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220-1101 CompTIA A+ Certification Exam: Core 1 Questions and Answers

Questions 4

Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).

Options:

A.

23

B.

25

C.

80

D.

143

E.

389

F.

443

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Questions 5

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

Options:

A.

The wrong network printer queue is being used.

B.

The network printer is on the wrong VLAN.

C.

A The default paper type has been changed.

D.

The print server has outdated print drivers.

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Questions 6

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

Options:

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

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Questions 7

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

Options:

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

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Questions 8

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective, contact the manufacturer.

C.

The channel must be unblocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

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Questions 9

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

Options:

A.

Do not upgrade any workstations within the organization.

B.

Upgrade all workstations and provide a virtual environment for the legacy software.

C.

Upgrade all workstations except those used by the engineering department.

D.

Purchase new workstations for the engineering department.

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Questions 10

An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

Options:

A.

Rapid elasticity

B.

Metered utilization

C.

Shared resources

D.

High availability

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Questions 11

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

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Questions 12

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

Options:

A.

Hidden SSID

B.

Device interference

C.

Ethernet port flapping

D.

High ISP latency

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Questions 13

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Options:

A.

Try to set as many pins as possible.

B.

Install an adaptor to create a universal socket.

C.

Verify the socket type and manufacturer.

D.

Find a compatible motherboard for the CPU.

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Questions 14

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Options:

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

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Questions 15

A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Options:

A.

Separation pad

B.

Transfer roller

C.

Ink cartridge

D.

Fuser

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Questions 16

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

Options:

A.

Digitizer issues

B.

Overheating

C.

Broken screen

D.

Malware

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Questions 17

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Options:

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

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Questions 18

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).

Options:

A.

Scissors

B.

Network tap

C.

Magnetized screwdriver

D.

Tone generator

E.

RJ45 connector

F.

Crimper

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Questions 19

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Options:

A.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

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Questions 20

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Options:

A.

Isolation

B.

Authentication

C.

Hardening

D.

Authorization

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Questions 21

Which of the following would be BEST reason to use a virtual machine as a sandbox?

Options:

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

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Questions 22

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Options:

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

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Questions 23

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Options:

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Questions 24

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Options:

A.

Disable the BIOS password.

B.

Enable TPM.

C.

Enable multithreading.

D.

Enable Fast Startup.

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Questions 25

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Options:

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

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Questions 26

A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

Options:

A.

A USB 3.1 flash drive with BitLocker to Go installed

B.

An SD memory card with NTFS

C.

An xD memory card with ext3

D.

A portable hard drive with FAT32

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Questions 27

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Options:

A.

Community cloud

B.

Rapid elasticity

C.

High availability

D.

Metered service

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Questions 28

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Options:

A.

The screen is physically damaged.

B.

The screen rotation is incorrect.

C.

The touch-pen battery is depleted.

D.

The screen needs to be recalibrated.

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Questions 29

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Options:

A.

Verify the power rating of the charger.

B.

Ensure all unnecessary connectivity features are disabled.

C.

Check that all missing smartphone OS updates are applied.

D.

Complete a factory reset of the phone

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Questions 30

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Options:

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

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Questions 31

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

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Questions 32

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

Options:

A.

Check for loose connections, pinched bends, and physical damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Upgrade the entire cable run to multimode fiber.

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Questions 33

A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 34

A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

Options:

A.

CDMA

B.

PRL

C.

MDM

D.

GPS

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Questions 35

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Options:

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

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Questions 36

A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?

Options:

A.

Cable tester

B.

Loopback plug

C.

Toner probe

D.

Punchdown tool

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Questions 37

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

Options:

A.

Hybrid cloud

B.

Public cloud

C.

laaS

D.

SaaS

E.

PaaS

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Questions 38

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

Playing the newest games at a high frame rate

Fast game load times

Enough storage to have several games installed at once

High-end audio

No concern about cost

Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

Capability for word processing, videoconferencing, and basic web surfing

Minimal cost, as long as it meets the requirements

Running the current Windows OS

Options:

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Questions 39

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Options:

A.

Community

B.

Private

C.

Public

D.

Hybrid

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Questions 40

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Options:

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

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Questions 41

Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

Options:

A.

miniUSB

B.

microUS3

C.

USB-A

D.

USB-C

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Questions 42

A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Options:

A.

ATX

B.

NIC

C.

TPM

D.

ARM

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Questions 43

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Options:

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Questions 44

Which of the following is an unsecure remote access protocol?

Options:

A.

SSH

B.

HTTPS

C.

SFTP

D.

