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ITIL ITIL-4-Foundation Dumps Questions Answers

ITIL-4-Foundation exam

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ITIL 4 Foundation Exam

Last Update Jan 18, 2025
Total Questions : 542 With Comprehensive Analysis

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ITIL-4-Foundation pdf

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Last Update Jan 18, 2025
Total Questions : 542 With Comprehensive Analysis

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ITIL 4 Foundation Exam Questions and Answers

Questions 1

How should an organization prioritize incidents?

Options:

A.

Ask the user for their preferred resolution timeframe.

B.

Assess the availability of the appropriate support team.

C.

Use an agreed classification which is based on the business impact of the incident.

D.

Create an order of incidents based on the dates and times when they were logged.

Questions 2

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

Options:

A.

A normal change

B.

An emergency change

C.

A standard change

D.

A change model

Questions 3

Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

Options:

A.

The ability to discover and respond to failure earlier

B.

Standardization of practices and services

C.

Understanding the customer’s perception of value

D.

Understanding the current state and identifying what can be reused

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