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78201X Avaya IP Office Platform Support Certified Exam Questions and Answers

Questions 4

Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?

Options:

A.

System Status Application

B.

System Monitor

C.

Manager Application

D.

Voicemail Pro Client

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Questions 5

Within the Configuration Wizard, which specific field must be populated first, before any other fields become visible?

Options:

A.

Network Configuration

B.

System Configuration

C.

Ignition Configuration

D.

User Configuration

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Questions 6

Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?

Options:

A.

Management Wizard

B.

Configuration Wizard

C.

Management Tool

D.

Configuration Tools

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Questions 7

A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.

What is the minimum hardware requirement to achieve this?

Options:

A.

IP Office Server Edition with additional hardware resources

B.

IP Office Server Edition with added software licenses

C.

IP Office Cloud Edition with added hardware resources

D.

IP Office Cloud Edition with added software licenses

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Questions 8

You have changed the default port numbers for UDP, TCP and TLS in the Avaya IP Office™ to support a SIP Remote Worker.

On which two additional items do you need to change the port numbers as well? (Choose two.)

Options:

A.

Manager PC

B.

Network topology

C.

Internet Router/Firewall

D.

Client device

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Questions 9

During the installation of a Server Edition, the New Hardware screen detects the presence of a second hard drive. For which application is this additional hard drive typically used?

Options:

A.

One-X® Portal

B.

Call Detail Records

C.

Avaya Contact Recorder

D.

Voicemail Pro

E.

Web Services

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Questions 10

Refer to the Exhibit.

A customer is setting up an Alarm notification via email.

To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is checked, which resource is used?

Options:

A.

the IP_Office_Alarms file in the Manager application installation directory

B.

the IP_Office_Alarms file in the Admin CD in the folder \snmp_mibs\IPOffice\

C.

the Help button in Manager

D.

the IP_Office_Alarms file in the Admin Lite in the folder \snmp_mibs\IPOffice\

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Questions 11

Where is the TCP Streaming Tool located?

Options:

A.

In the System Status Application (SSA)

B.

In the Monitor Application

C.

In the Manager Application

D.

In the Web Manager Application

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Questions 12

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

Options:

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

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Questions 13

After the first start-up of an IP Office™ system, some default security Rights Groups are available.

Which Rights Group allows access to the diagnostic application that provides real time status, historic utilization, alarm information, and more?

Options:

A.

TCPA Group

B.

Manager Group

C.

Operator Group

D.

System Status Group

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Questions 14

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

Options:

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

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Questions 15

By which method are alarm notifications sent to an Avaya IP Office™ support engineer?

Options:

A.

SMTP

B.

SSA

C.

TFTP

D.

System Monitor

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Questions 16

For trunks with a combo card, which two types of interfaces could be present for connecting to Analog or Digital trunk lines? (Choose two.)

Options:

A.

BRI

B.

E&M

C.

SIP

D.

Analog

E.

PRI

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Questions 17

Which requirement is needed to allow a user to use the Softconsole application?

Options:

A.

Enable Receptionist on the users profile options.

B.

Enable the Softconsole in the users profile options.

C.

Verify that enough Power User licenses are available.

D.

Enable the Softconsole for the hunt group that the user is a member of.

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Questions 18

A customer wants to restrict certain users from dialing out after 5 PM, limiting them to only dialing emergency numbers and internal extensions. Which two programming options can you use to achieve this?

Options:

A.

Source Number

B.

Time Profiles

C.

System Short Codes

D.

Account Codes

E.

User Permissions

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Questions 19

What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

Options:

A.

the ADI licenses that are installed locally on the Avaya IP Office™ system

B.

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

C.

the PLDS license file that is installed locally on the Avaya IP Office™ system

D.

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

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Questions 20

Select the two valid methods for sending voicemails to email using Voicemail Pro:

Options:

A.

TAPI and SMTP

B.

SNMP and MAPI

C.

Outlook and SNMP

D.

TAPI and Outlook

E.

SMTP and MAPI

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Questions 21

Which type of license is now supported by Avaya IP Office Release 10 software?

Options:

A.

PLDS

B.

ADI

C.

Linux

D.

Windows

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Questions 22

In which application can Debug level be set to Verbose to generate log files for troubleshooting?

Options:

A.

Voicemail Pro

B.

one-X Portal for IP Office

C.

Media Manager

D.

Avaya Equinox Client

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Questions 23

The Avaya IP Office™ 500V2 can have a maximum of two Combination Cards installed at the same time.

What are the two versions of Avaya IP Office™ Combination Cards that are available? (Choose two.)

Options:

A.

PRI Trunk Version: 6 DS, 2 POTS, 4 PRI, and 10 VCM

B.

Analog Trunk Version: 6 DS, 2 POTS, 4 Analog trunks, and 10 VCM

C.

SIP Trunk Version: 6 DS, 2 POTS, 4 SIP trunks, and 10 VCM

D.