Telnet

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Questions 45

While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?

Options:

A.

High latency

B.

External interference

C.

No connectivity

D.

Port flapping

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Questions 46

A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Options:

A.

Scan to email

B.

Server message block

C.

Secured prints

D.

Web services

E.

Printer share

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Questions 47

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

Options:

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

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Questions 48

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST

likely causing the issue?

Options:

A.

The USB 2.0 port has insufficient bandwidth.

B.

The Thunderbolt connector is not compatible.

C.

The VGA cable does not support a digital signal.

D.

The connection should — instead of STP.

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Questions 49

A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Options:

A.

Recorder the priority in Widows Boot Manager.

B.

Check to make sure Secure Boot is turned on.

C.

Ensure that the Trusted Platform Module enabled.

D.

Verify that the latest updates are installed.

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Questions 50

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Options:

A.

Tethering to a corporate-owned laptop

B.

WPA2-Enterpise wireless

C.

Corporate enterprise email

D.

Mobile device management

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Questions 51

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

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Questions 52

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

Options:

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

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Questions 53

A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

Options:

A.

Radio frequency ISP

B.

Neighbor's Wi-Fi

C.

Mobile hotspot

D.

Fiber optic

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Questions 54

Which of the following BEST describes the main function of a web server?

Options:

A.

Storing files and controlling user access

B.

Setting up personal mailboxes and calendars

C.

Providing IP addresses and printing services

D.

Hosting home pages and business portals

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Questions 55

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Options:

A.

DHCP

B.

LDAP

C.

UTM

D.

DNS

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Questions 56

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

Options:

A.

The volume on the TV needs to be turned up.

B.

The conference call needs to be unmuted for audio.

C.

An incorrect HDMI cable is being used.

D.

The TV's HDMI-ARC port is not being used.

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Questions 57

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

Options:

A.

Require TPM security features.

B.

Set a boot password.

C.

Disable all media options.

D.

Enable secure boot.

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Questions 58

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Options:

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

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Questions 59

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Options:

A.

File synchronization

B.

High availability

C.

Rapid elasticity

D.

Shared resources

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Questions 60

A technician needs to configure a printer for network communications Which of the following must the technician configure? (Select THREE).

Options:

A.

PCL

B.

Dots per Inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

IMEI

G.

IP address

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Questions 61

Which of the following components houses the MX record?

Options:

A.

DNS

B.

VLAN

C.

DHCP

D.

SMTP

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Questions 62

Which of the following network devices operates as a bridge function?

Options:

A.

Hub

B.

Wireless access point

C.

Transceiver

D.

Media converter

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Questions 63

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Options:

A.

CPU fan

B.

Memory

C.

Power supply

D.

Hard drive

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Questions 64

A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Options:

A.

NFC protocol data rate

B.

RFID frequency range

C.

Bluetooth version compatibility

D.

Allowable limits for transmit power

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Questions 65

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Options:

A.

Connect to a hotspot

B.

Request a traffic exemption.

C.

Change the DNS address to 1.1.1.1

D.

Update the Group Policy settings

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Questions 66

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

Options:

A.

Hotspot

B.

Near-field communication

C.

Ethernet tap

D.

Spectrum analyzer

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Questions 67

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

Options:

A.

Alt

B.

Fn

C.

Tab

D.

Ctrl

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Questions 68

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Options:

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

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Questions 69

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

Options:

A.

RAID 0

B.

RAID 1

C.

RAID 5

D.

RAID 10

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Questions 70

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

Options:

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

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Questions 71

A technician is configuring a SOHO network. During testing, the technician receives the IP address 169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?

Options:

A.

DHCP

B.

Ipv6

C.

DNS

D.

Ipv4

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Questions 72

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

Options:

A.

The print drum is worn and loose causing the printing to be light in places

B.

The ribbon is low on ink or missing and must be replaced to get proper output

C.

The heating element has failed, and a new one needs to be installed for proper transfer

D.

The wrong type of filement is loaded, preventing it from sticking correctly

E.

The fuser assembly is not calibrated properly, causing it to impact the paper too hard

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Questions 73

An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

Options:

A.

IDE

B.

SAS

C.

eSATA

D.

SATA

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Questions 74

The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

Options:

A.

Transmit power settings

B.

Security settings

C.

Firmware version

D.

Location

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Questions 75

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

Options:

A.

DiskPart

B.

Diskmgmt

C.

Disk Cleanup

D.

BitLocker

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Questions 76

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

Options:

A.

The HDMI cannot carry the signal from the DVD to the projector.

B.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

C.

