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220-1101 CompTIA A+ Certification Exam: Core 1 Questions and Answers

Questions 4

Following a security breach that revealed employee username and password information, an organization would like to implement additional security for users logging in to company devices. Which of the following would be the best solution for the organization to use?

Options:

A.

Biometric authentication

B.

Peer-reviewed log-ins

C.

Log-in scripts

D.

One-time tokens

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Questions 5

A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots_ When the technician tries to tum on the laptop, the computer starts beeping and does not pass POST The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage. Which of the following is the most likely cause of this Issue?

Options:

A.

Faulty power adapter

B.

Incorrect BIOS settings

C.

Failing CMOS battery'

D.

Unsupported memory

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Questions 6

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

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Questions 7

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

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Questions 8

A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?

Options:

A.

Central printer server

B.

Secure print

C.

Audit logs

D.

Wi-Fi direct printing

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Questions 9

A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?

Options:

A.

RAM

B.

HDD

C.

TPM

D.

CPU

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Questions 10

A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

Options:

A.

Run diagnostics on the faulty hard drive using a boot disk

B.

immediately replace the hard drive generating the SMART error

C.

Turn off S. M. A. R. T, monitoring in the computer's BIOS settings

D.

Attempt to boot the operating system in safe mode

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Questions 11

Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results. Which of the following steps should the technician take first to correct this issue?

Options:

A.

Replace the hard drive's USB cable.

B.

Defragment the user's external hard drive.

C.

Update the storage drivers on the user's system.

D.

Instruct the user to compress the files.

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Questions 12

Which of the following storage options would a technician most likely recommend to have large amounts of affordable capacity without concern for read times on a desktop computer?

Options:

A.

750GB NVMe M.2 SSD

B.

2x 1TB PCIe SSD in RAID 1

C.

2TB SATA 3.5" 5,400rpm HDD

D.

4TB SAS 2.5" 15,000rpm HDD

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Questions 13

A user is unable to access secure applications on their tablet when working from home a couple days per week, but the applications work when in the office. Which of the following services most likely needs to be reconfigured to allow for remote work?

Options:

A.

Global Positioning System

B.

Mobile device management

C.

Wi-Fi Protected Access

D.

Near-field communication

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Questions 14

A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?

Options:

A.

0

B.

1

C.

5

D.

10

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Questions 15

A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?

Options:

A.

Fuser

B.

Drum

C.

Developer roller

D.

Discharge lamp

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Questions 16

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Options:

A.

Try to set as many pins as possible.

B.

Install an adaptor to create a universal socket.

C.

Verify the socket type and manufacturer.

D.

Find a compatible motherboard for the CPU.

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Questions 17

A technician needs to verify that a newly installed RJ45 was correctly terminated. Which of the following should the technician use?

Options:

A.

Wi-Fi analyzer

B.

Network tap

C.

Loopback plug

D.

Toner probe

E.

Punchdown tool

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Questions 18

An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should a technician implement?

Options:

A.

Public cloud

B.

VDI

C.

SSH

D.

SaaS

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Questions 19

When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

Options:

A.

Reboot the LCD touch panel and laptop.

B.

Check the cables connecting to the laptop.

C.

Verify the correct input source is set on the laptop.

D.

Replace the laptop with a new device that is known to work.OE.Inspect the LCD touch panel for dead pixels or burn-in.

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Questions 20

A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?

Options:

A.

The dock is not designed to provide power passthrough.

B.

The dock is only connected to a USB 3.0 port.

C.

Proper drivers for the dock were not installed.

D.

Too many accessories are plugged into the dock.

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Questions 21

A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describe what the technician should do next?

Options:

A.

Research the symptoms

B.

Identify any changes the user has made

C.

Determine which steps need to be performed.

D.

Check the vendor's website for guidance.

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Questions 22

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Options:

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

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Questions 23

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Options:

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Questions 24

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

Options:

A.

SSD

B.

CPU

C.

HDD

D.

RAM

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Questions 25

A system administrator has been tasked with allowing SMTP traffic through the system’s host-based firewall. Which of the following ports should the administrator enabled?

Options:

A.

23

B.

25

C.

80

D.

161

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Questions 26

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

Options:

A.

Check for loose connections, pinched bends, and physical damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Upgrade the entire cable run to multimode fiber.

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Questions 27

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Options:

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

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Questions 28

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Options:

A.

Confirm that both the current and new memory are from the same brand.

B.

Run a diagnostic test on the current memory.

C.

Verify the memory requirements of the motherboard.

D.

Connect an electrostatic discharge strap.

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Questions 29

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Options:

A.

Dual-channel

B.

Triple-channel

C.

Single-channel

D.

Quad-channel

E.

Error correction code RAM

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Questions 30

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Options:

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

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Questions 31

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

Options:

A.

The volume on the TV needs to be turned up.

B.

The conference call needs to be unmuted for audio.

C.

An incorrect HDMI cable is being used.

D.

