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220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Options:

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

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Questions 5

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Calibrate the phone sensors.

B.

Enable the touch screen.

C.

Reinstall the operating system.

D.

Replace the screen.

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Questions 6

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Options:

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Questions 7

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Options:

A.

acceptable use policy.

B.

regulatory compliance requirements.

C.

non-disclosure agreement

D.

incident response procedures

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Questions 8

Which of the following is a consequence of end-of-lite operating systems?

Options:

A.

Operating systems void the hardware warranty.

B.

Operating systems cease to function.

C.

Operating systems no longer receive updates.

D.

Operating systems are unable to migrate data to the new operating system.

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Questions 9

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

Options:

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

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Questions 10

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Options:

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

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Questions 11

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Options:

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Questions 12

A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Options:

A.

Dock

B.

Spotlight

C.

Mission Control

D.

Launchpad

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Questions 13

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

Options:

A.

Rebuild the Windows profiles.

B.

Restore the computers from backup.

C.

Reimage the computers.

D.

Run the System File Checker.

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Questions 14

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

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Questions 15

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

Options:

A.

Device Manager

B.

System

C.

Ease of Access Center

D.

Programs and Features

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Questions 16

Which of the following physical security controls can prevent laptops from being stolen?

Options:

A.

Encryption

B.

LoJack

C.

Multifactor authentication

D.

Equipment lock

E.

Bollards

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Questions 17

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

Options:

A.

SFTP

B.

SSH

C.

VNC

D.

MSRA

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Questions 18

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Options:

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

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Questions 19

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

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Questions 20

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?

Options:

A.

Zero day

B.

SOL injection

C.

Cross-site scripting

D.

Distributed denial of service

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Questions 21

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Options:

A.

Implementing a support portal

B.

Creating a ticketing system

C.

Commissioning an automated callback system

D.

Submitting tickets through email

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Questions 22

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Options:

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

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Questions 23

Which of the following common security vulnerabilities can be mitigated by using input validation?

Options:

A.

Brute-force attack

B.

Cross-site scripting

C.

SQL injection

D.

Cross-site request forgery

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Questions 24

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

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Questions 25

Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

Options:

A.

WPA3

B.

MAC filleting

C.

RADIUS

D.

TACACS+

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Questions 26

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Options:

A.

Personalization

B.

Apps

C.

Updates

D.

Display

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Questions 27

A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

Options:

A.

Biometrics

B.

Soft token

C.

Access control lists

D.

Smart card

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Questions 28

Which of the following best describes when to use the YUM command in Linux?

Options:

A.

To add functionality

B.

To change folder permissions

C.

To show documentation

D.

To list file contents

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Questions 29

A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?

Options:

A.

RADIUS

B.

AES

C.

EAP-EKE

D.

MFA

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Questions 30

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

Options:

A.

cat

B.

chmod

C.

pwd

D.

cacls

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Questions 31

A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?

Options:

A.

VPN

B.

RDP

C.

RMM

D.

SSH

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Questions 32

A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

Options:

A.

USB drive

B.

DVD Installation media

C.

PXE boot

D.

Recovery partition

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Questions 33

Which of the following operating systems is considered closed source?

Options:

A.

Ubuntu

B.

Android

C.

CentOS

D.

OSX

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Questions 34

Which of the following is an advantage of using WPA2 instead of WPA3?

Options:

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

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Questions 35

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

Options:

A.

Run an AV scan.

B.

Reinstall the operating system

C.

Install a software firewall.

D.

Perform a system restore.

E.

Comply with the on-screen instructions.

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Questions 36

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

Options:

A.

Data integrity form

B.

Valid operating system license

C.

Documentation of an incident

D.

Chain of custody

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Questions 37

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

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Questions 38

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Options:

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Questions 39

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Options:

A.

DNS

B.

IPS

C.

VPN

D.

SSH

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Questions 40

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

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Questions 41

A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

Options:

A.

Cryptominers

B.

Rootkit

C.

Spear phishing

D.

Keylogger

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Questions 42

A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

Options:

A.

gpupdate

B.

net use

C.

hostname

D.

dir

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Questions 43

A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

Options:

A.

Off-site

B.

Synthetic

C.

Full

D.