The projector does not support the necessary HDCP protocol.

D.

The user needs to enable cony-protected sources in the projector's settings.

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Questions 77

Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Options:

A.

WAN

B.

PAN

C.

MAN

D.

SAN

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Questions 78

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

Options:

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

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Questions 79

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Options:

A.

WAN

B.

VPN

C.

SSL

D.

DHCP

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Questions 80

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

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Questions 81

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

Options:

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

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Questions 82

A technician is preparing to set up a gaming computer with the following components:

    Discrete, high-end graphics card

    Video capture card

    High-end processor

    Multiple hard drives

    USB 3.0 hub

    Sound card

Which of the following options is the MOST important for the technician to consider before building the gaming computer?

Options:

A.

Redundant power supply

B.

Modular power supply

C.

20-pin vs. 24-pin power adapter

D.

Power supply wattage rating

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Questions 83

Which of the following allows a switch to be divided into separate logical networks?

Options:

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

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Questions 84

A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

Options:

A.

Impact

B.

Inkjet

C.

Laser

D.

Thermal

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Questions 85

A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

Options:

A.

DHCP failure

B.

ARP cache

C.

DNS resolution

D.

Duplicate IP address

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Questions 86

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Options:

A.

Adjusting the lens

B.

Changing the filter

C.

Replacing the video cable

D.

Reseating the lamp

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Questions 87

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

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Questions 88

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

Options:

A.

Power cycle the laptop.

B.

Plug in the monitor to the USB port.

C.

Adjust the monitor display settings.

D.

Power cycle the monitor.

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Questions 89

Which of the following wireless technologies has the MOST range and wireless throughput?

Options:

A.

802.11ac

B.

802.11ax

C.

802. 11b/gin

D.

802.11g

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Questions 90

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

Options:

A.

VDI

B.

laaS

C.

VPN

D.

SaaS

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Questions 91

A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).

Options:

A.

PCL

B.

Dots per inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

MB

G.

IP address

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Questions 92

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Options:

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

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Questions 93

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

Options:

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

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Questions 94

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

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Questions 95

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Options:

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

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Questions 96

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Options:

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Questions 97

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

Options:

A.

Spectrum analyzer

B.

Network tap

C.

Lookback plug

D.

Toner probe

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Questions 98

Which of the following is a valid use for PaaS?

Options:

A.

Off-site backups

B.

An application development environment

C.

A virtual server installation and configuration model

D.

A web application for asset management

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Questions 99

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Options:

A.

Public

B.

Hybrid

C.

Community

D.

Private

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Questions 100

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Options:

A.

Replace the printer paper with a new ream.

B.

Clear the print spooler on each computer.

C.

Reinstall the printer driver on each computer

D.

Perform the drum-cleaning procedure.

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Questions 101

Which of the following standards supports MIMO technology?

Options:

A.

802.11a

B.

802.11b

C.

802.11g

D.

802.11n

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Questions 102

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

Options:

A.

Configure RAID 1.

B.

Install a hybrid drive.

C.

Upgrade to 1GB NIC.

D.

Increase the RAM.

E.

Migrate to a SSD.

F.

Upgrade the power supply.

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Questions 103

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Options:

A.

PAN

B.

MAN

C.

WLAN

D.

LAN

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Questions 104

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

Options:

A.

SODIMM

B.

DDR3

C.

ECC

D.

VRAM

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Questions 105

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

Options:

A.

Apply a maintenance kit to the printer

B.

Check the printer paper path to locate any obstructions.

C.

Turn the printer on and off to see if the error clears.

D.

Replace the fuser.

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Questions 106

Which of the following commonly uses NFC?

Options:

A.

Contactless payments

B.

loT devices

C.

Inventory tracking

D.

Tethering

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Questions 107

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)

Options:

A.

2.4GHz has less interference. 5GHz transmits inlower speed.

B.

2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

C.

2.4GHz has a higher data rate. 5GHz has 23 channels.

D.

2.4GHz has Il channels. 5GHz has no data interference.

E.

2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

F.

2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

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Questions 108

The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

Options:

A.

Enabling high-accuracy mode

B.

Replacing the battery

C.

Disabling Wi-Fi connections

D.

Utilizing a third-party map application

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Questions 109

Which of the following cloud models maintains access, even when a local internet outage occurs?

Options:

A.

Private

B.

SaaS

C.

Community

D.

Public

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Questions 110

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Options:

A.

Enable the GPS service to ensure accurate location detection.

B.

Manually enter office locations in the weather application.

C.

Configure less frequent location checks using cellular location services.

D.

