ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

To prevent a ChromeOS device from shutting down while idling on the sign-in screen, you need to adjust the power management settings. This can be done through the following steps:

Go to the Google Admin console.

Navigate to Device Management > Chrome Management > Device Settings.

Find the Power management section and locate the setting that controls idle behavior on the sign-in screen.

Adjust the setting to prevent shutdown during idle periods.

Option A is incorrect because idle settings primarily control screen dimming and sleep behavior.

Option B is incorrect because user experience settings generally focus on visual and interaction aspects, not power management.

Option C is incorrect because there isn't a specific "Allow shutdown" setting in ChromeOS device settings.

The Single sign-on IdP redirection setting controls whether managed devices directly open the login page of the third-party SSO provider (Identity Provider) or first prompt for Google account credentials. By enabling this setting, you streamline the login process for users and eliminate the confusion caused by the extra Google account prompt.

Option A is incorrect because it controls the frequency of re-authentication for SAML SSO, not the initial login page.

Option B is incorrect because it relates to password synchronization between Google and the IdP, not the login page redirection.

Option C is incorrect because it deals with how cookies are handled for SSO, not the login page redirection.

The Chrome Enterprise Trusted Tester Program is designed for administrators who want early access to pre-release features and changes in the Google Admin console, including those related to ChromeOS device management. By joining this program, administrators can:

Test New Features: Get hands-on experience with upcoming features and changes before they are officially released.

Provide Feedback: Share feedback directly with Google's product teams, helping to shape the development and prioritization of new functionalities.

Stay Ahead: Be among the first to know about new capabilities and improvements in the Google Admin console.

How to Register:

Visit the Chrome Enterprise Trusted Tester Program website: https://inthecloud.withgoogle.com/trusted-testers/sign-up.html

Fill out the registration form with your organization's details.

Google will review your application and, if approved, provide you with access to pre-release features.

References:

Become a Chrome Enterprise Trusted Tester: https://support.google.com/chrome/a/answer/9036081?hl=en

To initiate a remote desktop session to a ChromeOS device using the Google Admin console, follow these steps:

Sign in to Google Admin console: Use your administrator credentials.

Navigate to Devices: Go to Devices > Chrome > Devices.

Locate the Device: Find the device you want to connect to using its serial number or other identifying information.

Start Remote Desktop Session: Click on the device and select "Remote desktop." This will send a connection request to the user, who must accept it before the session can start.

Generate a ZTE pre-provision enrollment token for your specified device OU: This token associates devices with the specific organizational unit (OU) during enrollment, allowing for easier management and policy application.

Give the company domain name to your Chrome Partner to enable ZTF: This enables the Zero-Touch Framework, allowing devices to be automatically enrolled as soon as they connect to the internet.

Why other options are incorrect:

C (Generate token for root OU): While possible, it's not ideal as it doesn't allow for granular control over different device groups.

D (Generate token for user OU): Zero-Touch Enrollment is specifically for devices, not users.

E (Use dedicated admin account): While recommended for security, it's not a mandatory step for ZTE.

Verified Boot in ChromeOS is a security mechanism that checks the integrity of the operating system during startup. If it detects any unauthorized modifications or compromises, it can initiate recovery processes to restore the OS to a known good state, ensuring that the device boots up with a secure and untampered operating system.

Option B is incorrect because background updates are a separate feature.

Option C is incorrect because dual-boot is not related to Verified Boot.

Option D is incorrect because Verified Boot doesn't install a backup OS but verifies the existing one.

References:

Verified Boot: https://www.chromium.org/chromium-os/chromiumos-design-docs/verified-boot/

B. Contact the device manufacturer: ChromeOS devices are manufactured by various companies like Acer, HP, Lenovo, etc. Each manufacturer provides its own support channels, including phone, email, or chat support. Customers can contact the manufacturer for hardware-related issues or specific device configurations.

D. File a case through the Customer Care Portal: Google provides a customer care portal where customers can submit support cases online. This portal allows users to describe their issues, attach relevant files, and track the progress of their case.

Why other options are incorrect:

A. Chat support via the Admin console: Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace, not individual ChromeOS users.