E&M Trunk Version: 6 DS, 2 POTS, 4 E&M, and 10 VCM

E.

BRI Trunk Version: 6 DS, 2 POTS, 4 BRI, and 10 VCM

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Questions 24

You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.

Which tool could be used to verify if both services are running?

Options:

A.

one-X® Portal interface: https:// :9443

B.

Web Control: https:// :7071

C.

Manager Application

D.

Monitor Application

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Questions 25

Fax machines with modems may encounter difficulties with VoIP. Which of the following protocols can be employed to mitigate this issue?

Options:

A.

Transport Layer Security (TLS)

B.

Extensible Authentication Protocol (EAP)

C.

T.38 Fax Relay

D.

Internet Protocol Security (IPsec)

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Questions 26

A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

Options:

A.

SNTP

B.

Local

C.

Voicemail Pro/Manager

D.

Network Time Protocol

E.

Simple Network Time Protocol

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Questions 27

Which application will enable users to access their own recordings from within Media Manager?

Options:

A.

Web Client

B.

Voice Recording Client

C.

Workplace Client

D.

User Portal

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Questions 28

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

Options:

A.

Manager

B.

Web Manager Admin

C.

Web Manager

D.

WebLM

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Questions 29

Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?

Options:

A.

Web Manager Application

B.

System Status Application

C.

Monitor Application

D.

Manager Application

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Questions 30

Which statement about the Linux OS for IP Office is true?

Options:

A.

IP Office system configurations can be completed using either the Linux command line or a GUI interface.

B.

The Linux OS is an optional component that can be installed after IP Office Server Edition installation.

C.

The IP Office for Linux software is only available as a custom order from Avaya and cannot be downloaded.

D.

The base operating system installed is CentOS.

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Questions 31

If the in-use trunk is out of service, a customer needs to ensure that outgoing calls can use a secondary route.

How would this be achieved?

Options:

A.

by setting an Out of Service trunk on the primary trunk

B.

by enabling the In Service option and add the primary ARS in the In Service Route on the secondary ARS

C.

by setting the Time Profile with a business hours profile, and adding a secondary ARS in the Out of Hours Route on the primary ARS

D.

by enabling the In Service option and add a secondary ARS in the Out of Service Route on the primary ARS

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Questions 32

Which configuration area must be configured for the Hot Desking user?

Options:

A.

Services

B.

Extension

C.

User Rights

D.

Telephony-Supervisor Settings

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Questions 33

If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

Options:

A.

Use the System Status Application (SSA) to see the user to which the call is ringing.

B.

Use Customer Call Status (CCS) to see the user to which the call is ringing.

C.

Capture a System Monitor trace and escalate to Avaya for analysis.

D.

Wait until the system is idle and place test calls to listen to the ringing phone.

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Questions 34

A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.

Which Voicemail Pro feature can the technician suggest?

Options:

A.

Voicemail Collect

B.

Campaign

C.

Looped Announcement

D.

Avaya Contact Recorder

E.

Auto Attendant

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Questions 35

A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?

Options:

A.

Notify the customer that this is not a recommended practice.

B.

Use a .csv format to import the Outlook contacts.

C.

Add each Outlook contact individually to the personal directory.

D.

Copy and paste all contacts from Outlook into the personal directory.

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Questions 36

Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)

Options:

A.

Installation of IIS on all Voicemail Pro servers

B.

Support for Port 80

C.

Local Host file

D.

Preferred Edition Licenses on all IP Office systems

E.

SMTP communication unblocked between Voicemail servers

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Questions 37

The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor’s own account.

To allow reviewing of the support hunt group recordings, what needs to be done?

Options:

A.

Using the Manager application, edit the User by enabling “Replay All Recordings” and adding the support group to the “Replay Recordings For” list on the User Portal tab.

B.

Using the Manager application, edit the User by enabling “Replay All Recordings” and add the support group to the “Replay Recordings For” list on the Voice Recording tab.

C.

Using the Manager application, edit the Support group by adding the user to the “Replay Recordings” list on the Members tab.

D.

Using the Manager application, edit the support group by enabling “Replay All Recordings” and adding the user to the “Replay Recordings For” list on the Voice Recording tab.

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Questions 38

Refer to the Exhibit.

Before simulating an error condition in relation to voicemail logs, a Business Partner has set the Voicemail Settings to a debug level of Verbose.

When setting the level to Verbose, what is the equivalent level number shown in the audit logs?

Options:

A.

9

B.

7

C.

5

D.

3

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Questions 39

After a failure of the original Primary Avaya IP Office™ server, a restore needs to be applied to a replacement Avaya IP Office™ server.

To generate a successful restore of the backup made of the original server, which two criteria should the replacement server have? (Choose two.)

Options:

A.

a temporary IP address that does not match the IP of the original server

B.

the same IP address as the original server

C.

the same software version installed on it as the original server

D.

the same system name as the original server

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Questions 40

If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?

Options:

A.

Debug Manager on DTE port

B.

