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Salesforce - Implementing Field Service Lightning

Last Update Jan 18, 2025
Total Questions : 105

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Field-Service-Consultant Total Questions : 163 Updated : Jan 18, 2025

Salesforce - Implementing Field Service Lightning Questions and Answers

Questions 1

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Options:

A.

Create a Quick Action that will create a new Service Appointment record.

B.

Create a Visualforce page that will create a new Work Order record.

C.

Create a Quick Action that will create a new Work Order record.

D.

Create a Visualforce page that will create a new Service Appointment record.

Questions 2

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

Options:

A.

Use Work Orders and define a hierarchy.

B.

Use Orders and Order Products.

C.

Use Products and Product Families.

D.

Use Assets and define a hierarchy.

Questions 3

Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

Options:

A.

Create a New Task linked to the Contact and assign to a Sales Rep.

B.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

C.

Create a custom Visualforce page to create a new Opportunity.

D.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

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