Use the offices' Wi-Fi IP addresses as the geolocation mechanism.

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Questions 111

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Options:

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

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Questions 112

A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Options:

A.

Restore function to the air conditioner.

B.

Clean the heating element.

C.

Replace the paper rolls.

D.

Install new toner.

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Questions 113

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Options:

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

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Questions 114

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

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Questions 115

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

Options:

A.

0

B.

1

C.

5

D.

10

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Questions 116

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Options:

A.

Use data recovery software to find and recover the hard drive information

B.

Access the BIOS and select to rebuild the degraded RAID array

C.

Boot into the BIOS and enable the TPM on the new motherboard.

D.

Return the replaced motherboard back to the computer

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Questions 117

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

Options:

A.

MaaS

B.

PaaS

C.

SaaS

D.

laaS

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Questions 118

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Options:

A.

USB-C

B.

Lightning

C.

miniUSB

D.

DisplayPort

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Questions 119

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Options:

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

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Questions 120

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

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Questions 121

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Options:

A.

Dual-channel

B.

Triple-channel

C.

Single-channel

D.

Quad-channel

E.

Error correction code RAM

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Questions 122

A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?

Options:

A.

The firmware is EOL.

B.

The printer is using a PostScript driver.

C.

The user is sending too many documents.

D.

The print queue is moving too slowly.

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Questions 123

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

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Questions 124

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

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Questions 125

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Options:

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

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Questions 126

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Options:

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

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Questions 127

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Options:

A.

Measured service

B.

Containerization

C.

Synchronization

D.

Resource pooling

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Questions 128

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Options:

A.

Ensure thermal paste is being used on the CPU.

B.

Check to make sure that any video cards have auxiliary power cabling connected.

C.

Verify the header panel connector is properly connected.

D.

Spot-check that the I/O shield for the motherboard is properly installed.

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Questions 129

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Options:

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

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Questions 130

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Options:

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

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Questions 131

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

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Questions 132

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

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Questions 133

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Options:

A.

Defective inverter

B.

Incomplete video driver

C.

Incorrect input source

D.

Burned-out bulb

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Questions 134

A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

Options:

A.

Write a knowledge base article in the ticketing software to expedite future Incidents.

B.

Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.

C.

Work with the developer to proactively collect the application logs to identify future errors of this type.

D.

Send an email communication to the company about the issue and the steps taken to resolve it.

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Questions 135

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Options:

A.

The docking station is improperly installed.

B.

The hard drive is disconnected.

C.

The CPU fan is too powerful.

D.

The battery is damaged.

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Questions 136

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Options:

A.

Restart the Videoconference.

B.

Replace the laptop.

C.

Check the audio inputs.

D.

Try another microphone.

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Questions 137

Which of the following is an email authentication method designed to detect email spoofing by attaching a digital signature to outgoing email?

Options:

A.

SPF

B.

DKIM

C.

DNS pointer

D.

MX records

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Questions 138

A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?

Options:

A.

Download the drivers from the vendor's website.

B.

Allow the OS to install the drivers automatically.

C.

Utilize a third-party. non-OEM driver.

D.

Run the autoinstall CD.

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Questions 139

Which of the following video cables can carry an audio signal?

Options:

A.

HDMI

B.

S-Video

C.

VGA

D.

DVI

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Questions 140

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

Options:

A.

Empty imager drum

B.

Overheated system fuser

C.

Scratched scanner glass

D.

Third-party toner

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Questions 141

An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

Options:

A.

DNS

B.

S/MIME

C.

SPF

D.

SSID

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Questions 142

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Options:

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

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Questions 143

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

Options:

A.

Bridge networking

B.

Application virtualization

C.

Virtual desktop

D.

Site-to-site VPN

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Questions 144

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Options:

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

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Questions 145

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Options:

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

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Questions 146

A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.

Requirements for the primary array include the following:

• No need to be scalable

• Very fast on reads

• Fault tolerance of one drive

• Ability to function with only one drive

• Easily recoverable data

• High redundancy

• Minimum number of drives

Requirements for the secondary array include the following:

• Fault tolerance of one drive

• Total space of 600G3

• Best write performance

• Minimum number of drives

Instructions:

Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.

Options:

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Questions 147

Atechnician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).

Options:

A.

Optical fiber tester

B.

Scissors

C.

Cable tester

D.

Crimper

E.

Coaxial cable

F.

Screwdriver

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Questions 148

A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

Options:

A.

Check the storage space.

B.

Inspect the screen for damage.

C.

Install the latest updates.

D.

Recalibrate the digitizer.