Differential

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Questions 44

A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost?

Options:

A.

Creating a database

B.

Assigning users to assets

C.

Inventorying asset tags

D.

Updating the procurement account owners

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Questions 45

An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

Options:

A.

AUP

B.

EULA

C.

EOL

D.

UAC

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Questions 46

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Options:

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Questions 47

A user wants to back up a Windows 10 device. Which of the following should the user select?

Options:

A.

Devices and Printers

B.

Email and Accounts

C.

Update and Security

D.

Apps and Features

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Questions 48

A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Uninstall one antivirus software program and install a different one.

B.

Launch Windows Update, and then download and install OS updates

C.

Activate real-time protection on both antivirus software programs

D.

Enable the quarantine feature on both antivirus software programs.

E.

Remove the user-installed antivirus software program.

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Questions 49

A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

Options:

A.

Escalating the issue to Tier 2

B.

Verifying warranty status with the vendor

C.

Replacing the motherboard

D.

Purchasing another PC

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Questions 50

A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

Options:

A.

Access control

B.

Authentication application

C.

Group Policy

D.

Folder redirection

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Questions 51

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

Options:

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

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Questions 52

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Options:

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

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Questions 53

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

Options:

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

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Questions 54

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

Options:

A.

What is the error message?

B.

Does the program work on another computer?

C.

Did the program ever work?

D.

Is anyone else having this issue?

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Questions 55

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Options:

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

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Questions 56

A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?

Options:

A.

Network & Internet

B.

System

C.

Personalization

D.

Accounts

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Questions 57

Which of the following does MFA provide?

Options:

A.

Security enhancement

B.

Encryption

C.

Digital signature

D.

Public key infrastructure

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Questions 58

A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Select two).

Options:

A.

USB

B.

PXE

C.

Optical media

D.

Partition

E.

Boot record

F.

SMB

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Questions 59

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

Options:

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

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Questions 60

A user’s mobile phone battery does not last long, and navigation is very slow. Which of the following should the technician do first to resolve the issue?

Options:

A.

Uninstall unused programs.

B.

Check running applications.

C.

Update the mobile OS.

D.

Disable network services.

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Questions 61

Which of the following device types would a technician consider a security concern?

Options:

A.

NIC

B.

IoT

C.

PoE

D.

LC

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Questions 62

A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:

SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture

The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

Options:

A.

1

B.

53

C.

110

D.

445

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Questions 63

Which of the following is the best reason for sandbox testing in change management?

    To evaluate the change before deployment

Options:

A.

To obtain end-user acceptance

B.

To determine the affected systems

C.

To select a change owner

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Questions 64

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

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Questions 65

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

Options:

A.

Scan for malware and ransomware.

B.

Perform a system restore.

C.

Check the network utilization.

D.

Update the antivirus software.

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Questions 66

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Options:

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

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Questions 67

Which of the following is the most likely reason a filtration system is critical for data centers?

Options:

A.

Plastics degrade over time.

B.

High humidity levels can rust metal.

C.

Insects can invade the data center.

D.

Dust particles can clog the machines.

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Questions 68

A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Options:

A.

Investigate the firewall logs.

B.

Isolate the machine from the network.

C.

Inspect the Windows Event Viewer.

D.

Take a physical inventory of the device.

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Questions 69

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

Options:

A.

Enable System Restore.

B.

Disable System Restore.

C.

Enable antivirus.

D.

Disable antivirus.

E.

Educate the user.

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Questions 70

When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

Options:

A.

Reimage the system and install SSL.

B.

Install Trusted Root Certificate.

C.

Select View Certificates and then Install Certificate.

D.

Continue to access the website.

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Questions 71

When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

    Connect to the company's Wi-Fi network.

Options:

A.

Change the settings on the phone to connect to a different cellular tower.

B.

Install a cellular repeater at the office for this user.

C.

Update all applications on the phone.

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Questions 72

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

Options:

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

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Questions 73

Which of the following would allow physical access to a restricted area while maintaining a record of events?

Options:

A.

Hard token

B.

Access control vestibule

C.

Key fob

D.

Door Lock

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Questions 74

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

Options:

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Questions 75

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Options:

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

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Questions 76

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Options:

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

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Questions 77

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Options:

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

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Questions 78

Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

Options:

A.

