CISA Certified Information Systems Auditor Questions and Answers

Answer: A. Risk policies

Risk appetite is the amount and type of risk that an organization is willing to accept in pursuit of its objectives. Risk appetite reflects the organization’s risk culture, strategy, and tolerance, and guides the organization’s risk management practices. The most useful informationabout risk appetite can be obtained from the risk policies, which are the documents that define the organization’s risk management framework, principles, objectives, roles, responsibilities, and processes. Risk policies also establish the criteria and thresholds for identifying, assessing, prioritizing, mitigating, and monitoring risks, as well as the reporting and escalation mechanisms for risk issues. By reviewing the risk policies, an IS auditor can evaluate whether they are consistent, comprehensive, and aligned with the organization’s risk appetite and whether they provide clear guidance and direction for managing risks effectively.

The other options are not correct because they are either not the most useful or not relevant to risk appetite. Risk assessments are the processes of identifying, analyzing, and evaluating the risks that may affect the organization’s objectives. Risk assessments provide information about the current risk profile and exposure of the organization, but they do not indicate the organization’s risk appetite or preferences. Prior audit reports are the documents that summarize the findings, recommendations, and conclusions of previous audits. Prior audit reports may provide information about the past performance and issues of the organization’s risk management practices, but they do not reflect the organization’s risk appetite or expectations. Management assertion is a statement or declaration made by management about the accuracy, completeness, validity, or reliability of a certain fact or data. Management assertion may provide information about the management’s confidence or opinion on a specific risk or issue, but it does not represent the organization’s risk appetite or criteria.

The most significant benefit of implementing a control self-assessment (CSA) program and leveraging the internal audit function to test its internal controls annually is that risks are detected earlier. A CSA program is a process that enables business owners and managers to assess and improve their own internal controls on a regular basis, without relying on external auditors or consultants. A CSA program can help identify and mitigate risks, enhance performance, increase accountability, and foster a culture of control within the organization. By leveraging the internal audit function to test its internal controls annually, a small business unit can also obtain independent assurance and validation of its CSA results, as well as recommendations for improvement. This approach can help reduce compliance costs, as external audits may be less frequent or extensive. However, this is not the most significant benefit, as compliance costs are only one aspect of the total cost of risk. Business owners can also focus more on their core roles, as they can delegate some of their control responsibilities to their staff or teams through CSA. However, this is not the most significant benefit, as business owners still need to oversee and monitor their CSA activities and results, and ensure that they align with their strategic objectives and priorities. Line management may also be more motivated to avoid control exceptions, as they are directly involved in assessing and improving their own controls through CSA. However, this is not the most significant benefit, as motivation alone may not be sufficient to ensure effective control design and operation. References: Info Technology & Systems Resources | COBIT, Risk, Governance … - ISACA, IT Governance and Process Maturity

According to the ISACA CISA documentation, one of the requirements for internal audit quality assurance (QA) and continuous improvement processes is to have an external assessment at least once every five years by a qualified, independent reviewer or review team from outside the organization1. This is to ensure that the internal audit activity conforms to the International Standards for the Professional Practice of Internal Auditing (the Standards) and the Code of Ethics, and to identify opportunities for improvement2. Therefore, the lack of periodic engagement with external assessors would present the greatest concern during a review of internal audit QA and continuous improvement processes.

The greatest concern with the lack of structure for technology risk governance is C. Key decision-making entities for technology risk have not been identified. Technology risk governance is the process of establishing and maintaining the policies, roles, responsibilities, and accountabilities for managing technology risks within an organization1. Technology risk governance requires a clear organizational structure that defines who has the authority and responsibility to make decisions, set objectives, allocate resources, monitor performance, and ensure compliance for technology risk management2. Without such a structure, an organization may face the following challenges:

Lack of alignment and integration between technology and business strategies, leading to suboptimal outcomes and missed opportunities.

Lack of clarity and consistency in technology risk identification, assessment, mitigation, and reporting, leading to gaps and overlaps in risk coverage and exposure.

Lack of communication and collaboration among different stakeholders involved in technology risk management, leading to conflicts and inefficiencies.

Lack of oversight and accountability for technology risk management activities and results, leading to poor quality and reliability.

Segregation of duties is a fundamental concept in cybersecurity and information security. It refers to the practice of dividing critical tasks and responsibilities among different individuals or roles within an organization to reduce the risk of fraud, error, or unauthorized activities1. Segregation of duties is designed to prevent unilateral actions within an organization’s workflow, which can result in damaging events that would exceed the organization’s risk tolerance2.

There are different types of responses to risk associated with segregation of duties, depending on the level of risk and the cost-benefit analysis. Some of the common responses are:

Risk acceptance: This means acknowledging a risk and deciding to tolerate it without taking any corrective actions. This response is usually chosen when the risk is low or the cost of mitigation is too high3.

Risk mitigation: This means taking steps ahead of time to lessen the effects of a risk and make it less likely to happen. Some examples of mitigation strategies are making backup plans, setting up early warning systems, and staying away from high-risk areas or activities4.

Risk transference: This means shifting the negative impact of a risk and/or the responsibility for managing the risk response to a third party. Some examples of transference strategies are outsourcing, insurance, or contracts5.

Risk reduction: This means reducing the probability and/or severity of the risk below a threshold of acceptability. Some examples of reduction strategies are implementing controls, policies, or procedures to prevent or detect risks6.

Based on these definitions, the response to risk associated with segregation of duties that would incur the lowest initial cost is A. Risk acceptance. This is because risk acceptance does not require any additional resources or actions to address the risk. However, risk acceptance also implies that the organization is willing to bear the consequences of the risk if it occurs, which could be costly in the long run.

Therefore, the correct answer to your question is A. Risk acceptance.

 Enterprise architecture (EA) is the most helpful to an IS auditor reviewing the alignment of planned IT budget with the organization’s goals and strategic objectives. EA is a well-defined practice for conducting enterprise analysis, design, planning, and implementation, using a comprehensive approach at all times, for the successful development and execution of strategy1. EA provides a blueprint for an effective IT strategy and guides the controlled evolution of IT in a way that delivers business benefit in a cost-effective way2. By reviewing the EA, the IS auditor can evaluate how well the planned IT budget supports the business vision, strategy, objectives, and capabilities of the organization.

The other options are not as helpful as EA for reviewing the alignment of planned IT budget with the organization’s goals and strategic objectives. BIA is a process of determining the criticality of business activities and associated resource requirements to ensure operational resilience and continuity ofoperations during and after a business disruption3. BIA quantifies the impacts of disruptions on service delivery, risks to service delivery, and recovery time objectives (RTOs) and recovery point objectives (RPOs)3. BIA is useful for developing strategies, solutions, and plans for business continuity and disaster recovery, but it does not directly address the alignment of planned IT budget with the organization’s goals and strategic objectives. Risk assessment report is a document that contains the results of performing a risk assessment or the formal output from the process of assessing risk4. Risk assessment is a method to identify, analyze, and control hazards and risks present in a situation or a place5. Risk assessment report is useful for identifying and mitigating potential threats and issues that are detrimental to the business or an enterprise, but it does not directly addressthe alignment of planned IT budget with the organization’s goals and strategic objectives. Audit recommendations are guidance that highlights actions to be taken by management6. When implemented, process risks should be mitigated, and performance should be enhanced6. Audit recommendations are useful for improving the quality and reliability of the information system and its outputs, but they do not directly address the alignment of planned IT budget with the organization’s goals and strategic objectives. Therefore, option A is the correct answer.

Automated version control systems are the best method to maintain an audit trail of changes made to the source code of a program. They automatically track and manage changes to the source code over time, allowing you to see what changes were made, when they were made, and who made them1. This provides a clear and detailed audit trail that can be invaluable for debugging, understanding the evolution of the code, and ensuring accountability23.

The IS auditor’s next course of action should be to report this control process weakness to senior management, as it may indicate a lack of oversight and accountability for the reporting system. Read-only users may have access to sensitive or confidential information that should be restricted or monitored. Periodic reviews of read-only users are a good practice to ensure that the access rights are still valid and appropriate for the users’ roles and responsibilities. Reporting this weakness to senior management will also allow them to take corrective actions or implement compensating controls if needed.

Option A is incorrect because reviewing the list of end users and evaluating for authorization is not the IS auditor’s responsibility, but rather the system owner’s or administrator’s. The IS auditor should only verify that such reviews are performed and documented by the responsible parties.

Option C is incorrect because verifying management’s approval for this exemption is not sufficient to address the control process weakness. Even if there is a valid reason for not performing periodic reviews of read-only users, the IS auditor should still report this as a potential risk and recommend mitigating controls.

Option D is incorrect because obtaining a verbal confirmation from IT for this exemption is not adequate evidence or documentation. The IS auditor should obtain written approval from management and verify that it is aligned with the organization’s policies and standards.

References:

CISA Review Manual (Digital Version)1, Chapter 1: The Process of Auditing Information Systems, Section 1.4: Audit Evidence, p. 31-32.

CISA Review Manual (Print Version), Chapter 1: The Process of Auditing Information Systems, Section 1.4: Audit Evidence, p. 31-32.

CISA Online Review Course2, Module 1: The Process of Auditing Information Systems, Lesson 4: Audit Evidence, slide 9-10.

CISA Questions, Answers & Explanations Database3, Question ID: QAE_CISA_710.

The type of review that is most important to conduct when an IS auditor is informed that a recent internal exploitation of a bug has been discovered in a business application is C. Forensic audit. A forensic audit is a type ofaudit that involves collecting, analyzing, and preserving evidence of fraud, corruption, or other illegal or unethical activities1. A forensic audit can help the IS auditor to identify and document the source, scope, and impact of the exploitation, as well as the perpetrators, motives, and methods involved. A forensic audit can also help the IS auditor to provide recommendations for preventing or mitigating future exploitations, and to support any legal actions or investigations that may arise from the incident2.

The most important thing for incident management to focus on when addressing an issue that causes an outage is restoring the system to operational state as quickly as possible. Incident management is the process of detecting, investigating, and resolving incidents that disrupt or degrade a service or system. An incident is an unplanned event that affects the normal functioning or quality of a service or system. An outage is a type of incident that causes a complete loss of service or system availability. The main goal of incident management is to restore the service or system to its operational state as quickly as possible, minimizing the impact on users and business operations.

*The other options are not as important as option B. Analyzing the root cause of the outage to ensure the incident will not re-occur is a valuable activity, but not the most important thing for incident management to focus on when addressing an issue that causes an outage. Root cause analysis is a process of identifying and eliminating the underlying factors that caused an incident or problem. Root cause analysis can help to prevent or reduce the likelihood of similar incidents or problems in the future. However, root cause analysis is usually performed after the incident has been resolved and the service or system has been restored. Ensuring all resolution steps are fully documented prior to returning the system to service is a good practice, but not the most important thing for incident management to focus on when addressing an issue that causes an outage. Documentation is a process of recording and maintaining information about an incident and its resolution steps. Documentation can help to improve communication, accountability, learning, and improvement within incident management. However, documentation should not delay or interfere with the restoration of the service or system. Rolling back the unsuccessful change to the previous state is a possible solution, but not the most important thing for incident management to focus on when addressing an issue that causes an outage. Rolling back is a process of reverting a change that has been applied to a service or system that caused an incident or problem. Rolling back can help to restore the service or system to its previous state before the change was made. 

 The best way to prevent a chip-level security vulnerability from being exploited is to install vendor patches. A chip-level security vulnerability is a flaw in the design or implementation of a processor that allows an attacker to bypass the normal security mechanisms and access privileged information or execute malicious code. A vendor patch is a software update provided by the manufacturer of the processor that fixes or mitigates the vulnerability. Installing vendor patches can help to protect the system from known exploits and reduce the risk of data leakage or compromise.

Security awareness training, reviewing hardware vendor contracts, and reviewing security log incidents are not as effective as installing vendor patches for preventing a chip-level security vulnerability from being exploited. Security awareness training is an educational program that teaches users about theimportance of security and how to avoid common threats. Reviewing hardware vendor contracts is a legal process that evaluates the terms and conditions of the agreement between the organization and the processor supplier. Reviewing security log incidents is an analytical process that examines the records of security events and activities on the system. These methods may be useful for other security purposes, but they do not directly address the root cause of the chip-level vulnerability or prevent its exploitation. References: Protecting your device against chip-related security vulnerabilities, New ‘Downfall’ Flaw Exposes Valuable Data in Generations of Intel Chips

The recovery time objective (RTO) is the most important consideration when making a decision to invest in a hot site due to service criticality. The RTO is the maximum acceptable time that an IT service or process can be unavailable or disrupted before it causes significant damage to the business operations and objectives. A hot site is a fully equipped and operational backup facility that can be activated immediately in the event of a disaster or disruption. A hot site can help an organization achieve a very low RTO, as it can resume the service with minimal or no downtime. The maximum tolerable downtime (MTD) is the maximum acceptable time that an IT service or process can be unavailable or disrupted before it causes intolerable damage to the business operations and objectives. The MTD is usually longer than the RTO, as it represents the worst-case scenario. The recovery point objective (RPO) is the maximum acceptable amount of data loss that an IT service or process can tolerate in the event of a disaster or disruption. The RPO is measured in terms of time, such as hours or minutes, and indicates how frequently the data should be backed up or replicated. The mean time to repair (MTTR) is the average time that it takes to restore an IT service or process after a failure or disruption. The MTTR is a measure of the efficiency and effectiveness of the recovery process, but it does not reflect the service criticality or the business impact. References: IS Audit and Assurance Tools and Techniques, CISA Certification | Certified Information Systems Auditor | ISACA

Transaction tagging is a technique by which transactions are marked with unique identifiers or headers and traced through the system using agents or sensors at each processing point1. Transaction tagging allows for continuous monitoring and analysis of transaction processing in a high-volume, real-time system by providing visibility into the performance, availability, and reliability of each transaction and its components1. Transaction tagging can also help to identify and isolate errors, bottlenecks, anomalies, and security issues in the system1.

RFID stands for Radio Frequency Identification, and it is a technology that uses radio waves to identify or track objects that have a small chip (RFID tag) attached to them. RFID tags can store various types of information, such as serial numbers, product codes, or personal data. RFID readers can scan the tags from a distance and access the information without physical contact1.

RFID has many benefits for different applications, such as inventory management, supply chain optimization, asset tracking, and access control. However, RFID also poses some challenges and risks for information security and privacy. Some of these risks are:

Privacy: RFID tags can be read by unauthorized or malicious parties, who can collect personal or sensitive data without the knowledge or consent of the tag owners. This can lead to identity theft, profiling, tracking, or surveillance2. For example, a hacker could scan an RFID-tagged passport or credit card and steal the personal information or financial details of the owner3.

Communication attacks: RFID systems are vulnerable to various types of attacks that target the wireless communication between the tags and the readers. These include eavesdropping, jamming, spoofing, replaying, cloning, or modifying the data transmitted by the tags or the readers4. For example, an attacker could intercept the data from an RFID tag and alter it before sending it to the reader, causing false or misleading information to be recorded.

Mafia fraud: This is a type of attack where an adversary acts as a man-in-the-middle and relays the information between two legitimate parties. This can allow the adversary to bypass authentication or authorization mechanisms and gain access to restricted areas or resources. For example, an attacker could use a device to relay the signal from an RFID-tagged car key to the car’s ignition system and start the car without having the physical key.

End-user computing (EUC) is a system in which users are able to create working applications besides the divided development process of design, build, test and release that is typically followed by software engineers1. Examples of EUC tools include spreadsheets, databases, low-code/no-code platforms, andgenerative AI applications2. EUC tools can provide flexibility, efficiency, and innovation for the users, but they also pose significant risks if not properly managed and controlled3.

The greatest risk when relying on reports generated by EUC is that the data may be inaccurate. Data accuracy refers to the extent to which the data in the reports reflect the true values of the underlying information4. Inaccurate data can lead to erroneous decisions, misleading analysis, unreliable reporting, and compliance violations. Some of the factors that can cause data inaccuracy in EUC reports are:

Lack of rigorous testing: EUC tools may not undergo the same level of testing and validation as IT-developed applications, which can result in errors, bugs, or inconsistencies in the data processing and output3.

Lack of version and change control: EUC tools may not have a clear record of the changes made to them over time, which can create confusion, duplication, or loss of data. Users may also modify or overwrite the data without proper authorization or documentation3.

Lack of documentation and reliance on end-user who developed it: EUC tools may not have sufficient documentation to explain their purpose, functionality, assumptions, limitations, and dependencies. Users may also rely on the knowledge and expertise of the original developer, who may not be available or may not have followed best practices3.

Lack of maintenance processes: EUC tools may not have regular updates, backups, or reviews to ensure their functionality and security. Users may also neglect to delete or archive obsolete or redundant data3.

Lack of security: EUC tools may not have adequate access controls, encryption, or authentication mechanisms to protect the data from unauthorized access, modification, or disclosure. Users may also store or share the data in insecure locations or devices3.

Lack of audit trail: EUC tools may not have a traceable history of the data sources, inputs, outputs, calculations, and transformations. Users may also manipulate or falsify the data without detection or accountability3.

Overreliance on manual controls: EUC tools may depend on human intervention to input, verify, or correct the data, which can introduce errors, delays, or biases. Users may also lack the skills or training to use the EUC tools effectively and efficiently3.

The other options are not as great as data inaccuracy when relying on EUC reports. Reports may not work efficiently, reports may not be timely, and historical data may not be available are all potential risks associated with EUC tools, but they are less severe and less frequent than data inaccuracy. Moreover, these risks can be mitigated by improving the performance, scheduling, and storage of the EUC tools. However, data inaccuracy can have a pervasive and lasting impact on the quality and credibility of the reports and the decisions based on them. Therefore, option A is the correct answer.

References:

What is Data Accuracy?

What Is End User Computing (EUC) Risk?

End-user computing

End-User Computing (EUC) Risks: A Comprehensive Guide

A data warehouse is a centralized repository of data that is collected from various sources and organized for analysis and reporting purposes. A data warehouse can help an organization gain insights into its business performance, trends, and opportunities. However, building a data warehouse requires careful planning, design, and implementation to ensure that it meets the needs of the organization.

One of the best practices that would provide management with the most reasonable assurance that a new data warehouse will meet the needs of the organization is A. Integrating data requirements into the system development life cycle (SDLC). The SDLC is a framework that defines the phases and activities involved in developing a software system, such as planning, analysis, design, testing, deployment, and maintenance1. By integrating data requirements into the SDLC, an organization can ensure that the data warehouse is aligned with the business objectives and expectations, and that it delivers value to the end users.

Some of the benefits of integrating data requirements into the SDLC are:

It helps to identify and prioritize the key business questions and metrics that the data warehouse should support2.

It helps to define and validate the data sources, models, structures, and quality standards that the data warehouse should follow3.

It helps to design and implement the data integration, transformation, and loading processes that the data warehouse should use4.

It helps to test and verify the functionality, performance, and accuracy of the data warehouse before deploying it to production.

It helps to monitor and maintain the data warehouse after deployment and incorporate feedback and changes as needed.

In the event of a disaster where the data center is no longer available, the first step should be to activate the call tree1. A call tree is a layered hierarchical communication model used to notify specific individuals of an event and coordinate recovery efforts1. This ensures that all relevant parties are informed about the situation and can begin executing their parts of the disaster recovery plan1.

References:

IT Disaster Recovery Plan | Ready.gov

Beta testing is the process of releasing a near-final version of a software product to a group of external users, known as beta testers, who provide feedback and report bugs based on their real-world experiences. Beta testingoffers various benefits for both the developers and the users of the software product. Some of these benefits are:

It reduces product failure risk via customer validation12.

It helps to test post-launch infrastructure1.

It helps to improve product quality via customer feedback12.

It allows for thorough bug detection and issue resolution3.

It enhances usability and user experience3.

It increases customer satisfaction and loyalty3.

Based on these benefits, the most important advantage of participating in beta testing of software products is D. It enables an organization to gain familiarity with new products and their functionality. By being involved in beta testing, an organization can learn how to use the new product effectively, discover its features and benefits, and provide suggestions for improvement. This can help the organization to adopt the new product faster, easier, and more efficiently when it is officially released. It can also give the organization a competitive edge over other users who are not familiar with the new product.

If the audit team lacks the necessary knowledge to audit a system that uses an AI algorithm, engaging external consultants who have audit experience and knowledge of AI would be the best approach12. These consultants can provide the expertise needed to effectively audit the AI system12. This approach ensures that the audit is conducted thoroughly and accurately, without requiring the audit team to acquire new skills or knowledge12.

References:

Auditing Guidelines for Artificial Intelligence - ISACA

An In-Depth Guide To Audit AI Models - Censius

The most important responsibility of data owners when implementing a data classification process is determining appropriate user access levels (option C). This is because:

Data owners are the persons or entities that have the authority and responsibility for the business processes and functions that collect, use, store, and dispose of data1.

Data owners are accountable for ensuring that the data is handled in compliance with the applicable laws, regulations, policies, and standards, such as the GDPR and the PIPEDA1234.

Data owners are in the best position to determine the purpose and necessity of collecting and retaining data, as well as the risks and benefits associated with it1.

Data owners should consult with other stakeholders, such as the risk manager, the database administrator (DBA), and the privacy manager, to establish and implement appropriate data classification policies and procedures2.

Data classification is the process of organizing data in groups based on their attributes and characteristics, and then assigning class labels that describe a set of attributes that hold true for the corresponding data sets345.

Data classification helps organizations to identify, manage, protect, and understand their data, as well as to comply with modern data privacy regulations345.

Data classification also helps to determine appropriate user access levels, which means defining who can access, modify, share, or delete data based on their roles, responsibilities, and needs345.

Determining appropriate user access levels is the most important responsibility of data owners when implementing a data classification process, as it ensures that only authorized and legitimate users can access sensitive or important data. This provides confidentiality, integrity, availability, and accountability of data345.

Reviewing emergency changes to data (option A), authorizing application code changes (option B), and implementing access rules over database tables (option D) are not the most important responsibilities of data owners when implementing a data classification process. These are more related to the operational aspects of data management, which are usually delegated to other roles, such as the DBA or the IT staff. The data owner should oversee and approve these activities, but not perform them directly1.

Operating system parameters are settings or values that affect the behavior or performance of the operating system1. Modifications to the operating system parameters may be necessary to improve the system functionality, security, or efficiency. However, such modifications may also introduce risks or errors that can affect the system stability, compatibility, or integrity. Therefore, modifications to the operating system parameters should be authorized and documented by the appropriate authority2.

A change control log is a record of all changes made to the system, including the date, time, description, reason, authorization, and impact of each change3. A change control log can help the IS auditor to verify whether modifications to the operating system parameters were authorized by comparing the log entries with the actual system settings and the change approval documents4.

A post-implementation change review is the best compensating control against segregation of duties conflicts in new code development. This process involves a thorough review of the changes after they have been implemented to ensure that they meet their objectives and that the stakeholders are satisfied with the results1. It provides an opportunity to identify and correct any issues or conflicts that may have arisen during the development and implementation process. While other options like adding developers to the change approval board, limiting code deployment access to a small number of people, and creating staging environments can also serve as compensating controls, a post-implementation change review provides a more comprehensive and effective control mechanism21.

