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HDI HD0-400 Dumps Questions Answers

HD0-400 exam

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HDI Qualified Customer Support Specialist

Last Update Nov 22, 2024
Total Questions : 120

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Last Update Nov 22, 2024
Total Questions : 120

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Last Update Nov 22, 2024
Total Questions : 120

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HD0-100 Total Questions : 116 Updated : Nov 22, 2024

HDI Qualified Customer Support Specialist Questions and Answers

Questions 1

What is a best practice to follow when writing an e-mail?

Options:

A.

Write long explanations of processes.

B.

Use abbreviations to speed up the writing process.

C.

Review the e-mail before you send it.

D.

Include emoticons to be friendly.

Questions 2

What is a best practice for helping a customer who feels inconvenienced?

Options:

A.

Escalate the call to your supervisor.

B.

Apologise for any poor service the customer received.

C.

Allocate the blame appropriately.

D.

Pass the call to a technical specialist.

Questions 3

Your help desk/support centre wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?

Options:

A.

A web master magazine.

B.

The marketing department.

C.

Senior management meetings.

D.

Knowledge Centred Support.

Next Question