The TV's HDMI-ARC port is not being used.

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Questions 32

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Options:

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

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Questions 33

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Options:

A.

DHCP

B.

LDAP

C.

UTM

D.

DNS

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Questions 34

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Options:

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

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Questions 35

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

Options:

A.

Reinstall the operating system.

B.

Configure a new RAID array.

C.

Report the status of the drive and close the ticket.

D.

Consider another possible cause of the issue.

E.

Restore the latest backup of the system.

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Questions 36

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

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Questions 37

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

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Questions 38

Which of the following commonly uses NFC?

Options:

A.

Contactless payments

B.

loT devices

C.

Inventory tracking

D.

Tethering

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Questions 39

Which of the following is the PRIMARY security concern with virtual machine escape?

Options:

A.

Cross-site scripting

B.

Compromising the hypervisor

C.

Overutilization of resources

D.

Rogue virtual machines installed on the hypervisor

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Questions 40

A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

Options:

A.

DHCP failure

B.

ARP cache

C.

DNS resolution

D.

Duplicate IP address

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Questions 41

A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

Options:

A.

APIPA

B.

DNS

C.

DHCP

D.

SMB

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Questions 42

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Options:

A.

TPM

B.

HSM

C.

UEFI

D.

ARM

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Questions 43

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Options:

A.

M.2

B.

SAS

C.

HDD

D.

SCSI

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Questions 44

Which of the following components enables the input on a mobile device's touch screen?

Options:

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

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Questions 45

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Options:

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

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Questions 46

A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?

Options:

A.

Defective inverter

B.

Incompatible video driver

C.

Incorrect input source

D.

Burned-out bulb

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Questions 47

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Options:

A.

Disable the BIOS password.

B.

Enable TPM.

C.

Enable multithreading.

D.

Enable Fast Startup.

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Questions 48

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Options:

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

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Questions 49

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Options:

A.

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

B.

Switches compress data while hubs send uncompressed data

C.

Switches receive data and route it to all computers inside the network while hubs receive data and do not route

D.

Switches scramble data, while hubs send data in the original form.

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Questions 50

A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Options:

A.

Increase the swap partition.

B.

Upgrade the CPU in the workstation.

C.

Upgrade the power supply in the workstation.

D.

Upgrade the RAM in the workstation.

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Questions 51

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

Options:

A.

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

B.

The power supply, as 200W is insufficient when the GPU is heavily tasked

C.

The graphics card, as it is the component that triggers the unexpected reboots

D.

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

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Questions 52

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

Options:

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

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Questions 53

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Options:

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Questions 54

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

Options:

A.

Optical disk drive

B.

eMMC storage device

C.

15,000rpm drive

D.

RAID 10 array

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Questions 55

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Options:

A.

Close other video software and retry.

B.

Adjust the conference software to a compatible resolution.

C.

Switch the video from the webcam to "conference" mode.

D.

Reseat or replace the webcam.

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Questions 56

A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

Options:

A.

Reinstall the drive.

B.

Replace the bad drive.

C.

Reset the RAID software

D.

Run a chkdek on the drive.

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Questions 57

A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 58

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

Options:

A.

Thunderbolt

B.

eSATA

C.

M.2

D.

SCSI

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Questions 59

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

Options:

A.

0

B.

1

C.

5

D.

10

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Questions 60

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Options:

A.

Tethering to a corporate-owned laptop

B.

WPA2-Enterpise wireless

C.

Corporate enterprise email

D.

Mobile device management

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Questions 61

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Options:

A.

Inquire about possible changes.

B.

File a damage report.

C.

Requisition a new scanner.

D.

Attempt to clean the scanner.

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Questions 62

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).

Options:

A.

Identify the location of devices that utilize 2.4GHz.

B.

Check to see if the phones are IJTP or STP lines.

C.

Test to see if the copper electrical Wires are causing interference.

D.

Map all of the wireless signals in the restaurant.

E.

Verify T568B is being used in the wiring closet patch panel.

F.

Schedule timed router reboots throughout the day.

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Questions 63

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

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Questions 64

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

Options:

A.

S.M.A.R.T failure

B.

IOPS failure

C.

DIMM failure

D.

RAID failure

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Questions 65

A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

Options:

A.

Replacing the power supply

B.

Replacing the UPS

C.

Changing the CMOS battery

D.

Reseating the RAM

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Questions 66

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Options:

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

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Questions 67

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Options:

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

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Questions 68

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Options:

A.

Replace the graphics card.

B.

Replace the screen, as the customer insists.

C.

Recommend the usage of an external display instead.

D.

Ensure the backlight is functioning as expected.

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Questions 69

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Options:

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

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Questions 70

Which of the following network devices is used to separate broadcast domains?

Options:

A.

Switch

B.

Wireless access point

C.

Router

D.

Hub

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Questions 71

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

Options:

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Questions 72

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).

Options:

A.

Scissors

B.

Network tap

C.

Magnetized screwdriver

D.