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Questions 149

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Options:

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

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Questions 150

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

Options:

A.

Cable tester

B.

Loopback Plug

C.

Toner probe

D.

Network tap

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Questions 151

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Options:

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

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Questions 152

A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

Options:

A.

Replace the fuser.

B.

Adjust the rollers.

C.

Update the driver.

D.

Shake the toner

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Questions 153

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Options:

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

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Questions 154

A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?

Options:

A.

Loopback plug

B.

Network tap

C.

Wi-Fi analyzer

D.

Punchdown tool

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Questions 155

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Options:

A.

Shared resources

B.

Rapid elasticity

C.

Metered utilization

D.

High availability

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Questions 156

Which of the following involves installing an application on a server so several users can run the application concurrently without the need for local installation?

Options:

A.

Client virtualization

B.

Software as a service

C.

Sandboxing

D.

Embedded software

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Questions 157

Following a security breach that revealed employee username and password information, an organization would like to implement additional security for users logging in to company devices. Which of the following would be the best solution for the organization to use?

Options:

A.

Biometric authentication

B.

Peer-reviewed log-ins

C.

Log-in scripts

D.

One-time tokens

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Questions 158

A company wants to get the fastest network speeds possible between nearby locations. If all technologies are available, which of the following connection types should the company use?

Options:

A.

Fiber

B.

DSL

C.

Satellite

D.

Coaxial

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Questions 159

A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?

Options:

A.

The incorrect heat sink was used on the CPU.

B.

Too much thermal paste was applied to the CPU.

C.

The power supply was undersized for the CPU.

D.

The CPU is not receiving any power from the motherboard.

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Questions 160

A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?

Options:

A.

Battery

B.

Screen

C.

Stylus

D.

Digitizer

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Questions 161

A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?

Options:

A.

Collate

B.

Duplex

C.

Secure print

D.

Scanner

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Questions 162

A user wants to create a VM on a computer. Which of the following should the user check first?

Options:

A.

Installed RAM amount

B.

Hard drive space

C.

BIOS CPU settings

D.

Graphics card compatibility

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Questions 163

Which of the following network devices is needed to direct packets to networks outside of the LAN?

Options:

A.

Hub

B.

Switch

C.

Router

D.

Bridge

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Questions 164

A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to most likely resolve the issue?

Options:

A.

Verify the AC adapter voltage.

B.

Repair the operating system.

C.

Replace the user's USB-C hub.

D.

Reinstall the drivers for affected devices.

E.

Make sure the printer is not drawing too much power.

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Questions 165

A user's device needs more memory, so a technician installs extra RAM with the following specifications

2 x8Gb DDR3-1066(PC3-S500) 1 x 16Gb DDR3-1333 (PC3-10600)

Which of the following speeds would maximize reliability?

Options:

A.

1,066

B.

1 333

C.

8.500

D.

10,600

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Questions 166

A user is unable to hear sound from a laptop. However, the user can hear sound when connected to a Bluetooth headset. Which of the following actions would most likely resolve the issue?

Options:

A.

Updating the Bluetooth drivers

B.

Toggling the laptop's mute setting

C.

Updating the speaker drivers

D.

Replacing the laptop's speakers

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Questions 167

Which of the following port numbers is used for a file transfer?

Options:

A.

21

B.

53

C.

68

D.

389

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Questions 168

Multiple organizations are working together on a project and want to migrate the data to the cloud. Which of the following cloud models should be used?

Options:

A.

Public

B.

Hybrid

C.

Private

D.

Community

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Questions 169

A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this issue?

Options:

A.

Ease of Access

B.

User Settings

C.

Display

D.

Mouse

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Questions 170

Which of the following scenarios best illustrate a need for VDI? (Select two).

Options:

A.

An employee needs the ability to work remotely on a non-company-provided computer

B.

A company that needs to store 10PB worth of data

C.

An employee has latency-sensitive workflow requirements

D.

A bank that has security concerns regarding employee activity

E.

A payment processor that is planning on implementing virtual currency

F.

An application developer who needs to configure network settings for an application

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Questions 171

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

Options:

A.

Check that the power cable is not damaged.

B.

Ensure the power supply is set to the correct voltage.

C.

Verify the power supply is outputting adequate wattage.

D.

Inspect the power supply fan for debris.

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Questions 172

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

Options:

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

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Questions 173

Which of the following cloud-computing concepts describes an environment in which various internal VM servers for a specific organization are stored within both a physical server and a cloud environment?

Options:

A.

Private

B.

Hybrid

C.

Community

D.

Public

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Questions 174

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Ensure that the computer supports secure socket communication.

