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Pegasystems PEGACSSA72V1 Dumps Questions Answers

PEGACSSA72V1 exam

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Certified Senior System Architect (CSSA) 72V1

Last Update Jan 18, 2025
Total Questions : 93

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PEGACSSA72V1 PDF

Last Update Jan 18, 2025
Total Questions : 93

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Certified Senior System Architect (CSSA) 72V1 Questions and Answers

Questions 1

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Questions 2

A Purchase Order case is instantiated as a child of a Purchase Request case. Select the locking option that allows multiple users to edit the Purchase Order case at the same time.

Options:

A.

Enable Default Locking on the Purchase Order case type

B.

Enable Optimistic Locking on the Purchase Request case type

C.

Enable Optimistic Locking on the Purchase Order case type

D.

Enable Default Locking on the Purchase Request case type

Questions 3

A requirement states that the Users role cannot open a purchase request during the Audit stage of the case life cycle. How do you identify the case stage to satisfy this requirement?

Options:

A.

Configure a When record.

B.

Configure an Access Deny record.

C.

Configure a Privilege record.

D.

Configure an Access When record.

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