77201X Avaya IP Office Platform Implement Certified Exam Questions and Answers

The default port for SMTP in Voicemail Pro is 25 (Option A), used for sending voicemail-to-email notifications. Option B (110) is POP3, Option C (143) is IMAP, and Option D (587) is an alternative SMTP port—not the default.References: Avaya IP Office Voicemail Pro Administration Guide.

The "Voicemail Pro" license (Option C) enables the Contact Recorder feature within Voicemail Pro for call recording. Options A and B are user licenses, and Option D is a legacy edition not specific to recording.References: Avaya IP Office Voicemail Pro Administration Guide.

During the installation of Avaya IP Office Server Edition, the root password is set for the underlying Linux operating system on which the Server Edition runs. This root password is critical for system-level access. Option C, "System," is correct because this root password also serves as the initial "System" password used for administrative access to the server’s core functions, such as via the Web Control interface or SSH for advanced troubleshooting. Option A (Administrator) typically refers to a higher-level application user (e.g., in Web Manager), which may have a different password. Option B (Manager) relates to the IP Office Manager application, which uses its own credentials, not the root password. Option D (Security) is a separate password used for configuration security settings within IP Office, not tied to the root password.References: Avaya IP Office Server Edition Installation and Maintenance Guide.

The IP Office System Monitor is a diagnostic tool that provides real-time debugging and tracing (Option B), displaying logs for troubleshooting issues like call failures or protocol errors. Option A is handled by IP Office Manager, Option C by Voicemail Pro, and Option D by Manager or Web Manager—not System Monitor.References: Avaya IP Office System Monitor Guide.

Call Hold (Option A) allows a user to pause a call and retrieve it from the same phone using a button or code. Option B (Call Park) holds calls for retrieval from any phone, Option C transfers calls, and Option D answers ringing calls—not holding.References: Avaya IP Office Feature Code Guide.

To operate SoftConsole, a specific license is required per user. Option B, "SoftConsole User," is the correct license, explicitly designed to enable the SoftConsole application for a single user, providing access to its call-handling features. Option A (Office Worker) supports one-X Portal and softphones but not SoftConsole. Option C (Receptionist) is not a license type; it’s a role that might use SoftConsole with the appropriate license. Option D (Avaya IP Endpoint) is for IP phones, not software applications like SoftConsole.References: Avaya IP Office Licensing Guide.

IP Office supports secure SIP trunking using TLS (Transport Layer Security) for signaling encryption (Option A) and SRTP (Secure Real-Time Transport Protocol) for media encryption (Option C), making Option D ("Both A and C") correct. Option B (RTP) is unsecured media transport, not specific to security.References: Avaya IP Office SIP Trunk Configuration Guide.

The TCM8 card (Option B) supports up to 8 digital stations (e.g., Avaya 1400/9500 series phones) on the IP500 V2. Option A (Phone 8) is for analog phones, Option C (ATM4) is for analog trunks, and Option D (PRI 30) is for PRI trunks.References: Avaya IP Office IP500 V2 Installation Manual.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.

A single BRI trunk (Basic Rate Interface) supports 2 simultaneous calls (Option A), as it provides 2 B-channels per line. Options B, C, and D reflect higher capacities (e.g., multiple BRIs or PRI).References: Avaya IP Office Trunk Configuration Guide.

Call Park (Option B) allows a user to park a call in a "slot" and retrieve it from another phone using a park code or button. Option A answers ringing calls, Option C transfers calls, and Option D holds calls—not retrieving parked ones.References: Avaya IP Office Feature Code Guide.

The one-X Portal (Option B) allows users to initiate calls from their PC via click-to-dial functionality, integrating with their extension. Option A (SoftConsole) is for receptionists, Option C (Voicemail Pro) is for voicemail, and Option D (Web Manager) is for administration—not call initiation.References: Avaya IP Office one-X Portal User Guide.

IP Office provides multiple ways to restrict outgoing calls: Call Barring (Option A) blocks specific numbers, Short Codes (Option B) can be configured to limit dialing patterns, and User Rights (Option C) define permissions per user, making Option D ("All of the above") correct.References: Avaya IP Office Security Configuration Guide, Short Code Configuration Guide.

SoftConsole is a PC-based application for IP Office, typically used by receptionists or operators to manage calls. Option A, "SoftConsole works in conjunction with physical telephone," is correctbecause it complements a physical IP Office phone, providing a graphical interface to handle call transfers, hold, and directory lookups while relying on the phone for audio. Option B is incorrect as SoftConsole is Windows-based, not Linux. Option C (VoIP) is misleading; SoftConsole manages calls but does not provide VoIP audio itself. Option D is wrong as SoftConsole supports a single user per instance, but multiple instances can run if licensed, not limited to two.References: Avaya IP Office SoftConsole User Guide.

In Avaya IP Office Server Edition, multiple servers (Primary, Secondary, and Expansion systems) communicate with each other to form a unified system. The protocol used for this inter-server communication is the Small Community Network (SCN) protocol, making Option C correct. SCN is a proprietary Avaya protocol that enables features like distributed hunt groups, call routing, and resilience across servers. Option A (H.323) and Option B (SIP) are VoIP protocols used for call signaling with endpoints or trunks, not inter-server communication in Server Edition. Option D (SNMP) is a network management protocol, not used for server-to-server coordination.References: Avaya IP Office Server Edition Reference Configuration Guide, SCN Configuration Guide.