B.

Report the affected user accounts to the IT department.

C.

Reset the web browser cache.

D.

Check to see whether the website is HTTPS enabled.

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Questions 175

A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).

Options:

A.

Turn it off and disconnect all power sources.

B.

Submit an emergency request to the local facilities manager.

C.

Check for foreign objects, liquid spills, and internal damage.

D.

Contact the vendor and submit a return request.

E.

Remove the device from the MDM.

F.

Try an alternate AC adapter.

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Questions 176

A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?

Options:

A.

DHCP

B.

UPnP

C.

MAC filtering

D.

VPN

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Questions 177

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

Options:

A.

Check the temperature of the CPU.

B.

Update the device driver.

C.

Read the event logs.

D.

Replace the power supply.

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Questions 178

A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user's concern?

Options:

A.

Thicker thermal pads

B.

Liquid cooling

C.

Larger heat sink

D.

Fan upgrade

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Questions 179

A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?

Options:

A.

Load balancer

B.

Spam gateway

C.

Mail forwarding

D.

Proxy servers

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Questions 180

A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?

Options:

A.

Malfunctioning power supply

B.

Damaged charge port

C.

Swollen battery

D.

Broken screen

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Questions 181

When a user powers on a computer, the fans start, but the machine does not POST. Which of the following is the first step a technician should take to troubleshoot this issue?

Options:

A.

Test the power supply.

B.

Modify the BIOS settings.

C.

Replace the motherboard.

D.

Check the PCIe cards.

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Questions 182

A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?

Options:

A.

SAN

B.

MAN

C.

LAN

D.

PAN

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Questions 183

A technician is replacing a failed power supply in a ten-year-old computer When installing the customer-provided power supply, the technician discovers the ATX connector would not plug into the motherboard. The customer wants a cost-effective solution. Which of the following should the technician do next?

Options:

A.

Adjust the input voltage.

B.

Install a modular power supply.

C.

Rebuild the failed power supply.

D.

Use a 20-pin to 24-pin adapter.

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Questions 184

Which of the following display characteristics would be most important to ensure screen images appear the same as printed output?

Options:

A.

Color gamut

B.

Pixel density

C.

Refresh rate

D.

Resolution

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Questions 185

A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

Options:

A.

TPM security

B.

USB 3.0 support

C.

PXE boot capability

D.

Secure Boot

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Questions 186

A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

Options:

A.

Disconnect the Wi-Fi antenna cables.

B.

Set the physical Wi-Fi switch to disabled.

C.

Remove the power cable.

D.

Install card drivers.

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Questions 187

A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?

Options:

A.

Fuser unit

B.

Toner distributionsensor

C.

Paper charge transformer

D.

Toner cartridge

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Questions 188

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

Options:

A.

Antistatic cloth

B.

Compressed air

C.

Cleaning wipe

D.

Soap and water

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Questions 189

A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?

Options:

A.

AAAA

B.

MX

C.

CNAME

D.

A

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Questions 190

A user regularly travels to multiple sites to take pictures with a mobile device and transfers those pictures to a computer via a removable SD card. Recently, the SD card was damaged and

had to be replaced. Now, the user is unable to save pictures to the new SD card. Which of the following should the user verify first so pictures can be saved to the SD card?

Options:

A.

The card is correctly formatted.

B.

The card is a storage device.

C.

The card is not locked.

D.

The card is initialized.

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Questions 191

A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?

Options:

A.

Update the printer drivers.

B.

Select the correct paper size.

C.

Clean the pickup rollers.

D.

Replace the toner cartridge.

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Questions 192

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution

from the drop-down menu. Each option may be used more than once.

Options:

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Questions 193

Which of the forming connector types would best suit a company that experiences a large volume of internet traffic?

Options:

A.

USB 3.1

B.

Quad-shielded RG11 coax

C.

SATA3.0

D.

Unshielded plenum RJ45

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Questions 194

Which of the following cloud models exclusively utilizes a local data center?

Options:

A.

Private

B.

Public

C.

Hybrid

D.

Community

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Questions 195

An IT specialist sets up a new computer for a user who requires a high-end video card and the fastest hard drive possible. Which of the following connectors should the specialist verify are available on the motherboard? (Select two.)

Options:

A.

A. Molex

B.

B. NVMe

C.

C. SATA

D.

D. FireWire

E.

E. USB-C

F.

F. PCIe

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Questions 196

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

Options:

A.

Replace the router.

B.

Update the smartphone's OS.

C.

Switch the router to 5GHz.

D.

Check the range of the router.

