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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Last Update Jan 29, 2025
Total Questions : 159 With Comprehensive Analysis

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Last Update Jan 29, 2025
Total Questions : 159 With Comprehensive Analysis

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Questions 1

You are using Dynamics 365 Field Service inspections.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Options:

Questions 2

A company plans to implement a solution to send a survey after a case is closed.

The survey tool must send the survey with the case number, contact name, and results linked to the case record.

You need to create the survey.

Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Questions 3

A company implements Dynamics 365 Customer Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Options:

Next Question