Debug View with default filters

C.

System Monitor with ISDN L3 filter options enabled

D.

SSA Snapshot

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Questions 41

Providers are components of one-X® Portal, each of which performs a specific role. What is the purpose of the Telephony CSTA (Computer-Supported Telecommunications Applications) provider in one-X® Portal?

Options:

A.

It provides directory information from the IP Office systems to one-X® Portal.

B.

It handles the browser connections between users and the one-X® Portal server.

C.

It handles telephony communications to and from the IP Office systems assigned to it.

D.

It provides access to the voicemail server for features such as message playback via the browser.

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Questions 42

What is the recommended method for adding new users to an IP Office Server Edition in Select mode, ensuring efficient management?

Options:

A.

Manually with copy and paste

B.

Using the Outlook Plugin

C.

With UMS and LDAP

D.

With the IP Office Manager Application and custom scripts

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Questions 43

When creating a Short Code for connecting to a start point in Voicemail Pro modules, which Short Code feature should be utilized?

Options:

A.

Voicemail On

B.

Voicemail Off

C.

Voicemail Collect

D.

Voicemail Call

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Questions 44

Which of the following licenses provides a device with the ability to use screenpops, control several telephone devices, make third-party calls, and monitor hunt group queues?

Options:

A.

One-X® Portal License

B.

Third-Party Endpoint License

C.

TAPILink Pro License

D.

SIPTrunking License

E.

Server Edition License

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Questions 45

In the Distributed Voicemail Pro and the Central Voicemail Pro, what protocol do they use to communicate with each other?

Options:

A.

Session Initiation Protocol (SIP)

B.

Primary Rate Interface (PRI)

C.

Routing Information Protocol version 2 (RIPv2)

D.

Small Community Network (SCN)

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Questions 46

In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?

Options:

A.

The IP Office Platform is running the Server Edition.

B.

Voicemail Pro/Lite is selected in the IP Office.

C.

The IP Office Platform has Essential Edition enabled.

D.

Voicemail Pro is running on a Linux-based system.

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Questions 47

A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?

Options:

A.

Improper configuration of the system Locale.

B.

High level is set on Incoming Call Route.

C.

Ring delay is not configured on system telephony settings.

D.

IP Office is not receiving the ICLID from PSTN.

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Questions 48

When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?

Options:

A.

PC based Avaya IP Office™ servers

B.

Avaya IP Office™ 500V2 control unit

C.

UCM

D.

Virtualized Avaya IP Office™ servers

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Questions 49

When reviewing the Alarms section of the System Status application, you notice alarms with different colors.

What does the red color indicate?

Options:

A.

The alarm has a warning severity level.

B.

The alarm has a critical severity level.

C.

The alarm is active.

D.

The alarm is no longer active.

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Questions 50

In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning. Which of the following is the reason for the user's inability to use these features?

Options:

A.

The user's profile has not been correctly configured.

B.

The new codecs are not supported by the system.

C.

The user is not set up as an agent in the system.

D.

The IP Office is configured with the Essential Edition only.

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Questions 51

Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?

Options:

A.

System Status Application

B.

Historical Reporting Application

C.

Advanced Summary Reporter

D.

Call Detail Reporter

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Questions 52

Which two factors contribute to the size of a ContactStore server?

Options:

A.

The number of voicemail channels and the number of incoming lines

B.

The number of hunt groups and the number of concurrent users for search and replay function

C.

The number of recordings and the number of incoming lines

D.

The number of voicemail channels and the number of hunt groups

E.

The number of recordings and the number of concurrent users for search and replay function

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Questions 53

A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?

Options:

A.

The 11th participant does not have the latest Scopia video conferencing software installed on their device.

B.

The Scopia video conferencing system is limited up to 10 participants.

C.

The Collaboration Server license does not allow more than 10 participants in a video conference.

D.

The customer's network bandwidth is not sufficient to support more than 10 video conference participants.

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Questions 54

Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?

Options:

A.

System Status Application

B.

Manager Application

C.

Monitor Application

D.

one-X® Portal

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Questions 55

A customer has 25 users who are using one-X Portal, and they have the UCMv2 installed on their IP Office 500 V2 system. What is the maximum number of voicemail ports supported on the Voicemail Pro in this scenario?

Options:

A.

30

B.

20

C.

25

D.

40

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Questions 56

Which application can be used to display the configuration size of the Avaya IP Office system?

Options:

A.

Web LM Application

B.

Web Manager Application

C.

System Status Application

D.

Manager Application

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Questions 57

A customer wants to use one of their local servers to supply the time and date for the Avaya IP Office™ 500V2.

In the System menu/Time Config Source, which setting would you select to achieve this?

Options:

A.

Voicemail Pro/Manager

B.

None

C.

Local

D.

SNTP

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Exam Code: 78201X
Exam Name: Avaya IP Office Platform Support Certified Exam
Last Update: Feb 22, 2025
Questions: 190
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