References:

Review and Close Change process ST 2 5 - Micro Focus

Change Management for SOC: Risks, Controls, Audits, Guidance

The best way to provide assurance that a project is adhering to the project plan is to conduct compliance audits at major system milestones. A compliance audit is a systematic and independent examination of the project’s activities, documents, and deliverables to determine whether they conform to the project plan and its specifications, standards, and requirements1. A major system milestone is a significant point or event in the project’s life cycle that marks the completion of a phase, stage, or deliverable2.

By conducting compliance audits at major system milestones, the auditor can provide assurance that the project is adhering to the project plan by:

Verifying that the project’s scope, schedule, budget, quality, and risks are aligned with the project plan and its objectives1

Identifying any deviations, discrepancies, or non-compliances that may affect the project’s performance or outcome1

Recommending and monitoring corrective and preventive actions to address the identified issues and improve the project’s compliance1

Reporting and communicating the audit findings, conclusions, and recommendations to the relevant stakeholders1

The other options are not as effective as conducting compliance audits at major system milestones for providing assurance that the project is adhering to the project plan. Requiring design reviews at appropriate points in the life cycle is a useful technique for ensuring that the project’s design meets the user and business requirements and follows the design standards and best practices3. However, design reviews are not sufficient for providing assurance that the project is adhering to the project plan, as they do not cover other aspects of the project such as schedule, budget, quality, or risks. Having an IS auditor participate on the steering committee is a possible way for providing assurance that the project is adhering to the project plan, as the auditor can provide independent advice and oversight to the steering committee on quality management issues and remediation efforts4. However, this may not be feasible or appropriate for every project, as it may create a conflict of interest or compromise the auditor’s objectivity and independence. Having an IS auditor participate on the quality assurance (QA) team is another possible way for providing assurance that the project is adhering to the project plan, as the auditor can assist the QA team in implementing procedures to facilitate adoption of quality management best practices5. However, this may also not be feasible or appropriate for every project, as it may create a conflict of interest or compromise the auditor’s objectivity and independence. Therefore, option D is the correct answer.

References:

What Is Compliance Audit? Definition & Process | ASQ

What Is A Project Milestone? - The Basics

Design Review - an overview | ScienceDirect Topics

Project success through project assurance - Project Management Institute

Quality Assurance Team: Roles & Responsibilities

 The most effective control over visitor access to highly secured areas is to require visitors to be escorted by authorized personnel. This control ensures that visitors are supervised at all times and do not enter any restricted or sensitive areas without permission. It also allows authorized personnel to verify the identity, purpose, and clearance of the visitors, and to monitor their behavior and activities.Escorting visitors also reduces the risk of tailgating, piggybacking, or unauthorized duplication of access credentials.

Requiring visitors to use biometric authentication, monitoring visitors online by security cameras, and requiring visitors to enter through dead-man doors are all examples of technical controls that can enhance visitor access control, but they are not as effective as escorting visitors. Biometric authentication can provide a high level of identity verification, but it does not prevent visitors from accessing unauthorized areas or compromising security in other ways. Security cameras can provide a record of visitor movements and actions, but they may not deter or detect security breaches in real time. Dead-man doors can prevent unauthorized entry by requiring two-factor authentication, but they do not ensure that visitors are accompanied by authorized personnel.

References:

ISC Best Practices for Facility Access Control1

Visitor Management Best Practices From Top Organizations2

8 Best Practices for Setting Up a Visitor Management System3

 Capacity management tools are primarily used to ensure that available resources are used efficiently and effectively to meet the current and future demands of the business. Capacity management tools can help monitor, analyze and optimize the performance and utilization of IT resources such as CPU, memory, disk, network, etc. The other options are not the primary purpose of capacity management tools, although they may be related or derived from them. References:

ISACA, CISA Review Manual, 27th Edition,chapter 4, section 4.32

ISACA, COBIT 2019 Framework: Introduction and Methodology, section 3.2

The best criteria for monitoring an IT vendor’s service levels are the performance metrics, as they provide quantifiable and measurable indicators of how well the vendor is delivering the agreed-upon services, such as availability, reliability, quality, timeliness, and customer satisfaction. A service auditor’s report is a document that provides an independent opinion on the vendor’s controls and processes, but it may not reflect the actual service levels or performance. A surprise visit to the vendor may help to verify the vendor’s compliance and operations, but it may not be feasible or effective for monitoring the service levels on a regular basis. An interview with the vendor may help to obtain feedback and insights from the vendor’s perspective, but it may not be objective or reliable formonitoring the service levels. References: CISA Review Manual(Digital Version), Chapter 2: Governanceand Management of IT, Section 2.4: IT Service Delivery and Support

A router is a type of device that sits on the perimeter of a corporate or home network, where it obtains a public IP address and then generates private IP addresses internally. A router connects two or more networks and forwards packets between them based on routing rules. A router can also provide network address translation (NAT) functionality, which allows multiple devices to share a single public IP address and access the internet. A switch is a type of device that connects multiple devices within a network and forwards packets based on MAC addresses. An intrusion prevention system (IPS) is a type of device that monitors network traffic and blocks or modifies malicious packets based on predefined rules. A gateway is a type of device that acts as an interface between different networks or protocols, such as a modem or a firewall. References: CISA Review Manual (Digital Version), [ISACA Glossary of Terms]

The best source of information for an IS auditor to use as a baseline to assess the adequacy of an organization’s privacy policy is the local privacy standards and regulations. Privacy standards and regulations are legal requirements that specify how personal data should be collected, processed, stored, shared, and disposed of by organizations. By using local privacy standards and regulations as a baseline, the IS auditor can ensure that the organization’s privacy policy complies with the applicable laws and protects the rights and interests of data subjects. Historical privacy breaches and related root causes, globally accepted privacy best practices, and benchmark studies of similar organizations are useful sources of information for improving an organization’s privacy policy, but they are not as authoritative and relevant as local privacy standards and regulations. References: CISAReview Manual (Digital Version): Chapter 2 - Governance and Management of Information Technology

Understanding the business process is the most important factor for an effective control self-assessment (CSA) program. A CSA program is a technique that allows managers and work teams directly involved in business units, functions or processes to participate in assessing the organization’s risk management and control processes1. A CSA program can help identify risks and potential exposures to achieving strategic business objectives, evaluate the adequacy and effectiveness ofcontrols, and implement remediation plans to address any gaps or weaknesses2. To conduct a successful CSA, it is essential to have a clear and comprehensive understanding of the business process under review, including its objectives, inputs, outputs, activities, resources, dependencies, stakeholders, performance indicators, etc. This will help to identify the relevant risks and controls associated with the process, as well as to evaluate their impact and likelihood. Determining the scope of the assessment, performing detailed test procedures, and evaluating changes to the risk environment are also important factors for an effective CSA program, but not as important as understanding the business process. These factors are more related to the execution and monitoring phases of the CSA program, while understanding the business process is related to the planning and preparation phase. Without a solid understanding of the business process, the scope, testing, and evaluation of the CSA may not be accurate or complete. References: ISACA CISA Review Manual 27th Edition, page 310

Ransomwareis a type of malicious software that encrypts the victim’s data and demands a ransom for its decryption1. Ransomware attacks can cause significant damage to an organization’s operations, reputation, andfinances1. Therefore, it is important to mitigate the impact of ransomware attacks by implementing effective prevention and recovery strategies.

One of the best ways to mitigate the impact of ransomware attacks is to back up data frequently12345. Data backups are copies of the organization’s data that are stored in a separate location or medium, such as an external harddrive, cloud storage, or tape2. Data backupscan help the organization restore its data in case of a ransomware attack, without paying the ransom or losing valuable information2. Data backups shouldbe performed regularly, preferably daily or weekly, depending on the criticality and volume of the data2. Data backups should also be tested periodically to ensure their integrity and usability2.

The other options are not as effective as backing up data frequently in mitigating the impact of ransomware attacks. Invoking the disaster recovery plan (DRP) is a reactive measure that can help the organization resume its operations after a ransomware attack, but it does not prevent or reduce the damage caused by the attack3. Paying the ransom is not a recommended option, as it does not guarantee the decryption of the data or the deletion of the stolen data by the attackers. Paying the ransom also encourages further attacks and funds criminal activities14. Requiring password changes for administrative accounts is a good security practice, but it is not sufficient to prevent or recover from ransomware attacks. Ransomware attacks can exploit other vulnerabilities, such as phishing emails, outdated software, or weak network security15.

References: 1: How to Mitigatethe Risk of Ransomware Attacks: The Definitive Guide 2: Mitigating malwareand ransomware attacks - The National Cyber Security Centre 3: 3 steps to prevent and recover from ransomware 4: Ransomware Epidemic: Use these 8 Strategies to Mitigate Risk 5: Practical Steps to Mitigate Ransomware Attacks - ITSecurityWire

 The greatest concern for an IS auditor when evaluating an organization’s IT strategy and plans is that IT is not engaged in business strategic planning, as this indicates a lack of alignment between IT and business objectives, which could result in inefficient and ineffective use of IT resources and capabilities. The absence of a defined IT security policy, the nondistribution of business strategy meeting minutes, and the inadequate documentation of IT strategic planning are also issues that should be addressed by an IS auditor, but they are not as significant as IT’s noninvolvement in business strategic planning. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.1

The primary factor to determine system criticality within an organization is the maximum allowable downtime (MAD). MAD is the maximum time frame during which recovery must become effective before an outage compromises the ability of an organization to achieve its business objectives and/or survival. MAD reflects the business impact of a system outage onthe organization’s operations, reputation, compliance, and finances. MAD can help to prioritize system recovery efforts, allocate resources, and establish recovery objectives.

The best source of information for assessing the effectiveness of IT process monitoring is performance data. Performance data is a type of information that measures and reports on the results or outcomes of IT processes, such as availability, reliability, throughput, response time, or error rate. Performance data can help assess the effectiveness of IT process monitoring by providing quantitative and qualitative indicators of whether IT processes are meeting their objectives, standards, or expectations. The other options are not as good as performance data in assessing the effectiveness of IT process monitoring, as they do not provide direct or objective evidence of IT process results or outcomes. Real-time audit software is a type of tool that can help automate and facilitate audit activities, such as data collection, analysis, or reporting, but it does not provide information on IT process performance. Quality assurance (QA) reviews are a type of activity that can help evaluate and improve the quality of IT processes, products, or services, but they do not provide information on IT process performance. Participative management techniques are a type of method that can help involve and motivate IT staff in decision-making and problem-solving processes, but they do not provide information on IT process performance. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The major advantage of automating internal controls is to efficiently test large volumes of data, because automated controls can perform repetitive tasks faster, more accurately, and more consistently than manual controls. Automated controls can also provide audit trails and exception reports that facilitate the monitoring and evaluationof the control effectiveness12. Reviewing large value transactions, identifying transactions with no segregation of duties, and performing analytical reviews are possible benefits of automating internal controls, but not the major advantage. References: 1: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.2 2: CISA Online Review Course, Module 5, Lesson 2

 The technology that has the smallest maximum range for data transmission between devices is near-field communication (NFC). NFC is a short-range wireless technology that enables two devices tocommunicate when they are in close proximity, usually within a few centimeters. NFC is commonly used for contactless payments, smart cards, and device pairing. According to the Bluetooth® Technology Website1, the effective range of NFC is less than a meter, while the other technologies have much longer ranges. Wi-Fi can reach up to 100 meters indoors and300 meters outdoors2. Bluetooth can reach up to 800 feet with Bluetooth5.0 specification3. Long-term evolution (LTE) canreach up to several kilometers depending on the cell tower and the device4.

References:

5: What is Wi-Fi? - Definition from WhatIs.com

6: Understanding Bluetooth Range | Bluetooth® Technology Website

7: What is Bluetooth Range? What You Need to Know

8: How far can LTE signals travel? - Quora

The answer D is correct because the most important thing to determine when conducting an audit of an organization’s data privacy practices is whether the systems inventory containing personal data is maintained. A systems inventory is a list of all the systems, applications, databases, and devices that store, process, or transmit personal data within the organization. Maintaining a systems inventory is essential for data privacy because it helps the organization to identify, classify, and protect the personal data it holds, as well as to comply with the relevant privacy laws and regulations. A systems inventory also enables the organization to perform data protection impact assessments (DPIAs), data breach notifications, data subject access requests, and data retention and disposal policies.

The other options are not as important as option D. Whether a disciplinary process is established for data privacy violations (option A) is a policy issue that may deter or sanction the employees who violate the data privacy rules, but it does not directly affect the data privacy practices of the organization. Whether strong encryption algorithms are deployed for personal data protection (option B) is a technical issue that may enhance the security and confidentiality of the personal data, but it does not address the other aspects of data privacy, such as accuracy, consent, and purpose limitation.Whether privacy technologies are implemented for personal data protection (option C) is also a technical issue that may support the data privacy practices of the organization, but it does not guarantee that the organization follows the best practices or complies with the applicable laws and regulations.

References:

IS Audit Basics: Auditing Data Privacy

Best Practices for Privacy Audits

ISACA Produces New Audit and Assurance Programs for Data Privacy and Mobile Computing

The auditor’s best course of action is to document the finding and explain the risk of having administrator accounts with inappropriate security settings. This is because the auditor’s role is to identify and report the issues, not to fix them or request others to fix them. The auditor should also communicate the impact of the finding, such as the possibility of unauthorized access, data tampering, or denial of service attacks. The auditor should not assume the responsibility of the IT manager or the DBA, who are in charge of changing the security parameters or disabling the accounts. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.2.21

CISA Online Review Course, Domain 1, Module 3, Lesson 32

An IT service desk is a function that provides technical support and assistance to the users of an organization’s IT systems and services. An IT service desk typically handles issues such as software installation, hardware troubleshooting, network connectivity, password reset, system configuration,and user training. An IT service desk aims to ensure that the IT systems and services are available, reliable, secure, and efficient for the users.

One of the best indications that there are potential problems within an organization’s IT service desk function is an excessive backlog of user requests. A backlog is a list of user requests that have not been resolved or completed by the IT service desk within a specified time frame. An excessive backlog means that the IT service desk is unable to meet the demand or expectations of the users, and that the users are experiencing delays, dissatisfaction, or frustration with the IT service desk.

An excessive backlog of user requests can indicate various problems within the IT service desk function, such as:

Insufficient staff, resources, or capacity to handle the volume or complexity of user requests

Ineffective processes, procedures, or tools for managing, prioritizing, or resolving user requests

Lack of skills, knowledge, or training among the IT service desk staff to deal with different types of user requests

Poor communication, collaboration, or coordination among the IT service desk staff or with other IT functions or stakeholders

Low quality, performance, or security of the IT systems or services that cause frequent or recurring user issues

Therefore, an excessive backlog of user requests is the best indication that there are potential problems within an organization’s IT service desk function.

References:

What is an IT Service Desk? Definition and Functions - Indeed

The Most Common IT Help Desk Issues - SherpaDesk

18 Common IT Help Desk Problems and Solutions - E-Pulse Blog

Encryption is the process of transforming information into an unreadable form using a secret key, so that only authorized parties can access it. Encryption would protect the confidentiality of information sent in email messages, as it would prevent unauthorized parties from intercepting and reading the messages. Secure Hash Algorithm 1 (SHA-1) is a cryptographic hash function that produces a fixed-length output from an input. SHA-1 does not encrypt information, but rather verifies its integrity by detecting any changes or modifications. Digital signatures are electronic signatures that use encryption and hash functions to authenticate the identity of the sender and the integrity of the message. Digital signatures do not protect the confidentiality of information, but rather ensure its authenticity and non-repudiation. Digital certificates are electronic documents that contain the public key and identity information of an entity, such as a person, organization or device. Digital certificates are issued by trusted third parties called certificate authorities (CAs). Digital certificates do not protect the confidentiality of information, but rather enable secure communication and encryption by verifying the identity and public key of an entity. References:

: [Encryption Definition]

: [Secure Hash Algorithm 1 (SHA-1) Definition]

: [Digital Signature Definition]

: [Digital Certificate Definition]

 The auditor should be most concerned with the impact AI will have on enterprise architecture (EA) when reviewing a project to replace multiple manual data entry systems with an AI system. EA is a comprehensive framework that defines the structure, components, relationships, and principles of an organization’s IT environment. EA can help to align the IT strategy with the business strategy and ensure the coherence, consistency, and integration of the IT systems and services. Replacing manual data entry systems with an AI system may have significant implications for the EA, such aschanging the business processes, data flows, security requirements, performance standards, or governance models. The auditor should assess whether the project has considered the impact of AI on EA and whether the EA has been updated accordingly. References:

CISA Review Manual (Digital Version), Chapter 1, Section 1.41

CISA Online Review Course, Domain 5, Module 1, Lesson 22

The first thing that an IS auditor should do when a follow-up audit reveals some management action plans have not been initiated is to escalate the lack of plan completion to executive management. This is because the failure to implement the agreed management action plans may indicate that the management is not taking the audit findings and recommendations seriously, or that they are accepting too much risk by not addressing the identified issues. Escalating the lack of plan completion to executive management can help to raise awareness and accountability, as well as to seek support and intervention to ensure that the management action plans are executed in a timely and effective manner12.

Confirming whether the identified risks are still valid is not the first thing to do, although it may be a useful step to reassess the current situation and the potential impact of not implementing the management action plans. However,confirming the validity of the risks does not address the rootcauseof why the management action plans have not been initiated, nor does it provide any assurance or remediation for the unresolved issues34.

Providing a report to the audit committee is not the first thing to do, although it may be a necessary step to communicate and document the results of the follow-up audit. However, providing a report to the audit committee does not guarantee that the management action plans will be initiated, nor does it resolve any conflicts or challenges that may prevent the management from implementing them34.

Requesting an additional action plan review to confirm the findings is not the first thing to do, although it may be a prudent step to verify and validate the accuracy and completeness of the follow-up audit. However, requesting an additional review may delay or defer the implementation of the management action plans, as well as consume more internalaudit resources and time

The most important thing to define within a disaster recovery plan (DRP) is the roles and responsibilities for recovery team members, as this ensures that everyone knows what to do, who to report to, and how to communicate in the event of a disaster. A business continuity plan (BCP) is a broader document that covers the overall strategy and objectives for maintaining or resuming business operations after a disaster. Test results for backup data restoration are important to verify the integrity and availability of backup data, but they are not part of the DRP itself. A comprehensive list of disaster recovery scenarios and priorities is useful to identify the potential risks and impacts of different types of disasters, but it is not as critical as defining the roles and responsibilities for recovery teammembers. References: CISA Review Manual (Digital Version), Chapter 4: Information Systems Operations, Maintenance and Service Management, Section 4.3: Disaster Recovery Planning1

Attribute sampling is a method of audit sampling that is used to test the effectiveness of controls by measuring the rate of deviation from a prescribed procedure or attribute. Attribute sampling is suitable for testing compliance with the data center’s physical access log system, as the auditor can compare the identification document numbers and photos of the visitors with the records in the system and determine whether there are any discrepancies or errors. Attribute sampling can also provide an estimate of the deviation rate in the population and allow the auditor to draw a conclusion about the operating effectiveness of the control.

Variable sampling, on the other hand, is a method of audit sampling that is used to estimate the amount or value of a population by measuring a characteristic of interest, such as monetary value, quantity, or size. Variable sampling is not appropriate for testing compliance with the data center’s physical access log system, as the auditor is not interested in estimating the value of the population, but rather in testing whether the system is operating as intended.

Quota sampling and haphazard sampling are both examples of non-statistical sampling methods that do not use probability theory to select a sample. Quota sampling involves selecting a sample based on certain criteria or quotas, such as age, gender, or location. Haphazard sampling involves selecting a sample without any specific plan or method. Both methods are not suitable for testing compliance with the data center’s physical access log system, as they do not ensure that the sample is representative of the population and do not allow the auditor to measure the sampling risk or project the results to the population.

Therefore, attribute sampling is the most useful sampling method for an IS auditor conducting compliance testing for the effectiveness of the data center’s physical access log system.

References:

Audit Sampling - What Is It, Methods, Example, Advantage, Reason

ISA 530: Audit sampling | ICAEW

 Limiting the use of logs to only those purposes for which they were collected is the best way to address potential data privacy concerns associated with inadvertent disclosure of machine identifier information contained within security logs, because it minimizes the risk of unauthorized access, misuse, or leakage of personal data that may be embedded in the logs. Logs should be collected and processed in accordance with the data protection principles and regulations, such as theGeneral Data Protection Regulation (GDPR)12. Restricting the transfer of log files from host machine to online storage, only collecting logs from servers classified as business critical, and limiting log collection toonly periods of increased security activity are not effective ways to address data privacy concerns, because they do not prevent or mitigate the potential disclosure of personal datain the logs. References: 1: CISA Review Manual (DigitalVersion), Chapter 5, Section 5.4.4 2: CISA Online Review Course, Module 5, Lesson 4

 The auditor should first escalate to audit management to discuss the audit plan. This is because the audit plan should be based on a risk assessment and aligned with the organization’s objectives and strategies. The auditor should not accept the CIO’s request without proper justification and approval from the audit management, who are responsible for ensuring the audit plan’s quality and independence. The auditor should also communicate the potential risks and implications of not conducting IS audits in the upcoming year, such as missing new or emerging threats, vulnerabilities, or compliance issues. References:

CISA Review Manual (Digital Version), Chapter 2, Section 2.11

CISA Online Review Course, Domain 1, Module 1, Lesson 22

 The primary reason to perform a risk assessment is to determine the current risk profile of the organization, which is the level of risk exposure and the likelihood and impact of potential threats. This will help the organization to identify and prioritize the risks that need to be addressed and to align the risk management strategy with the business objectives. A risk assessment may also help to achieve compliance, support the BIA, and allocate budget, but these are not the primary reasons. References: ISACA Glossary of Terms, section “risk assessment”

The programmer having access to the production programs is a control weakness that would have contributed most to the problem of unauthorized changes to key fields in a payroll system report. This is because it violates the principle of segregation of duties, which requires that different individuals or groups perform different functions related to system development, testing, implementation, and operation. Allowing programmers to access production programs increases the risk of errors, fraud, or malicious actions that may compromise the integrity, availability, or confidentiality of the system or its data. The other options are not as significant as having access to production programs, as they relate to other aspects of system development or maintenance, such as user involvement in testing (which affects user satisfaction and acceptance), user requirements documentation (which affects systemfunctionalityand quality), and payroll files control (which affects data security and accuracy). References: CISA Review Manual (Digital Version), Domain 3: Information Systems Acquisition, Development and Implementation, Section 3.2 Project Management Practices

The best solution for ensuring secure remote access to corporate resources is to use a virtual private network (VPN), as this creates an encrypted tunnel between the user’s device and the corporate network, preventing unauthorized interception or modification of data in transit. Additional firewallrules may help to restrict access to certain ports or protocols, but they do not provide encryption or authentication. Multi-factor authentication may help to verify the identity of the user, but it does not protect the data in transit. Virtual desktop may help to provide a consistent user interface and access to applications, but it does not ensure the security of thecommunication channel. References: CISA Review Manual (Digital Version), Chapter 5:Protection of Information Assets, Section 5.2: Network Security Devices and Technologies

The answer B is correct because Software as a Service (SaaS) provider is the most efficient solution for a multi-location healthcare organization that wants to be able to access patient data wherever patients present themselves for care. SaaS is a cloud computing model that allows users to access software applications over the internet, without having to install, maintain, or update them on their own devices or servers. SaaS providers host and manage the software applications and the underlying infrastructure, and handle any issues such as security, availability, and performance.