Tone generator

E.

RJ45 connector

F.

Crimper

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Questions 73

A user has been unable to sync mobile data from a smartphone to the cloud. Upon investigation, the technician notices the user has a large number of applications installed on the smartphone. Which of the following should the technician do next to help sync the data successfully?

Options:

A.

Reduce the data cap.

B.

Add the cloud site to the Preferred Roaming List.

C.

Enable Bluetooth discovery.

D.

Remove unnecessary applications and data.

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Questions 74

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective; contact the manufacturer.

C.

The channel must be unlocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

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Questions 75

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Options:

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

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Questions 76

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

Options:

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

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Questions 77

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Options:

A.

Restart the modem and run an online internet connection and speed diagnostic tool.

B.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

C.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D.

Replace the modem because it is not working correctly based on the test result.

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Questions 78

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Options:

A.

Isolation

B.

Authentication

C.

Hardening

D.

Authorization

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Questions 79

A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Options:

A.

Separation pad

B.

Transfer roller

C.

Ink cartridge

D.

Fuser

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Questions 80

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

Options:

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

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Questions 81

Which of the following standards supports MIMO technology?

Options:

A.

802.11a

B.

802.11b

C.

802.11g

D.

802.11n

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Questions 82

Which of the following describes the main difference between T568A and T568B cabling standards?

Options:

A.

The T568B data transfer rate is higher than T568A.

B.

The green and the orange cables are interchanged.

C.

T568A is used in blue cables, and T568B is used in green cables.

D.

The standards use different cable connectors.

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Questions 83

Which of the following technologies can allow multiple networks to traverse a switch?

Options:

A.

VLAN

B.

VRRP

C.

VPN

D.

DHCP

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Questions 84

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Options:

A.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

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Questions 85

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

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Questions 86

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

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Questions 87

Which of the following port numbers are associated with email traffic? (Select two).

Options:

A.

23

B.

25

C.

67

D.

110

E.

137

F.

443

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Questions 88

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

Options:

A.

Configure RAID 1.

B.

Install a hybrid drive.

C.

Upgrade to 1GB NIC.

D.

Increase the RAM.

E.

Migrate to a SSD.

F.

Upgrade the power supply.

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Questions 89

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

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Questions 90

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

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Questions 91

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

Options:

A.

The HDMI cannot carry the signal from the DVD to the projector.

B.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

C.

The projector does not support the necessary HDCP protocol.

D.

The user needs to enable cony-protected sources in the projector's settings.

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Questions 92

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Options:

A.

1000W 24-pin modular power supply

B.

220VAC 9000J surge protector

C.

500W redundant power supply

D.

2000VA uninterruptible power supply

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Questions 93

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

Options:

A.

Escalate the ticket to a higher level to resolve the email server issue.

B.

Test a theory to determine the cause of the email server issue.

C.

Establish a theory of probable cause for the email server issue.

D.

Create a plan of action to resolve the email server issue.

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Questions 94

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Options:

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

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Questions 95

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

Options:

A.

Spectrum analyzer

B.

Network tap

C.

Lookback plug

D.

Toner probe

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Questions 96

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

Options:

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

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Questions 97

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Options:

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

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Questions 98

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

Options:

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

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Questions 99

A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

Options:

A.

Wi-Fi analyzer

B.

Netstat

C.

Net use

D.

Traceroute

E.

Network tap

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Questions 100

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:

No signal input

Which of the following describes the FIRST action that should be taken?

Options:

A.

Verify that the projector is turned on.

B.

Verify that the user is using an approved OS.

C.

Replace the projector bulb.

D.

Check the video cable and replace it if necessary.

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Questions 101

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Options:

A.

Poe switch

B.

USB-C hub with power delivery

C.

Docking station with DisplayPort

D.

KVM switch with audio

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Questions 102

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Options:

A.

Connect the printer with a USB cable rather than over the network.

B.

Install the appropriate printer drivers for the OS.

C.

Install the correct toner in the printer.

D.

Set the printer trays to allow duplex printing

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Questions 103

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Options:

A.

Broken charging port

B.

Digitizer failure

C.

CPU overheating

D.

Defective battery

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Questions 104

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

Options:

A.

Preheat the nozzle to melting temperature.

B.

Cut a sharp angle on the end of the strand.

C.

Push the filament along until resistance is felt.

D.

Withdraw the filament and remove the spool.

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Questions 105

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

Options:

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

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Questions 106

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Options:

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

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Questions 107

Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).

Options:

A.

23

B.

25

C.

80

D.

143

E.

389

F.

443

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Questions 108

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Options:

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

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Questions 109

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

Options:

A.

SaaS

B.

laaS

C.

ISP

D.

SON

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Questions 110

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Options:

A.

Disconnect the printer power for troubleshooting.

B.

Install a printer roller kit.

C.

Replace the overheating fuser.

D.

Replace the paper with thicker paper stock.

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Questions 111

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Options:

A.

