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Cisco 500-443 Dumps Questions Answers

500-443 exam

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Last Update Dec 4, 2024
Total Questions : 60 With Comprehensive Analysis

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Last Update Dec 4, 2024
Total Questions : 60 With Comprehensive Analysis

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

Questions 1

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

Options:

A.

changes to an individual outbound dialer record

B.

create API usage for plugins

C.

changes to a Script record

D.

create multiple new Agents

E.

Agent Skill Groups change between shifts

Questions 2

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

Options:

A.

Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway

B.

Synchronization between servers and clients is needed.

C.

CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

D.

MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

E.

Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

Questions 3

What are two core components of PCCE? (Choose two.)

Options:

A.

CVP Call/VXML Server

B.

Agent PG A and B side

C.

Cisco ECE Services Server

D.

CVP Reporting Server

E.

Cisco ECE Web server

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