SaaS can offer several benefits for a multi-location healthcare organization, such as:

Accessibility: SaaS applications can be accessed from any device and location that has an internet connection, which enables the healthcare organization to access patient data across different facilities and regions, and provide seamless and coordinated care to the patients.

Scalability: SaaS applications can scale up or down according to the demand and usage of the healthcare organization, which allows the organization to accommodate fluctuations in patient volume, data volume, or service requirements.

Cost-effectiveness: SaaS applications are usually offered on a subscription or pay-per-use basis, which reduces the upfront and ongoing costs of purchasing, installing, and maintaining software licenses, hardware, and IT staff.

Security: SaaS providers are responsible for ensuring the security and privacy of the software applications and the data they store, which can help the healthcare organization comply with the relevant regulations and standards, such as HIPAA (Health Insurance Portability and Accountability Act) or GDPR (General Data Protection Regulation).

Some examples of SaaS providers that offer solutions for healthcare organizations are:

Epic: Epic is a leading provider of electronic health record (EHR) systems that enable healthcare organizations to store, manage, and share patient data across different settingsandspecialties. Epic also offers cloud-based solutions that allow healthcare organizations to access Epic’s software applications over the internet, without having to host them on their own servers.

Salesforce Health Cloud: Salesforce Health Cloud is a cloud-based platform that helps healthcare organizations connect with patients, providers, payers, and partners. Salesforce Health Cloud enables healthcare organizations to manage patient relationships, coordinate care teams, engage patients through personalized journeys, and leverage data and analytics to improve outcomes and efficiency.

DocuSign: DocuSign is a cloud-based platform that enables users to sign, send, and manage documents electronically. DocuSign can help healthcare organizations streamline workflows, reduce errors, and enhance compliance by automating the process of obtaining signatures for consent forms, contracts, prescriptions, referrals, and other documents.

The other options are not as efficient as option B. Infrastructure as a Service (IaaS) provider (option A) is a cloud computing model that provides users with access to computing resources such as servers, storage, network, and operating systems over the internet. IaaS can offer some benefits such as flexibility, scalability, and cost-effectiveness for a multi-location healthcare organization, but it also requires more technical expertise and management from the organization than SaaS. The organization would still need to install, configure, update, and secure the software applications that run on the IaaS infrastructure. Network segmentation (option C) is a technique that divides a network into smaller subnetworks based on criteria such as function, location, or security level. Network segmentation can improve the performance, security, and manageability of a network by reducing congestion, isolating threats, and enforcing policies. However, network segmentation alone does not enable a multi-location healthcare organization to access patient data wherever patients present themselves for care. The organization would still need a software solution that can store, manage, and share patient data across different segments of the network. Dynamic localization (option D) is a process that adapts the content and functionality of a software application to suit the preferences and needs of users in different locations or regions. Dynamic localization can enhance the user experience and satisfaction by providing relevant information in local languages, currencies, formats, and regulations. However, dynamic localization does not address the core issue of accessing patient data wherever patients present themselves for care. The organization would still need a software solution that can store, manage, and share patient data across different locations or regions.

References:

Epic

Salesforce Health Cloud

DocuSign

The best way to reduce the risk of inaccurate or misleading data proliferating through business intelligence systems is to establish rules for converting data from one format to another, because this ensures that the data quality and integrity are maintained throughout the data transformation process. Data conversion rules define the standards, procedures, and methods for transforming data from different sources and formats into a common format andstructure that can be used by the business intelligence systems12. Implementing data entry controlsfor new and existing applications, implementing a consistent database indexing strategy, and developing a metadata repository to store and access metadata are not the best ways to reduce the risk of inaccurate or misleading dataproliferating through business intelligence systems, becausethey do not address the issue of dataconversion, which is a critical step in the data integration process for business intelligence systems. References: 1: CISA Review Manual (Digital Version), Chapter 4, Section 4.3.3 2: CISA Online Review Course, Module 4, Lesson 3

Controls related to authorized modifications to production programs are best tested by tracing modifications from the original request for change forward to the executable program, as this ensures that the change management process was followed and that the modifications were approved, documented, tested, and implemented correctly. Tracing modifications from the executable program back to the original request for change may not reveal any unauthorized or undocumented changes thatoccurred during the process. Testing only the authorizations to implement the new program or reviewing only the actual lines of source code changed in the program are not sufficient to test the controls related to authorized modifications, as they do not cover the entire change management process. References: CISA Review Manual (Digital Version), Chapter 4: Information Systems Operations, Maintenance and Service Management, Section 4.2: Change Management

 The use of control totals satisfies the control objective of processing integrity. Processing integrity refers to the accuracy, completeness, timeliness, and validity of data processing. Control totals are a method of verifying the correctness of data processing by comparing the total value or count of a batch of transactions before and after processing. For example, if a batch of 100 invoices is entered into an accounting system, the total amount and number of invoices should match before and after processing. If there is a discrepancy, it indicates an error in data entry, transmission, or processing. Control totals help to ensure that no transactions are lost, duplicated, or altered during processing.

References:

Control Objectives & Activities: Examples, Appropriateness

Levels and Types of Control | Principles ofManagement

CISA Review Manual 27th Edition, page 337

The greatest risk if two users have concurrent access to the same database record is data integrity. Data integrity is the property that ensures that the data is accurate, complete, consistent, and valid throughout its lifecycle. If two users have concurrent access to the same database record, they may modify or delete the data in a conflicting or inconsistent manner, resulting in data corruption, loss, or duplication. This can affect the reliability and quality of the data, and cause errors or anomalies in the database operations and functions. The IS auditor should verify that the database has adequate controls to prevent or resolve concurrent access issues, such as locking mechanisms, transaction isolation levels, concurrency control protocols, or timestamping methods. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

 This is because privacy regulations are laws or rules that protect the personal information of individuals from unauthorized access, use, disclosure, or transfer by third parties. Payroll audit documentation may contain sensitive and confidential data, such as employee names, salaries, benefits, taxes, deductions, and bank accounts. If the audit management application is hosted by a third party in a different country, the organization may need to comply with the privacy regulations of both its owncountry and the host country, as well as any international or regional agreements or frameworks that apply. Privacy regulations may impose various requirements and obligations on the organization, such as obtaining consent from the data subjects, implementing appropriate security measures, notifying data breaches, and ensuring data quality and accuracy. Privacy regulations may also grant various rights to the data subjects, such as accessing, correcting, deleting, or transferring their data. Failing to comply with privacy regulations may expose the organization to significant risks and consequences, such as legal actions, fines, sanctions, reputational damage, or loss of trust.

Some examples of privacy regulations affecting the organization are:

The General Data Protection Regulation (GDPR), which is a comprehensive and strict privacy regulation that applies to anyorganization that processes personal data of individuals in the European Union (EU) or offers goods or services to them, regardless ofwhere the organization or the data is located1.

The California Consumer Privacy Act (CCPA), which is a broad and influential privacy regulation that applies to any organization that collectspersonal information of California residentsand meets certain thresholds of revenue, data volume, or data sharing2.

The Health Insurance Portability and Accountability Act (HIPAA), which is a sector-specific privacy regulation that applies to any organization that handles protected health information(PHI) of individuals in the United States, such as health care providers, health plans, or health care clearinghouses3.

Therefore, before using an audit management application hosted by a third party in a different country, the internal audit team should conduct a thorough assessment of the privacy regulations affecting the organization and ensure that they have adequate policies, procedures, and controls in place to comply with them.

Stress testing is a type of performance testing that evaluates how a system behaves under extreme load conditions, such as high user traffic, large data volumes, or limited resources. It is useful for identifying potential bottlenecks, errors, or failures that may affect the system’s functionality or availability. Stress testing during the quality assurance (QA) phase would have identified the concern of users complaining that a newly released ERP system is functioning too slowly. The other options are not as relevant for this concern, as they relate to different aspects of testing, such as regression testing (verifying that existing functionality is not affected by new changes), interface testing (verifying that the system interacts correctly with other systems or components), or integration testing (verifying that the system works as a whole after combining different modules or units). References: CISA Review Manual (Digital Version), Domain 5: Protection of Information Assets, Section 5.4 Testing Techniques1

The best reason for an IS auditor to emphasize to management the importance of using an IT governance framework is that frameworks can be tailored and optimized for different organizations. An IT governance framework is a set of principles, guidelines, and processes that help an organization align its IT strategy with its business goals, manage IT risks and performance, and deliver value from IT investments. An IT governance framework can be adapted and customized to suit the specific needs, context, and culture of each organization, taking into account factors such as size, industry, maturity, objectives, and stakeholders. An IT governance framework can also help an organization adopt best practices and standards from various sources, such as COBIT2, ITIL3, ISO/IEC 200004, and others.

The other options are not as good as option B, as they may not capture the full scope or benefits of using an IT governance framework. Frameworks enable IT benchmarks against competitors, but this is not the main purpose or advantage of using an IT governance framework. Frameworks help facilitate control self-assessments (CSAs), but this is only one aspect or tool of an IT governance framework. Frameworks help organizations understand and manage IT risk, but this is also only one outcome or objective of an IT governance framework.

References:

1: What is ITIL? Your guide to the IT Infrastructure Library | CIO

2: IT Governance Framework | Components | Framework | Terminology - EDUCBA

3: IT Governance: Definitions, Frameworks and Planning - ProjectManager

4: What Is IT Governance? - Definition from Techopedia

5: What is IT Governance? A formal way to align IT & business strategy | CIO

6: What Is IT Governance? - Definition from WhatIs.com

7: ISO/IEC 20000 Information Technology Service Management Systems Standard - ISO/IEC 20000 Portal

8: COBIT | Control Objectives for Information Technologies | ISACA

The best way for an IS auditor to understand the software benefits to the organization would be to review the business case, which is a document that provides the justification and rationale for acquiring a software solution based on its expected costs, benefits, risks, and alignment with the organization’s goals and strategies. The business case helps to evaluate the feasibility and viability of the software acquisition and to support the decision-making process. A feasibility study is a document that analyzes the technical, operational, economic, legal, and social aspects of a software solution to determine its feasibility and suitability for the organization’s needs, but it does not necessarily provide a clear indication of the software benefits to the organization. A request for proposal (RFP) is a document that solicits proposals from potential vendors or suppliers for a software solution based on the organization’s requirements and specifications, but it does not necessarily provide a clear indication of the software benefits to the organization. The alignment with IT strategy is a factor that influences the software acquisition processand ensures that the software solution supports and enables the organization’s IT strategy, but it is not a document that can be reviewed by an IS auditor to understand the software benefits to the organization. References: CISA Review Manual(Digital Version), Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.1: Business Case Development

 The most important thing to determine when conducting a post-implementation review is whether success criteria have been achieved. A post-implementation review is a process of evaluating the results and outcomes of a project or initiative after it has been completed and implemented. The success criteria are the measurable indicators that define what constitutes a successful project or initiative in terms of its objectives, benefits, quality, performance, and stakeholder satisfaction. The IS auditor should verify whether the success criteria have been achieved by comparing the actual results and outcomes with the expected or planned ones, and by assessing whether they meet or exceed the expectations and requirements of the stakeholders. The IS auditor should also identify any gaps, issues, or risks that may affect the sustainability or scalability of the project or initiative, and provide recommendations for improvement or remediation. The other options are not as important as determining whether success criteria have been achieved when conducting a post-implementation review, because they either focus on specific aspects or components of the project or initiative rather than theoverall value proposition, or they are part of the pre-implementation or implementation phases rather than the post-implementation phase. References: CISA Review Manual (Digital Version)1, Chapter 4, Section 4.2.3

 When auditing the closing stages of a system development project, the most important consideration should be the user acceptance test (UAT) results. The UAT is a critical phase of the system development life cycle (SDLC) that ensures that the system meets the functional requirements and expectations of the end users. The UAT results provide evidence of the system’s quality, performance, usability, and reliability. Control requirements, rollback procedures, and functional requirements documentation are also important considerations, but they are not ascrucial as the UAT results in determining if the system is ready for deployment. References: CISA Review Manual (Digital Version)1, page 325.

The concept of materiality is most important for an IS auditor to apply when planning an audit engagement, because it helps the auditor to determine the scope, objectives, procedures and resources of the audit. Materiality is the degree to which an omission or misstatement of information could affect the users’ decisions or the achievement of the audit objectives. By applying the concept of materiality, the auditor can focus on the most significant and relevant areas of the audit and avoid wasting time and effort on trivial or immaterial matters. The other options are not as important as planning an audit engagement, because they are either based on or affected by the materiality assessment done during the planning phase. References:

ISACA, CISA Review Manual, 27th Edition, chapter 1, section 1.31

ISACA, IT Audit and Assurance Standards, Guidelines and Tools and Techniques forIS Audit and Assurance Professionals, section 12022

Whenclassifying information, it is most important to align the classification to business risk, because it ensures that the information is protected according to its value andimpact to the organization34. Business risk considers factors such as legal, regulatory, contractual, operational, reputational, and financial implications of information disclosure or compromise34. Aligning information classification to business risk also helps to prioritize and allocate resources for information security measures. Security policy, data retention requirements, and industry standards are important considerations for information classification, but not as important as business risk. References: 3: CISA Review Manual(Digital Version), Chapter 5, Section 5.4.2 4: CISA Online Review Course, Module 5, Lesson 4

A web-based CRM system that is directly accessed by customers via the Internet should be hosted in a secure and isolated environment to protect it from external threats and unauthorized access. A web-based CRM system should also be reliable, trusted, and backedup regularly1.

Hosting the system on an external third-party service provider’s servers (A) or a hybrid-cloud platform managed by a service provider (B) may not be a concern for the auditor if the service provider has adequate security measures and service level agreements in place. The auditor should verify the security controls and contractual terms of the service provider before trusting them with the CRM data23.

Hosting the system within a demilitarized zone (DMZ) of a corporate network © is a common practice to provide an extra layer of security to the CRM system from untrusted networks, such as the Internet. A DMZ is a perimeter network that isolates the CRM system from the internal network and filters the incoming traffic from the external network using a security gateway4567.

Hosting the system within an internal segment of a corporate network (D) is a concern for the auditor because it exposes the CRM system and the internal network to potential attacks from the Internet. The CRM system should not be directly accessible from the Internet without a DMZ or a firewall to protect it. This could compromise the confidentiality, integrity, and availability of the CRM data and the internal network78.

The type of IS audit that would provide the greatest level of assurance that the department’s objectives have been met after implementing new technologies and processes is an integrated audit. An integrated audit is an audit that combines financial, operational, compliance, and IT auditing aspects to provide a holistic view of the organization’s performance and risks. An integrated audit can evaluate whether the new technologies and processes are aligned with the organization’s goals, strategies, policies, and controls, and whether they are delivering value, efficiency, effectiveness, and reliability. The other types of IS audits (A, C and D) would not provide the same level of assurance, as they would only focus on specific aspects of the organization’s activities, such as performance, cyber security, or financial reporting, which may not capture the full impact of the new technologies and processes. References: CISA Certification | Certified Information Systems Auditor | ISACA, CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.2: Types of IS Audit Engagements

 Recounting the transaction records to ensure no records are missing provides assurance that the best transactions were recovered successfully from a snapshot copy. This is because recounting the transaction records can verify that the number of records in the restored database matches the number of records in the snapshot copy, which represents the state of the database before the deletion occurred. Recounting the transaction records can also detect any data corruption or inconsistency that may have occurred during the restore process1.

Reviewing transaction recovery logs to ensure no errors were recorded is not the best answer, because transaction recovery logs may not capture all the details or issues that may affect the data quality or integrity. Transaction recovery logs are mainly used to monitor and troubleshoot the restore process, but they may not reflect the actual content or accuracy of the restored data2.

Rerunning the process on a backup machine to verify the results are the same is not the best answer, because rerunning the process may introduce additional errors or inconsistencies that may affect the data quality or integrity. Rerunning theprocess may also consume more time and resources than necessary, and it may not guarantee that the results are identical to the original data3.

Comparing transaction values against external statements to verify accuracy is not the best answer, because external statements may not be available or reliable for all transactions. External statements are documents or reports that provide information about transactions from a third-party source, such as a bank, a vendor, or a customer. However, external statements may not cover all transactions, or they may have differentformats, standards, or timeliness than the internal data

 The most important thing to assess when conducting a business impact analysis (BIA) is the completeness of critical asset inventory. This is because the critical asset inventory is the basis for identifying and prioritizing the business processes, functions, and resources that are essential for thecontinuity of operations. The critical asset inventory should include both tangible and intangible assets, such as hardware, software, data, personnel, facilities, contracts, and reputation. The critical asset inventory should also be updated regularly to reflect any changes in the business environment or needs. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.41

CISA Online Review Course, Domain 3, Module 3, Lesson 12

The best way to sanitize a hard disk for reuse to ensure the organization’s information cannot be accessed is data wiping. Data wiping is a process that overwrites the data on the hard disk with randomor meaningless patterns, making it unrecoverable by any software or hardware methods. Data wiping can provide a high level of security and assurance that the organization’s information is permanently erased from the hard disk, and that it cannot be accessed by unauthorized parties or malicious actors.

Re-partitioning is not a way to sanitize a hard disk for reuse, but rather a way to organize the hard disk into different logical sections or volumes. Re-partitioning does not erase the data on the hard disk, but only changes the structure and allocation of the disk space. Re-partitioning may make the data inaccessible to the operating system, but not to other tools or methods that can scan or recover the data from the disk sectors.

Degaussing is a way to sanitize a hard disk for reuse, but only for magnetic hard disks, not solid state drives (SSDs). Degaussing is a process that exposes the hard disk to a strong magnetic field, which disrupts and destroys the magnetic alignment of the data on the disk platters. Degaussing can effectively erase the data on magnetic hard disks, but it can also damage or render unusable the electronic components of the hard disk, such as the read/write heads or circuit boards. Degaussing also does not work on SSDs, which store data using flash memory cells, not magnetic media.

Formatting is not a way to sanitize a hard disk for reuse, but rather a way to prepare the hard disk for use by an operating system. Formatting is a process that creates a file system on the hard disk, which defines how the data is stored and accessed on the disk. Formatting does not erase the dataon the hard disk, but only deletes the file system metadata and marks the disk space as available for new data. Formatting may make the data invisible to the operating system, but not to other tools or methods that can restore or recover the data from the disk sectors.

References:

How to Wipe A Hard Drive for Reuse? Check the Quickest Way to Wipe A Hard Drive - EaseUS 1

HP PCs - Using Secure Erase or HP Disk Sanitizer 2

HOW to QUICKLY and PERMANENTLY SANITIZE ANY DRIVE (SSD, USB thumb drive …) 

 An organization is shifting to a remote workforce. In preparation, the IT department is performing stress and capacity testing of remote access infrastructure and systems. This type of control is being implemented to direct or guide actions to achieve a desired outcome. Therefore, it is a directive control. Directive controls are proactive controls that seek to prevent undesirable events from occurring. They include policies, standards, procedures, guidelines, training, and testing. Detective controls are reactive controls that seek to identify undesirable events that have already occurred. They include monitoring, logging, auditing, and reporting. Preventive controls are proactive controls that seek to avoid undesirable events from occurring. They include authentication, encryption, firewalls, and antivirus software. Compensating controls are alternative controls that provide a similar level of protection as the primary controls when the primary controls are not feasible or cost-effective. They include segregationof duties, manual reviews, and backup systems. References: CISA Review Manual (Digital Version), [ISACA Glossary of Terms]

 A distributed security administration system is a system that allows different administrators to manage the security of different parts of the network or organization. This can provide more flexibility, scalability, and efficiency than a centralized system, where one administrator is responsible for the entire security. However, a distributed security administration system also presents some potential challenges and risks, such as:

Inconsistency and conflict among different security policies and standards

Lack of coordination and communication among different administrators

Difficulty in monitoring and auditing the overall security status and performance

Increased complexity and cost of security management and maintenance

Therefore, the greatest potential concern for implementing a distributed security administration system is that the security procedures may be inadequate to support the change. Security procedures are the rules and guidelines that define how security is implemented and enforced in an organization. They include policies, standards, processes, roles, responsibilities, controls, and metrics. Security procedures should be aligned with the business objectives, risks, and requirements of the organization, as well as the best practices and regulations in the industry. Security procedures should also be reviewed and updated regularly to reflect the changes in the environment, technology, and threats.

If the security procedures are not adequate to support the change from a centralized to a distributed security administration system, the organization may face increased security risks, such as unauthorized access, data breaches, compliance violations, reputation damage, and financial losses. Therefore, it is essential to ensure that the security procedures are revised and adapted to suit the new system, and that they are communicated and enforced effectively across the organization.

References:

1: Security in Distributed System - GeeksforGeeks

2: Distributed System Security Architecture - Wikipedia

3: Distributed Systems Security: Issues, Processes and Solutions

The greatest indicator that the cybersecurity policy may need to be revised is a significant increase in approved exceptions. This implies that the policy is not aligned with the current business needs and risks, and that it may be too restrictive or outdated. The other options are not necessarily indicators of a need for policy revision, as they may be due to other factors such as changes in the externalenvironment, audit scope or methodology. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.21

Regression testing is the most appropriate testing method for assessing whether system integrity has been maintained after changes have been made. Regression testing is a type of software testing that ensures that previously developed and tested software still performs as expected after a change1 Regression testing helps to detectany defects or errors that may have been introduced or uncovered due to the change2 Regression testing can be performed at different levels of testing, such as unit, integration, system, and acceptance3

Unit testing is a type of software testing that verifies the functionality of individual components or units of code. Unit testing is usually performed by developers before integrating the code with other components. Unit testing helps to identify and fix errors at an early stage of development, but it does not ensure that the system as a whole works as expected after a change.

Integration testing is a type of software testing that verifies the functionality, performance, and reliability of the interactions between different components or units of code. Integration testing is usually performed after unit testing and before system testing. Integration testing helps to identify and fix errors that may occur when different components are integrated, but it does not ensure that the system as a whole works as expected after a change.

Acceptance testing is a type of software testing that verifies whether the system meets the user requirements and expectations. Acceptance testing is usually performed by end-users or customersafter system testing and before deploying the system to production. Acceptance testing helps to ensure that the system delivers the desired value and quality to the users, but it does not ensure that the system as a whole works as expected after a change.

References: 1: What is Regression Testing? Test Cases (Example) - Guru99 2: What is Regression Testing? Definition, Tools, Examples - Katalon 3: Regression testing - Wikipedia : What is Unit Testing? Definition, Types, Tools & Examples - Guru99 : What is Integration Testing? Definition, Types, Tools & Examples - Guru99 : What is Acceptance Testing? Definition, Types, Tools & Examples - Guru99

The best recommendation is to align the IT strategy with the business objectives. This will ensure that the IT projects and initiatives are consistent with the organization’s vision, mission, and goals. IT strategy should be derived from and support the business strategy, not the other way around. By aligning the IT strategy with the business objectives, the organization can achieve better value, performance, and alignment from its IT investments.

Reviewing priorities in the IT portfolio (option B) is not the best recommendation, as it does not address the root cause of the misalignment between the IT strategy and the IT portfolio. The IT portfolio should reflect the IT strategy, which in turn should reflect the business objectives. Simply changing the priorities in the IT portfolio without aligning the IT strategy with the business objectives may result in suboptimal or conflicting outcomes.