Grant all registered employees access to each machine.

B.

Restrict device access to only the user to whom the laptop is assigned.

C.

Limit device access to departments and guest users.

D.

Give each team member a USB drive that bypasses the reader to allow guest users lo log in.

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Questions 112

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Options:

A.

Enabling and configuring a 5GHz antenna

B.

Configuring separate IP ranges

C.

Enabling multiple SSIDs

D.

Configuring all devices with different channels

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Questions 113

Which of the following cloud models maintains access, even when a local internet outage occurs?

Options:

A.

Private

B.

SaaS

C.

Community

D.

Public

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Questions 114

A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

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Questions 115

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Options:

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

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Questions 116

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

Options:

A.

Require TPM security features.

B.

Set a boot password.

C.

Disable all media options.

D.

Enable secure boot.

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Questions 117

Which of the following allows a switch to be divided into separate logical networks?

Options:

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

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Questions 118

Which of the following protocols provides the fastest bandwidth?

Options:

A.

802.11a

B.

802.11ac

C.

802.11ax

D.

802.11n

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Questions 119

A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

Options:

A.

Replace the phone's SIM card

B.

Check the phone's health status

C.

Turn off the phone

D.

Disable VPN on the phone

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Questions 120

Which of the following wireless technologies has the MOST range and wireless throughput?

Options:

A.

802.11ac

B.

802.11ax

C.

802. 11b/gin

D.

802.11g

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Questions 121

Which of the following controls the flow of users connecting to web server farms and prevents overutilization on any individual server?

Options:

A.

Firewall

B.

Honeypot

C.

Load balancer

D.

Spam gateway

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Questions 122

A customer reports a network connectivity issue. A technician discovers that LAN ports have been damaged during remodeling. Which of the following tools should the technician use to fix the issue?

Options:

A.

Cable stripper

B.

Punchdown tool

C.

Crimper

D.

Network tap

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Questions 123

A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC_ Which of the following steps should the technician take to troubleshoot this issue?

Options:

A.

Document key findings, actions, and outcomes

B.

Establish a theory of probable cause.

C.

Test the theory to determine the cause_

D.

Identify the problem and act

E.

Verity system functionality

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Questions 124

When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this

message. Which of the following is the most likely cause of this issue?

Options:

A.

The time server is misconfigured.

B.

The BIOS is not updated.

C.

The CMOS battery is discharged.

D.

The CPU is slow.

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Questions 125

An administrator is replacing a cable that uses a DB9 connector VVhich of the following cables is the administrator replacing?

Options:

A.

Parallel

B.

Serial

C.

Optical

D.

USB

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Questions 126

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

Options:

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

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Questions 127

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

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Questions 128

A user has been unable to configure a smart device to play audio on a new Bluetooth speaker. A technician confirms that Bluetooth is enabled on both devices. Which of the following should the technician do to ensure the pairing is successful?

Options:

A.

Enable and configure MFA on the smart device.

B.

Synchronize all data to the cloud.

C.

Enable location services on the smart device to find the speaker.

D.

Enter the appropriate PIN code on the smart device.

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Questions 129

After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?

Options:

A.

Install the latest graphics drivers.

B.

Replace the monitor

C.

Restore the operating system to the previous version.

D.

Reseat the external video adapter.

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Questions 130

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?

Options:

A.

10.1.50.30

B.

19.45.7.28

C.

169.254.168.10

D.

172.22.40.6

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Questions 131

A technician is asked to set up a new laptop for a coworker. Which of the following storage devices and interfaces will provide

the best performance? (Select two).

Options:

A.

15,000rpm HDD

B.

M.2 SSD

C.

10,000rpm HDD

D.

NVMe interface

E.

SATA interface

F.

mSATA interface

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Questions 132

A user reports being unable to access the network. A help desk technician notices an APIPA on the user's workstation. Which of the following services should the technician investigate first?

Options:

A.

RADIUS

B.

DHCP

C.

AAA

D.

DNS

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Questions 133

A sales team user is attending a conference and wants a mobile device that allows the user to quickly collect contact information from as many potential leads as possible. Which of the following connection

methods should a technician configure for the user?

Options:

A.

USB

B.

NFC

C.

RFID

D.

Bluetooth

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Questions 134

An employee is on a business trip and needs to upload daily conferences and meetings to the company's intranet. The uploading process is successful but was faster in the past. Which of the following is the most likely reason for the slowdown?

Options:

A.

Wireless is turned off.

B.

5G is disabled.

C.

Roaming is turned on.

D.

Data is being throttled.

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Questions 135

Which of the following connectors is found on an optical networking cable?

Options:

A.

RJ45

B.

LC

C.

USB-C

D.

Lightning

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Questions 136

A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?

Options:

A.

AAAA

B.

MX

C.

CNAME

D.

A

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Questions 137

A technician needs to select PC components with a minimal number of visible internal cables. Which of the following should the technician use?

Options:

A.

