71801X Avaya Messaging Support Certified Exam Questions and Answers

Avaya IX™ Messaging 10.8 Single Server supports up to 4,500 users. This capacity is designed to meet the needs of various enterprise environments, providing a robust and scalable unified messaging solution that integrates seamlessly with existing telephony and email systems.

References: The verified answer is based on the information available in the Avaya Messaging Support documentation and resources.For the most accurate and detailed information, please refer to the official Avaya documentation and support resources1.

Avaya IX™ Messaging supports various deployment options to cater to different organizational needs and preferences. The supported deployment options include:

• Microsoft Azure cloud compute hosting (full or hybrid): This option allows for the deployment of Avaya IX™ Messaging on Microsoft Azure, providing flexibility in terms of scaling and managing resources.
• Avaya Converged Platform turnkey appliance with pre-installed VMware: Avaya offers a turnkey appliance that comes with pre-installed VMware, simplifying the deployment process and ensuring compatibility.
• A customer provided virtualized server: Customers have the option to deploy Avaya IX™ Messaging on their own virtualized servers, offering control over the infrastructure and customization.

These options provide the flexibility to choose a deployment that best fits the organization’s infrastructure and strategic goals.

References: The verified answer is based on the information available in the Avaya Messaging Support documentation and resources. For the most accurate and detailed information, please refer to the official Avaya documentation and support resources13.

The consolidated server in Avaya IX™ Messaging has the capability to change various field settings to manage and configure the system according to the organization’s needs. Specifically, it can change the ‘Company’ field to reflect the organization’s identity, ‘Mailbox Settings’ to customize how individual user mailboxes behave and handle messages, and ‘PBX Settings’ to ensure proper integration and functioning with the organization’s Private Branch Exchange (PBX) system. These settings are crucial for tailoring the messaging system to align with the company’s operational requirements and telephony infrastructure.References:

• Avaya Messaging Support documentation1
• Avaya IX Messaging Feature Guide2
• Experience Platform Solution Description3
• Avaya Cloud Developers4
• Using Workspaces Experience Platform: Messaging5

For a high availability solution catering to 2,500 Advanced users, a dedicated Content Sync Engine (CSE) Server is required. This is to ensure that the system can handle the load and provide the necessary redundancy and performance. A dedicated server offers the resources and capabilities needed to support the advanced features and user base without compromising on system reliability and efficiency.

References: The requirement for a dedicated CSE Server for a high number of advanced users is supported by Avaya’s documentation on messaging solutions and best practices for high availability environments12.

In a High Availability (HA) environment, the Secondary Consolidated server acts as a standby system that takes over when the Primary Consolidated server becomes unavailable. This ensures continuous operation and availability of services, minimizing downtime and maintaining business continuity.

References: The role of the Secondary Consolidated server in an HA environment is outlined in Avaya’s official documentation on High Availability configurations.

For Avaya IX™ Messaging, the Windows Firewall settings are crucial for ensuring the security and proper communication between the different components of the system. The true statements regarding Windows Firewall configuration are:

B.After installation, Windows Firewall can be turned on for the Consolidated Server, but must remain turned off for the primary and secondary Voice Servers. This is because the Consolidated Server may need to communicate with other network components that require Windows Firewall to be enabled, while the Voice Servers need to have unrestricted communication within the system, which could be impeded by the firewall.

C.Servers running Avaya Messaging must have Windows Firewall turned on during software installation only. This temporary enabling of the firewall during installation helps protect the system during the setup process when it might be vulnerable to external threats. After installation, the firewall settings can be adjusted according to the system’s operational requirements and security policies.

References: The information is based on standard practices for configuring Windows Firewall in enterprise environments to support applications like Avaya Messaging, ensuring both security and functionality1.

The Admin tool is used to configure the parameters for Avaya IX™ Messaging to integrate with PBX systems. This tool provides a user interface for administrators to manage and set up the system settings, including integration with Private Branch Exchange (PBX) systems. It allows for the configuration of various parameters and settings that are necessary for the proper functioning and integration of Avaya IX™ Messaging within an organization’s telephony infrastructure.References:

• Avaya Control Manager Overview and Specification
• Avaya IX Messaging Feature Guide
• Experience Platform Solution Description
• Avaya Cloud Developers
• Using Workspaces Experience Platform: Messaging
• Avaya Documentation Main Page

Avaya Messaging version 10.7 is the version from which you can send SNMP alarms to an SAL gateway. This functionality allows for the monitoring and management of system events and alarms through the Simple Network Management Protocol (SNMP), providing administrators with the ability to oversee and respond to system conditions effectively.

References: The capability of Avaya Messaging version 10.7 to send SNMP alarms to an SAL gateway is documented in Avaya’s support resources1.