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Questions 197

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

Options:

A.

Defective DC jack

B.

Failing cooling fan

C.

Bad memory

D.

Overheating CPU

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Questions 198

While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?

Options:

A.

Reservation

B.

Scope

C.

Lease

D.

Exclusion

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Questions 199

A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so

all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?

Options:

A.

172.15.65.10

B.

175.16.20.3

C.

192.168.1.56

D.

193.167.35.4

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Questions 200

A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Options:

A.

Have the user unplug me heater

B.

Replace the monitor.

C.

Open the display settings on me computer

D.

Ensure a VGA cable is connected property

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Questions 201

Which of the following devices is capable of dynamically distributing an IP address?

Options:

A.

Hub

B.

Switch

C.

Injector

D.

Router

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Questions 202

A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of

the following should the technician do?

Options:

A.

Leave the current rules in place and disable Wi-Fi on all devices.

B.

Implement allow listing and add the office IP address as an exception.

C.

Remove two-factor authentication from the users' accounts.

D.

Substitute hard tokens in place of soft tokens.

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Questions 203

A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?

Options:

A.

The projector's aspect ratio is set incorrectly.

B.

The laptop's video card has failed.

C.

The projector's bulb is burned out.

D.

The display brightness needs to be adjusted.

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Questions 204

A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize?

Options:

A.

Serial interface

B.

Bluetooth

C.

Near-field communication

D.

Port replicator

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Questions 205

A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the best solution for the developer?

Options:

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

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Questions 206

Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?

Options:

A.

Community

B.

Hybrid

C.

public

D.

Private

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Questions 207

A remote user is unable to access files at home but can open the files at the office. Which of the following should a technician check so the user can access the files both places?

Options:

A.

Network drive remote access

B.

Local user account

C.

Remote fileshare permissions

D.

Offline file settings

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Questions 208

A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?

Options:

A.

Update all of the firmware.

B.

Roll back all of the recent updates.

C.

Review the system event log.

D.

Search for the error on the internet.

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Questions 209

A company is designing a data center environment where a critical requirement is highly available computing. Which of the following types of memory should an administrator choose to install in the servers?

Options:

A.

DDR5

B.

ECC

C.

DDR4

D.

Dual-channel

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Questions 210

A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

Options:

A.

Uptime is the customer's biggest concern

B.

Speed is the most important consideration.

C.

Redundancy and speed are equally important

D.

Available storage space needs to be maximized

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Questions 211

A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

Options:

A.

Establish a theory of probable cause.

B.

Document the findings, actions, and outcomes.

C.

Perform a format and system restore.

D.

Refer to the vendor's instructions for guidance.

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Questions 212

Which of the following is an advantage that OLED displays have over LCD displays?

Options:

A.

The color does not degrade over time.

B.

The power consumption is lower.

C.

The power contrast results in finer grayscale levels.

D.

A backlight is utilized.

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Questions 213

A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?

Options:

A.

Document the replacement date.

B.

Shut down the array_

C.

Safely dispose of the failed drive.

D.

Perform a full backup

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Questions 214

Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

Options:

A.

Orientation

B.

Duplex

C.

Quality

D.

Print tray

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Questions 215

A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

Options:

A.

RAID O

B.

RAID 1

C.

RAID 5

D.

RAID 10

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Questions 216

A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the

workstation?

Options:

A.

8-pin PCle

B.

4-pin Molex

C.

4+4-pin ATX12V

D.

8-pin ATX12V

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Questions 217

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Options:

A.

Contact the user's home ISP

B.

Give the user a dock to use at home.

C.

Disable network security settings.

D.

Enable the wireless adapter.

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Questions 218

A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Options:

A.

Worn rollers

B.

Page orientation

C.

Tray settings

D.

Multipage misfeed

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Questions 219

A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?

Options:

A.

Bad battery

B.

Malware infection

C.

Damaged charge port

D.

Poor connectivity

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Questions 220

A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues. Which of the following should the technician check first?

Options:

A.

DHCP reservations

B.

Static IP addresses

C.

Default gateway

D.

DNS entries

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Questions 221

A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The

user confirms that everything is working as expected. Which of the following steps should the technician take next?

Options:

A.

Refer to the vendor's instructions.

B.

Establish a plan of action.

C.

Document the findings.

D.

Implement preventative measures.

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Questions 222

A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible_ Which of the following tools should the technician use to accomplish this task?

Options:

A.

Network tap

B.

Cable tester

C.

Multimeter

D.

Tone generator

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Questions 223

Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?

Options:

A.

295ft (90m)

B.

