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Avaya Aura® Contact Center Administration Exam

Last Update Nov 21, 2024
Total Questions : 66

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3313 Total Questions : 63 Updated : Nov 21, 2024

Avaya Aura® Contact Center Administration Exam Questions and Answers

Questions 1

A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.

Which block is used to implement emergencies using locked variables and locked assignment commands?

Options:

A.

Queue Block

B.

Logic Block

C.

Treatment Block

D.

Anchor Block

Questions 2

A customer with Avaya Aura® Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

Options:

A.

The event handler can monitor for excessive Not Ready time.

B.

The event handler must be the first line on any script.

C.

The event handler monitors for music failure.

D.

The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

Questions 3

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).

What is used to configure this service?

Options:

A.

Task Flow Executor (TFE)

B.

Application Programming Interface (API)

C.

Data Exchange Server (DX Server)

D.

Database Integration Wizard (DIW)

Next Question