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Microsoft MB-230 Dumps Questions Answers

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Microsoft Dynamics 365 for Customer Service

Last Update Mar 30, 2025
Total Questions : 328 With Comprehensive Analysis

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Last Update Mar 30, 2025
Total Questions : 328 With Comprehensive Analysis

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

A.

Enable a Microsoft Copilot Studio chatbot to end conversations.

B.

Add the chatbot to an existing human agent queue.

C.

Enable Al suggestions with the chatbot.

D.

Create a chatbot queue and a human agent queue.

E.

Configure context variables for the chatbot.

Questions 2

You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Options:

Questions 3

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

Options:

A.

Assign each queue a workstream.

B.

Add a chatbot to the workstream.

C.

Embed a chat widget in the portal.

D.

Assign chatbots to appropriate queues.

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