SATA drive connections

B.

Liquid cooling

C.

Modular power supply

D.

Wireless NIC

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Questions 138

Which of the following should a technician use to terminate an RJ45 port?

Options:

A.

Cable tester

B.

Punchdown tool

C.

Toner probe

D.

Cable stripper

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Questions 139

Which of the following cable types is the most suitable for delivering 10Gb speeds for distances over 328ft (100m) but under 1,312ft (400m)?

Options:

A.

Multimode fiber

B.

Single-mode fiber

C.

Cat 6a

D.

Cat 6

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Questions 140

A user's device needs more memory, so a technician installs extra RAM with the following specifications

2 x8Gb DDR3-1066(PC3-S500) 1 x 16Gb DDR3-1333 (PC3-10600)

Which of the following speeds would maximize reliability?

Options:

A.

1,066

B.

1 333

C.

8.500

D.

10,600

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Questions 141

A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.

Which of the following is the best way to meet the user's requirements?

Options:

A.

Upgrade the memory

B.

Upgrade to a larger GPU.

C.

Upgrade to an SSD.

D.

Upgrade to a faster CPU.

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Questions 142

A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

Options:

A.

Establish a plan of action.

B.

Document the findings.

C.

Test the theory.

D.

Identify the problem

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Questions 143

Which of the following is the best reason to set up a virtual sandbox?

Options:

A.

To run a test application that communicates with the test environment

B.

To analyze the effects of malware in a safe manner

C.

To host an application that multiple remote users can access

D.

To test an application in Windows and Linux concurrently

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Questions 144

Which of the following devices would a punchdown tool most likely be utilized on?

Options:

A.

Cable modem

B.

Managed switch

C.

POE injector

D.

Patch panel

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Questions 145

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Options:

A.

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

B.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

C.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

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Questions 146

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?

Options:

A.

The internal antennas are connected.

B.

The device has the latest OS updates.

C.

The wireless device drivers are the latest version.

D.

Airplane mode is disabled.

E.

The battery is charging.

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Questions 147

Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

Options:

A.

Orientation

B.

Duplex

C.

Quality

D.

Print tray

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Questions 148

Which of the following provides the highest level of isolation from the host operating system?

Type Il hypervisor

Resource pooling

Hardware-assisted virtualization

Options:

A.

Single-node clustering

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Questions 149

A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

Options:

A.

DHCP scope

B.

Static IP list

C.

DNS A records

D.

Automatic private IP addressing

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Questions 150

Which of the following services allows a remote user to access network resources?

Options:

A.

WLAN

B.

SAN

C.

DHCP

D.

VPN

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Questions 151

A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

Options:

A.

Enable pairing.

B.

Use a hotspot.

C.

Use NFC.

D.

Enable synchronization.

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Questions 152

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

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Questions 153

Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?

Options:

A.

295ft (90m)

B.

328ft (100m)

C.

361ft (110m)

D.

394ft (120m)

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Questions 154

An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

Options:

A.

Update the Ethernet driver.

B.

Connect to the WAP.

C.

Replace the NIC.

D.

Resolder the network connector.

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Questions 155

A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

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Questions 156

Which of the following is the best environment for an engineer to use for research purposes?

Options:

A.

Host

B.

Sandbox

C.

Simulated production

D.

Cross-platform

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Questions 157

A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

Options:

A.

RAID O

B.

RAID 1

C.

RAID 5

D.

RAID 10

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Questions 158

Which of the following should the label on a network jack faceplate refer to?

Options:

A.

MAC address

B.

Patch panel port

C.

Switch port in use

D.

VLAN identification

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Questions 159

A user reports that a printer pulls multiple sheets of paper from the paper tray instead of a single sheet. Which of the following should a technician

investigate to resolve this issue? (Select two).

Options:

A.

Toner cartridge

B.

Tractor feed

C.

Pickup roller

D.

Separation pad

E.

Duplexer

F.

Fuser

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Questions 160

Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?

Options:

A.

DKIM

B.

MX

C.

SPF

D.

DMARC

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Questions 161

A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?

Options:

A.

Use the minimum number of modules.

B.

Increase the virtual RAM.

C.

Increase memory timings.

D.

Utilize all channels.

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Questions 162

A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

Options:

A.

400W external power supply

B.

2x 600W redundant power supplies

C.

1.200W modular power supply

D.

1.5O0W uninterruptible power supply

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Questions 163

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Options:

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

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Questions 164

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Options:

A.

Replace the printer paper with a new ream.

B.

Clear the print spooler on each computer.

C.

Reinstall the printer driver on each computer

D.

Perform the drum-cleaning procedure.

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Questions 165

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Options:

A.

Verify the power rating of the charger.

B.

Ensure all unnecessary connectivity features are disabled.

C.

Check that all missing smartphone OS updates are applied.

D.

Complete a factory reset of the phone

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Questions 166

A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?

Options:

A.

Bluetooth

B.

Near-field communication

C.

