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CAD Certified Application Developer - ServiceNow Questions and Answers

Questions 4

What is the ServiceNow store?

Options:

A.

The source for ServiceNow Community created developer content

B.

Marketplace for free and paid certified ServiceNow applications and integrations

C.

Downloadable content ServiceNow script archive

D.

Alternate name for the ServiceNow Developer Share site

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Questions 5

What happens to the List view when a new field is added to an existing table?

Options:

A.

The new field is added at the end of the List

B.

A new List View is created with the new field

C.

The new field is added at the start of the List

D.

The new field is not added to the List view

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Questions 6

What occurs when an existing table is extended in ServiceNow?

Options:

A.

The new table inherits the functionality built into the parent table

B.

The parent table's Access Controls are ignored when determining access to the new table's records and fields

C.

The new table does not inherit any of the fields from the parent table

D.

You must script and configure all required behaviors

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Questions 7

Which of the following statements must evaluate to true for a user to pass an Access Control?

Choose 3 answers

Options:

A.

Other matching Access Controls for the records evaluate to true.

B.

Conditions configured in the Access Control must evaluate to true.

C.

The user must be granted access through a business rule.

D.

The user has one of the roles specified in the Required roles related list.

E.

Scripts configured in the Access Control must evaluate to true.

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Questions 8

How is access to Application Menus and Modules controlled?

Options:

A.

Access Controls

B.

Application Rules

C.

Client Scripts

D.

Roles

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Questions 9

Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table?

Options:

A.

Business Service Management Map

B.

Data Sources

C.

Transform Map

D.

Cl Relationship Builder

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Questions 10

Which items are valid UI Action types in ServiceNow? (Choose 3 answers)

Options:

A.

Workflow action

B.

Record navigation button

C.

Form choice

D.

Form button

E.

List banner button

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Questions 11

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Options:

A.

Access List

B.

Can Access

C.

Accessible to

D.

Can Read

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Questions 12

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

Options:

A.

Reference

B.

Lookup

C.

Preview

D.

Quickview

E.

Drilldown

F.

Snapshot

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Questions 13

What is the name of the string that displays filter criteria?

Options:

A.

Breadcrumb

B.

Choice

C.

Menu

D.

Topic

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Questions 14

Which source control operation is available from BOTH Studio and the Git Repository?

Options:

A.

Create Branch

B.

Apply Remote Changes

C.

Stash Local Changes

D.

Edit Repository Configurations

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Questions 15

What are examples of Ul Actions relating to forms?

Choose 3 answers

Options:

A.

Form Buttons

B.

Form Context Menu

C.

Form Columns

D.

Form View

E.

Form Links

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Questions 16

Many actions are included with flow designer what are some frequently used core actions?

Choose 4 answers

Options:

A.

Look Up Record

B.

Ask for Approval

C.

Create Record

D.

Look for Update

E.

Wait for Condition

F.

Wart for Match

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Questions 17

How can an application link to a repository behind a firewall?

Options:

A.

This option is not supported.

B.

Link an application to source control through a MID Server.

C.

Link an application to source control through an access token.

D.

Link an application to source control with multi-factor authentication.

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Questions 18

Which options are strategies for debugging client-side scripts?

Choose 2 answers

Options:

A.

gs.addErrorMessage()

B.

g_form.addInfoMessage()

C.

jslog()

D.

gs.log()

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Questions 19

Can inherited fields be deleted from a table?

Options:

A.

Yes, select the red X in the left-most column in the table definition

B.

Yes, but only if there has never been any saved field data

C.

No, inherited fields cannot be deleted from a child table

D.

Yes, but only if they are text fields

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Questions 20

What is the Endpoint when configuring a REST Message?

Options:

A.

The URI of the data to be accessed, queried, or modified

B.

The provider response indicates there is no data to send back

C.

The URI of the Webserver

D.

The command to the REST script to stop execution

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Questions 21

Which are reasons an application could be developed on the ServiceNow platform?

Choose 3 answers

Options:

A.

It uses forms extensively to interact with data.

B.

It needs workflow to manage processes.

C.

It requires reporting capabilities.

D.

It requires low-level programming libraries.

E.

It uses multimedia features.

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Questions 22

Which path would you take to access the table configuration page from a form?

Options:

A.

The Form Context menu > Configure > Dictionary

B.

The Form Context menu > View > Table

C.

The Form Context menu > Configure > Table

D.