To maintain an information security policy

B.

To properly identify the issue

C.

To control evidence and maintain integrity

D.

To gather as much information as possible

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Questions 79

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

Options:

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

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Questions 80

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

Options:

A.

Only accept calls from known people.

B.

Disregard any suspicious emails.

C.

Update the antivirus software.

D.

Enable two-factor authentication.

E.

Install a malware scanner.

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Questions 81

Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team

implement?

Options:

A.

SSH

B.

VNC

C.

VPN

D.

RDP

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Questions 82

A user's new laptop, which was advertised as gaming-ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

Options:

A.

Overclock the RAM

B.

Enable NIC teaming

C.

Select dedicated graphics

D.

Activate CPU hyperthreading

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Questions 83

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Options:

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

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Questions 84

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

    Static entry

Options:

A.

ARP table

B.

APIPA address

C.

NTP specification

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Questions 85

Which of the following is used to ensure users have the appropriate level of access to perform their job functions?

Options:

A.

Access control list

B.

Multifactor authentication

C.

Least privilege

D.

Mobile device management

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Questions 86

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

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Questions 87

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

Options:

A.

ifconfig

B.

netstat

C.

ping

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Questions 88

A technician is configuring a workstation's security settings, and the following options are available:

    Account lockout policy

    Group policy

    Two-factor authentication

    Password complexity requirements

    Firewalls

    User accounts

    Access control lists

    Antivirus software

Which of the following settings should the technician configure to deploy strong password enforcement across the enterprise?

Options:

A.

Account lockout policy

B.

Group policy

C.

Two-factor authentication

D.

Access control lists

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Questions 89

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Options:

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

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Questions 90

A user connected a smartphone to a coffee shop’s public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do immediately to best address these security and privacy concerns? (Select two).

Options:

A.

Enable airplane mode.

B.

Stay offline when in public places.

C.

Uninstall recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device.

F.

Install all application updates.

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Questions 91

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Options:

A.

Clear the browser cache.

B.

Disable the pop-up blocker.

C.

Configure private browsing.

D.

Verify valid certificates.

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Questions 92

A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer. Which of the following specifications will help the specialist determine which OS architecture to use?

Options:

A.

16GB RAM

B.

Intel i7 CPU

C.

500GB HDD

D.

1Gbps Ethernet

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Questions 93

A user downloaded a 64-bit version of a new software program, but the installation failed due to an error. Which of the following most likely caused the error?

Options:

A.

The OS version is incompatible.

B.

The user needs to enable ActiveX.

C.

The .NET Framework needs to be updated.

D.

The user needs administrator privileges.

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Questions 94

Which of the following is the most significant drawback of using the WEP protocol for wireless security?

Options:

A.

Complex configuration process

B.

Slow data transfer speed

C.

Vulnerability to key-cracking attacks

D.

Incompatibility with older devices

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Questions 95

A technician is assisting a customer who is having difficulty accessing the company’s website. Which of the following should the technician do first?

Options:

A.

Ask the customer for their log-in credentials.

B.

Check the company's internal knowledge base for solutions.

C.

Refer the customer to a more experienced technician.

D.

Record the details of the issue in the company’s ticketing system.

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Questions 96

An application is not performing well and will occasionally shut down with no error provided. Which of the following Task Manager tabs should be used to troubleshoot the application while it is active?

Options:

A.

Users

B.

Services

C.

Performance

D.

Startup

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Questions 97

An administrator's change was approved by the change management review board. Which of the following should the administrator do next?

Options:

A.

Perform risk analysis.

B.

Assign a change coordinator.

C.

Implement the change.

D.

Verify testing results.

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Questions 98

A company wants a new software program installed on all company computers, including remote employees’ machines. Which of the following methods should the IT department use to remotely deploy the software?

Options:

A.

Clone

B.

Scripted

C.

In-place

D.

Image

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Questions 99

A technician is deploying a new Wi-Fi solution for the office and wants to ensure users can log in to the Wi-Fi with their existing network log-in and password. Which of the following methods should the technician use?

Options:

A.

AES

B.

RADIUS

C.

TKIP

D.