Changing the IT strategy to focus on operational excellence (option C) is also not the best recommendation, as it may not be aligned with the business objectives. The organization’s IT strategy should be based on its competitive advantage, market position, customer needs, and industry trends. If the organization’s business strategy is heavily focused on research and development, then changing the IT strategy to focus on operational excellence may not be appropriate or beneficial.

Aligning the IT portfolio with the IT strategy (option D) is also not the best recommendation, as it does not address the misalignment between the IT strategy and the business objectives. Aligning the IT portfolio with the IT strategy may improve the coherence and consistency of the IT projects, but it may not ensure that they are aligned with the organization’s vision, mission, and goals.

Therefore, option A is the correct answer.

References:

The Challenges of Aligning IT and the Business | CIO Insight

Strategic alignment and value maximization for IT project portfolios …

A Guide to IT Portfolio Management | AdobeWorkfront

Validation of rules by the business is the most helpful in establishing a baseline for measuring data quality because it ensures that the rules reflect the business needs and expectations. Validation of rules by the business also helps to identify and resolve any inconsistencies or conflicts among different data sources or stakeholders. Input from customers, industry standard business definitions and built-in data error prevention application controlsare useful for improving data quality, but they are not sufficient for establishing a baseline. References: CISA Review Manual (Digital Version) 1, Chapter 5, Section 5.4.1

 The IS auditor’s best course of action when reviewing the use of an outsourcer for disposal of storage media is to determine exposure to the business. Storage media, such as hard disks, tapes, flash drives, or CDs, may contain sensitive or confidential information that needs to be protected from unauthorized access, disclosure, or misuse. The IS auditor should verify that the outsourcer has a process that appropriately sanitizes the media before disposal, such as wiping, degaussing, shredding, or incinerating, and that the process is effective and compliant with the organization’s policies and standards. The IS auditor should also assess the potential impact and risk to the business if the storage media is not properly sanitized or disposed of, such as data breaches, reputational damage, legal or regulatory penalties, or loss of competitive advantage. The other options are not the best course of action, because they either do not address the root cause of the problem,or they are reactive rather than proactive measures. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

The risk that is most affected by this oversight is audit risk. Audit risk is the risk that the auditor may express an inappropriate opinion or conclusion based on the audit evidence obtained. Audit risk consists of inherent risk, control risk, and detection risk. Inherent risk is the risk that material errors or frauds exist in the audited area before considering the effectiveness of internal controls. Control risk is the risk that the internal controls fail to prevent or detect material errors or frauds. Detection risk is the risk that the auditor fails to identify material errors or frauds using the audit procedures performed. In this case, the auditor has overlooked evidence that could contradict a conclusion of the audit, which increases the detection risk and consequently the audit risk. References:

CISA Review Manual (DigitalVersion), Chapter 2, Section 2.31

CISA Online Review Course, Domain 1, Module 1, Lesson 32

 Social engineering is the manipulation of people to perform actions or divulge confidential information. It is a common technique used by attackers to gain unauthorized access to systems or data. Employees who use public social networking sites may be vulnerable to social engineering attacks, such as phishing, baiting, or pretexting, which pose the greatest risk to the organization’s security. The other options are not as serious as social engineering, as they relate to web application vulnerabilities, intellectual property rights, and reputation management, which are less likely to compromise the organization’s assets or operations. References: CISA Review Manual (Digital Version), Domain 5: Protection of Information Assets, Section 5.3 Security Awareness Training1

The data retention policy for a global organization with regional offices in multiple countries should align with local laws and regulations, as they may vary significantly from one country to another and may impose different requirements and penalties for non-compliance. The policy should also consider the corporate policies and practices, the global best practices, and the business goals and objectives, but these are secondary to the legal compliance. References: CISA Review Manual (Digital Version), Chapter 5: Protection of InformationAssets, Section 5.3: Data Classification and Protection

The best way to determine whether unauthorized changes have been made to production programs is to use source code comparison software to compare the current version of the programs with the previous version or the approved version. This will identify any changes that have been made without proper authorization or documentation. Tracing PCRs to logs or vice versa will only verify that the authorized changes have been recorded, but not detect any unauthorized changes. References: Standards, Guidelines, Tools and Techniques - ISACA, section “IS Audit and Assurance Tools and Techniques”

 A disaster recovery plan (DRP) is a set of detailed, documented guidelines that outline a business’ critical assets and explain how the organization will respond to unplanned incidents. Unplanned incidents or disasters typically include cyberattacks, system failures, power outages, natural disasters, equipment failures, or infrastructure damage1. A DRP aims to minimize the impact of a disaster on the business continuity, data integrity, and service delivery of the organization. A DRP also helps the organization recover from a disaster as quickly and efficiently as possible.

A DRP should include steps for obtaining replacement supplies, as this is an essential part of restoring the normal operation of the organization after a disaster. Replacement supplies may include hardware, software, data, network components, office equipment, or other resources that are needed to resume the business functions and processes that were disrupted by the disaster. Obtaining replacement supplies may involve contacting vendors, suppliers, or partners; activating backup or alternative systems; orpurchasing or renting new equipment. A DRP should identify the sources, locations, and costs of the replacement supplies, as well as the procedures and responsibilities for acquiring and installing them.

The other three options are not steps that a DRP should include, as they are either part of the pre-disaster planning process or not directly related to the disaster recovery objectives. Assessing and quantifying risk is a step that should be done before creating a DRP, as it helps identify the potential threats and vulnerabilities that could affect the organization and determine the likelihood and impact of each scenario2. Negotiating contracts with disaster planning consultants is also a pre-disaster activity that may help the organization design, implement, test, and maintain a DRP with external expertise and guidance3. Identifying application control requirements is not a step in a DRP, but rather a part of the application development and maintenance process that ensures the quality, security, and reliability of the software applications used by the organization.

Therefore, obtaining replacement supplies is the correct answer.

References:

What is a DisasterRecovery Plan? + Complete Checklist

Risk Assessment- ISACA

Disaster Recovery Planning - ISACA

[Application Controls - ISACA]

The greatest concern to an IS auditor reviewing an organization’s method to transport sensitive data between offices is that the method relies exclusively on the use of public key infrastructure (PKI). PKI is a set of tools and procedures that are used to create, manage, and revoke digital certificates and public keys for encryption and authentication1. PKI can provide secure and trustworthy communication over the internet, but it also has some limitations and risks that need to be considered.

One ofthe main limitations of PKI is that it depends on the trustworthiness and security of the certificate authority (CA), which is the entity that issues and verifies the digitalcertificates2. If the CA is compromised or malicious, it can issue fake or fraudulent certificates that can be used to impersonate legitimate parties or intercept sensitive data. For example, in 2011, a hacker breached the CA DigiNotar and issued hundreds of rogue certificates for domains such as Google,Yahoo, and Microsoft3. This allowed the hacker to conduct man-in-the-middle attacks and spy on the online activities of users in Iran3.

Another limitation of PKI is that it requires a complex and costly infrastructure to maintain and operate. PKI involves multiple components, such as servers, software, hardware, policies, and procedures, that need to be configured, updated, and monitored regularly1. PKI also requires a high level of technical expertise and coordination among different parties, such as users, administrators, CAs,and registration authorities (RAs)1. PKI can be vulnerable to human errors or negligence that can compromise its security or functionality. For example, in 2018, a software bug in Apple’s macOS High Sierra caused the system to accept any certificate as valid without checking its validity period. This could have allowed attackers to use expired or revoked certificates to bypass security checks.

Therefore, an IS auditor should be concerned if an organization relies exclusively on PKI for transporting sensitive data between offices. PKI can provide a high level of security and trust, but it also has some inherent risks and challenges that need to be addressed. An IS auditor should evaluate whether the organization has implemented adequate controls and measures to ensure the reliability and integrity of its PKI system. An IS auditor should also consider whether the organization has alternative or complementary methods for securing its data transmission, such as using symmetric encryption algorithms or digital signatures. Symmetric encryption algorithms use the same key for both encryption and decryption, which can offer faster performance and lower overhead than asymmetric encryptionalgorithms used by PKI4. Digital signatures use cryptographic techniques to verify the identity and authenticity of the sender and the integrity of the data5.

A balanced scorecard is a framework that translates the IT strategy into measurable objectives, indicators, targets, and initiatives across four perspectives: financial, customer, internal process, and learning and growth. A balanced scorecard helps to monitor and evaluate how well the IT function is delivering value to the organization, achieving its strategic goals, and improving its capabilities and competencies. The other options are not the primary uses of a balanced scorecard, because they either focus on specific aspects of IT rather than the overall performance, or they are not directly related to the IT strategy.

The best situation that justifies the use of a smaller sample size when testing the accuracy of transaction data is B. It is expected that the population is error-free. The sample size is the number of items selected from the population for testing. The sample size depends on various factors, such as the level of confidence, the tolerable error rate, the expected error rate, and the variability of the population. A smaller sample size means that fewer items are tested, which reduces the cost and time of testing, but also increases the sampling risk (the risk that the sample is not representative of the population).

One of the factors that affects the sample size is the expected error rate, which is the auditor’s best estimate of the proportion of errors in the population before testing. A higher expected error rate means that more errors are likely to be found in the population, which requires a larger sample size to provide sufficient evidence for the auditor’s conclusion. A lower expected error rate means that fewer errors arelikely to be found in the population, which allows a smaller sample size to provide sufficient evidence for the auditor’s conclusion. Therefore, if it is expected that the population is error-free (i.e., the expected error rate is zero or very low), a smaller sample size can be justified.

The other situations do not justify the use of a smaller sample size when testing the accuracy of transaction data. A. The IS audit staff has a high level of experience. The IS audit staff’s level of experience does not affect the sample size, but rather their ability to design and execute the sampling procedures and evaluate the results. The IS audit staff’s level of experience may affect their judgment in selecting and applying sampling methods, but it does not change the statistical or mathematical principles that determine the sample size. B. Proper segregation of duties is in place. Proper segregation of duties is an internal control that helps prevent or detect errors or fraud in transaction processing, but it does not affect the sample size. The sample size is based on the characteristics of the population and the objectives of testing, not on the controls in place. Proper segregation of duties may reduce the likelihood or impact of errors or fraud in transaction processing, but it does not eliminate them completely. Therefore, proper segregation of duties does not justify a smaller sample size when testing the accuracy of transaction data. C. The data can be directly changed by users. The data’s ability to be directly changed by users does not justify a smaller sample size, but rather a larger one. The data’s ability to be directly changed by users increases the risk of errors or fraud in transaction processing, which requires a larger sample size to provide sufficient evidence for the auditor’s conclusion. The data’s ability to be directly changed by users also increases the variability of the population, which affects the sample size.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, p. 2471

ISACA, CISA Review Questions, Answers & Explanations Database- 12 Month Subscription2

Audit Sampling - AICPA3

How to choose a sample size (for the statistically challenged)

The greatest advantage of vulnerability scanning over penetration testing is that the testing process can be automated to cover large groups of assets. Vulnerability scanning is an automated, high-level security test that reports its findings of known vulnerabilities in systems, networks, applications, and devices. Vulnerability scanning can be performed frequently, quickly, and efficiently to scan a large number of assets and identify potential weaknesses that need to be addressed. Vulnerability scanning can also help organizations comply with security standards and regulations, such as PCI DSS1.

The other options are not as advantageous as option D, as they may not reflect the true benefits or limitations of vulnerability scanning compared to penetration testing. The testing produces a lower number of false positive results, but this is not necessarily true, as vulnerability scanning may report vulnerabilities that are not exploitable or relevant in the context of the organization. Network bandwidth is utilized more efficiently, but this may not be a significant advantage, as vulnerability scanning may still consume considerable network resources depending on the scope and frequency of the scans. Custom-developed applications can be tested more accurately, but this is also not true, as vulnerability scanning may not be able to detect complex or unknown vulnerabilities that require manual analysis or exploitation.

References:

1: Vulnerability scanning vs penetration testing: What’s the difference? | TechRepublic

2: Vulnerability Scanning vs. Penetration Testing - Fortinet

3: Penetration Test Vs Vulnerability Scan | Digital Defense

4: Penetration Testing vs. Vulnerability Scanning: What’s the difference?

5: Penetration Testing vs. Vulnerability Scanning | Secureworks

6: PCI DSS Quick Reference Guide - PCI Security Standards Council

Stratified mean per unit sampling is a method of audit sampling that divides the population into subgroups (strata) based on some characteristic, such as monetary value, and then selects a sample from each stratum using mean per unit sampling. Mean per unit sampling is a method of audit sampling that estimates the total value of a population by multiplying the average value of the sample items by the number of items in the population. Stratified mean per unit sampling is suitable for populations that have a high variability or a skewed distribution, such as the bank accounts in this question. By stratifying the population, the auditor can reduce the sampling error and increase the precision of the estimate.

Difference estimation sampling (option A) is not the best sampling approach for these accounts. Difference estimation sampling is a method of audit sampling that estimates the total error or misstatement in a population by multiplying the average difference between the book value and the audited value of the sample items by the number of items in the population. Difference estimation sampling is suitable for populations that have a low variability and a symmetrical distribution, which is not the case for the bank accounts in this question.

Customer unit sampling (option C) is not a sampling approach, but a type of monetary unit sampling. Monetary unit sampling is a method of audit sampling that selects sample items based on their monetary value, rather than their physical units. Customer unit sampling is a variation of monetary unit sampling that treats each customer account as a single unit, regardless of how many transactions or balances it contains. Customer unit sampling may be appropriate for testing existence or occurrence assertions, but not for estimating total values.

Unstratified mean per unit sampling (option D) is not the best sampling approach for these accounts. Unstratified mean per unit sampling is a method of audit sampling that applies mean per unit sampling to the entire population without dividing it into subgroups. Unstratified mean per unit sampling may result in a larger sample size and a lower precision than stratified mean per unit sampling, especially for populations that have a high variability or a skewed distribution, such as the bank accounts in this question.

Therefore, option B is the correct answer.

References:

Audit Sampling - AICPA

Audit Sampling: Examples and Guidance To The Sampling Methods

Audit Sampling |Audit | Financial Audit - Scribd

A project business case is a document that describes the rationale and justification for initiating a project, based on its expected costs, benefits, risks, and feasibility. A project business case provides the most useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, because it helps the IS auditor to:

Understand the purpose, scope, objectives, and deliverables of the project

Assess the alignment of the project with the organization’s strategy, vision, and goals

Evaluate the value proposition and return on investment of the project

Identify the key stakeholders, sponsors, and owners of the project

Analyze the potential risks and issues associated with the project

Compare and prioritize the project with other competing projects

The other possible options are:

A. Project charter: A project charter is a document that formally authorizes and defines the high-level scope, roles, responsibilities, and authority of a project. A project charter provides some useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, but it is not the most useful information. A project charter does not provide enough details about the costs, benefits, risks, and feasibility of the project, which are essential for evaluating its suitability for an IT audit plan.

B. Project plan: A project plan is a document that outlines the detailed scope, schedule, budget, resources, quality, and communication plans of a project. A project plan provides some useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, but it is not the most useful information. A project plan does not provide enough information about the rationale, justification, value proposition, and alignment of the project with the organization’s strategy and goals, which are important for assessing its relevance for an IT audit plan.

C. Project issue log: A project issue log is a document that records and tracks the issues that arise during a project’s execution and how they are resolved. A project issue log provides some useful information to an IS auditor when selecting projects for inclusion in an IT audit plan, but it is not the most useful information. A project issue log does not provide enough information about the purpose, objectives, benefits, and feasibility of the project, which are critical for determining its priority for an IT audit plan.

The best way for the auditor to address this issue is to verify management has approved a policy exception to accept the risk. A policy exception is a formal authorization that allows a deviation from the established policy requirements for a specific situation or period of time. A policy exception should be based on a risk assessment that evaluates the impact and likelihood of the potential threats and vulnerabilities, as well as the cost and benefit of the alternative controls. A policy exception should also be documented, approved, and monitored by management.

Recommending the application be patched to meet requirements is not the best way for the auditor to address this issue. Patching the application may not be feasible, cost-effective, or timely, given that the application will be decommissioned in three months. Patching the application may also introduce new risks or errors that could affect the functionality or performance of the application.

Informing the IT director of the policy noncompliance is not the best way for the auditor to address this issue. Informing the IT director of the policy noncompliance may not resolve the issue or mitigate the risk, especially if the IT director is already aware of the situation and has decided to accept it. Informing the IT director of the policy noncompliance may also create unnecessary conflict or tension between the auditor and the auditee.

Taking no action since the application will be decommissioned in three months is not the best way for the auditor to address this issue. Taking no action may expose the organization to significant risks or consequences, such as data breaches, regulatory fines, or reputational damage, if the application is compromised or exploited by malicious actors. Taking no action may also violate the auditor’s professional standards and responsibilities, such as due care, objectivity, and reporting.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, p. 289

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Cybersecurity Engineering for Legacy Systems: 6 Recommendations - SEI Blog

How to Secure Your Company’s Legacy Applications - iCorps

The senior auditor’s most appropriate course of action is to have the finding reinstated, because the auditee’s claim of correcting the problem is not sufficient evidence to support the removal of the finding. The auditor should verify that the corrective action has been implemented effectively and that it has resolved the underlying issue or risk. The auditor should also document the evidence andresults of the verification in the work papers. The other options are not appropriate, because they either accept the auditee’s claim without verification, delegate the responsibility to the auditee or escalate the issue unnecessarily. References:

ISACA, CISA Review Manual, 27th Edition, chapter 1, section 1.51

ISACA, IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals,section12062

The best course of action for an IS auditor when an auditee is unable to close all audit recommendations by the time of the follow-up audit is to evaluate the residual risk due to open issues. Residual risk is the risk that remains after the implementation of controls or mitigating actions. Evaluating the residual risk due to open issues can help the IS auditor assess the impact and likelihood of the potential threats and vulnerabilities that have not been addressed by the auditee, as well as the adequacy and effectiveness of the existing controls or mitigating actions. Evaluating the residual risk due to open issues can also help the IS auditor prioritize and communicate the open issues to the auditee and other stakeholders, such as senior management or audit committee, and recommend appropriate actions or escalation procedures.

Ensuring the open issues are retained in the audit results is a course of action for an IS auditor when an auditee is unable to close all audit recommendations by the time of the follow-up audit, but it is not the best one. Ensuring the open issues are retained in the audit results can help the IS auditor document and report the status and progress of the audit recommendations, as well as provide a basis for futurefollow-up audits. However, ensuring the open issues are retained in the audit results does not provide an analysis or evaluation of the residual risk due to open issues, which is more important for informing decision-making and action-taking.

Terminating the follow-up because open issues are not resolved is not a course of action for an IS auditor when an auditee is unable to close all audit recommendations by the time of the follow-up audit, but rather a consequence or outcome of it. Terminating the follow-up because open issues are not resolved may indicate that the auditee has failed to comply with the agreed-upon actions or deadlines, or that the IS auditor has encountered significant obstacles or resistance from the auditee. Terminating the follow-up because open issues are not resolved may also trigger further actions or sanctions from the IS auditor or other authorities, such as issuing a qualified or adverse opinion, withholding certification, or imposing penalties.

Recommending compensating controls for open issues is not a course of action for an IS auditor when an auditee is unable to close all audit recommendations by the time of the follow-up audit, but rather a possible outcome or result of it. Compensating controls are alternative or additional controls that are implemented to reduce or eliminate the risk associated with a weakness or deficiency in another control. Recommending compensating controls for open issues may be appropriate when the auditee is unable to implement the original audit recommendations due to technical, operational,financial, or other constraints, and when the compensating controls can provide a similar or equivalent level of assurance. However, recommending compensating controls for open issues requires a prior evaluation of the residual risk due to open issues, which is more important for determining whether compensating controls are necessary and feasible.

References:

Follow-up Audits - Canadian Audit and Accountability Foundation 1

Conducting The Audit Follow-Up: When To Verify - TheAuditor 2

Internal Audit Follow Ups: Are They Really Worth The Effort

The lack of system documentation should be of most concern to an IS auditor reviewing the information systems acquisition, development, and implementation process. This is because system documentation is a vital source of information that describes the system’s purpose, functionality, design, architecture, testing, deployment, operation, and maintenance. System documentation helps the IS auditor to understand and evaluate the system’s quality, performance, security, compliance, and alignment with the business requirements and objectives. Without system documentation, the IS auditor may not be able to perform a thorough and effective audit of the system, aswell as identify any issues or risks that may affect the system’s reliability or integrity12.

Data owners are not trained on the use of data conversion tools is not the most concerning issue, although it may indicate a lack of user readiness or competence for the system implementation. Data conversion tools are software applications that help users to transform data from one format or structure to another, such as from legacy systems to new systems. Data owners are users who have the responsibility and authority to manage and control the data within their domain. Data owners should be trained on how to use data conversion tools to ensure that the data is accurately and securely transferred to the new system, as well as to avoid any data loss, corruption, or inconsistency. However, data owners are not the only users who need training for the system implementation, and data conversion tools are not the only tools that need training34.

A post-implementation lessons-learned exercise was not conducted is not the most concerning issue, although it may indicate a lack of continuous improvement or learning culture for the system development and implementation process. A post-implementation lessons-learned exercise is a meeting or a session that takes place after the completion of a system implementation project, where the project team and stakeholders discuss and document the successes and failures of the project, as well as identify any best practices or areas for improvement for future projects. Apost-implementation lessons-learned exercise can help to enhance the project management skills, knowledge, and performance of the project team and stakeholders, as well as to avoid repeating the same mistakes or problems in future projects56.

System deployment is routinely performed by contractors is not the most concerning issue, although it may pose some challenges or risks for the system implementation process. System deployment is the final stage of the system development life cycle (SDLC), where the system is installed and configured on the target environment and made available for use by end-users. System deployment can be performed by internal staff or external contractors, depending on the availability, expertise, and cost of resources. System deployment by contractors may offer some benefits such as faster delivery, lower cost, or higher quality than internal staff. However, system deployment by contractors mayalso introduce some risks such as loss of control, dependency, or security breaches over the system implementation process

 Internet Protocol (IP) address restrictions are used in a firewall to protect the entity’s internal resources by allowing or denying access to specific IP addresses or ranges of IP addresses based on predefined rules. Remote access servers, Secure Sockets Layers (SSLs), and failover services are not directly related to firewall protection, but rather to other aspects of network security, such as authentication, encryption, and availability. References: CISA Review Manual (Digital Version), Chapter 5: Protection of Information Assets, Section 5.2: Network Security Devices and Technologies

The greatest concern for an IS auditor reviewing an online security awareness program is that metrics have not been established to assess training results. Without metrics, it is difficult to measure the effectiveness of the program and identify areas for improvement. The other findings are alsoissues that need to be addressed, but they are not as significant as the lack of metrics. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.11

The correct answer is D. Maintenance procedures should be considered when examining fire suppression systems as part of a data center environmental controls review. Fire suppression systems are critical for protecting the data center equipment and personnel from fire hazards. Therefore, they should be regularly maintained and tested to ensure their proper functioning and compliance with safety standards. Maintenance procedures should include inspection, cleaning, replacement, and repair of the fire suppression system components, as well as documentation of the maintenance activities and results. Installation manuals, onsite replacement availability, and insurance coverage are notdirectly related to the fire suppression system performance and effectiveness, and therefore are not relevant for the audit review. References: CISA Review Manual (Digital Version)1, page 403.

