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SAP C_C4H51_2405 Dumps Questions Answers

C_C4H51_2405 exam

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud

Last Update Nov 21, 2024
Total Questions : 80

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C_C4H51_2405 PDF

Last Update Nov 21, 2024
Total Questions : 80

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Total Questions : 80

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Questions 1

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

A.

The determination rules have been configured, but not activated.

B.

SLAS are not configured in fine-tuning.

C.

A workflow rule was not scheduled to trigger the determination.

D.

SLAs are not activated in project scoping.

Questions 2

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

Options:

A.

IDoc

B.

OData

C.

RFC

D.

SOAP

Questions 3

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3correct answers to this question.

Options:

A.

Set scoping ques-tions and outgoing email details in fine-tuning.

B.

Create an email template for responses.

C.

Create an account with the email address of the customer.

D.

Configure the email address in the communication channel.

E.

Set up service categories and service catalogs.