SAP C_C4HCX_2405 Dumps Questions Answers

Improving Reaction Times in SAP Service Cloud:Service agents can take proactive steps to address cases efficiently and meet SLAs.

Key Actions:

Reassigning Cases (A):Transfers cases to teams better suited to resolve them quickly.

Escalating Cases (C):Marks the case as high-priority, triggering faster resolution workflows.

Why Other Options Are Incorrect:

Modifying Resolution Due On (B):This is an SLA-driven field and cannot be arbitrarily changed.

Changing Service Level Rules (D):Requires administrative permissions, not a typical agent activity.

References:

SAP Help Documentation: Service Cloud Case Management.

Step 1: Principles of SAP Master Data IntegrationSAP Master Data Integration ensures consistent and reliable master data across systems and applications, supporting clean data-driven decision-making.

Central Integration Point:

Provides a unified platform for managing master data, simplifying integration between systems.

High Data Quality:

Ensures data consistency and accuracy across all connected applications to improve decision-making and reduce redundancies.

Step 2: Correct Guiding Principles

SAP Help Portal:Master Data Integration Documentation.

SAP Learning Hub: Training on SAP Master Data Integration.

References

Step 1: Design to Operate (D2O) OverviewThe D2O process focuses on product lifecycle management, from design to production and delivery.

Reduce Compliance Costs and Recalls:

Enhanced quality and compliance monitoring throughout the lifecycle.

Accelerate Time to Market:

Efficient design, planning, and production processes shorten the product delivery cycle.

Increase Revenue from New Products:

Innovation and efficient go-to-market strategies result in higher revenues.

Step 2: Business Values Leveraged

SAP Help Portal:D2O Documentation.

SAP Learning Hub: End-to-end process management for Design to Operate.

References