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C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Questions 4

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

A.

Organization

B.

Service category

C.

Territory

D.

Employee

E.

Account

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Questions 5

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

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Questions 6

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

Options:

A.

Maintenance plan

B.

Appointment

C.

Installed base

D.

Territory

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Questions 7

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Options:

A.

Report the incident from the screen in which the issue occurs.

B.

Keep the incident lightweight and use screenshots only if it is necessary.

C.

Check for solutions in the Help Center.

D.

Always create the incident with medium priority and adjust it later if applicable.

E.

Always include step-by-step instructions on how to recreate the issue.

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Questions 8

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

Options:

A.

Customer

B.

Product

C.

Contract

D.

Installed base

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Questions 9

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Options:

A.

Activate Registered Products in Scoping

B.

Create an Installed Base

C.

Create numeric ranges for customers

D.

Create customer records

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Questions 10

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

Options:

A.

Offline access is available

B.

Existing reports can be reused

C.

No security issues with mashup outside of corporate network

D.

Real-time data access

E.

No additional authorization concept is required

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Questions 11

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

Options:

A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

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Questions 12

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Options:

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

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Questions 13

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:

A.

Set the access rights to display.

B.

Set the write access to restricted.

C.

Set the access rights to edit.

D.

Set the read access to restricted.

E.

Set the read and write access to restricted.

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Questions 14

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

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Questions 15

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Options:

A.

Incident category

B.

Cause category

C.

Process category

D.

Maintenance category

E.

Warranty category

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Questions 16

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Options:

A.

Add an account team member.

B.

Use e-malis as a response to a ticket.

C.

Add a reference to an account.

D.

Add a reference to a service contract.

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Questions 17

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Options:

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: Nov 21, 2024
Questions: 117
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