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Cisco 500-442 Dumps Questions Answers

500-442 exam

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Administering Cisco Contact Center Enterprise (CCEA)

Last Update Nov 23, 2024
Total Questions : 60 With Comprehensive Analysis

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Last Update Nov 23, 2024
Total Questions : 60 With Comprehensive Analysis

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

How are additional ICM Tools added?

Options:

A.

Script Editor is available in the PG and ICM Router server.

B.

PG Server node will add the additional tools provided in the Administration Tools folder.

C.

Admin Server node will add the additional tools provided in the Administration Tools folder.

D.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

Questions 2

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Options:

A.

Dialed Numbers

B.

Agents

C.

Routing Scripts

D.

Administrative Scripts

E.

Deleted Objects

Questions 3

How can the Extension Mobility feature be described?

Options:

A.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

C.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

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