C_FSM_2211 SAP Certified Application Associate - SAP Field Service Management Questions and Answers

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Click on the navigation icon within the service call.

Click on the navigation icon within the home page.

Click on the navigation icon within the activity.

Click on the navigation icon within the equipment.

Check the list of the existing known limitations.

Ensure that the SAP Field Service Management system version is supported.

Enter value list mappings for product types.

Validate the RFC destination and IDoc setup.

Maintain code list mappings for service call types.

Manually in the Web Application with in the master data

Automatically when submitting a new service call from the Self-Service Portal

Manually in Web Application within Planning and dispatching

Automatically Via the cloud connector from an SAP ERP On-premise system

Automatically via the cloud connector from an SAP CRM on-premise system

Item

Service call

Smartform

Equipment

Service contract

You must have Moment-Sets defined for equipment.

You must have a portal user account.

You must have business rules configured.

You must have equipment records against your account.

You must have auto-release of assignments.

The template can be assigned to an activity.

The template can be exported in XML format.

The template can be assigned to an equipment.

The template can be edited.

Workflow assignments

Moment-sets

Branding

QR Codes

Deactivate other versions.

Delete other versions.

Reactivate other versions.

Export other versions.

Time slots

Assignment

Service call

Activity

Assign users to permissions.

Assign user groups to users.

Assign permissions to user groups.

Assign user groups to permissions.

From the Home page menu by creating a manual entry

From the Equipment menu after checkout

From the activity menu by creating a manual entry

From the activity record after the workflow step is set to Finished

From the Efforts menu by selecting the activity object type

Activity, Project, Opportunities

Project, Skills, Service Call

Activity, Service Call, Quotations

Activity, Business Partner, Skills

Pending

Accepted

Declined

Approved

Revoked

Create Equipment

Update contacts

Assign Technicians

Approve Efforts

Execution count

Variables

Action

Conditions

Event

Setup Business rule

Create Moment set

Create Item and assign it

Create Moment

Create and assign QR code

Service Contract

Quotation

Sales Order

Service Order

The equipment does NOT have Moment-Sets.

The equipment does NOT have an external ID.

The equipment is reported as Operational.

The equipment has NO previous history.

Delete Report

Create Requirement

Build Query

Delete Object

Create Object

Advanced perimeter security

SSL-secured communication

Full backup protection of customer data

OAuth token for login-free access

When you need to set up a meeting with the customer

When you need to record a problem for the customer

When you need to plan an appointment at the customer

When you need to send an engineer to the customer

The activity has to be assigned to the technician

The activity needs to be in status finished

The service call needs to be assigned

The dispatcher needs to release the assignment

Service Call

Service Contract

Equipment

Activity

Business Partner

You can standardize service process flows.

You can configure execution checkpoints.

You can improve the link between back office and field.

You can trigger actions based on standard system events.

You can provide a predefined script for service execution.

Maintain the translation of the Smartform in the company settings.

Select the translation language within the designer.

Export it to XML, translate, and upload.

Download it to Microsoft Word, translate, and then upload.

It is used to hide specific elements.

It is used to change Smartform mode from development to active.

It is used to hide specific chapters.

It is used to hide a Smartform from the mobile device.

Description, Category, Revision, Tag

Name, Description, Category, Labels

Name, Description, Revision, Type

Description, Revision, Type, Tag

By helping Employees learn more about next generation technologies

By giving service technicians the ability to register for upcoming certifications

By adopting your workforce to accommodate for workers shifting perspectives

By giving service technicians the ability to schedule the additional training

New, Editing, Archived

New, Editing, Released

Editing, Deactivated, Released

Editing, Translation, Closed

Defining which material the customer needs to purchase before the technician can start the work

Booking material for a specific service call and defined location

Organizing spare parts to be taken to the physical location of the job

Reserving material that has already been used for previous services

Workforce management

Parts Logistics

Customer Feedback Management

Mobile Field service execution

Offline data can be exported as soon as you have access to the mobile app.

Offline data can be exported from the mobile app with administrator authorization.

Offline data remains encrypted on the device and CANNOT be exported from the mobile app.

Offline data can be exported from the mobile app with technician authorization.