The Form Context menu > View > Show Table

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Questions 23

Which one of the following is part of the client-side scripting API?

Options:

A.

workflow.scratchpad

B.

GlideUser object (g_user)

C.

current and previous objects

D.

GlideSystem object (gs)

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Questions 24

What syntax is used in a Record Producer script to access values from Record Producer form fields?

Options:

A.

producer.field_name

B.

producer.variablename

C.

current.variable_name

D.

current.field_name

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Questions 25

Which of the following are configured in an Email Notification?

a)Who will receive the notification.

b)What content will be in the notification.

c)When to send the notification.

d)How to send the notification.

Options:

A.

a, b and c

B.

a, b, and d

C.

b, c and d

D.

a, c and d

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Questions 26

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

Options:

A.

Link to external tables

B.

Create a table from scratch

C.

Create a table from a template

D.

Run import jobs

E.

Upload a spreadsheet

F.

Use API calls

G.

Extend a table

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Questions 27

What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?

Options:

A.

Restricted caller access records

B.

Caller tracking records

C.

Access control level records

D.

Cross-scope access records

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Questions 28

Which actions can a Business Rule take without scripting?

Options:

A.

Set field values and query the database

B.

Set field values and generate an event

C.

Set field values and write to the system log

D.

Set field values and add message

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Questions 29

Which server-side API debug log method is available for scoped applications?

Options:

A.

gs.log()

B.

gs.print()

C.

gs.info()

D.

gs.debugLog()

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Questions 30

Which determines the relationships between fields in an Import Set table to fields in an existing ServiceNow table?

Options:

A.

Business Service Management Map

B.

Data Sources

C.

Transform Map

D.

Schema Map Relationship Builder

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Questions 31

What are Application Files in a ServiceNow application?

Options:

A.

An XML export of an application's table records

B.

ServiceNow artifacts comprising an application

C.

XML exports of an application's Update Set

D.

CSV files containing data imported into an application

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Questions 32

When designing and creating a form, what do you create to organize fields on a form?

Options:

A.

Related lists

B.

Tabs

C.

Sections

D.

Buttons

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Questions 33

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Options:

A.

Scheduled Reports, a custom snapshot table, and a Projection report

B.

Scheduled Reports and Excel

C.

Key Performance Indicators

D.

Performance Analytics

E.

Scheduled Reports a custom snapshot table and a Trend report

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Questions 34

Identify characteristic(s) of a Record Producer. (Choose 3 answers)

Options:

A.

All records created using this strategy are inserted into the Requested Item [sc_req_item] table.

B.

Graphics can be included on the user interface.

C.

They must be scripted.

D.

Each field prompts the user with a question rather than a field label.

E.

You can script behaviors of fields in the user interface.

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Questions 35

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

Options:

A.

Content Page

B.

Script (from Arguments)

C.

URL (from Arguments)

D.

HTML (from Arguments)

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Questions 36

Client-side scripts manage what?

Options:

A.

Forms and Forms Fields

B.

Playbook access

C.

Database and backend

D.

User access

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Questions 37

What do you click when you have made modifications to your report, and you want to see the results without saving?

Options:

A.

Execute

B.

Preview

C.

Run

D.

Test

E.

Try it

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Questions 38

Which one of the following is the fastest way to create and configure a Record Producer?

Options:

A.

Create a Catalog Category, open the category, and select the Add New Record Producer button

B.

Use the Record Producer module then add and configure all variables manually

C.

Open the table in the Table records and select the Add to Service Catalog Related Link

D.

Open the table’s form, right-click on the form header, and select the Create Record Producer menu item

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Questions 39

Application developers configure ServiceNow using industry standard JavaScript to…

Options:

A.

Enable the right-click to edit the context menus on applications in the navigator

B.

Extend and add functionality

C.

Customize the organization’s company logo and banner text

D.

Configure the outgoing email display name

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Questions 40

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

Options:

A.

Use API calls

B.

Create a table from scratch

C.

Extend a table

D.

Upload a spreadsheet

E.

Create a table from a template

F.

Link to external tables

G.

Run import jobs

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Questions 41

Which one of the following is true for GlideUser (g_user) methods?

Options:

A.

Can be used in Client Scripts and UI Policies only

B.

Can be used in Business Rules only

C.

Can be used in Client Scripts, UI Policies, and UI Actions

D.

Can be used in Business Rules, and Scripts Includes

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Questions 42

Which one of the following is a benefit of creating an Application Properties page for each application you develop?

Options:

A.

An Application Properties page is a common landing page for an application.

B.

Application users know to go to the Application Properties page to change the appearance of an application.

C.

Application Properties allow a developer to override the application properties inherited from ServiceNow.

D.

Application Properties allow a developer or admin to make changes to an application's behavior without modifying application artifacts.

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Questions 43

What are some of the benefits of extending an existing table such as the Task table when creating a new application?

a)You can repurpose existing fields by simply changing the label.

b)Use existing fields with no modifications.

c)Existing logic from the parent table will be automatically applied to the new table.

d)All of the parent table records are copied to the new table.

Options:

A.

a, b, c, and d

B.

a and b

C.

b and c

D.

a, b, and c

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Questions 44

When creating an application through the Guided Application Creator, which of the following is a user experience option?

Options:

A.

Portal

B.

Mobile

C.

Self-service

D.

Workspace

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Questions 45

When configuring a module, what does the Override application menu roles configuration option do?

Options:

A.

Users with the module role but without access to the application menu access the module

B.

Self-Service users can access the module even though they do not have roles

C.

Admin is given access to the module even if Access Controls would ordinarily prevent access

D.

Users with access to the application menu can see the module even if they don’t have the module role

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Questions 46

Identify the ways an application can respond to an Event generated by the gs.eventQueue() method. (Choose 2 answers)

Options:

A.

UI Policy

B.

Email Notification

C.

Client Script

D.

Scheduled Script Execution (Scheduled Job)

E.

Script Action

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Questions 47

What do you install when you want to add applications or functionality within your development instance?

Options:

A.

Patch

B.

Updated Pack

C.

App Package

D.

Plugin

E.

App Updated Set

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Questions 48

In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?

Options:

A.

g_form.hasRoleExactly(‘admin’)

B.

gs.hasRole(‘admin’)

C.

g_form.hasRole(‘admin’)

D.

gs.hasRoleExactly(‘admin’)

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Questions 49

Which methods can be used to install an application on a ServiceNow instance?

Choose 3 answers

Options:

A.

Import an application from an XML file

B.

Use the 'Install' button on the application record

C.

Install from the Google Play Store

D.

Download from Stack Overflow

E.

Install an application from the Application Repository

F.

Download and install a third-party application from the ServiceNow Store

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Questions 50

How does the Application Picker interact with Application Scope in ServiceNow?

Options:

A.

Global is a reserved application that does not appear in the Application Picker.

B.

Selecting Global in the Application Picker sets the Application Scope to Incident.

C.

Selecting an application from the Application Picker sets the Application Scope.

D.

Selecting an application from the Application Picker does not set the Application Scope.

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Questions 51

What is the Event Registry?

Options:

A.

A table containing a record for every Event known to the ServiceNow system which allows ServiceNow to react when Events are generated

B.

A Workflow which is launched every time an Event is generated; used to debug Events

C.

The method used in server side scripts to generate Events and pass parameters

D.

The Event Log which lists all Events that have been generated

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Questions 52

What function do you use to add buttons, links, and context menu items on forms and lists?

Options:

A.

Ul Settings

B.

UI Actions

C.

Ul Policies

D.

Ul Config

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Questions 53

Which one of the following is NOT a purpose of application scoping?

Options:

A.

Provide a relationship between application artifacts

B.

Provide a way of tracking the user who developed an application

C.

Provide a namespace (prefix and scope name) to prevent cross application name collisions

D.

Provide controls for how scripts from another scope can alter tables in a scoped application

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Questions 54

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow?

Choose 3 answers

Options:

A.

Publish to an application repository

B.

Publish to a spreadsheet

C.

Publish to a local USB device

D.

Publish to a local drive

E.

Publish to an Update Set

F.

Publish to the ServiceNow Store

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Questions 55

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer for a user rather than the ServiceNow form?

Options:

A.

HTML (from Arguments)

B.

URL (from Arguments)

C.

Content Page

D.

Script (from Arguments)

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Questions 56

What are web services?

Options:

A.

They provide a customer-facing view of available service and product offerings provided by departments within the organization

B.

Methods used to allow applications to connect to other software applications over a network

C.

Methods used to create and maintain Ul Pages

D.

Methods used to discover a wide variety of systems and applications

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Questions 57

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.

ServiceNow Messenger

B.

Knowledge Chat

C.

Virtual Agent

D.