The best way to verify the effectiveness of a data restoration process is to perform periodic complete data restorations. This is the process of transferring backup data to the primary system or data center and verifying that the restored data is accurate, complete, and functional. By performing periodic complete data restorations, the auditee can test the reliability and validity of the backup data, the functionality and performance of the restoration tools and procedures, and the compatibility and integrity of the restored data with the primary system. This will also help identify and resolve any issues or errors that may occur during the restoration process, such as corrupted or missing files, incompatible formats, or configuration problems.

Performing periodic reviews of physical access to backup media (option A) is not the best way to verify the effectiveness of a data restoration process, as it only ensures the security and availability of the backup media, not the quality or usability of the backup data. Physical access reviews are important for preventing unauthorized access, theft, damage, or loss of backup media, but they do not test the actual restoration process or verify that the backup data can be successfully restored.

Validating offline backups using software utilities (option C) is also not the best way to verify the effectiveness of a data restoration process, as it only checks the integrity and consistency of the backup data, not the functionality or compatibility of the restored data. Software utilities can help detect and correct any errors or inconsistencies in the backup data, such as checksum errors, duplicate files, or incomplete backups, but they do not test the actual restoration process or verify that the restored data can work with the primary system.

Reviewing and updating data restoration policies annually (option D) is also not the best way to verify the effectiveness of a data restoration process, as it only ensures that the policies are current and relevant, not that they are implemented and followed. Data restoration policies are important for defining roles and responsibilities, objectives and scope, standards and procedures, and metrics and reporting for the restoration process, but they do not test the actual restoration process or verify that it meets the expected outcomes.

Therefore, option B is the correct answer.

References:

Whatis backup and disaster recovery? | IBM

Backup and Recovery of Data: The Essential Guide | Veritas

Database Backup and Recovery Best Practices - ISACA

This means that the IT investments are aligned with the strategic goals and priorities of the organization, and that they deliver value and benefits to the business. Mapping IT investments to specific business objectives can help ensure that the IT investments are relevant, justified, and measurable, and that they support the organization’s mission and vision.

IT investments are implemented and monitored following a system development life cycle (SDLC) is an indication of effective IT project management, but not necessarily of effective IT investment management. The SDLC is a framework that guides the development and implementation of IT systemsand applications, but it does not address the alignment, justification, or measurement of the IT investments.

Key performance indicators (KPIs) are defined for each business requiring IT investment is an indication of effective IT performance management, but not necessarily of effective IT investment management. KPIs are metrics that measure the outcomes and results of IT activities and processes, but they do not address the alignment, justification, or value of the IT investments.

The IT investment budget is significantly below industry benchmarks is not an indication of effective IT investment management, but rather of low IT spending. The IT investment budget should be based on the organization’s needs and capabilities, and not on external comparisons. A low IT investment budget may indicate that the organization is underinvesting in IT, which could limit its potential for growth and innovation.

 A stateful firewall provides the greatest assurance that outgoing Internet traffic is controlled, as it monitors and filters packets based on their source, destination and connection state. A stateful firewall can prevent unauthorized or malicious traffic from leaving the network, as well as block incoming traffic that does not match an established connection. An intrusion detection system (IDS) can detect and alert on suspicious or anomalous traffic, but it does not block or control it. A security information and event management (SIEM) system can collect and analyze logs and events from various sources,but it does not directly control traffic. A load balancer can distribute traffic among multiple servers, but it does not filter or monitor it. References: CISA ReviewManual (Digital Version), Chapter 6, Section 6.2

The first step in managing the impact of a recently discovered zero-day attack is to identify vulnerable assets. A zero-day attack is a cyberattack that exploits a previously unknown or unpatched vulnerability in a software or system, before the vendor or developer has had time to fix it. Identifying vulnerable assets is crucial for managing the impact of a zero-day attack, because it helps to determine the scope and severity of the attack, prioritize the protection and mitigation measures, and isolate or quarantine the affected assets from further damage or compromise. The other options are not the first steps in managing the impact of a zero-day attack, because they either require more informationabout the vulnerable assets, or they are part of the subsequentsteps of assessing, responding, or recovering from the attack. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.4

Performing user acceptance testing (UAT) is the most important activity before implementing a new system, as it ensures that the system meets the user requirements and expectations, and that it is free of major defects. Documenting last-minute enhancements, performing a pre-implementation audit, and ensuring that code has been reviewed are also important activities, but they arenot as critical as UAT. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.2

 The finding that should be of greatest concern to an IS auditor reviewing data conversion and migration during the implementation of a new application system is that unauthorized data modificationsoccurred during conversion. Data conversion and migration is a process that involves transferring data from one system to another, ensuring its accuracy, completeness, integrity, and usability. Unauthorized data modifications during conversion can result in data loss, corruption, inconsistency, or duplication, which can affect the functionality, performance, reliability, and security of the new system. Unauthorized data modifications can also have serious business implications, such as affecting decision making, reporting, compliance, customer service, and revenue. The IS auditor should verify that adequate controls are in place to prevent, detect, and correct unauthorized data modifications during conversion, such as access control, data validation, reconciliation, audit trail, and backup and recovery. The other findings (A, B and D) are less concerning, as they can be mitigated by documenting the change management process, restoring the backups of the old system and data fromoffline storage, or automating the data conversion process. References: CISA Review Manual (Digital Version), Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.4: System Implementation

 When an IS audit reveals that a firewall was unable to recognize a number of attack attempts, the auditor’s best recommendation is to place an intrusion detection system (IDS) between the firewall and the Internet, as this would provide an additional layer of security and alert the organization of any malicious traffic that bypasses or penetrates the firewall. Placing an IDS between the firewall and the demilitarized zone (DMZ), the organization’s web server, or the organization’s network would not be as effective, as it would only monitor the traffic that has already passed through the firewall. References: CISA Review Manual (DigitalVersion), Chapter 5, Section 5.4.3

 The project manager should be accountable for managing the risks to project benefits. Project benefits are the expected outcomes or value that a project delivers to its stakeholders, such as improved efficiency, quality, customer satisfaction, or revenue. Project risks are uncertain events or conditions that may affect the project objectives, scope, budget, schedule, or quality. The project manager is responsible for identifying, analyzing, prioritizing, responding to, and monitoring project risks throughout the project life cycle. The other options are not accountable for managing project risks, as they have different roles and responsibilities. The enterprise risk manager is responsible foroverseeing the organization’s overall risk management framework and strategy, but not for managing specific project risks. The project sponsor is responsible for initiating, approving, and supporting the project, but not for managing project risks. The information security officer is responsible for ensuring that the project complies with the organization’s information security policies and standards, but not for managing project risks. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

 The best strategy to optimize data storage without compromising data retention practices is to limit the size of file attachments being sent via email. This strategy can reduce the amount of storage space required for email messages, as well as the network bandwidth consumed by email traffic. File attachments can be large and often contain redundant or unnecessary information that can be compressed, converted, or removed before sending. By limiting the size of file attachments, the sender can encourage the use of more efficient formats, such as PDF or ZIP, or alternative methods of sharing files, such as cloud storage or web links. This can also improve the security and privacy of email communications, as large attachments may pose a higher risk of being intercepted, corrupted, or infected by malware.

References:

Data Storage Optimization: What is it and Why Does it Matter?

Data storage optimization 101: Everything you need to know

The IS auditor’s best course of action if they suspect an organization’s computer may have been used to commit a crime is to contact the incident response team to conduct an investigation. The incident response team is a group of experts who are responsible for responding to security incidents, such as data breaches, ransomware attacks, or cybercrimes. The incident response team can help to preserve and collect digital evidence, determine the scope and impact of the incident, contain and eradicate the threat, and restore normal operations. The IS auditor should not examine the computer themselves, as they may inadvertently alter or destroy potential evidence, or compromise the chain of custody. The IS auditor should also not notify local law enforcement before further investigation, as this may escalatethe situation unnecessarily or interfere with the internal investigation process. The IS auditor should advise management of the crime after the investigation, or as soon as possible if there is an imminent risk or legal obligation to do so.

The executive management concern that could be addressed by the implementation of a security metrics dashboard is the effectiveness of the security program. A security metrics dashboard is a tool that provides a visual representation of key performance indicators (KPIs) and key risk indicators (KRIs) related to the organization’s information security objectives and activities. A security metrics dashboard can help executive management monitor and evaluate the performance and value delivery of the security program, identify strengths and weaknesses, assess compliance with policies and standards, and support decision making and improvement initiatives. Security incidents vs. industry benchmarks, total number of hours budgeted to security, and total number of false positives are not executive management concerns that could be addressed by the implementation of a security metrics dashboard. These are more operational or technical aspects of information security that could be measured and reported by other means, such as incident reports, budget reports, or log analysis. References: [ISACA CISA Review Manual 27th Edition], page 302

The most important thing for an IS auditor to review when evaluating the accuracy of a spreadsheet that contains several macros is the formulas within macros. Macros are sequences of commands or instructions that can automate tasks or calculations in a spreadsheet. Formulas are expressions that perform calculations on values or data in a spreadsheet. The accuracy of a spreadsheet depends largely on whether the formulas within macros are correct, consistent, and complete. The IS auditor should review the formulas within macros to verify that they produce the expected results and do not contain any errors or inconsistencies. The other options are not as important as formulas within macros, as they do not directly affect the accuracy of a spreadsheet. Encryption of the spreadsheet is a security control that can protect the confidentiality and integrity of the spreadsheet, but it does not ensure its accuracy. Version history is a document control feature that can track and manage changes to the spreadsheet, but it does not verify its accuracy. Reconciliation of key calculations is a validation technique that can compare and confirm the results of calculations with other sources, but it does not evaluate the accuracy of formulas within macros. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 Data analytics can be used to compare data from different sources and identify any discrepancies or anomalies. In this case, comparing a population of loans input in the origination system to loans booked on the servicing system can help detect any errors or frauds in the loan origination process. The other options are not examples of data analytics, but rather controls for data integrity, reconciliation, and error handling. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3.2

 Changing the default configurations of a database system is a critical control for securing it from unauthorized access or exploitation. Default configurations often include weak passwords, unnecessary services, open ports, or known vulnerabilities that can be easily exploited by attackers. The other options are not as important as changing the default configurations, as they do not address the root cause of the security risks. Normalizing tables in the database is a design technique for improving data quality and performance, but it does not affect security. Changing the service port used by the database server is a form of security by obscurity, which can be easily bypassed by port scanning tools. Using the default administration account after changing the account password is still risky, as the account name may be known or guessed by attackers. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.4

The best way to determine whether a test of a disaster recovery plan (DRP) was successful is to analyze whether predetermined test objectives were met. Test objectives are specific, measurable, achievable, relevant, and time-bound (SMART) goals that define what the test aims to accomplish and how it will be evaluated. Test objectives should be aligned with the DRP objectives and scope, and should cover aspects such as recovery time objectives (RTOs), recovery point objectives (RPOs), critical business functions, roles and responsibilities, communication channels, backup systems, and contingency procedures. By comparing the actual test results with the expected test objectives, the IS auditor can measure the effectiveness and efficiency of the DRP and identify any gaps or weaknesses that need to be addressed. 

Controls to minimize risk and maximize value for the IT portfolio should be the most important consideration when conducting a review of IT portfolio management, because they ensure that the IT portfolio aligns with the business strategy, objectives, and priorities, and that the IT investments deliver optimal benefits and outcomes. Assignment of responsibility for each project to an IT team member, adherence to best practice and industry approved methodologies, and frequency of meetings where the business discusses the IT portfolio are also relevant aspects of IT portfolio management, but they are not asimportant as controls to minimize risk and maximize value. References: CISA Review Manual (Digital Version),Chapter 1, Section 1.2.3

The most concerning issue when determining if information assets are adequately safeguarded during transport and disposal is lack of appropriate data classification. Data classification is a process that assigns categories or levels of sensitivity to different types of information assets based on their value, criticality, or risk to the organization. Data classification can help safeguard information assets during transport and disposal by providing criteria and guidelines for identifying, labeling, handling, and protecting information assets according to their sensitivity. Lack of appropriate data classification can compromise the security and confidentiality of information assets during transport and disposal by exposing them to unauthorized access, disclosure, theft, damage, or destruction. The other options are not as concerning as lack of appropriate data classification in safeguarding information assets during transport and disposal, as they do not affect the identification, labeling, handling, or protection of information assets according to their sensitivity. Lack of appropriate labeling is a possible factor that may increase the risk of misplacing, losing, or mishandling information assets during transport and disposal, but it does not affect the classification of information assets according to their sensitivity. Lack of recent awareness training is a possible factor that may affect the knowledge or behavior of staff involved in transporting or disposing of information assets, but it does not affect the classification of information assets according to their sensitivity. Lack of password protection is a possible factor that may affect the security or confidentiality of information assets stored on devices during transport and disposal, but it does not affect the classification of information assets according to their sensitivity. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.2

 The most important benefit of involving IS audit when implementing governance of enterprise IT is providing independent and objective feedback to facilitate improvement of IT processes.Governance of enterprise IT is the process of ensuring that IT supports the organization’s strategy, goals, and objectives in an effective, efficient, ethical, and compliant manner. IS audit can provide value to governance of enterprise IT by assessing the alignment of IT with business needs, evaluating the performance and value delivery of IT, identifying risks and issues related to IT, recommending corrective actions and best practices, and monitoring the implementation and effectiveness of IT governance activities. IS audit can also provide assurance that IT governance processes are designed and operating in accordance with relevant standards, frameworks, laws, regulations, and contractual obligations. Identifying relevant roles for an enterprise IT governance framework is a benefit of involving IS audit when implementing governance of enterprise IT, but not the most important one. IS audit can help define and clarify the roles and responsibilities of various stakeholders involved in IT governance, such as board members, senior management, business units, IT function, external parties, etc. IS audit can also help ensure that these roles are aligned with the organization’s strategy, goals, and objectives, and that they have adequate authority, accountability, communication, and reporting mechanisms. However, this benefit is more related to the design phase of IT governance implementation than to the ongoing monitoring and improvement phase. Making decisions regarding risk response and monitoring of residual risk is a benefit of involving IS audit when implementing governance of enterprise IT, but not the most important one. IS audit can help identify and assess the risks associated with IT activities and processes, such as strategic risks, operational risks, compliance risks, security risks, etc. IS audit can also help evaluate the effectiveness of risk management practices and controls implemented by management to mitigate or reduce these risks. However, this benefit is more related to the assurance function of IS audit than to its advisory function. Verifying that legal, regulatory, and contractual requirements are being met is a benefit of involving IS audit when implementing governance of enterprise IT, but not the most important one. IS audit can help verify that IT activities and processes comply with applicable laws, regulations, and contractual obligations, such as data protection laws, privacy laws, cybersecurity laws, industry standards, service level agreements, etc. IS audit can also help identify and report any instances of noncompliance or violations that could result in legal or reputational consequences for the organization. However, this benefit is more related to the assurance function of IS audit than to its advisory function. References: ISACA CISA Review Manual 27th Edition, page 283

 The most important thing for an IS auditor to examine when reviewing an organization’s privacy policy is its legitimate purpose for collecting personal data. A legitimate purpose is a clear and specific reason for collecting personal data that is necessary for the organization’s business operations or legal obligations, and that respects the rights and interests of the data subjects. A legitimate purpose is the basis for establishing a lawful and fair processing of personal data, and it should be communicated to the data subjects in the privacy policy. The other options are not as important as the legitimate purpose in reviewing the privacy policy. Explicit permission from regulators to collect personal data is not always required, as there may be other lawful bases for data collection, such as consent, contract, or public interest. Sharing of personal information with third-party service providers is not prohibited, as long as there are adequate safeguards and agreements in place to protect the data. The encryption mechanism selected by the organization for protecting personal data is a technical control that can enhance data security, but it does not determine the legality or fairness of data collection. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.2

 The IS auditor’s next course of action after finding that firewalls are outdated and not supported by vendors should be to determine the risk of not replacing the firewall. Outdated firewalls may have known vulnerabilities that can be exploited by attackers to bypass security controls and access the network. They may also lack compatibility with newer technologies or standards that are required for optimal network performance and protection. Not replacing the firewall could expose the organization to various threats, such as data breaches, denial-of-service attacks, malware infections, or regulatory non-compliance. The IS auditor should assess the likelihood and impact of these threats and quantify the risk level for management to make informed decisions.

Reviewing the performance against service level agreements (SLAs) would best determine whether the service provider continues to meet the organization’s objectives, as SLAs define the expected level of service, quality, availability, and responsibilities of both parties. Assessment of the personnel training processes of the provider, adequacy of the service provider’s insurance, and periodic audits of controls by an independent auditor are important aspects of outsourcing, but they do not directly measure the performance of the service provider against the organization’s objectives. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.5.2

 The primary advantage of object-oriented technology is enhanced efficiency due to the re-use of elements of logic. Object-oriented technology is a software design model that uses objects, which contain both data and code, to create modular and reusable programs. Objects can be inherited from other objects, which reduces duplication and improves maintainability. Grouping objects into methods for data access, managing sequential program execution for data access, and managing a restricted variety of data types for a data object are not advantages of object-oriented technology. References: ISACA CISA Review Manual 27th Edition, page 304

The security architecture of an online application is a design that describes how various security components and controls are integrated and configured to protect the application from internal and external threats. When auditing the security architecture of an online application, an IS auditor should first review the location of the firewall within the network, as this determines how effectively the firewall can filter and monitor the traffic between different network segments and zones. The firewall standards, configuration, and firmware version are also important aspects to review, but they are secondary to the location of the firewall.

Implementing business rules to validate employee data entry is the best way to reduce the likelihood of future occurrences of poor data quality that cause customer complaints about receiving different items from what they ordered on the organization’s website. Business rules are logical statements that define the conditions and actions for data validation, such as checking for data completeness, accuracy, consistency, and integrity. Assigning responsibility for improving data quality, investing in additional employee training for data entry, and outsourcing data cleansing activities to reliable third parties are also possible ways to improve data quality, but they are not as effective as implementing business rulesto validate employee data entry. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.3.1

 Coding standards provide field naming conventions, which are rules for naming variables, constants, functions, classes, and other elements in a program. Coding standards help to ensure consistency, readability, maintainability, and portability of code. Program documentation, access control tables, and data flow diagrams are not part of coding standards. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.3.1

 IT governance is a framework that defines the roles, responsibilities, and processes for aligning IT strategy with business strategy. The board of directors of an organization is ultimately accountable for IT governance and has the authority to approve the IT strategy. The board of directors does not need to address technical IT issues, be informed of all IT initiatives, or have an IT strategy committee, as these tasks can be delegated to other stakeholders or committees within the organization.

The most effective way to detect an intrusion attempt is to periodically review log files, which record the activities and events on a system or network. Log files can provide evidence of unauthorized access attempts, malicious activities, or system errors. Configuring the router as a firewall, using smart cards with one-time passwords, and installing biometrics-basedauthentication are preventive controls that can reduce the likelihood of an intrusion, but they do not detect it. References: ISACA CISA Review Manual 27th Edition, page 301

 A weakness in change management is the most likely cause of an incorrect version of source code being amended by a development team. Change management is the process of controlling and documenting changes to IT systems and software. It ensures that changes are authorized, tested, and implemented in a controlled manner. If change management is weak, there is a risk of using outdated or incorrect versions of source code, which can lead to errors, defects, or security vulnerabilities in the software. 

A disaster recovery plan (DRP) is a set of procedures and resources that enable an organization to restore its critical operations, data, and applications in the event of a disaster1. A DRP should be aligned with the organization’s business continuity plan (BCP), which defines the strategies and objectives for maintaining business functions during and after a disaster1.

To ensure that a DRP is effective, it should betested regularly and thoroughly to identify and resolve any issues or gaps that might hinder itsexecution2345. Testing a DRP can help evaluate its feasibility, validity, reliability, and compatibility with the organization’s environment and needs4. Testing can also help prepare the staff, stakeholders, and vendors involved in the DRP for their roles and responsibilities during a disaster3.

There are different methods and levels of testing a DRP, depending on the scope, complexity, and objectives of the test4. Some of the common testing methods are:

Walkthrough testing: This is a step-by-step review of the DRP by the disaster recovery team and relevant stakeholders. It aims to verify the completeness and accuracy of the plan, as well as to clarify any doubts or questions among the participants45.

Simulation testing: This is a mock exercise of the DRP in a simulated disaster scenario. It aims to assess the readiness and effectiveness of the plan, as well as to identify any challenges or weaknesses that might arise during a real disaster45.

Checklist testing: This is a verification of the availability and functionality of the resources and equipment required for the DRP. It aims toensure that the backup systems, data, anddocumentation are accessible and up-to-date45.

Full interruption testing: This is the most realistic and rigorous method of testing a DRP. It involves shutting down the primary site and activating the backup site for a certain period of time. It aims to measure the actual impact andperformance of the DRP under real conditions45.

Parallel testing: This is a less disruptive method of testing a DRP. It involves running the backup site in parallel with the primary site without affecting the normal operations. It aims to compare and validate the results and outputs of both sites45.

Amongthese methods, full interruption testing would best demonstrate that an effectiveDRP is in place, as it provides the most accurate and comprehensive evaluation ofthe plan’s capabilities and limitations4. Full interruption testing can reveal any hidden or unforeseen issues or risks that might affect the recovery process, such as data loss, system failure, compatibility problems, or human errors4. Full interruption testing can also verify that the backup site can support the critical operations and services ofthe organization without compromising its quality or security4.

However, full interruption testing also has some drawbacks, such as being costly, time-consuming, risky, and disruptive to the normaloperations4. Therefore, it should be planned carefullyand conducted periodically with proper coordination and communication among all parties involved4.

The other options are not as effective as full interruption testing in demonstrating that an effective DRP is in place. Frequent testing of backups is only one aspect of checklist testing, which does not cover other components or scenarios of the DRP4. Annual walk-through testing is only atheoretical review of the DRP, which does not test its practical implementation or outcomes4. Periodic risk assessment is only a preparatory step for developing or updating the DRP, which does not test its functionality or performance4.

References: 2: Best Practices For Disaster Recovery Testing | Snyk 3: Disaster Recovery Plan (DR) Testing — Methods and Must-haves -US Signal 4: Disaster Recovery Testing: What You Need toKnow - Enterprise Storage Forum 5: Disaster Recovery Testing Best Practices - MSP360 1: How to Test a Disaster Recovery Plan - Abacus

 An employee is induced to reveal confidential IP addresses and passwords by answering questions over the phone. This is a social engineering attack method that exploits the trust or curiosity of the employee to obtain sensitive information that can be used to access or compromise the network. According to the web search results, social engineering is a technique that uses psychological manipulationto trick users into making security mistakes or giving away sensitive information1. Phishing, whaling, baiting, and pretexting are some of the common forms of social engineering attacks2. Social engineering attacks are often more effective and profitable than purely technical attacks, as they rely on human error rather than system vulnerabilities

The most effective control to mitigate unintentional misuse of authorized access is security awareness training. This is because security awareness training can educate users on the proper use of their access rights, the potential consequences of misuse, and the best practices to protect the confidentiality, integrity, and availability of information systems. Security awareness training can also help users recognize and avoid common threats such as phishing, malware, and social engineering.

