SAP C_C4H47I_34 Dumps Questions Answers

The valid Master Data entities for a B2B scenario in SAP Sales Cloud Version 2 are Account and Individual Customer. An Account represents a company or organization that your company has a business relationship with. An Individual Customer represents a single person who is a customer of your company. These entities are crucial for managing customer relationships and sales processes in a B2B scenario. 

A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:

• Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
• Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
• Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.

You cannot add the following entities as participants to a Call List:

• Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
• Accounts: These are organizations or individuals that have a business relationship with your company. You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List

Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.

• Product Type: This setting determines the category of the product, such as material, service, or warranty. The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
• Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
• Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.

The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.

• Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
• Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.

References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version 2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal