C_S4CSV_2308 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

Overhead costs

Costs based on goods issue postings

Expenses

Costs based on goods receipt postings

Costs based on time sheet entries

In the Custom Fields app

In the Extensibility Cockpit app

In the Maintain SAP Business Technology Platform Extensions app

In the Runtime Authoring mode

In the service contract on header level.

In the billing document request.

In the service order created with reference to the service contract.

In the service contract on item level.

You can create service orders for technical objects physically located at a customer.

You can create service contracts for business partners with the role Vendor.

You can create service contracts for business partners with the role Customer.

You can create service notifications and service orders for technical objects within your own organizational structure.

SAP Extensibility Explorer

SAP API Business Hub

SAP Fiori Apps Reference Library

SAP BTP Cockpit

Renewing a service contract item automatically once its value limit has been exceeded

Monitoring of the automatic renewal of a service contract item

Automatic service order creation based on rules assigned to a service contract item

Managing billing document requests

Analyzing the financial performance of the service process using service contracts

Scoping

Group currency

Fiscal year variant

Configuration activities

Integration with SAP ERP Customer Service (CS) for service contract processing

Integration with SAP Field Service Management (FSM) for service order processing

Integration with SAP Customer Relationship Management (CRM) Service for service master data management

Integration with other Line of Business (LoB) solutions from SAP S/4HANA Cloud (like Procurement and Finance)

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Integration

Post-upgrade

Standard

Regression

Custom

SAP-made changes to the standard test process

Changes to the data input requirements (custom data fields)

Changes to the SAP S/4HANA Cloud release (upgrade)

Configuration changes that impact the process flow

A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier.

A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.

A purchase requisition is generated automatically once a service contract item has been created for the spare part.

A purchase requisition can only be generated automatically using a material requirements planning (MRP) run.

If a business user accessed data in a custom field of an application

If a business user accessed a business partner's personal data

If a business user has restrictions when accessing data in an application

If the authorizations for a business user are missing or insufficient

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

SAP Activate Roadmap

SAP Maintenance Planner

SAP Solution Manager

SAP Best Practices Explorer

Before starting the actual repair process, you can perform a predefined set of preliminary work steps like disassembly.

Before starting the actual repair process, you can check whether enough capacity is available to start the repair process.

You can check whether all customer-related prerequisites for a repair process have been fulfilled like the existence of a (repair) contract.

You can decide for each repair object whether it needs repairing or should be sent back to the customer.

Service Order Management and Monitoring (3D2)

Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)

Procurement for Service Management (3NI)

Service Contract Management (3MO)

Set the billing and settlement dates within a billing request line as the pricing date of a service contract item, so that varying prices can be determined on varying dates

Maintain the prices of service contract items manually at service contract item level

Maintain the prices of service contract items manually at billing request line level

Use pricing condition records with varying validity periods and maintain pricing elements in these condition records per validity period

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

In the migration object template

In the migration project settings

In the migration object

In the staging tables

Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

Updating counter readings is an optional step during confirmation of a service order for a recurring service.

Maintenance plans can be set up to automatically release a service order when it's created.