328ft (100m)

C.

361ft (110m)

D.

394ft (120m)

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Questions 224

A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use tolocate the port?

Options:

A.

Toner probe

B.

Loopback plug

C.

Cable tester

D.

Wi-Fi analyzer

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Questions 225

Which of the following best describes the primary function of a spam gateway?

Options:

A.

Serves as a repository for email routing logs

B.

Blocks unrequested ICMP packets from external networks

C.

Categorizes incoming network messages

D.

Mitigates DDoS attacks

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Questions 226

A technician is installing the RAM for a graphs workstation. Which of the following is special purpose memory used by graphic controllers?

Options:

A.

SRAM

B.

MicroDlMM

C.

VRAM

D.

Unbuffered DIMM

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Questions 227

A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.

Which of the following should the user do to improve adherence on the first layer?

Options:

A.

Lower the print bed temperature.

B.

Adjust the RPM of the cooling fan.

C.

Increase the print speed.

D.

Raise the filament flow amount.

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Questions 228

A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

Options:

A.

Establish a plan of action.

B.

Document the findings.

C.

Test the theory.

D.

Identify the problem

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Questions 229

A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.

Which of the following is the best way to meet the user's requirements?

Options:

A.

Upgrade the memory

B.

Upgrade to a larger GPU.

C.

Upgrade to an SSD.

D.

Upgrade to a faster CPU.

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Questions 230

Which of the following scenarios best illustrate a need for VDI? (Select two).

Options:

A.

An IT engineer who is designing and showcasing organization user experiences for multiple clients

B.

A company that needs to store IOPB worth of data

C.

A manufacturing plant that has high turnover

D.

A bank that has security concerns regarding employee activity

E.

A payment processor that is planning on implementing virtual currency

F.

An application developer who needs to configure network settings for an application

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Questions 231

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Options:

A.

The older phone had a different OS version.

B.

The older phone had a corrupted OS.

C.

The older phone had different hardware.

D.

The older phone utilized different wireless protocols.

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Questions 232

Which of the following DNS records is used to look up the IP address assigned to a domain name?

Options:

A.

A

B.

MX

C.

NS

D.

SPF

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Questions 233

A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?

Options:

A.

Missing drivers

B.

Virus infection

C.

Low battery

D.

Damaged digitizer

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Questions 234

Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure?

Options:

A.

Fiber

B.

Cable

C.

DSL

D.

Satellite

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Questions 235

A technician is relocating a router access point farther away from the modem to optimize signal coverage for a SOHO client. Which of the following will the technician most likely use to complete the

relocation? (Select two).

Options:

A.

Punchdown tool

B.

Crimper

C.

Clamp-style wire stripper

D.

Network tap

E.

Wi-Fi analyzer

F.

Loopback plug

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Questions 236

Given the following output from a cable tester:

===================

= Open

=12345678=

=12 45 78=

===================

Which of the following tools should the technician use to resolve this issue? (Select two).

Options:

A.

Loopback plug

B.

Network tap

C.

Toner probe

D.

Crimper

E.

Punchdown tool

F.

Wi-Fi analyzer

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Questions 237

A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?

Options:

A.

Check the paper path for a blocked sensor.

B.

Verify the pickup roller is functioning.

C.

Change the duplex settings.

D.

Run internal printer diagnostics.

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Questions 238

A user reports the following:

I. When accessing large images, PC performance is degraded.

2. When accessing small text files, PC performance is as expected.

Which of the following is the most likely cause of the performance issues?

Options:

A.

HDD fragmentation

B.

RAID controller failure

C.

RAID array configuration errors

D.

Insufficient power supply

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Questions 239

Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

Options:

A.

Cat 3

B.

Cat 5

C.

Cat 5e

D.

Cat 6a

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Questions 240

Which of the following delivers internet over a copper medium?

Options:

A.

ONT

B.

SDN

C.

DSL

D.

WISP

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Questions 241

A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

Options:

A.

Bluetooth

B.

Near-field communication

C.

Hotspot

D.

Roaming

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Questions 242

Which of the following is considered a connectionless protocol?

Options:

A.

SSH

B.

TCP

C.

HTTPS

D.

UDP

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Questions 243

A regularly used laser printer is printing vertical lines on each page_ Which of the following should the technician do first?

Options:

A.

Lower the printing contrast.

B.

Change the paper type

C.

Install a new fuser.

D.

Replace the toner cartridge

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Exam Code: 220-1101
Exam Name: CompTIA A+ Certification Exam: Core 1
Last Update: Jan 18, 2025
Questions: 811
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