Now Support

E.

Agent Workspace

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Questions 58

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Options:

A.

Select Data Source, Schedule Transform

B.

Load Data, Create Transform Map, Run Transform Most Voted

C.

Define Data Source, Select Transform Map, Run Transform

D.

Select Import Set, Select Transform Map, Run Transform

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Questions 59

Here is the Business Rule script template:

This type of JavaScript function is known as:

Options:

A.

Constructor

B.

Scoped

C.

Anonymous

D.

Self-invoking

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Questions 60

The task table is an example of which of the following?

Choose 2 answers

Options:

A.

Legacy class

B.

Child class

C.

Base class

D.

Parent class

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Questions 61

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow? (Choose 3 answers)

Options:

A.

Publish to a spreadsheet

B.

Publish to an application repository

C.

Publish to the ServiceNow Store

D.

Publish to a local USB device

E.

Publish to an update set

F.

Publish to a local drive

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Questions 62

What are the three key tables in an enterprise CMDB?

Choose 3 answers

Options:

A.

sn_cmdb_ci

B.

cmdb

C.

cmdb_bak

D.

sn_cmdb

E.

cmdb_rel_ci

F.

cmdb_ci

G.

sn_cmdb_bak

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Questions 63

What is the REST API Explorer used to do?

Options:

A.

Practice using REST to interact with public data providers

B.

Find resources on the web for learning about REST

C.

Convert SOAP Message functions to REST methods

D.

Create sample code for sending REST requests to ServiceNow

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Questions 64

Which role(s) are required to impersonate a user?

Choose 2 answers

Options:

A.

security_admin

B.

sys_admin

C.

admin

D.

sys_user

E.

impersonator

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Questions 65

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

Options:

A.

The Email field must have a valid value.

B.

The user must not be locked out.

C.

The First name and Last name fields must have values.

D.

Active must be true.

E.

Delegation must be enabled.

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Questions 66

Which server-side object provides methods for working with dates when writing a script in a privately scoped application?

Options:

A.

GlideDate Time

B.

current

C.

GlideRecord

D.

GlideSystem

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Questions 67

What is a workflow context?

Options:

A.

It is a checked out workflow which is being edited

B.

It is generated from a workflow version, executes activities, and follows transitions

C.

The table for which a workflow is defined plus any conditions such as "Active is true"

D.

The business reason or process for which a workflow is designed

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Questions 68

Which are valid caller access field options?

Choose 3 answers

Options:

A.

Caller Tracking

B.

Accessible from

C.

None

D.

Allow Configuration

E.

Caller Restriction

F.

Caller Permission

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Questions 69

What field type would you select if you want to query records from another table on a form?

Options:

A.

Use the Reference field type.

B.

Use the Phone Number field type.

C.

Use the String field type.

D.

Use the Date field type.

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Questions 70

If the Create module field is selected when creating a table, what is the new module’s default behavior?

Options:

A.

Open an empty form so new records can be created

B.

Open a link to a wiki article with instructions on how to customize the behavior of the new module

C.

Display an empty homepage for the application

D.

Display a list of all records from the table

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Questions 71

What is a characteristic of Modules?

Options:

A.

Every Module must be part of an Application Menu

B.

Modules cannot open forms or lists

C.

Every Module must be associated with a table

D.

Access to Modules is not controlled with roles

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Questions 72

What is the best UX format to use for lists and forms?

Options:

A.

Forms

B.

Lists

C.

Standard

D.

Classic

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Questions 73

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

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Questions 74

How many applications menus can an application have?

Options:

A.

3, one for an application’s user modules, one for an application’s administrator modules, and one for the ServiceNow administrator’s modules

B.

As many as the application design requires

C.

2, one for an application’s user modules and one for an application’s administrator modules

D.

1, which is used for all application modules

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Questions 75

Which of the following statements is true about Guided Application Creator?

Options:

A.

The global scope option is turned on by default

B.

A scope application user role is automatically created

C.

Default access controls are automatically created

D.

The welcome screen appears every time a new application is created

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Questions 76

As administrator, what must you do to access features of High Security Settings?

Options:

A.

Add security_admin role to your user account

B.

Use System Administration > Elevate Roles module

C.

Select Elevate Roles

D.

Impersonate Security Admin

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Exam Code: CAD
Exam Name: Certified Application Developer - ServiceNow
Last Update: Apr 2, 2025
Questions: 254
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