Tether

D.

Wi-Fi

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Questions 167

A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?

Options:

A.

The phone

B.

The charger

C.

The battery

D.

The SD card

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Questions 168

A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

Options:

A.

Connecting to the hotspot on the user's device

B.

Disabling the Wi-Fi security on the device

C.

Asking the hotel to disable the captive portal on the Wi-Fi

D.

Adjusting the date and time stamps on the device to reflect another country

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Questions 169

A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?

Options:

A.

Cellular card

B.

Wi-Fi extender

C.

Bluetooth

D.

GPS

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Questions 170

A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?

Options:

A.

Reseat the webcam.

B.

Restart the computer and run system diagnostics.

C.

Reinstall the webcam software and drivers.

D.

Research new webcam firmware.

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Questions 171

A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed.

Which of the following is the best way to clean up the toner?

Options:

A.

Magnetic duster

B.

ESD-safe vacuum

C.

Compressed air

D.

Damp cloth

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Questions 172

Which of the following network types is used for pairing a Bluetooth device to a smartphone?

Options:

A.

PAN

B.

WAN

C.

LAN

D.

MAN

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Questions 173

A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

Options:

A.

USB-C

B.

Serial

C.

Lightning

D.

NFC

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Questions 174

A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

Options:

A.

Disable Bluetooth.

B.

Connect the smartphone to a Wi-Fi network.

C.

Restart the smartphone.

D.

Update the mobile OS.

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Questions 175

A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

Options:

A.

Restart the laptop in safe mode.

B.

Reboot the DHCP server.

C.

Reset the network adapter.

D.

Replace the laptop.

E.

Reseat the laptop in the docking station.

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Questions 176

A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue? (Select two).

Options:

A.

Power supply

B.

Humidity

C.

Rollers

D.

Fuser

E.

Heating element

F.

Room temperature

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Questions 177

An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?

Options:

A.

Virtualization

B.

DNS

C.

Clustering

D.

Load balancer

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Questions 178

A user reports that a projector was previously working, but the screen now displays the following error message: No Source Found. Which of the

following actions should the technician take first? (Select two).

Options:

A.

Check the projector bulb and replace it with a new one.

B.

Verify the projector settings and make sure the correct input is selected.

C.

Replace the video cable and check the laptop settings.

D.

Check the laptop display settings and set them to extend/duplicate.

E.

Verify the projector is turned on.

F.

Check the projector settings and the laptop for the correct resolution.

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Questions 179

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

Options:

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

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Questions 180

An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

Options:

A.

DNS

B.

S/MIME

C.

SPF

D.

SSID

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Questions 181

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

Options:

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

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Questions 182

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

Options:

A.

Empty imager drum

B.

Overheated system fuser

C.

Scratched scanner glass

D.

Third-party toner

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Questions 183

Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following serves is MOST likely offline?

Options:

A.

Web

B.

DNS

C.

File

D.

DHCP

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Questions 184

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Options:

A.

Defective inverter

B.

Incomplete video driver

C.

Incorrect input source

D.

Burned-out bulb

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Questions 185

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Options:

A.

Verify S.M.A.R.T. operation on the RAID card.

B.

Replace the failed drive while users are connected

C.

Physically clean the HDDs and connectors.

D.

Shut down the server and check the RAID controller's status.

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Questions 186

A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Options:

A.

Recorder the priority in Widows Boot Manager.

B.

Check to make sure Secure Boot is turned on.

C.

Ensure that the Trusted Platform Module enabled.

D.

Verify that the latest updates are installed.

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Questions 187

Which of the following video cables can carry an audio signal?

Options:

A.

HDMI

B.

S-Video

C.

VGA

D.

DVI

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Questions 188

A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

Options:

A.

Hybrid cloud

B.

Infrastructure as a service

C.

Public cloud

D.

Private cloud

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Questions 189

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

Options:

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

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Questions 190

A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

Options:

A.

SMB

B.

PCL

C.

ADF

D.

SSH

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Questions 191

A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

Options:

A.

The memory

B.

The storage device

C.

The integrated keyboard

D.

The battery

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Questions 192

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

Options:

A.

Hybrid cloud

B.

Public cloud

C.

laaS

D.

SaaS

E.

PaaS

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Questions 193

A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

Options:

A.

PSU

B.

CPU

C.

RAM

D.

GPU

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Questions 194

Which of the following network devices operates as a bridge function?

Options:

A.

Hub

B.

Wireless access point

C.

Transceiver

D.

Media converter

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Questions 195

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Options:

A.

File synchronization

B.

High availability

C.

Rapid elasticity

D.

Shared resources

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Questions 196

A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

Options:

A.

Toner probe

B.

Wi-Fi analyzer

C.

Network tap

D.

Loopbackplug

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Questions 197

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Options:

A.

Access point

B.

Patch panel

C.

Hub

D.

Firewall

E.

Wall jack

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Questions 198

A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Options:

A.

ATX

B.