C. File feedback on the device with Alt + Shift + 1: This keyboard shortcut is used to capture screenshots and send feedback to Google, but it doesn't directly open a support case.

E. Send an email to ChromeOS support: While Google has support channels, sending a general email might not be the most efficient way to open a case and get a timely response.

References:

Get support - Chrome Enterprise and Education Help: https://support.google.com/chrome/a/answer/4594885?hl=en

ChromeOS Flex allows the organization to repurpose existing devices by installing a lightweight version of ChromeOS on them. This provides a secure and familiar environment while they await the delivery of new Chromebooks. Here's why it's the best choice:

Security: ChromeOS Flex inherits the security features of ChromeOS, such as sandboxing, verified boot, and automatic updates, mitigating the risks associated with the previous operating system.

Quick Deployment: ChromeOS Flex can be easily installed on existing hardware using a USB drive, minimizing downtime and allowing employees to continue working.

Familiar Interface: The user interface of ChromeOS Flex is similar to ChromeOS, ensuring a smooth transition for employees.

Option A is incorrect because the ChromeOS Readiness Guide is a resource for planning migration, not an immediate security solution.

Option B is incorrect because while ChromeOS Managed Browser enhances security within a browser, it doesn't address vulnerabilities in the underlying operating system.

Option C is incorrect because ChromeOS Bytes is a blog, not a software solution.

References:

ChromeOS Flex: https://chromeenterprise.google/os/chromeosflex/

Create Dedicated Enrollment Accounts: Create separate enrollment accounts for each location, placing them in the respective OUs where the converted devices should be enrolled.

Enable Policy: Turn on the "Place ChromeOS device in user organization" policy. This ensures devices are automatically enrolled into the correct OU based on the enrollment account used.

Enroll Devices: Use the dedicated enrollment account for each location to enroll the converted devices. This allows for organized management based on location.

Option E:

Distribute USB Drives: Prepare USB flash drives with the ChromeOS Flex image and distribute them to the different locations.

Manual Conversion: Instruct local personnel or a service partner to manually convert each device using the provided USB drives. This method is suitable when network bandwidth is limited and doesn't rely on existing endpoint management infrastructure.

Reasons for not choosing other options:

Option B: The Recovery Tool is primarily used for creating recovery media for ChromeOS devices, not converting other operating systems.

Option C: PXE boot is a network-based installation method, not ideal for locations with limited bandwidth.

Option D: While zero-touch enrollment (ZTE) streamlines enrollment, it requires pre-provisioning devices with the vendor or reseller, which might not be feasible in this scenario.

By combining options A and E, you can efficiently convert and enroll devices in multiple locations with limited network resources and no existing management systems.

ChromeOS primarily uses the PEM format for certificate encoding. While it can handle other formats like CER and CRT, it does not support the DER format. DER is a binary format, while ChromeOS requires certificates in a text-based format.

When deprovisioning ChromeOS devices for a hardware recall and replacement with different models, choosing the "Different model replacement" option is crucial to retain the Chrome Education/Enterprise Upgrade license compliance. This option ensures that the license is transferred to the new device correctly, avoiding any compliance issues or the need to repurchase licenses.

Here's why this option is important:

License Transfer: It specifically designates the deprovisioning as being due to a hardware replacement with a different model. This triggers the system to transfer the license to the new device upon enrollment.

Compliance: It maintains the compliance of your Chrome Education/Enterprise Upgrade licenses, ensuring you don't violate any licensing terms.

Cost Savings: It avoids the need to purchase new licenses for the replacement devices, saving your organization money.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

References:

Deprovision a device: https://support.google.com/chrome/a/answer/3523633

Device off hours: This setting allows you to specify times when the device cannot be used, effectively restricting access to certain hours.

Family Link accounts: Family Link is a parental control app that allows you to manage a child's account and device usage. By requiring Family Link accounts, you can enforce sign-in restrictions for younger users.

Other options are incorrect because:

A: Single sign-on (SSO) redirection simplifies sign-in for authorized users, but doesn't inherently restrict access.

C: User Data (Ephemeral) controls whether user data is saved locally, but doesn't restrict sign-in.

References:

https://support.google.com/chrome/a/answer/3523633

https://families.google.com/familylink/

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.