WPA3

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Questions 100

A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

Options:

A.

c: \minutes

B.

dir

C.

rmdir

D.

md

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Questions 101

A technician is installing a new SOHO wireless router and wants to ensure it is secure and uses the latest network features. Which of the following should the technician do first?

Options:

A.

Disable the unused ports.

B.

Enable DHCP reservations.

C.

Update the firmware.

D.

Disable the guest account.

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Questions 102

After access to a server room was breached, a technician needs to implement a secure method to prevent unauthorized access. Which of the following is the most secure solution?

Options:

A.

Smart cards

B.

Key fobs

C.

Biometrics

D.

Security guard

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Questions 103

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and appears to be stuck during connection attempts. Which of the following is most likely causing the disruption?

Options:

A.

The phone has no storage space available.

B.

Company firewalls are configured to block remote access to email resources.

C.

Too many devices in the same area are trying to connect to the mobile network.

D.

The festival organizer prohibits internet usage during the event and has blocked the internet signal.

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Questions 104

Which of the following operating systems uses the ext4 filesystem type?

Options:

A.

macOS

B.

iOS

C.

Linux

D.

Windows

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Questions 105

A technician is troubleshooting a connectivity issue and wants to verify that traffic is flowing to the correct upstream locations. Which of the following commands should the technician use?

Options:

A.

net use

B.

nslookup

C.

traceroute

D.

netstat

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Questions 106

A technician runs a command and gets the following output:

Ethernet adapter Ethernet 3:

Connection-specific DNS Suffix . :reddog.microsoft.com

Link-local IPv6 Address .......... :fe80::de3d:9283:4f00:856a%5

IPv4 Address.......................:10.203.10.16

Subnet Mask ...................... :255.255.255.0

Default Gateway .................. :10.203.10.1

Which of the following commands did the technician use?

Options:

A.

ipconfig

B.

tracert

C.

whoami

D.

net use

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Questions 107

Which of the following is protected by government policy for end-user information?

Options:

A.

DRM

B.

EULA

C.

PCI

D.

PII

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Questions 108

A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?

Options:

A.

Account Lockout Policy

B.

User Access Control

C.

System Protection

D.

Firewall

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Questions 109

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Options:

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Questions 110

A user in a SOHO asks an off-site, remote technician to connect securely to the user’s laptop. The technician is able to connect to the VPN but is unable to connect to the user’s laptop. Which of the following settings should the technician review?

Options:

A.

Wireless protocol

B.

DHCP pool

C.

Content filtering

D.

Firewall

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Questions 111

A user reports the following issues:

•Their computer is constantly running slowly.

•The default home page of the web browser has changed to a suspicious search engine.

•They have been receiving pop-up ads on the screen.

Which of the following should a technician do first to address these issues?

Options:

A.

Update the antivirus program and run a full system scan.

B.

Uninstall the suspicious search engine and reset the home page.

C.

Install the latest updates for the operating system.

D.

Block the pop-up ads using the web browser settings.

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Questions 112

A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

Options:

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

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Questions 113

Which of the following provides disk encryption on computers running a Windows OS?

Options:

A.

FileVault

B.

BitLocker

C.

Private Key

D.

PowerShell

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Questions 114

A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business7

Options:

A.

Non-disclosure agreement

B.

Certification of destruction

C.

Low-level formatting

D.

Shredding/drilling

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Questions 115

A client’s device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Select two.)

Options:

A.

Perform a virus scan

B.

Check the startup programs

C.

Back up the data

D.

Disable the guest account

E.

Update the firmware

F.

Reinstall the operating system

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Questions 116

A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician do next?

Options:

A.

Perform an antivirus scan.

B.

Run Windows updates.

C.

Reimage the system.

D.

Enable System Restore.

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Questions 117

A systems administrator finds that a Windows client machine with an address of 169.254.124.24 is unable to access network resources. Which of the following should the administrator do to establish connectivity?

Options:

A.

Reinstall the NIC device driver.

B.

Assign a static IP.

C.

Reconfigure DNS settings.

D.

Disable the Windows firewall.

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Questions 118

A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

Options:

A.

Configure the sleep settings.

B.

Disablehibernation.

C.

Edit thepower plan.

D.