Annual sign-off of acceptable use policy, regular monitoring of user access logs, and formalized disciplinary action are not the most effective controls to mitigate unintentional misuse of authorized access. These controls may help deter or detect intentional misuse, but they do not address the rootcause of unintentional misuse, which is often a lack of knowledge or awareness of security policies and procedures.

Parallel processing is a system implementation approach that involves running the new system and the old system simultaneously for a period of time until the new system is verified and accepted. The primary advantage of parallel processing is that it provides assurance that the new system meets performance requirements and produces the same or better results as the old system. Parallel processing also minimizes the risk of system failure and data loss, as the old system can be used as a backup or fallback option in case of any problems with the new system.

 The greatest concern associated with a high number of IT policy exceptions approved by management is that the exceptions may result in noncompliance. IT policy exceptions are deviations from the established IT policies that are granted by management for specific reasons and circumstances. However, if there are too many exceptions, it may indicate that the IT policies are not aligned with the business needs, regulatory requirements, or best practices. This may expose the organization to legal, contractual, or reputational risks due to noncompliance. The other options are not as concerning as noncompliance, as they do not have the same potential impact or consequences. The exceptions are likely to continue indefinitely is a possible outcome of a high number of exceptions, but it does notnecessarily imply a negative effect on the organization. The exceptions may elevate the level of operational risk is a valid concern, but it can be mitigated by implementing compensating controls or monitoring mechanisms. The exceptions may negatively impact process efficiency is a minor concern, as it does not affect the effectiveness or reliability of the IT processes. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 The most important consideration for an IS auditor when scheduling follow-up activities for agreed-upon management responses to remediate audit observations is the risk rating of original findings. The risk rating of original findings is an assessment of the potential impact or likelihood of an audit issue or observation on the organization’s objectives, operations, or reputation. The risk rating of original findings can help determine the priority and urgency of follow-up activities for agreed-upon management responses to remediate audit observations by ensuring that high-risk issues are addressed first and more frequently than low-risk issues. The other options are not as important as the risk rating of original findings in scheduling follow-up activities for agreed-upon management responses to remediate audit observations, as they do not reflect the significance or severity of audit issues orobservations. Business interruption due to remediation is a possible consequence of implementing corrective actions to address audit issues or observations, but it does not indicate the priority or urgency of follow-up activities. IT budgeting constraints is a possible factor that may affect the availability or feasibility of resources for implementing corrective actions to address audit issues or observations, but it does not indicate the priority or urgency of follow-up activities. Availability of responsible IT personnel is a possible factor that may affect the accountability or responsiveness of staff for implementing corrective actions to address audit issues or observations, but it does not indicate the priority or urgency of follow-up activities. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.4

The first course of action that the auditor should recommend after finding that several employees are spending an excessive amount of time using social media sites for personal reasons is to implement policies addressing acceptable usage of social media during working hours. Policies can help define the scope, purpose, rules, and expectations of using social media in the workplace, both for personal and professional reasons. Policies can also specify the consequences of violating the policies, such as disciplinary actions or termination. Policies can help deter employees from misusing social media at work, which could affect their productivity, performance, or security. Policies can also help protect the organization from legal liabilities or reputational damages that could arise from inappropriate or unlawful employee behavior on social media. 

The most important control to assess in an audit of an organization’s accounts payable processes is segregation of duties between issuing purchase orders and making payments. Segregation of duties is a principle that requires different individuals or departments to perform different tasks or functions within a process, in order to prevent fraud, errors, or conflicts of interest. In the accounts payableprocess, segregation of duties between issuing purchase orders and making payments ensures that no one person can initiate and complete a transaction without proper authorization and verification. This reduces the risk of duplicate payments, overpayments, unauthorized payments, or payments to fictitious vendors.

References:

Accounts payable controls

Accounts Payable Internal Controls: A Simple Checklist

 The primary concern when negotiating a contract for a hot site is the availability of the site in the event of multiple disaster declarations. A hot site is a fully equipped alternative facility that can be used to resume business operations in the event of a disaster. However, if multiple clients of the hot site provider declare a disaster at the same time, there may be a shortage of resources or capacity to accommodate all of them. Therefore, the contract should specify the terms and conditions for ensuring the availability and priority of the hot site for the organization. The other options are not as important as availability, as they do not affect the ability to use the hot site in a disaster situation. Coordination with the site staff in the event of multiple disaster declarations is a logistical issue that can be resolved by communication and planning. Reciprocal agreements with other organizations are alternative arrangements that can be used to share resources or facilities in a disaster, but they may not be asreliable or suitable as a hot site. Complete testing of the recovery plan is a good practice that can help validate and improve the effectiveness of the recovery plan, but it is not a concern for negotiating a contract for a hot site. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.3

The most important thing for the auditor to confirm when sourcing the population data for testing accounts payable controls by performing data analytics is that the data is taken directly from the system. Taking the data directly from the system can help ensure that the data is authentic, complete, and accurate, and that it has not been manipulated or modified by any intermediary sources or processes. The other options are not as important as taking the data directly from the system, as they do not affect the validity or reliability of the data. There is no privacy information in the data is a privacy concern that can help protect the confidentiality and integrity of personal or sensitive data, but it does not affect the accuracy or completeness of the data. The data can be obtained in a timely manner is a logistical concern that can help facilitate the efficiency and effectiveness of the data analytics process, but it does not affect the authenticity or accuracy of the data. The data analysis tools have been recently updated is a technical concern that can helpenhance the functionality and performance of the data analytics tools, but it does not affect the validity or reliability of the data. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 The best compensating control when segregation of duties is lacking in a small IS department is transaction log review. Transaction log review can help detect any unauthorized or fraudulent activities performed by IS staff who have access to multiple functions or systems. Transaction log review can also provide an audit trail for accountability and investigation purposes. The other options are not as effective as transaction log review in compensating for the lack of segregation of duties. Background checks are preventive controls that can help screen potential employees for any criminal records or dishonest behavior, but they do not prevent existing employees from abusing their access privileges. User awareness training is a detective control that can help educate users on how to report any suspicious or abnormal activities in the IS environment, but it does not monitor or verify the actions of IS staff. Mandatory holidays are deterrent controls that can discourage IS staff from engaging in fraudulent activities by requiring them to take periodic leave, but they do not prevent or detect such activities when they occur. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 A business continuity plan (BCP) is a system of prevention and recovery from potential threats to a company. The plan ensures that personnel and assets are protected and are able to function quickly in the event of a disaster1. A core part of a BCP is the documentation of workaround processes to keep a business function operational during recovery of IT systems. Workaround processes are alternative methods or procedures that can be used to perform a business function when the normal IT systems are unavailable or disrupted2. For example, if an online payment system is down, a workaround process could be to accept manual payments or use a backup system. Workaround processes help to minimize the impact of IT disruptions on the business operations and ensure continuity of service to customers and stakeholders3.

References:

1 explains what is a business continuity plan and why it is important.

2 defines what is a workaround process and how it can be used in a BCP.

3 provides examples of workaround processes for different business functions.

 Secure code reviews as part of a continuous deployment program are preventive controls. Preventive controls are controls that aim to prevent or avoid undesirable events or outcomes from occurring, such as errors, defects, or incidents. Secure code reviews are activities that examine and evaluate the source code of a software or application to identify and eliminate any vulnerabilities, flaws, or weaknesses that may compromise its security, functionality, or performance. Secure code reviews as part of a continuous deployment program can help prevent or avoid security issues or incidents from occurring by ensuring that the code is secure and compliant before it is deployed to production. The other options are not correct types of controls for secure code reviews as part of a continuous deployment program, as they have different meanings and functions. Detective controls are controls that aim to detect or discover undesirable events or outcomes that have occurred, such as errors, defects, or incidents. Logical controls are controls that use software or hardware mechanisms to regulate or restrict access to IT resources, such as data, systems, or networks. Corrective controls are controls that aim to correct or rectify undesirable events or outcomes that have occurred, such as errors, defects, or incidents. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 The greatest concern for an IS auditor reviewing data conversion and migration during the implementation of a new application system is unauthorized data modifications occurred during conversion. Unauthorized data modifications are changes or alterations to data that are not authorized, intended, or expected, such as due to errors, fraud, or sabotage. Unauthorized data modifications occurred during conversion can compromise the accuracy, completeness, andintegrity of the data being converted and migrated to the new application system, and may result in data loss, corruption, or inconsistency. The other options are not as concerning as unauthorized data modifications occurred during conversion in reviewing data conversion and migration during the implementation of a new application system, as they do not affect the accuracy, completeness, or integrity of the data being converted and migrated. Data conversion was performed using manual processes is a possible factor that may increase the risk or complexity of data conversion and migration, but it does not necessarily imply that unauthorized data modifications occurred during conversion. Backups of the old system and data are not available online is a possible factor that may affect the availability or accessibility of the old system and data for backup or recovery purposes, but it does not imply that unauthorized data modifications occurred during conversion. The change management process was not formally documented is a possible factor that may affect the quality or consistency of the change management process for implementing the new application system, but it does not imply that unauthorized data modifications occurred during conversion. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The IS auditor’s first course of action should be to verify the results of the critical automatic calculations made by the system to determine the validity of user concerns. This is because the IS auditor needs to obtain sufficient and appropriate audit evidence to support the audit findings and conclusions. By verifying the results, the IS auditor can assess whether there are any errors or discrepancies in the system’s calculations that could affect the accuracy and reliability of the financial data. The IS auditor can use various techniques to verify the results, such as re-performing the calculations, comparing them with expected values, or tracing them to source documents. 

The best recommendation to prevent fraudulent electronic funds transfers by accounts payable employees is dual control. Dual control is a segregation of duties control that requires two or more individuals to perform or authorize a transaction or activity. Dual control can prevent fraudulent electronic funds transfers by requiring independent verification and approval of payment requests, amounts, and recipients by different accounts payable employees. The other options are not as effective as dual control in preventing fraudulent electronic funds transfers, as they do not involve independent checks or approvals. Periodic vendor reviews are detective controls that can help identify any irregularities or anomalies in vendor payments, but they do not prevent fraudulent electronic funds transfers from occurring. Independent reconciliation is a detective control that can help compare and confirm payment records with bank statements, but it does not prevent fraudulent electronic funds transfers from occurring. Re-keying of monetary amounts is an input control that can help detect any errors or discrepancies in payment amounts, but it does not prevent fraudulentelectronic funds transfers from occurring. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 The best recommendation to reduce the risk of data leakage from employee use of social networking sites for business purposes is to provide education and guidelines to employees on use of social networking sites. Education and guidelines can help employees understand the benefits and risks of using social media for business purposes, such as enhancing brand awareness, engaging with customers, or sharing industry insights. They can also inform employees about the dos and don’ts of social media etiquette, such as respecting privacy, protecting intellectual property, avoiding conflicts of interest, or complying with legal obligations. Education and guidelines can also raise awareness of potential data leakage scenarios, such as phishing attacks, malicious links, fake profiles, or oversharing sensitive information, and provide tips on how to prevent or respond to them. 

 A post-implementation review is a process of evaluating the outcome and benefits of a project or a system after it has been implemented. The main purpose of a post-implementation review is to determine to what extent the business requirements are being met by the new system. Therefore, the most likely aspect to be assessed is the results of line processing, which refers to the actual performance and functionality of the system in the operational environment.

 The most important task before implementing any associated email controls to prevent sensitive information from being emailed outside the organization by employees is to develop an information classification scheme. An information classification scheme is a framework that defines the categories and levels of sensitivity for different types of information, such as public, internal, confidential, or secret. An information classification scheme can help implement email controls by providing criteria and guidelines for identifying, labeling, handling, and protecting sensitive information in email attachments. The other options are not as important as developing an information classification scheme, as they do not address the root cause of the problem or provide the same benefits. Requiring all employees to sign nondisclosure agreements (NDAs) is a legal control that can help deter or penalize employees from disclosing sensitive information, but it does not prevent them from emailing it outside the organization. Developing an acceptable use policy for end-user computing (EUC) is a governance control that can help define and communicate the rules and expectations for using IT resources, such as email, but it does not prevent employees from emailing sensitive information outside the organization. Providing notification to employees about possible email monitoring is a transparency control that can help inform and warn employees about the potential consequences of emailing sensitive information outside the organization, but it does not prevent them from doing so. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.2

 Configuring each authentication server as belonging to a cluster of authentication servers is the best way to minimize performance degradation of servers used to authenticate users of an e-commerce website. A cluster is a group of servers that work together to provide high availability, load balancing, and fault tolerance. If one server fails or becomes overloaded, another server in the cluster can take over its workload without disrupting the service. A single server as a primary authentication server and a second server as a secondary authentication server is not as effective as a cluster, because the secondary server is only used when the primary server fails, which means it is idle most of the time and does not improve performance. Configuring each authentication server and ensuring that each disk of its RAID is attached to the primary controller does not address the issue of performance degradation, but rather the issue of data redundancy and reliability. RAID (redundant array of independent disks) is a technology that combines multiple disks into a logical unit that can tolerate disk failures and improve data access speed. Configuring each authentication server and ensuring that the disks of each server form part of a duplex does not address the issue of performance degradation, but rather the issue of data backup and recovery. A duplex is a pair of disks that store identical copies of data, so that if one disk fails, the other disk can be used to restore the data. References: ISACA CISA Review Manual 27th Edition, page 310

 An IS auditor would be most concerned if process ownership has not been established for the information asset management process, as this would indicate a lack of accountability, responsibility, and authority for managing the assets throughout their lifecycle. The process owner should also ensure that the process is aligned with the organization’s objectives, policies, and standards. The process should require specifying the physicallocations of assets, include asset review, and identify asset value, but these are less critical than establishing process ownership. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The primary area of focus when an organization decides to outsource technical support for its external customers is to align service level agreements (SLAs) with current needs. SLAs are contracts that define the scope, quality, and expectations of the services provided by the vendor, as well as the remedies or penalties for non-compliance. SLAs are essential for ensuring that the outsourced technical support meets the customer’s requirements and satisfaction, as well as the organization’s objectives andstandards. By aligning SLAs with current needs, the organization can specify the key performance indicators (KPIs), metrics, and targets that reflect the desired outcomes and value of the technical support. This can also help to monitor and evaluate the vendor’s performance, identify gaps or issues, and implement corrective actions or improvements.

References:

Service Level Agreement (SLA)Examples and Template

What is an SLA? Best practices for service-level agreements

 The best metric to assure compliance with the policy of providing security awareness training to all new employees is the percentage of new hires that have completed the training, as this directly measures the extent to which the policy is implemented and enforced. The number of new hires who have violated enterprise security policies, the number of reported incidents by new hires, and the percentage of new hires who report incidents are not directly related to the policy, as they may depend on other factors such as the nature and frequency of threats, the effectiveness of security controls, and the reporting culture of the organization. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.7

 User requirements are statements that describe what the users expect from the software system in terms of functionality, quality, and usability. They are essential inputs for the software development process, as they guide the design, implementation, testing, and deployment of the system. Therefore, an IS auditor’s greatest concern when reviewing the early stages of a software development project would be the lack of acceptance criteria behind user requirements. Acceptance criteria are measurable conditions that define when a user requirement is met or satisfied. They help ensure that the user requirements are clear, complete, consistent, testable, and verifiable. Without acceptance criteria, it would be difficult to evaluate whether the system meets the user expectations and delivers value to the organization. Technical documentation, such as program code, is usually produced in later stages of the software development process. Completion of all requirements at the end of each sprint is not mandatory in agile software development methods, as long as there is a prioritized backlog of requirements that can be delivered incrementally. A detailed unit and system test plan is also important for ensuring software quality, but it depends on well-defined user requirements andacceptance criteria. References: Information Systems Acquisition, Development & Implementation, CISA ReviewManual (Digital Version)

 A proper audit trail of changes to server start-up procedures would include evidence of operator overrides, which are actions taken by the system operator to bypass or modify the normal execution of the server start-up process. Operator overrides may indicate unauthorized or improper changes that could affect the security, availability, or performance of the server. Therefore, an audit trail should capture and document any operator overrides that occur during the server start-up process.

Evidence of subsystem structure, program execution, and security control options are not directly related to changes to server start-up procedures. Subsystem structure refers to the components and relationships of a subsystem within a larger system. Program execution refers to the process of running a software program on a computer. Security control options refer to the settings and parameters that define the security level and access rights for a system or application. These are all important aspects of auditing a server, but they do not provide evidence of changes to server start-up procedures.

The best way to ensure the quality and integrity of test procedures used in audit analytics is to centralize procedures and implement change control. Centralizing procedures means storing themin a common repository that can be accessed and updated by authorized users. Change control means implementing a process for tracking, reviewing, approving, and documenting any changes made to theprocedures. This ensures that the procedures are consistent, accurate, reliable, and secure. References: CISA Review Manual, 27th Edition, page 401

Reviewing and evaluating application test cases is the most effective use of an IS auditor’s time during the evaluation of controls over a major application development project. Application test cases are designed to verify that the application meets the functional and non-functional requirements and specifications. They also help to identify and correct any errors, defects, or vulnerabilities in the application before it is deployed. By reviewing and evaluating the test cases, the IS auditor can assess the quality, reliability, security, and performance of the application and provide recommendations for improvement. 

The best document for an IS auditor to use in detecting a weakness in segregation of duties is a process flowchart. A process flowchart is a diagram that illustrates the sequence of steps, activities, tasks, or decisions involved in a business process. A process flowchart can help detect a weakness in segregation of duties by showing who performs what actions or roles in a process, and whether there is any overlap or conflict of interest among them. The other options are not as useful as a process flowchart in detecting a weakness in segregation of duties, as they do not show who performs what actions or roles in a process. A system flowchart is a diagram that illustrates the components, functions, interactions, or logic of an information system. A data flow diagram is a diagram that illustrates how data flows from sources to destinations through processes, stores, or external entities. An entity-relationship diagram is a diagram that illustrates how entities (such as tables) are related to each other through attributes (such as keys) in a database. References: CISA ReviewManual (Digital Version), Chapter 3, Section 3.2

 The best detective control for a job scheduling process involving data transmission is job failure alerts that are automatically generated and routed to support personnel. Job failure alerts are notifications that indicate when a scheduled job or task fails to execute or complete successfully, such as due to errors, interruptions, or delays. Job failure alerts can help detect and correct any issues or anomalies in the job scheduling process involving data transmission by informing and alerting the support personnel who can investigate and resolve the problem. The other options are not as effective as job failure alerts in detecting issues or anomalies in the job scheduling process involving data transmission, as they do not provide timely or specific information or feedback. Metrics denoting the volume of monthly job failures are reported and reviewed by senior management is a reporting technique that can help measure and improve the performance and reliability of the job scheduling process, but it does not provide immediate or detailed information on individual job failures. Jobs are scheduled to be completed daily and data is transmitted using a Secure File Transfer Protocol (SFTP) is a preventive control that can help ensure the timeliness and security of the job scheduling process involving data transmission, but it does not detect any issues or anomalies that may occur during the process. Jobs are scheduled and a log of this activity is retained for subsequent review is a logging technique that can help record and track the status and results of the job scheduling process involving data transmission, but it does not provide real-time or proactive information on job failures. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

The greatest risk associated with an incomplete inventory of deployed software in an organization is the inability to deploy updated security patches. Security patches are updates that fix vulnerabilities or bugs in software that could be exploited by attackers. Without an accurate inventory of software versions and configurations, it is difficult to identify and apply the relevant patches in a timely manner, which exposes the organization to increased security risks. Inability to close unused ports on critical servers, inability to identify unused licenses within the organization, and inability to determine the cost of deployed software are not as critical as security risks. References: ISACA CISA Review Manual 27th Edition, page 308

The role within the RACI chart that would provide information on who has oversight of staff performing a specific task is accountable. A RACI chart is a matrix that defines and assigns the roles and responsibilities of different stakeholders for a project, process, or activity. RACI stands for responsible, accountable, consulted, and informed. Accountable is the role that has the authority and oversight to approve or reject the work done by the responsible role. The other options are not the roles that provide information on who has oversight of staff performing a specific task, as they have different meanings and functions. Consulted is the role that provides input or advice to the responsible or accountable roles. Informed is the role that receives updates or reports from the responsible or accountable roles. Responsible is the role that performs or executes the work or task. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

 Substantive testing provides the most reliable audit evidence on the validity of transactions in a financial application. Substantive testing is an audit procedure that examines the financial statements and supporting documentation to see if they contain errors or misstatements. Substantive testing can help to verify that the transactions recorded in the financial applicationare authorized, complete, accurate, and properly classified. Substantive testing can include methods such as vouching, confirmation, analytical procedures, or physical examination. 

The best recommendation for an organization that is unable to add new servers on demand in a cost-efficient manner is to build a virtual environment. A virtual environment is a technology that allows multiple virtual machines to run on a single physical server, sharing its resources and capabilities. A virtual environment can help the organization add new servers on demand in a cost-efficient manner by reducing the need for hardware acquisition, maintenance, and power consumption. The other options are not as effective as building a virtual environment, as they do not address the root cause of the problem or provide the same benefits. Increasing the capacity of existing systems is a short-term solution that can help improve the performance and availability of the current servers, but it does not enable the organization to add new servers on demand in a cost-efficient manner. Upgrading hardware to newer technology is a costly solution that can help enhance the functionality and reliability of the servers, but it does not enable the organization to add new servers on demand in a cost-efficient manner. Hiring temporary contract workers for the IT function is an irrelevant solution that can help supplement the IT staff’s skills and knowledge, but it does not enable the organization to add new servers on demand in a cost-efficient manner. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3.1

 Input validation is the best control to address SQL injection vulnerabilities, because it can prevent malicious users from entering SQL commands or statements into input fields that are intended for data entry, such as usernames or passwords. SQL injection is a technique that exploits a security vulnerability in an application’s software by inserting SQL code into a query string that can execute commands on a database server. Unicode translation, SSL encryption, and digital signatures are not effectivecontrols against SQL injection, because they do not prevent or detect SQL code injection into input fields. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.4.2

Flooding the site with an excessive number of packets is an attack technique that will succeed because of an inherent security weakness in an Internet firewall. This type of attack is also known as a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack if it involves multiple sources. The aim of this attack is to overwhelm the network bandwidth or the processing capacity of the firewall or the target system, rendering it unable to respond to legitimate requests or perform its normal functions. An Internet firewall is a device or software that monitors andcontrols incoming and outgoing network traffic based on predefined rules. A firewall can block or allow traffic based on various criteria, such as source address, destination address, port number, protocol type, application type, etc. However, a firewall cannot prevent traffic from reaching its interface or distinguish between legitimate and malicious traffic based on its content or behavior. Therefore, a firewall is vulnerable to flooding attacks that exploit its limited resources. Phishing is an attack technique that involves sending fraudulent emails or messages that appear to come from legitimate sources, such as banks, government agencies, online services, etc., in order to trick recipients into revealing their personal or financial information, such as passwords, credit card numbers, bank account details, etc., or into clicking on malicious links or attachments that can infect their systems with malware or ransomware. Phishing does not exploit an inherent security weakness in an Internet firewall, but rather exploits human psychology and social engineering techniques. A firewall cannot prevent phishing emails or messages from reaching their intended targets, unless they contain some identifiable features that can be filtered out by the firewall rules. However, a firewall cannot detect or prevent users from responding to phishing emails or messages or from opening malicious links or attachments. Using a dictionary attack of encrypted passwords is an attack technique that involves trying to guess or crack passwords by using a list of common or likely passwords or by using a brute-force method that tries all possible combinations of characters. This type of attack does not exploit an inherent security weakness in an Internet firewall, but rather exploits weak or poorly chosen passwords or weak encryption algorithms.A firewall cannot prevent a dictionary attack of encrypted passwords, unless it has some mechanisms to detect and block repeated or suspicious login attempts or to enforce strong password policies. However, a firewall cannot protect passwords from being stolen or intercepted by other means, such as phishing, malware, keylogging, etc. Intercepting packets and viewing passwords is an attack technique that involves capturing and analyzing network traffic that contains sensitive information, such as passwords, credit card numbers, bank account details, etc., in order to use them for malicious purposes. This type of attack does not exploit an inherent security weakness in an Internet firewall, but rather exploits insecure or unencrypted network communication protocols or channels. A firewall cannot prevent packets from being intercepted and viewed by unauthorized parties, unless it has some mechanisms to encrypt or obfuscate the network traffic or to authenticate the source and destination of the traffic. However, a firewall cannot protect packets from being modified or tampered with by other means, such as man-in-the-middle attacks, replay attacks, etc. References: ISACA CISA Review Manual 27th Edition, page 300

Access controls for source libraries are the features of a library control software package that would protect against unauthorized updating of source code. Access controls are the mechanisms that regulate who can access, modify, or delete the source code stored in the source libraries. Source libraries are the repositories that contain the source code files and their versions. By implementing access controls for source libraries, the library controlsoftware package can prevent unauthorized or malicious users from tampering with the source code and compromising its integrity, security, or functionality1.