NIC

C.

TPM

D.

ARM

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Questions 199

Which of the following components houses the MX record?

Options:

A.

DNSO B. VLAN

B.

DHCP

C.

SMTP

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Questions 200

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Options:

A.

Community

B.

Private

C.

Public

D.

Hybrid

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Questions 201

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Options:

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

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Questions 202

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

Options:

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

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Questions 203

A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Assess the network cables for damage.

B.

Disable Bluetooth connections.

C.

Update the firmware.

D.

Check if the password and SSID are correct

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Questions 204

A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Options:

A.

Change the partition to MBR

B.

Load the HDD drivers using a flash drive.

C.

Upgrade the RAM modules.

D.

Replace the hard drive.

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Questions 205

A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

Options:

A.

CDMA

B.

PRL

C.

MDM

D.

GPS

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Questions 206

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Options:

A.

Shared resources

B.

Rapid elasticity

C.

Metered utilization

D.

High availability

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Questions 207

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Options:

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

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Questions 208

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

Options:

A.

The screen rotation is locked

B.

The screen protector on the tablet is damaged

C.

The touch-screen digitizer is malfunctioning

D.

The inverter is misconfigured

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Questions 209

Which of the following components houses the MX record?

Options:

A.

DNS

B.

VLAN

C.

DHCP

D.

SMTP

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Questions 210

A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?

Options:

A.

0

B.

1

C.

5

D.

10

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Questions 211

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

Options:

A.

SODIMM

B.

VRAM

C.

DDR4

D.

ECC

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Questions 212

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Options:

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

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Questions 213

The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

Options:

A.

Enabling high-accuracy mode

B.

Replacing the battery

C.

Disabling Wi-Fi connections

D.

Utilizing a third-party map application

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Questions 214

A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the

tray is wrinkled. Which of the following MOST likely caused the paper jams?

Options:

A.

High latency

B.

Page orientation

C.

Driver mismatch

D.

Multipage misfeed

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Questions 215

A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Options:

A.

Wi-Fi

B.

Hotspot

C.

Bluetooth

D.

Location

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Questions 216

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Options:

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

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Questions 217

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

Options:

A.

The wrong network printer queue is being used.

B.

The network printer is on the wrong VLAN.

C.

A The default paper type has been changed.

D.

The print server has outdated print drivers.

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Questions 218

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Options:

A.

Verify that the printing trays are correctly set.

B.

Swap printer trays until the print jobs complete as expected.

C.

Replace the tray rollers to ensure proper alignment.

D.

Reset the default to use 8.5in x 11in (216mm x 279mm) paper

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Questions 219

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

Options:

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

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Questions 220

Which of the following handles touch-screen operation on a mobile device?

Options:

A.

Stylus

B.

Liquid crystal display

C.

Processor

D.

Digitizer

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Questions 221

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Options:

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

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Questions 222

A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Options:

A.

NFC protocol data rate

B.

RFID frequency range

C.

Bluetooth version compatibility

D.

Allowable limits for transmit power

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Questions 223

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Options:

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

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Questions 224

Which of the following does a DHCP reservation MOST likely apply to?

Options:

A.

Smart TV

B.

Mobile device

C.

Workstation

D.

Printer

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Questions 225

A user’s laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Options:

A.

DIMM

B.

ECC RAM

C.

Virtual RAM

D.

SODIMM

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Questions 226

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Options:

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

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Questions 227

A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

Options:

A.

Replace the video card.

B.

Research the requirements of the application.

C.

Install a new case fun.

D.

Run chkdsk on the HDD.

E.

Check the Event Viewer logs.

F.

Reinstall the application.

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Questions 228

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Options:

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

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Questions 229

Atechnician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).

Options:

A.

Optical fiber tester

B.

Scissors

C.

Cable tester

D.

Crimper

E.

Coaxial cable

F.

Screwdriver

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Questions 230

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Options:

A.

Cost savings

B.

Highly available

C.

Dedicated hardware

D.

Increased security

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Questions 231

Employees are concerned about sensitive data being printed on a shared multifunction printer located in a high-traffic hallway. Which of the following should a technician do to address this concern?

Options:

A.

Set up a PIN for user authentication at the printer.

B.

Relocate the printer to an unused office space.

C.

Configure printing of sensitive data through a specific tray.

D.

Schedule print jobs to be released at certain times.

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Questions 232

A company uses vital legacy software that does not run in the current OS version Which of the following will best support the software while keeping the OS current?

Options:

A.

Shared resources

B.

System sandbox

C.

Test development

D.

Application visualization

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Questions 233

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

Options:

A.

Check the temperature of the CPU.

B.

Update the device driver.

C.

Read the event logs.

D.

Replace the power supply.

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Questions 234

A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?

Options:

A.

Malfunctioning power supply

B.

Damaged charge port

C.

Deprecated battery

D.

Broken screen

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Questions 235

Which of the following is designed to be used in commercial spaces?

Options:

A.