Turn onfast startup.

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Questions 119

A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?

Options:

A.

NIC

B.

USB

C.

GPU

D.

HDMI

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Questions 120

Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus software to remove the malware and needs to decide the best method to prevent future malware infections. Which of the following methods would be the most effective?

Options:

A.

Encrypting data at rest

B.

Implementing firewalls

C.

Utilizing Intrusion detection systems

D.

Backing up data regularly

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Questions 121

An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the best way for a technician to protect the data on the phone?

Options:

A.

Remote lockBRemote wipe

B.

Remote access

C.

Remote encrypt

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Questions 122

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

Options:

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

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Questions 123

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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Questions 124

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

Options:

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

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Questions 125

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Options:

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

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Questions 126

A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

Options:

A.

Install antispyware

B.

Reimage the system

C.

Disable the pop-up blocker

D.

Upgrade the browser

E.

Install antivirus software

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Questions 127

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Questions 128

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

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Questions 129

Which of the following operating systems was the app file type designed to run under as an application file bundle?

Options:

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

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Questions 130

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

Options:

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

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Questions 131

A user is experiencing the following issues with Bluetooth on a smartphone:

•The user cannot hear any sound from a speaker paired with the smartphone.

•The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Options:

A.

Restart the smartphone.

B.

Reset the network settings.

C.

Unpair the Bluetooth speaker.

D.

Check for system updates.

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Questions 132

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

Options:

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

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Questions 133

A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

Options:

A.

Disk Defragment

B.

Registry Editor

C.

System Information

D.

Disk Cleanup

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Questions 134

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Options:

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

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Questions 135

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Options:

A.

Enable System Restore.

B.

Roll back the device drivers.

C.

Reinstall the OS.

D.

Update the BIOS.

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Questions 136

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

E.

iOS

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Questions 137

Which of the following commands lists running processes in Linux?

Options:

A.

top

B.

apt-get

C.

Is

D.

cat

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Questions 138

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Questions 139

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Questions 140

A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Options:

A.

Request physical media

B.

Mount the ISO file.

C.

Install a third-party software.

D.

Download an appropriate 32-bit/64-bit OS file.

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Questions 141

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

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Questions 142

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

Options:

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

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Questions 143

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

Options:

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

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Questions 144

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

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Questions 145

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

Options:

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

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Questions 146

A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

Options:

A.

Device

B.

Business

C.

Network

D.

Operation

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Questions 147

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.

INSTRUCTIONS

Quarantine and configure the appropriate device(s) so that the users' audio issues are

resolved using best practice procedures.

Multiple devices may be selected for quarantine.

Click on a host or server to configure services.

Options:

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Questions 148

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

Options:

A.

Family Options

B.

Update & Security

C.

Ease of Access

D.

Network & Internet

E.

Privacy

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Questions 149

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

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Questions 150

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Options:

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

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Questions 151

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

Options:

A.

Perform a safe mode boot.

B.

Run the System Restore wizard.

C.

Start the computer in the last known-good configuration.

D.

Reset the BIOS settinqs.

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Questions 152

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Questions 153

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Questions 154

A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

Options:

A.

System

B.

Power Options

C.

Devices and Printers

D.

Ease of Access

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Questions 155

A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

Options:

A.

SSH

B.

MDM

C.

RDP

D.

SFTP

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Questions 156

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

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Questions 157

A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Options:

A.

Brute force

B.

Zero day

C.

Denial of service

D.

On-path

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Questions 158

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Options:

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

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Questions 159

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Options:

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Questions 160

A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

Options:

A.

Quarantining system files

B.

Reimaging the workstation

C.

Encrypting the hard drive

D.

Disabling TLS 1.0 support

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Questions 161

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

Options:

A.

Continue researching the issue

B.

Repeat the iterative processes

C.

Inform the CEO the repair will take a couple of weeks

D.

Escalate the ticket

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Questions 162

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Questions 163

A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

Options:

A.

Prevent a device root

B.

Disable biometric authentication

C.

Require a PIN on the unlock screen

D.

Enable developer mode

E.

Block a third-party application installation

F.

Prevent GPS spoofing

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Questions 164

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

Options:

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

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Questions 165

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Options:

A.