The other options are not as effective as access controls for source libraries in protecting against unauthorized updating of source code. Option A, required approvals at each life cycle step, is a good practice but may not be sufficient to prevent unauthorized updates if the approval process is bypassed or compromised. Option B, date and time stamping of source and object code, is a useful feature but may not prevent unauthorized updates if the date and time stamps are altered or ignored. Option D, release-to-release comparison of source code, is a helpful feature but may not prevent unauthorized updates if the comparison results are not reviewed or acted upon.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

How to protect your source code from attackers2

How to Stop Unauthorized Use of Open Source Code

 A system electronic log is the most useful source of information for an IS auditor to review all access attempts to a video-monitored and proximity card-controlled communications room. A system electronic log can provide accurate and detailed records of the date, time, card number, and status (success or failure) of each access attempt. A system electronic log can also be easily searched, filtered, and analyzed by the auditor to identify any unauthorized or suspicious access attempts.

A manual sign-in and sign-out log is not as reliable or useful as a system electronic log, because it depends on the honesty and compliance of the users. A manual log can be easily manipulated, forged, or omitted by the users or intruders. A manual log also does not capture the status of each access attempt, and it can be difficult to verify the identity of the users based on their signatures.

An alarm system with CCTV is not as useful as a system electronic log, because it only captures the events that trigger the alarm, such as unauthorized or forced entry. An alarm system with CCTV does not provide a complete record of all access attempts, and it can be affected by factors such as camera angle, lighting, and resolution. An alarm system with CCTV also requires more time and effort to review the video footage by the auditor.

A security incident log is not as useful as a system electronic log, because it only records the incidents that are reported by the users or detected by the security staff. A security incident log does not provide a comprehensive record of all access attempts, and it can be incomplete or inaccurate depending on the reporting and detection mechanisms. A security incident log also does not capture the details of each access attempt, such as the card number and status.

References:

ISACA CISA Review Manual 27th Edition (2019), page 247

ISACA CISA Certified Information Systems Auditor Exam … - PUPUWEB

The greatest concern for an IS auditor reviewing contracts for licensed software that executes a critical business process is that software escrow was not negotiated. Software escrow is an arrangement where a third-party holds a copy of the source code and documentation of a licensed software in a secure location. The software escrow agreement specifies the conditions under which the licensee can access the escrowed materials, such as in case of bankruptcy, termination, or breach of contract by the licensor. Software escrow is important for ensuring the continuity and availability of a critical business process that depends on a licensed software. Without software escrow, the licensee may face significant risks and challenges in maintaining, modifying, or recovering the software in case of any disruption or dispute with the licensor. References:

CISA Review Manual (Digital Version)

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The best approach to optimize resources when both internal and external audit teams are reviewing the same IT general controls area is to leverage the work performed by external audit for the internal audit testing. This can avoid duplication of efforts, reduce audit costs and enhance coordination between the audit teams. The internal audit team should evaluate the quality and reliability of the external audit work before relying on it. Ensuring both the internal and external auditors perform the worksimultaneously is not an efficient use of resources, as it would create redundancy and possible interference. Requesting that the external audit team leverage the internal audit work may not be feasible or acceptable, as the external audit team may have different objectives, standards and independence requirements. Rolling forward the general controls audit to the subsequent audit year is not a good practice, as it would delay the identification and remediation of any control weaknesses in a high-risk area. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 247

 Problem management is an IT service management activity that is most likely to help with identifying the root cause of repeated instances of network latency. Problem management involves analyzing incidents that affect IT services and finding solutions to prevent them from recurring or minimize their impact. Change management is an IT service management activity that involves controlling and documenting any modifications to IT services or infrastructure. Incident management is an IT service management activity that involves restoring normal service operation as quickly as possible after an incident has occurred. Configuration management is an IT service management activity that involves identifying and maintaining records of IT assets and their relationships. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 334

Segregation of duties (SOD) is a core internal control and an essential component of an effective risk management strategy. SOD emphasizes sharing the responsibilities of key business processesby distributing the discrete functions of these processes to multiple people and departments, helping to reduce the risk of possible errors and fraud1.

SOD is especially important in IT security, where granting excessive system access to one person or group can lead to harmful consequences, such as data breaches, identity theft, or bypassing security controls2. SOD breaks IT-related tasks into four separate function categories: authorization, custody, recordkeeping, and reconciliation1. Ideally, no one person or department holds responsibility in multiple categories.

In a role-based environment, where access privileges are granted based on predefined roles, it is important to ensure that the roles are designed and assigned in a way that supports SOD. For example, the person who develops an application should not also be the one who tests it, deploys it, or maintains it.

Therefore, an application developer should not be assigned the roles of IT operator, system administration, or database administration, as these roles may conflict with their development role and create opportunities for misuse or abuse of the system. The only role that may be assigned to an application developer without violating SOD is emergency support, which is a temporary role that allows the developer to access the system in case of a critical issue that requires immediate resolution3. However, even this role should be granted with caution and monitored closely to ensure compliance with SOD policies.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, page 2824

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription, QID 1066692

Hyperproof Blog, Segregation of Duties: What it is and Why it’s Important1

Advisera Blog, Segregation of duties in your ISMS according to ISO 27001 A.6.1.23

The primary purpose of documenting audit objectives when preparing for an engagement is to identify areas with relatively high probability of material problems. Audit objectives are statements that describe what the audit intends to accomplish or verify during the engagement. Audit objectives help the IS auditor to focus on the key areas of risk or concern, to design appropriate audit procedures and tests, and to evaluate audit evidence and results. By documenting audit objectives, the IS auditor can identify areas with relatively high probability of material problems that may affect the achievement of audit goals or business objectives. Addressing the overall risk associated with the activity under review, ensuring maximum use of audit resources during the engagement and prioritizing and scheduling auditee meetings are also purposes of documenting audit objectives, but they are not as primary as identifying areas with high probability of material problems. References:

CISA Review Manual, 27th Edition, page 1111

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The finding that should be ranked as the highest risk is that network penetration tests are not performed. Network penetration tests are simulated cyberattacks that aim to identify and exploit the vulnerabilities and weaknesses of the network security controls, such as firewalls, routers, switches, servers, and devices. Network penetration tests are essential for assessing the effectiveness and resilience of the network security posture, and for providing recommendations for improvement and remediation. If network penetration tests are not performed, the organization may not be aware of the existing or potential threats and risks to its network, and may not be able to prevent or respond to real cyberattacks, which can result in data breaches, service disruptions, financial losses, reputational damage, and legal or regulatory penalties. The other findings are also important, butnot as risky as the lack of network penetration tests, because they either do not directly affect the networksecurity controls, or they can be addressed by documentation or approval processes. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.4

The most helpful tool in matching demand for projects and services with available resources in a way that supports business objectives is portfolio management. Portfolio management is the process of selecting, prioritizing, balancing and aligning IT projects and services with the strategic goals and value proposition of the organization3. Portfolio management helps the IT organization to allocate resources efficiently and effectively, to deliver value to the business units, and to align IT initiatives with business strategies. Project management, risk assessment results and IT governance framework are also important tools, but they are not as helpful as portfolio management in matching demand and supply of IT projects and services. References:

CISA Review Manual, 27th Edition, page 721

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The mitigating factor that would most significantly minimize the impact of not renewing IT risk acceptances in a timely manner is having documented compensating controls over the business processes. Compensating controls are alternative controls that reduce or eliminate the risk when the primary control is not feasible or cost-effective. The other factors, such as previous approval by senior management, unchanged business environment, and small percentage of issues, do not mitigate the risk as effectively as compensating controls. References: ISACA CISA Review Manual 27th Edition Chapter 1

The most important consideration for an IS auditor when assessing the adequacy of an organization’s information security policy is the business objectives. An information security policy is a document that defines the organization’s approach to protecting its information assets from internal and external threats. It should align with the organization’s mission, vision, values, and goals, and support its business processes and functions1. An informationsecurity policy should also be focused on the business needs and requirements of the organization, rather than on technical details orspecific solutions2.

The other options are not as important as the business objectives, because they do not directly reflect the organization’s purpose and direction. IT steering committee minutes are records of the discussions and decisions made by a group of senior executives who oversee the IT strategy and governance of the organization. They may provide some insights into the information security policy, but they are not sufficientto evaluate its adequacy3. Alignment with the IT tactical plan is a measure of how well the information security policy supports the short-term actions and projects that implement the IT strategy. However, the IT tactical plan itself shouldbe aligned with the business objectives, and not vice versa4. Compliance with industry best practice is a desirable quality of an information security policy, but it is not a guarantee of its effectiveness or suitability for the organization. Industry best practices are general guidelines or recommendations that may not apply to every organization or situation. An information security policy should be customized and tailored to the specific context and needs of the organization. References:

The 12 Elements of an Information Security Policy | Exabeam1

11 Key Elements of an Information Security Policy | Egnyte2

What is an IT steering committee? Definition, roles & responsibilities …3

What is IT Strategy? Definition, Components & Best Practices | BMC …4

IT Security Policy: Key Components & Best Practices for Every Business 

The most likely application input control that would detect data input errors in the customer account number field during the processing of an accounts receivable transaction is a validity check. A validity check is a type of application control that verifieswhether the data entered in an application matches a predefined set of values or criteria1. For example, a validity check can compare the customer account number entered by the user with a list of existing customer account numbers stored in a database, and reject any input that does not match any of the valid values2.

The other options are not as likely to detect data input errors in the customer account number field, because they do not compare the input with a predefined set of values or criteria. A limit check is a type of application control that verifies whether the data entered in an application falls within a specified range or limit1. For example, a limitcheck can ensure that the amount entered for an invoice does not exceed a certainmaximum value2. A parity check is a type of application control that verifies whether the data entered in an application has an even or odd number of bits1. For example, a parity check can detect transmission errors in binary data by adding an extra bit to the data and checking whether the number of bits is consistent3. A reasonableness check is a type of applicationcontrol that verifies whether the data entered in anapplication is logical or sensible based on other related data or information1. Forexample, a reasonableness check can ensure that the date entered for an order is not in the future or before the date of creation of the customer account2. References:

What are application controls? Definition, examples & best practices1

General Control Vs Application Control: Key Differences and Example …4

Parity Check - an overview | ScienceDirect Topics

The most reliable follow-up procedure to determine if management has resolved the finding of non-sequential purchase order numbers is to inspect the system settings and transaction logs to determine if sequential order numbers are generated. This will provide direct evidence of the system’s functionality and compliance with the audit recommendation. The other options are less reliable because they rely on indirect evidence or information obtained from management, which may not be accurate or complete. References: CISA Review Manual (Digital Version), Standards, Guidelines, Tools and Techniques

 The most effective control to protect information assets in a data center from theft by a vendor is to monitor and restrict vendor activities. A vendor may have legitimate access to the data center for maintenance or support purposes, but they may also have malicious intentions or be compromised by an attacker. By monitoring and restricting vendor activities, the organization can ensure that the vendor only performs authorized tasks and does not access or tamper with sensitive data or equipment. Issuing an access card to the vendor, concealing data devices and information labels, and restricting use of portable and wireless devices are also useful controls, but they are not as effective as monitoring and restricting vendor activities in preventing theft by a vendor. References:

CISA Review Manual, 27th Edition, page 3381

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The best way to evaluate the effectiveness of a new automated control is to review the written procedures that define the processes and controls. This will help the IS auditor to understand the objectives, scope, roles, responsibilities, and expected outcomes of the control. The written procedures will also provide a basis for testing the control and verifying its compliance with the audit finding recommendations. References:

ISACA Frameworks: Blueprints for Success

CISA Review Manual (Digital Version)

The best way to enable the effectiveness of an agile project for the rapid development of a new software application is to separate the work into sprints. Sprints are short, time-boxed iterations that deliver a potentially releasable product increment at the end of each sprint. Sprints allow agile teams to work in a flexible and adaptive manner, respond quickly to changing customer needs and feedback, and deliver value faster and more frequently. Sprints also help teams to plan, execute, review, and improve their work in a collaborative and transparent way. Project segments, phases, and milestones are not specific to agile projects and do not necessarily enable the effectiveness of an agileproject. References: Agile Project Management [Whatis it & How to Start] - Atlassian, CISA Review Manual (Digital Version).

The best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities is to perform a configuration review. A configuration review is an audit procedure that involves examining and verifying the security settings and parameters of application servers against predefined standards or best practices. A configuration review can help to identify and remediate any deviations, inconsistencies, or misconfigurations thatmay expose the application servers to unauthorized access, exploitation, or compromise6. A configuration review can also help to ensure compliance with security policies and regulations, as well as enhance the performance and availability of application servers. The other options are less effective or incorrect because:

A. Improving the change management process is not the best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities, as it does not address the root cause of the problem or provide a specific solution. While improving the change management process may help to prevent future inconsistencies or misconfigurations in application server settings, it does not ensure that the existing ones are detected and corrected.

B. Establishing security metrics is not the best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities, as it does not address the root cause of the problem or provide a specific solution. While establishing security metrics may help to measure and monitor the security performance andposture of application servers, it does not ensure that the existing inconsistencies or misconfigurations in application server settings are detected and corrected.

C. Performing a penetration test is not the best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities, as it does not address the root cause of the problem or provide a specific solution. While performing a penetration test may help to simulate and evaluate the impact of an attack on application servers, it does not ensure that the existing inconsistencies or misconfigurations in application server settings are detected and corrected. References: Configuring system to useapplication server security - IBM, Application Security Risk: Assessment and Modeling - ISACA, Five Key Components of an Application SecurityProgram - ISACA, ISACA Practitioner Guidelines for Auditors - SSH, SCADA Cybersecurity Framework - ISACA

The most important factor when planning a network audit is to identify the existing nodes on the network. Nodes are devices or systems that are connected to the network and can communicate with each other. Nodes can include servers, workstations, routers, switches, firewalls, printers, scanners, cameras, etc. Identifying the existing nodes on the network will help the auditor to determine the scope, objectives, and methodology of the audit. It will also help the auditor to assess the network topology, architecture, performance, security, and compliance. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The best reason to implement a data retention policy is to limit the liability associated with storing and protecting information. A data retention policy is a document that defines how long data should be kept by an organization and how they should be disposed of when they are no longer needed. A data retention policy should comply with the applicable laws and regulations that govern the data retention requirements and obligations of organizations, such as tax laws, privacy laws, or industry standards4. Implementing a data retention policy can help to limit the liability associated with storing and protecting information by reducing the amount of data that need to be stored and secured, minimizing the risk of data breaches or leaks, ensuringcompliance with legal or contractual obligations, and avoiding potential fines or penalties for non-compliance5. The other options are less relevant or incorrect because:

B. Documenting business objectives for processing data within the organization is not a reason to implement a data retention policy, as it is more related to data governance than data retention. Data governance refers to the policies, procedures, and controls that define how data are collected, used, managed, and shared within an organization. Data governance helps to ensure that data are aligned with business objectives and support decision making6.

C. Assigning responsibility and ownership for data protection outside IT is not a reason to implement a data retention policy, as it is more related to data accountability than data retention. Data accountability refers to the identification and assignment of roles and responsibilities for data protection among different stakeholders within an organization. Data accountability helps to ensure that data are handled appropriately and securely by authorized parties7.

D. Establishing a recovery point objective (RPO) for disaster recovery procedures is not a reason to implement a data retention policy, as it is more related to data backup than data retention. Data backup refers to the process of creating copies of data that can be restored in case of data loss or corruption. Data backup helps to ensure that data are available and recoverable in case of disaster8. RPO is a measure of the maximum amount of data that canbe lost or acceptable in case of disaster9. References: Data Retention Policy - ISACA, DataRetention - ISACA, Data Governance - ISACA, Data Accountability - ISACA, Data Backup - ISACA, Recovery Point Objective - ISACA

 The IS auditor should ensure that penetration test results are classified at the highest level of sensitivity, because they contain detailed information about the vulnerabilities and weaknesses of the IT systems and networks, as well as the methods and tools used by the testers to exploit them. Penetration test results can be used by malicious actors to launch cyberattacks or cause damage to the organization if they are disclosed or accessed without authorization. Therefore, they should be protected with the highest level of confidentiality, integrity and availability. The other options are not as sensitive as penetration test results, because they either do not reveal as muchinformation aboutthe IT security posture, or they are already known or reported by the organization. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.4

The best way to reduce the immediate risk associated with using an unsupported version of the software is to segregate the outdated software system from the main network. An unsupported software system may have unpatched vulnerabilities that could be exploited by attackers to compromise the system or access sensitive data. By isolating the system from the rest of the network, the organization can limit the exposure and impact of a potential breach. Verifying all patches have been applied to the outdated software system, closing all unused ports on the outdated software system and monitoring network traffic attempting to reach the outdated software system are also good practices, but they do not address the root cause of the risk, which is the lack of vendor support and updates. References:

CISA Review Manual, 27th Edition, page 2951

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 The most critical finding that the IS auditor should consider when reviewing processes for importing market price data from external data providers is that the quality of the data is not monitored. This is because market price data is essential for financial transactions, risk management, valuation and reporting, and any errors or inaccuracies in the data can have significant impact on the organization’s performance, reputation and compliance. The IS auditor should ensure that the organization has established quality criteria and controls for the imported data, such as validity, completeness,timeliness, consistency and accuracy, and that the data is regularly checked and verified against these criteria. The other findings are also important, but not as critical as data quality. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

The greatest concern for an IS auditor reviewing an organization’s business continuity plan (BCP) is that the BCP has not been tested since it was first issued. A BCP is a document that describes how an organization will continue its critical business functions in the event of a disruption or disaster. A BCP should include information such as roles and responsibilities, recovery strategies, resources,procedures, communication plans, and backup arrangements3. Testing the BCP is a vital step in ensuring its validity, effectiveness, and readiness. Testing the BCP involves simulating various scenarios and executing the BCP to verify whether it meets its objectives and requirements. Testing the BCP can also help to identify and correct any gaps, errors, or weaknesses in the BCP before they become issues during a real incident4. Therefore, an IS auditor should be concerned if the BCP has not been tested since it was first issued, as it may indicate that the BCP is outdated, inaccurate, incomplete, or ineffective. The other options are less concerning or incorrect because:

A. The BCP’s contact information needs to be updated is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a minor issue that can be easily fixed. Contact information refers to the names, phone numbers, email addresses, or other details of the people involved in the BCP execution or communication. Contact information needs to be updated regularly to reflect any changes in personnel or roles. While having outdated contact information may cause some delays or confusion during a BCP activation, it does not affect the overall validity or effectiveness of the BCP.

B. The BCP is not version controlled is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a moderate issue that can be improved. Version control refers to the process of tracking and managing changes made to the BCP over time. Version control helps to ensure that only authorized changes are made to the BCP and that there is a clear record of who made what changes when and why. Version control also helps to avoid conflicts or inconsistencies among different versions of the BCP. While having no version control may cause some difficulties or risks in maintaining and updating the BCP, it does not affect the overall validity or effectiveness of the BCP.

C. The BCP has not been approved by senior management is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a high-level issue that can be resolved. Approval by senior management refers to the formal endorsement and support of the BCP by the top executives or leaders of the organization. Approval by senior management helps to ensure that the BCP is aligned with the organization’s strategy, objectives, and priorities, and that it has sufficient resources and authority to be implemented. Approval by senior management also helps to increase the awareness and commitment of the organization’s stakeholders to the BCP. While having no approval by senior management may affect the credibilityand acceptance of the BCP, it does not affect the overall validity or effectiveness of the BCP. References: Working Toward a Managed, Mature Business Continuity Plan - ISACA, ISACA Introduces New Audit Programs for Business Continuity/Disaster …, Disaster Recovery and Business Continuity Preparedness for Cloud-based …

 A corrective control is a control that aims to restore normal operations after a disruption or incident has occurred. Executing emergency response plans is an example of a corrective control, as it helps to mitigate the impact of an incident and resume business functions. Separating equipment development testing and production is a preventive control, as it helps to avoid errors or unauthorized changes in production systems. Verifying duplicate calculations in data processing is a detective control, as it helps to identify errors or anomalies in data processing. Reviewing user access rights for segregation is also a detective control, as it helps to detect any violations of segregation of duties principles. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 64

When verifying the accuracy and completeness of migrated data for a new application system replacing a legacy system, it is most effective for an IS auditor to review data analytics findings. Data analytics is a technique that uses software tools and statistical methods to analyze large volumes of data and identify patterns, anomalies, errors or inconsistencies. Data analytics can help to compare the source and target data sets, validate the data quality and integrity, and detect any data loss or corruption during the migration process. The other options are not as effective, because audit trails only record the actions performed on the data, acceptance testingresults only verify the functionality of the new system, and rollback plans only provide contingency measures in case of migration failure. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.6

The most significant risk that IS auditors are required to consider for each engagement is the misalignment with business objectives. This is because IS audit engagements are intended to provide assurance that the IT systems and processes support the achievement of the business objectives and strategies. If there is a misalignment,it could result in wasted resources, missed opportunities, inefficiencies, errors, or failures that could adversely affect the organization’s performance and reputation12. References: 1: CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.3: Audit Risk, page 28 2: CISA Online Review Course, Module 1: The Process of Auditing Information Systems, Lesson 1.3: Audit Risk

An appropriate role of internal audit in helping to establish an organization’s privacy program is analyzing risks posed by new regulations. A privacy program is a set of policies, procedures, and controls that aim to protect the personal data of individuals from unauthorized or unlawful collection, use, disclosure, or disposal. A privacy program should comply with the applicable laws and regulations that govern the privacy rights and obligations of individuals and organizations, such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). New regulations may introduce new requirements or changes that affect the organization’s privacy program and expose it to potential compliance risks or penalties. Therefore, internal audit can help to establish an organization’s privacy program by analyzing the risks posed by new regulations and providingassurance, advice, or recommendations on how to address them1. The other options are less appropriate or incorrect because:

B. Developing procedures to monitor the use of personal data is not an appropriate role of internal audit in helping to establish an organization’s privacy program, as it is more of a management or operational role. Internal audit should not be involved in designing or implementing the organization’s privacy program, as it would compromise its independence and objectivity. Internal audit should provide assurance on the effectiveness and efficiency of the organization’s privacy program, but not create or execute it2.