USB 3.1 Gen 2

B.

Straight tip fiber connector

C.

Plenum cabling

D.

Cat 8

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Questions 236

Which of the following utilizes specialized ports on a laptop to expand the local connection options?

Options:

A.

NFC adapter

B.

Docking station

C.

Port replicator

D.

USB dongle

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Questions 237

Each lime a user ties to print, the paper becomes stuck at the last stage of the print job and the user has to poll me paper out of the printer. Which of the following is me most likely cause?

Options:

A.

Rollers

B.

Tray assembly

C.

Toner

D.

Printhead

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Questions 238

After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?

Options:

A.

Toner

B.

Calibration

C.

Fuser

D.

Drum

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Questions 239

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

Options:

A.

Check that the power cable is not damaged.

B.

Ensure the power supply is set to the correct voltage.

C.

Verify the power supply is outputting adequate wattage.

D.

Inspect the power supply fan for debris.

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Questions 240

A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?

Options:

A.

DHCP

B.

UPnP

C.

MAC filtering

D.

VPN

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Questions 241

A technician is troubleshooting a recently installed printer that is leaving multiple lines and streaks on print jobs. Which of the following should the technician replace first?

Options:

A.

Rollers

B.

Drum

C.

Toner

D.

Fuser

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Questions 242

Which of the following is a benefit of using a VLAN?

Options:

A.

It minimizes collision domains.

B.

It provides private access to cloud resources.

C.

It increases network address space.

D.

It enables secure network segmentation.

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Questions 243

A technician needs to move a workstation to a different logical network segment. Which of the following technologies should the technician use?

Options:

A.

DHCP

B.

VLAN

C.

DNS

D.

VPN

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Questions 244

A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?

Options:

A.

Battery

B.

Screen

C.

Stylus

D.

Digitizer

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Questions 245

A technician is replacing a failed power supply in a ten-year-old computer When installing the customer-provided power supply, the technician discovers the ATX connector would not plug into the motherboard. The customer wants a cost-effective solution. Which of the following should the technician do next?

Options:

A.

Adjust the input voltage.

B.

Install a modular power supply.

C.

Rebuild the failed power supply.

D.

Use a 20-pin to 24-pin adapter.

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Questions 246

A company needs to develop a disaster recovery solution based on virtual machines. Which of the following service models is the most suitable?

Options:

A.

Infrastructure as a Service

B.

Security as a Service

C.

Platform as a Service

D.

Software as a Service

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Questions 247

A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office. Which of the following policies has been enforced on the salesperson's mobile device?

Options:

A.

MOW

B.

MAN

C.

MFA

D.

MAM

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Questions 248

A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?

Options:

A.

Load balancer

B.

Spam gateway

C.

Mail forwarding

D.

Proxy servers

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Questions 249

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?

Options:

A.

Use the Add New Hardware assistant to add the monitor and set up the required settings.

B.

Purchase a docking station to connect both the laptop and the monitor.

C.

Configure the Windows tiling feature to display multiple windows.

D.

Go to the Display settings and configure the external monitor as extended.

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Questions 250

A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:

Verifies the network configuration settings are correct on the workstation

Tests the network cable from the workstation to the switch and finds no issues

Uses a known-good workstation on the existing network cable and replicates the reported issue

Which of the following should the technician do next?

Options:

A.

Add new network hardware to reduce congestion.

B.

Assign a static IP to the impacted workstations.

C.

Validate the environment for external interference.

D.

Check the network logs for evidence of port flapping.

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Questions 251

Which of the following configurations is used to logically segregate computers that are physically connected to the same network?

Options:

A.

WLAN

B.

VPN

C.

VLAN

D.

MAN

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Questions 252

A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?

Options:

A.

Establish a knowledge base.

B.

Establish a theory of probable cause.

C.

Establish a new theory and consider escalating.

D.

Establish a plan of action.

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Questions 253

In which of the following cloud models is the customer not responsible for hardware and OS layers but is responsible for the data and the application?

Options:

A.

PaaS

B.

SaaS

C.

laaS

D.

CaaS

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Questions 254

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

Options:

A.

Perform a full data backup.

B.

Review logs to verify the theory.

C.

Replace the failing drive.

D.

Document the findings and outcomes.

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Questions 255

An administrator is setting up a conference room for an important board of directors meeting. The chief operating officer has asked the administrator to make sure a redundant internet connection is available. The office only has one ISP. and the conference room equipment is currently configured using Ethernet. Which of the following should the administrator set up in order to ensure redundancy?

Options:

A.

Wireless access point

B.

Near-field communication

C.

Hotspot

D.

Bluetooth

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Questions 256

A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe. Which of the following form factors should the technician most likely install in the laptop?

Options:

A.

2.5

B.

3.5

C.

M.2

D.

SD

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Exam Code: 220-1101
Exam Name: CompTIA A+ Certification Exam: Core 1
Last Update: Apr 1, 2025
Questions: 854
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