Full

B.

Differential

C.

Off-site

D.

Grandfather-father-son

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Questions 166

A technician is investigating an employee's smartphone that has the following symptoms

• The device is hot even when it is not in use.

•Applications crash, especially when others are launched.

• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.

Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

Options:

A.

Turn on autorotation

B.

Activate airplane mode.

C.

Close unnecessary applications

D.

Perform a factory reset

E.

Update the device's operating system

F.

Reinstall the applications that have crashed.

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Questions 167

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Options:

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

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Questions 168

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Options:

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

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Questions 169

Upon downloading a new ISO, an administrator is presented with the following string:

59d15a16ce90cBcc97fa7c211b767aB

Which of the following BEST describes the purpose of this string?

Options:

A.

XSS verification

B.

AES-256 verification

C.

Hash verification

D.

Digital signature verification

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Questions 170

A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

Options:

A.

Degaussing

B.

Low-level formatting

C.

Recycling

D.

Shredding

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Questions 171

Which of the following Wi-Fi protocols is the MOST secure?

Options:

A.

WPA3

B.

WPA-AES

C.

WEP

D.

WPA-TKIP

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Questions 172

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Options:

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

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Questions 173

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Options:

A.

.deb

B.

.vbs

C.

.exe

D.

.app

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Questions 174

A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi

B.

All Wi-Fi traffic will be encrypted in transit

C.

Eavesdropping attempts will be prevented

D.

Rogue access points will not connect

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Questions 175

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

Options:

A.

Deploy a secondary hard drive with encryption on the appropriate workstation

B.

Configure a hardened SFTP portal for file transfers between file servers

C.

Require files to be individually password protected with unique passwords

D.

Enable BitLocker To Go with a password that meets corporate requirements

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Questions 176

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Options:

A.

Lock all devices in a closet.

B.

Ensure all devices are from the same manufacturer.

C.

Change the default administrative password.

D.

Install the latest operating system and patches

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Questions 177

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Options:

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Questions 178

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

Options:

A.

Cryptominer

B.

Phishing

C.

Ransomware

D.

Keylogger

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Questions 179

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Options:

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

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Questions 180

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

Options:

A.

afc

B.

ehkdsk

C.

git clone

D.

zobocopy

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Questions 181

Which of the following is the MOST important environmental concern inside a data center?

Options:

A.

Battery disposal

B.

Electrostatic discharge mats

C.

Toner disposal

D.

Humidity levels

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Questions 182

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Options:

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

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Questions 183

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

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Questions 184

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

Options:

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

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Questions 185

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

Options:

A.

Internet-based upgrade

B.

Repair installation

C.

Clean install

D.

USB repair

E.

In place upgrade

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Questions 186

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Options:

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Questions 187

The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

Options:

A.

The contents of the text comptia.txt will be replaced with a new blank document

B.

The contents of the text comptia. txt would be displayed.

C.

The contents of the text comptia.txt would be categorized in alphabetical order.

D.

The contents of the text comptia. txt would be copied to another comptia. txt file

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Questions 188

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Questions 189

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

Options:

A.

Application updates

B.

Anti-malware software

C.

OS reinstallation

D.

File restore

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Questions 190

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

Options:

A.

msinfo32

B.

perfmon

C.

regedit

D.

taskmgr

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Questions 191

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Options:

A.

VNC

B.

MFA

C.

MSRA

D.

RDP

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Questions 192

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

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Questions 193

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

Options:

A.

Manually configure an IP address, a subnet mask, and a default gateway.

B.

Connect to the vendor's network using a VPN.

C.

Change the network location to private.

D.

Configure MFA on the network.

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Questions 194

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

Options:

A.

Adjust the content filtering.

B.

Unmap port forwarding.

C.

Disable unused ports.

D.

Reduce the encryption strength

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Questions 195

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Questions 196

Which of the following only has a web browser interface?

Options:

A.

Linux

B.

Microsoft Windows

C.

iOS

D.

Chromium

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Questions 197

Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

Options:

A.

APFS

B.

ext4

C.

CDFS

D.

FAT32

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Questions 198

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Options:

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

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Questions 199

A technician is installing a program from an ISO file. Which of the following steps should the technician take?