The Avaya IP Office Server Edition is designed for scalability, supporting a large number of users across multiple servers. The maximum capacity is 2500 users (Option D), achieved in a fully expanded deployment with a Primary Server, Secondary Server, and multiple Expansion Systems (up to 148 additional systems). This capacity includes all types of users (e.g., Basic, Power, Teleworker) and requires sufficient licensing and hardware resources (e.g., virtualized or dedicated servers). Options A (500), B (1000), and C (2000) represent lower tiers or partial configurations but do not reflect the full potential of Server Edition.References: Avaya IP Office Server Edition Capacity Guidelines.

The Secondary Server in IP Office Server Edition is designed to act as a failover for the Primary Server (Option B), ensuring resilience. If the Primary Server fails, the Secondary takes over call processing and management, maintaining service continuity. Option A is incorrect as capacity is expanded via Expansion Systems, not the Secondary Server. Option C is false because voicemail is typically handled by Voicemail Pro, which can run on either server or a separate system. Option D is incorrect as SIP trunking is managed by the Primary Server or Expansion Systems, not specifically the Secondary Server.References: Avaya IP Office Server Edition Resilience Configuration Guide.

Embedded Voicemail on the IP500 V2 is a lightweight voicemail solution stored on an SD card. It supports a maximum of 6 simultaneous voicemail channels (Option B), allowing up to 6 users to access voicemail or leave messages at once. This capacity is fixed and cannot be expanded, unlikeVoicemail Pro, which supports more channels with additional licensing. Options A, C, and D do not match the documented limit.References: Avaya IP Office Embedded Voicemail User Guide.

Call Intrusion (Option A) allows a user to join an active call (e.g., for supervision) using a feature code, subject to permissions. Option B answers ringing calls, Option C records calls, and Option D redirects calls—none involve barging in.References: Avaya IP Office Feature Code Guide.

Voicemail Pro supports an unlimited number of auto-attendant menus (Option D), limited only by system resources and configuration complexity. Options A, B, and C impose artificial limits not specified in the documentation.References: Avaya IP Office Voicemail Pro Administration Guide.

The one-X Portal (Option B) provides a web-based interface where users can see the presence status (e.g., available, busy) of other IP Office users, enhancing collaboration. Option A (SoftConsole) is for call handling, Option C (Voicemail Pro) is for voicemail, and Option D (System Status) is for system monitoring—not user presence.References: Avaya IP Office one-X Portal User Guide.

The IP500 V2 control unit is versatile, supporting multiple trunk types depending on installed cards. Option D, "All of the above," is correct because it supports:

SIP Trunks(via IP networking and licensing),

Analog Trunks(via analog trunk cards like ATM4),

PRI Trunks(via PRI daughter cards like PRI 30 E1).This flexibility makes the IP500 V2 suitable for various telephony environments, from traditional PSTN to modern VoIP. Options A, B, and C are individually true but incomplete without acknowledging all supported types.References: Avaya IP Office IP500 V2 Installation Manual, Trunk Configuration Guide.

When an IP500 V2 control unit is factory reset or initially powered on, it assigns itself a default IP address for management access. Option C, "192.168.42.1," is the correct default IP address for the IP500 V2’s LAN1 interface. This address allows administrators to connect via IP Office Manager or a web browser for initial configuration. Options A, B, and D are common defaults for other devices (e.g., routers) but not the IP500 V2.References: Avaya IP Office IP500 V2 Installation Manual.

Hunt Groups (Option A) distribute incoming calls to a defined group of users based on rules (e.g., sequential, rotary). Option B (Call Pickup) answers others’ calls, Option C (Short Codes) is for dialing, and Option D (Voicemail Pro) is for voicemail, not call distribution.References: Avaya IP Office Hunt Group Configuration Guide.

Call Pickup (Option A) enables a user to answer a call ringing on another extension using a feature code (e.g., *30). Option B redirects calls, Option C distributes calls, and Option D links to external numbers—none perform pickup.References: Avaya IP Office Feature Code Guide.

The IP Office Server Edition Primary Server can operate standalone without additional servers (Option A), providing core telephony functions for smaller deployments. While it supports resilience and scalability with a Secondary Server and Expansion Systems, these are optional. Option B is incorrect as a Secondary Server is not mandatory. Option C is false because the Primary Server supports multiple trunk types (SIP, PRI, analog), not just SIP. Option D is incorrect as it can host Voicemail Pro, though it may also be hosted on a separate Application Server in larger setups.References: Avaya IP Office Server Edition Reference Configuration Guide.

The Small Community Network (SCN) allows multiple IP500 V2 control units to be networked for distributed telephony. The maximum number supported is 32 (Option D), enabling up to 1000 users across the network with proper licensing and configuration. Options A, B, and C represent lower limits not reflective of SCN’s full capacity.References: Avaya IP Office SCN Configuration Guide.