In a distributed Voice Server Node (VSN) configuration, an entire Avaya Messaging solution can support up to 80,000 advanced users. This configuration allows for a scalable and robust messaging system capable of handling a large number of users without compromising performance or reliability.

References: The capacity of the Avaya Messaging solution in a distributed VSN configuration is documented in Avaya’s technical resources and support materials1.

In Avaya IX™ Messaging, if there is a failure to authenticate a license, the system provides a grace period before it reverts to a restricted mode. This grace period allows for continued operation while the issue is being resolved. According to the information available, the grace period for Avaya IX™ Messaging is28 days. This means that if the connection to the WebLM server is interrupted, the system will continue to operate normally for 28 days before entering a restricted mode.

References: The answer is supported by the information found in the Avaya support documentation and other relevant resources12.

In Avaya IX™ Messaging High Availability configurations, the license management is designed to ensure system functionality across all servers. The primary voice server holds the main license and acts as the primary holder, ensuring that the entire system is recognized as a legitimate and functional unit. Mobilink, a synchronization tool, is responsible for copying the license file to all voice servers, which includes the secondary and consolidated servers. This process is crucial for maintaining a consistent and secure licensing state across the high availability setup. The license files on these servers are permanent and do not expire, providing stability and reliability in the system’s operation.

Avaya Messaging system stores its log files in a structured directory to facilitate easy access and management. The logs are typically stored in the ‘OL’ directory, which stands for ‘Officelinx’, the previous name for Avaya IX™ Messaging. This directory is located on the messaging install drive under the ‘UC’ folder, which is the standard storage path for such files.

References: The storage location for log files in Avaya Messaging is detailed in the product’s support documentation and related technical resources1.

When the Primary server in an Avaya IX Messaging environment becomes unavailable, it ceases to update the timestamps on the license files that are copied to the Secondary and Consolidated servers. To prevent the expiration of these copied license files, the Primary server must be recovered within30 days. This recovery period is essential to ensure that the system continues to operate without interruption in licensing, which could affect the functionality of the messaging system.References:

• Avaya Knowledge Base1

Avaya IX™ Messaging release has validated McAfee VirusScan as the anti-virus software for use with its system. This validation ensures that McAfee VirusScan is compatible with Avaya’s messaging products and can provide the necessary security measures to protect against viruses and other malicious software that could compromise the messaging system’s integrity and performance.

References: The validation of McAfee VirusScan by Avaya IX™ Messaging release is mentioned in Avaya’s support documentation and resources, which provide detailed information on the requirements and recommendations for setting up and maintaining a secure messaging environment

TheRemote_idin the context of Avaya IX™ Messaging’s MobiLink Profiler refers to the unique identifier assigned to each voice server node that is involved in data synchronization with the Consolidated server. This ID ensures that data is accurately tracked and synchronized across the different nodes in the system, maintaining the integrity and consistency of the messaging environment.

References: The meaning ofRemote_idis derived from the standard operation of data synchronization services in unified messaging systems, where each node must have a unique identifier for proper data exchange1.

In Avaya Messaging, starting fromRelease 11, the need forCarbonite softwareto perform replication between the primary and secondary Consolidated Servers has been eliminated. This change simplifies the configuration and maintenance of the secondary/backup Consolidated Server, making it easier to set up and manage high availability solutions.

References: This information is based on Avaya’s documentation and updates related to Avaya Messaging.

In a High Availability (HA) architecture for Avaya IX™ Messaging, the Consolidated Server plays a critical role in ensuring continuous service during VSN (Voice Service Node) failures. The Consolidated Server is designed to provide redundancy and failover capabilities, which means that if one or more VSNs fail, the Consolidated Server can take over their functions, ensuring that voice messaging and message retrieval services remain available to all registered users without interruption.

References: The information is based on Avaya’s official support documentation and resources that detail the High Availability features and architecture of the Avaya IX™ Messaging solution123.

https://downloads.avaya.com/css/P8/documents/101047702

https://downloads.avaya.com/css/P8/documents/101052209

When performing a backup of the Avaya Messaging solution, it is essential to choose the following three folders:

• UC\DBCom: This folder contains important configuration and communication data related to the messaging system.
• UC\DB: The database folder holds critical information about users, messages, and system settings. Backing up this folder ensures that no data is lost during system recovery or migration.
• UC\Prompts: The prompts folder contains voice prompts and greetings used by the messaging system. Backing up this folder ensures that the system can continue to play the correct prompts to users.

These folders collectively safeguard the functionality and integrity of the Avaya Messaging solution during backup and restore operations.

References: The information is based on Avaya’s official documentation and guidelines for backing up Avaya IX™ Messaging[1].