Options:

A.

Mount the ISO and run the installation file.

B.

Copy the ISO and execute on the server.

C.

Copy the ISO file to a backup location and run the ISO file.

D.

Unzip the ISO and execute the setup.exe file.

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Questions 200

A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Options:

A.

MSDS

B.

EULA

C.

UAC

D.

AUP

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Questions 201

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Options:

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

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Questions 202

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Options:

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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Questions 203

Which of the following should be used to secure a device from known exploits?

Options:

A.

Encryption

B.

Remote wipe

C.

Operating system updates

D.

Cross-site scripting

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Questions 204

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Options:

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

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Questions 205

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

Options:

A.

Changing the office's Wi-Fi SSID and password

B.

Performing a remote wipe on the device

C.

Changing the user's password

D.

Enabling remote drive encryption

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Questions 206

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

Options:

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

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Questions 207

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

Options:

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

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Questions 208

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Options:

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate polices for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.

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Questions 209

Which of the following macOS features provides the user with a high-level view of all open windows?

Options:

A.

Mission Control

B.

Finder

C.

Multiple Desktops

D.

Spotlight

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Questions 210

A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was

deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Options:

A.

Offer to wipe and reset the device for the customer.

B.

Advise that the help desk will investigate and follow up at a later date.

C.

Put the customer on hold and escalate the call to a manager.

D.

Use open-ended questions to further diagnose the issue.

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Questions 211

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Options:

A.

System

B.

Network and Sharing Center

C.

User Accounts

D.

Security and Maintenance

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Questions 212

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Options:

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

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Questions 213

Which of the following defines the extent of a change?

Options:

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

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Questions 214

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

Options:

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

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Questions 215

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Questions 216

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Options:

A.

Spam filter installation

B.

Invalid registry settings

C.

Malware infection

D.

Operating system update

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Questions 217

Which of the following is used to explain issues that may occur during a change implementation?

Options:

A.

Scope change

B.

End-user acceptance

C.

Risk analysis

D.

Rollback plan

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Questions 218

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

Options:

A.

LCD

B.

Battery

C.

Accelerometer

D.

Digitizer

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Questions 219

The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?

Options:

A.

Verify the Wi-Fi connection status.

B.

Enable the NFC setting on the device.

C.

Bring the device within Bluetooth range.

D.

Turn on device tethering.

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Questions 220

A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Options:

A.

/etc/services

B.

/Applications

C.

/usr/bin

D.

C:\Program Files

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Questions 221

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

Options:

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

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Questions 222

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

Options:

A.

The system is missing updates.

B.

The system is utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates

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Questions 223

Which of the following script types is used with the Python language by default?

Options:

A.

.ps1

B.

.vbs

C.

.bat

D.

.py

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Questions 224

Which of the following change management documents includes how to uninstall a patch?

Options:

A.

Purpose of change

B.

Rollback plan

C.

Scope of change

D.

Risk analysis

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Questions 225

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

Options:

A.

The SNTP server is offline.

B.

A user changed the time zone on a local machine.

C.

The Group Policy setting has disrupted domain authentication on the system,

D.

The workstations and the authentication server have a system clock difference.

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Questions 226

A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

Options:

A.

The instructions from the software company are not being followed.

B.

Security controls will treat automated deployments as malware.

C.

The deployment script is performing unknown actions.

D.

Copying scripts off the internet is considered plagiarism.

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Questions 227

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

Options:

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

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Questions 228

Which of the following should be used to control security settings on an Android phone in a domain environment?

Options:

A.

MDM

B.

MFA

C.

ACL

D.

SMS

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Questions 229

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

Options:

A.

taskschd.msc

B.

perfmon.msc

C.

lusrmgr.msc

D.

Eventvwr.msc

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Questions 230

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

Options:

A.

Drilling

B.

Degaussing

C.

Low-level formatting

D.

Erasing/wiping

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Questions 231

Which of the following is the MOST basic version of Windows that includes BitLocker?

Options:

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Questions 232

A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially

infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

Options:

A.

Adjusting the spam gateway

B.

Updating firmware for the spam appliance

C.

Adjusting AV settings

D.

Providing user training

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Apr 1, 2025
Questions: 788
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