C. Defining roles within the organization related to privacy is not an appropriate role of internal audit in helping to establish an organization’s privacy program, as it is more of a governance or strategic role. Internal audit should not be involved in setting or approving the organization’s privacy strategy, objectives, or policies, as it would compromise its independence and objectivity. Internal audit should provide assurance on the alignment and compliance ofthe organization’s privacy program with its strategy, objectives, and policies, but not define or approve them2.

D. Designing controls to protect personal data is not an appropriate role of internal audit in helping to establish an organization’s privacy program, as it is more of a management or operational role. Internal audit should not be involved in designing or implementing the organization’s privacy program, as it would compromise its independence and objectivity. Internal audit should provide assurance on the adequacy and effectiveness of the organization’s privacy program, but not design or implement it2. References: ISACA Introduces New Audit Programs for Business Continuity/Disaster …, Best Practices for Privacy Audits - ISACA, ISACA Produces New Audit and Assurance Programs for Data Privacy and …

The greatest risk associated with having most users with administrator access to an externally facing system containing sensitive data is that users can make unauthorized changes to the system or the data, which could compromise the integrity, confidentiality, and availability of the system and the data. Users can export application logs, view sensitive data, and install open-licensed software are also risks, but they are not as severe as unauthorized changes. References: ISACA CISA Review Manual 27th Edition Chapter 4

 The greatest risk of using a reciprocal site for disaster recovery is the inability to utilize the site when required. A reciprocal site is an agreement between two organizations to provide backup facilities for each other in case of a disaster. However, this arrangement may not be reliable or enforceable, especially if both organizations are affected by the same disaster or have conflicting priorities. Therefore,the IS auditor should recommend that management consider alternative options for disaster recovery, such as dedicated sites or cloud services12. References:

CISA Review Manual, 27th Edition,page 3381

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The most critical factor for the effective implementation of IT governance is a supportive corporate culture. A supportive corporate culture is one that fosters collaboration, communication and commitment among all stakeholders involved in IT governance processes. A supportive corporate culture also promotes a shared vision, values and goals for IT governance across the organization. Strong risk management practices, internal auditor commitment or documented policies are important elements for IT governance implementation, but they are not sufficient without a supportive corporate culture. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 41

 The best evidence that adequate resources are now allocated to successfully recover the systems is a service level agreement (SLA). An SLA is a contract between a service provider and a customer that defines the scope, quality, and terms of the service delivery. An SLA should include measurable and verifiable indicators of the service performance, such as availability, reliability, capacity, security, and recovery. An SLA should also specify the roles, responsibilities, and expectations of both parties, as well as the remedies and penalties for non-compliance. An SLA can help to ensure that the third-party vendor has allocated sufficient hardware and other resources to meet the recovery objectives and requirements of the organization. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

Separate authorization for input of transactions. This control would have best prevented this type of fraud in a retail environment by ensuring that the warehouse employee who handles the inventory items does not have the authority to enter adjustments to the inventory system. This would create a segregation of duties that would reduce the risk of collusion and concealment of theft.

The other options are not as effective as option A in preventing this type of fraud. Option B, statistical sampling of adjustment transactions, is a detective control that may help identify fraudulent transactions after they have occurred, but it does not prevent them from happening in the first place. Option C, unscheduled audits of lost stock lines, is also a detective control that may reveal discrepancies between the physical and recorded inventory, but it does not address the root cause of the fraud. Option D, an edit check for the validity of the inventory transaction, is a preventive control that may help verify the accuracy and completeness of the transaction data, but it does not prevent unauthorized or fraudulent adjustments.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

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Different Types of Inventory Fraud and How to Prevent Them1

6 Ways to Prevent Inventory Fraud in Your Business2

The best recommendation for improving IT governance within the organization is to implement key performance indicators (KPIs). KPIs are measurable values that show how effectively the organization is achieving its key business objectives. KPIs can help the organization tomonitor and evaluate the performance, efficiency, and alignment of its IT processes and resources with its business goals and strategies1.

The other options are not as effective as implementing KPIs for improving IT governance. Option B, implementing annual third-party audits, is a good practice but may not be sufficient or timely to identify and address the issues or gaps in IT governance. Option C, benchmarking organizational performance against industry peers, is a useful technique but may not reflect the specific needs and expectations of the organization’s stakeholders. Option D, requiring executive management to draft IT strategy, is a necessary step but not enough to ensure that IT governance is implemented and monitored throughout the organization.

 Computer performance is the measure of how well a computer system can execute tasks and applications within a given time frame. Computer performance can be affected by various factors, suchas hardware specifications, software configuration, network conditions, and user behavior. To analyze computer performance, it is important to use statistical metrics that can quantify the capacity utilization of the system resources, such as CPU, memory, disk, and network. These metrics can help identify the bottlenecks, inefficiencies, and anomalies that may degrade the performance of the system. Examples of such metrics include CPU utilization, memory usage, disk throughput, network bandwidth, and response time.

The other options are not as useful as statistical metrics when analyzing computer performance. An operations report of user dissatisfaction with response time is a subjective measure that may not reflect the actual performance of the system. Tuning of system software to optimize resource usage is a corrective action that can improve performance, but it is not a method of analysis. A report of off-peak utilization and response time is a limited snapshot that may not capture the peak performance or the average performance of the system.

References:

What is Computer Performance?

How to Measure Computer Performance

 The greatest concern for an IS auditor reviewing an organization’s disaster recovery plan (DRP) is that the DRP has not been updated since an IT infrastructure upgrade. This could render the DRP obsolete or ineffective, as it may not reflect the current configuration, dependencies or recovery requirements of the IT systems. The IS auditor should ensure that the DRP is reviewed and updated regularly to align with any changes in the IT environment. The DRP has not been formally approved by senior management is a concern for an IS auditor reviewing an organization’s DRP, but it is not as critical as ensuring that the DRP is up to date and valid. The DRP has not been distributed to end users or the DRP contains recovery procedures for critical servers only are issues that relate to the communication or scope of the DRP, but not to its validity or effectiveness. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 389

 The best way to ensure that a backup copy is available for restoration of mission critical data after a disaster is to periodically test backups stored in a remote location. Testing backups is essential to verify that the backup copies are valid, complete, and recoverable. Testing backups also helps to identify any issues or errors that may affect the backup process or the restoration of data. Storing backups in a remote location is important to protect the backup copies from physical damage, theft, or unauthorized access that may occur at the primary site. Using an electronic vault for incremental backups, deploying a fully automated backup maintenance system, or using both tape and disk backup systems are not sufficient to ensure that a backup copy is available for restoration of mission critical data after a disaster, as they do not address the need for testing backups or storing them in a remote location. References: Backup and Recovery of Data: The Essential Guide | Veritas, The Truth About Data Backup for Mission-Critical Environments - DATAVERSITY.

 The finding that should be the IS auditor’s greatest concern is that the data model is not clearly documented. A data model is a representation of the structure, relationships, and constraints of the data used by an application. It is a vital component of the software development process, as it helps to ensure the accuracy, consistency, and quality of the data1. A clear and comprehensive documentation of the data model is essential for the maintenance and support of the application, as it facilitates the understanding, modification, and troubleshooting of the data and the application logic2.

If the organization plans to bring the support and future maintenance of the application back in-house, it will need to have access to the data model documentation from the vendor. Without it, the organization may face difficulties in transferring the knowledge and skills from the vendor to the in-house team, as well as in adapting and enhancing the application to meet changing businessneeds and requirements3. The lack of data model documentation may also increase therisk of errors, inconsistencies, and inefficiencies in the data and the application performance2.

The other findings are not as concerning as the lack of data model documentation, because they do not directly affect the quality and maintainability of the application. The cost of outsourcing is lowerthan in-house development is a benefit rather than a risk for the organization, as it implies that outsourcing has helped to save time and money for the organization4. The vendor development team is located overseas is a common practice in outsourcing, and it does not necessarily imply a lower quality or a higher risk of the application. However, it may pose some challenges in terms of communication, coordination, and cultural differences, which can bemanaged by establishing clear expectations, roles, and responsibilities, as well as using effective tools and methods for communication and collaboration5. A training plan for business users has not been developed is a gap that should be addressed by the organization before deploying the application, as it may affect the user acceptance and satisfaction of the application. However, it does not directly impact the quality or maintainability of the application itself. References:

What is Data Modeling? Definition & Types | Informatica1

Data Modeling Best Practices: Documentation | erwin2

Data Model Documentation - an overview |ScienceDirect Topics3

Outsourcing App Development Pros and Cons – Droids On Roids4

8 Risks of Software Development Outsourcing & Their Solutions - Acropolium5

Software Training Plan: How to Create One for Your Business - Elinext

The greatest risk associated with the situation of business units purchasing cloud-based applications without IT support is that the applications may not reasonably protect data. Cloud-based applications are software applications that run on the internet, rather than on a local device or network. Cloud-based applications offer manybenefits, such as scalability, accessibility, and cost-effectiveness, but they also pose many challenges and risks, especially for data security1.

Data security is the process of protecting data from unauthorized access, use, modification, disclosure, or destruction. Data security is essential for ensuring the confidentiality, integrity, and availability of data, as well as complying with legal and regulatory requirements. Data security is especially important for cloud-based applications, as data are stored and processed on remote servers that are owned and managed by third-party cloud service providers (CSPs)2.

When business units purchase cloud-based applications without IT support, they may not be aware of or follow the best practices and standards for data security in the cloud. They may not performadequate risk assessments, vendor evaluations, contract reviews, or audits to ensure that the CSPs and the applications meet the organization’s data security policies and expectations. They may not implement appropriate data encryption, backup, recovery, or disposal methods to protect the data in transit and atrest. They may not monitor or control the access and usage of the data by internal or external users. They may not report or respond to any data breaches or incidents that may occur3.

These actions or inactions may expose the organization’s data to various threats and vulnerabilities in the cloud, such as cyberattacks, human errors, malicious insiders, misconfigurations, or legal disputes. These threats and vulnerabilities may result in data loss, leakage, corruption, or compromise, which may have serious consequences for theorganization’s reputation, operations, performance, compliance, and liability4.

Therefore, it is essential that business units consult and collaborate with IT support before purchasing any cloud-based applications, and follow the organization’s guidelines and procedures for cloud security. IT support can help business units to select and use cloud-based applications that are suitable and secure for their needs and objectives.

References:

Top 5 Risks With Cloud Software and How to Mitigate Them4

Mitigate risksand secure your cloud-native applications3

12 Risks, Threats & Vulnerabilities in Moving to the Cloud2

Best Practices to Manage Risks in the Cloud1

Segregation of duties (SoD) is a key internal control that aims to prevent fraud and errors by ensuring that no single individual can perform incompatible or conflicting tasks within a business process. SoD reduces the risk of unauthorized or improper transactions, manipulation of data, or misappropriation of assets.

In the accounts payable department, SoD involves separating the following functions: invoice processing, payment authorization, payment execution, and reconciliation. For example, the person who approves an invoice should not be the same person who issues the payment or reconciles the bank statement.

One of the best ways to ensure appropriate SoD within the accounts payable department is to restrict program functionality according to user security profiles. This means that each user of the accounts payable system should have a unique login and password, and should only have access to the functions that are relevant to their role and responsibilities. For instance, an invoice processor should not be able to approve payments or modify vendor records. This way, the system can enforce SoD and prevent unauthorized or fraudulent activities.

The other options are not as effective as restricting program functionality according to user security profiles. Restricting access to update programs to accounts payable staff only is a general access control measure, but it does not address the SoD issue within the accounts payable department. Including the creator’s user ID as a field in every transaction record created is a useful audit trail feature, but it does not prevent users from performing incompatible functions. Ensuring that audit trails exist for transactions is a detective control that can help identify and investigate any irregularities, but it does not prevent them from occurring in the first place.

The best metric to measure the alignment of IT and business strategy is the percentage of enterprise risk assessments that include IT-related risk. This metric indicates how well the organization identifies and manages the IT risks that could affect its strategic objectives and performance. A high percentage of enterprise risk assessments that include IT-related risk shows that the organization considers IT as an integral part of its business strategy and aligns its IT resources and capabilities with its business needs and goals . References: : CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.2: IT Strategy, page 67 : CISA Online Review Course, Module 2: Governance and Management of IT, Lesson 2.2: IT Strategy

The best control to mitigate attacks that redirect Internet traffic to an unauthorized website is to perform domain name system (DNS) server security hardening. DNS servers are responsible for resolving domain names into IP addresses, and they are often targeted by attackers who want to manipulate or spoof DNS records to redirect usersto malicious websites4. By applying security best practices to DNS servers, such as encrypting DNS traffic, implementing DNSSEC, restricting access and updating patches, the organization can reduce the risk of DNS hijacking attacks. A network-based firewall, user security awareness training and a strong password policy are also important controls, but they are not as effective as DNS server security hardening in preventing this specific type of attack. References:

CISA Review Manual, 27th Edition, page 4021

CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

 The first step when developing a data loss prevention (DLP) solution for a large organization is to conduct a data inventory and classification exercise. This step is essential to identify the types, locations, owners, and sensitivity levels of the data that need to be protected by the DLP solution. A data inventory and classification exercise helps to define the scope, objectives, and requirements of the DLP solution, as well as to prioritize the data protection efforts based on the business value and risk of the data. A data inventory and classification exercise also enables the organization to comply with relevant laws and regulations regarding data privacy and security.

The other options are not the first step when developing a DLP solution, but rather subsequent steps that depend on the outcome of the data inventory and classification exercise. Identifying approved data workflows across the enterprise is a step that helps to design and implement the DLP policies and controls that match the business processes and data flows. Conducting a threat analysis against sensitive data usage is a step that helps to assess and mitigate the risks associated with data leakage, theft, or misuse. Creating the DLP policies and templates is a step that helps to enforce the data protection rules and standards across the organization.

References:

ISACA CISA Review Manual 27th Edition (2019), page 247

Data Loss Prevention—Next Steps - ISACA1

What is data loss prevention (DLP)? | Microsoft Security

 Partitioning the work environment from personal space on devices. This would best maintain information security without compromising employee privacy by creating a separate and secure area on the personal mobile devices for work-related data and applications. This way, the organization can protect its information from unauthorized access, loss, or leakage, while respecting the employees’ personal data and preferences on their own devices.

The other options are not as effective as option B in balancing information security and employee privacy. Option A, installing security software on the devices, is a good practice but may not be sufficient to prevent data breaches or comply with regulatory requirements. Option C, preventing users from adding applications, is too restrictive and may interfere with the employees’ personal use of their devices. Option D, restricting the use of devices for personal purposes during working hours, is impractical and difficult to enforce.

References:

ISACA, CISA Review Manual, 27th Edition, 2019

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription

Personal Cellphone Privacy at Work1

Protecting your personal information and privacy on a company phone2

Mobile Devices and Protected Health Information (PHI)3

Using your personal phone for work? Here’s how to separate yourapps and data4

9 Ways to Improve Mobile Security and Privacy in the Age of Remote Work5

When reviewing a data classification scheme, it is most important for an IS auditor to determine if the security criteria are clearly documented for each classification. This will help the IS auditor to evaluate if the data classification scheme is consistent, comprehensive, and aligned with the organizational objectives and regulatory requirements. The security criteria should define the level of confidentiality,integrity, and availability for each data classification, aswell as the corresponding controls such as access control, rights management, and cryptographic protection1. The other options are less important or incorrect because:

A. Each information asset is not necessarily assigned to a different classification. Data classification schemesusually have a limited number of categories, such as “Sensitive,” “Confidential,” and “Public,” and multiple information assets can belong to the same category2.

C. Senior IT managers are not necessarily identified as information owners. Information owners are typically the business units or functions that create, use, or maintain the information assets, and they may or may not be senior IT managers3.

D. The information owner is not required to approve access to the asset. The information owner is responsible for defining the access requirements and rules for the asset, but the actual approval of access requests may be delegated to other roles, such as data custodians or administrators3. References: Simplify and Contextualize Your Data Classification Efforts - ISACA, 3.7: Establish and Maintain a Data Classification Scheme, Data Classification and Practices - NIST, CISA Exam Content Outline |CISA Certification | ISACA

The primary role of a control self-assessment (CSA) facilitator is to focus the team on internal controls. A CSA facilitator is a person who guides the CSA process and helps the participants to identify, assess, and improve their internal controls. The facilitator does not conduct interviews, report on weaknesses, or provide solutions, as these are the responsibilities of the participants themselves1.

The other options are incorrect because they are not the primary role of a CSA facilitator. Option A, conduct interviews to gain background information, is a preliminary step that may be done by the facilitator or the participants before the CSA session, but it is not the main purpose of the facilitator. Option C, report on the internal control weaknesses, is an outcome of the CSA process that should be done by the participants who own and operate the controls. Option D, provide solutions for control weaknesses, is also an outcome of the CSA process that should be done by the participants who are in charge of implementing the improvements.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, page 2822

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription, QID 1066693

PwC, Control Self Assessments4

Workiva, 4factors of an effective control self-assessment (CSA) program5

 The most efficient way to identify segregation of duties violations in a new system is to review a report of security rights in the system. Segregation of duties is a control principle that aims to prevent or detect errors, fraud, or abuse by ensuring that no single individual has the ability to perform incompatible or conflicting functions or activities within a system or process. A report of security rights in the system can provide a comprehensive and accurate overview of the roles, responsibilities, and access levels assigned to different users or groups in the system, and can help to identify any potential segregation of duties violations or risks. The other options are not as efficient as reviewing a report of security rights in the system, because they either rely on observation or testing rather than analysis, or they focus on existing rather than potential violations. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.2

Integration testing is the best way to ensure that an application is performing according to its specifications, because it tests the interaction and compatibility of different modules or components of the application. Unit testing, pilot testing and system testing are also important, but they do not coverthe whole functionality and integration of the application as well as integration testing does. References: CISA Review Manual (Digital Version)1, Chapter 4, Section 4.2.3

The IS auditor should notify audit management of the finding first, as this is a significant issue that may affect the audit scope and objectives. The IS auditor should not notify law enforcement or require the third party to notify customers without consulting audit management first. The audit report with a significant finding should be issued after the audit is completed and the findings are validated. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 247

The best way to validate that appropriate security controls are in place to prevent data loss is to review compliance with data loss and applicable mobile device user acceptance policies. This will ensure that the organization has established clear rules and guidelines for employees to follow when connecting their personal devices to company-owned computers. A walk-through, a DLP tool configuration, and a security awareness training are not sufficient to validate the effectiveness of the controls, as they may not cover all possible scenarios and risks. References: IT Audit Fundamentals Certificate Resources

 The IS auditor’s primary focus when evaluating an organization’s offsite storage facility should be the adequacy of physical and environmental controls. Physical and environmental controls are essential to protect the offsite storage facility from unauthorized access, theft, fire, water damage, pests or other hazards that could compromise the integrity and availability of backup media. Shared facilities is something that the IS auditor should consider when evaluating the offsite storage facility, but it is not the primary focus. Results of business continuity plan (BCP) test or retention policy and period are things that the IS auditor should review when evaluating the organization’s BCP or backup strategy, not the offsite storage facility itself. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 388

 Periodically reviewing log files is the most effective way to detect intrusion attempts from outside the organization, as they can provide evidence of unauthorized access attempts, source IP addresses, timestamps and other relevant information. Using smart cards with one-time passwords or installing biometrics-based authentication can prevent unauthorized access, but not detect it. Configuring the router as a firewall can block unwanted traffic, but not log it. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 361

The major concern with the situation where security incidents are resolved and closed, but root causes are not investigated, is that vulnerabilities have not been properly addressed. Vulnerabilities are weaknesses or gaps in the security posture of an organization that can be exploited by threat actors to compromise its systems, data, or operations. If root causes are not investigated, vulnerabilities may remain undetected or unresolved, allowing attackers to exploit them again or use them asentry points for further attacks. This can result in repeated or escalated security incidents that can cause more damage or disruption to the organization.

The other options are not as major as the concern about vulnerabilities, but rather secondary or related issues that may arise from the lack of root cause analysis. Abuses by employees have not been reported is a concern that may indicate a lack of awareness, accountability, or monitoring of insider threats. Lessons learned have not been properly documented is a concern that may indicate a lack of improvement, learning, or feedback from security incidents. Security incident policies are out of date is a concern that may indicate a lack of alignment, review, or update of security incident processes.

References:

ISACA CISA Review Manual 27th Edition (2019), page 254

Why Root Cause Analysis is Crucial to Incident Response (IR) - Avertium3

Root Cause Analysis Steps and How it Helps Incident Response …

 The most critical finding for an IS auditor following up on a recent security incident is that the security weakness facilitating the attack was not identified. This finding indicates that the root cause of the incident was not analyzed, and the vulnerability that allowed the attack to succeed was not remediated. This means that the organization is still exposed to the same or similar attacks in the future, and its security posture has not improved. Identifying and addressing the security weakness is a key step in the incident response process, as it helps to prevent recurrence, mitigate impact, and improve resilience.

The other findings are not as critical as the failure to identify the security weakness, but they are still important issues that should be addressed by the organization. The attack was not automatically blocked by the intrusion detection system (IDS) is a finding that suggests that the IDS was not configured properly, or that it did not have the latest signatures or rules to detect and prevent the attack. The attack could not be traced back to the originating person is a finding that implies that the organization did not have sufficient logging, monitoring, or forensic capabilities to identify and attribute the attacker. Appropriate response documentation was not maintained is a finding that indicates that the organization did not follow a consistent and formal incident response procedure, or that it did not document its actions, decisions, and lessons learned from the incident.

References:

ISACA CISA Review Manual 27th Edition (2019), page 254

Incident Response Process - ISACA1

Incident Response: How to Identify and Fix Security Weaknesses

 An IS auditor should be concerned because deleting the files logically does not overwrite the files’ physical data. Deleting a file from a hard disk only removes the reference or pointer to the file from the file system, but does not erase the actual data stored on the disk sectors. The deleted data can still be recovered using special tools or techniques until it is overwritten by new data. This poses a risk of data leakage, theft, or misuse if the hard disk falls into the wrong hands. To securely dispose of a system containing sensitive data, the hard disk should be wiped or sanitized using methods that overwrite or destroy the physical data beyond recovery. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The best description of an audit risk is that the financial report may contain undetected material errors. Audit risk is the risk that the auditor expresses an inappropriate opinion on the financial report when it contains material misstatements or errors. Audit risk consists of three components: inherentrisk, control risk, and detection risk. Inherent risk is the susceptibility of an assertion or a control to a material misstatement or error due to factors such as complexity, volatility, fraud, or human error. Control risk is the risk that a material misstatement or error will not be prevented or detected by the internal controls. Detection risk is the risk that the auditor’s procedures will not detect a material misstatement or error that exists in an assertion or a control. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

 Adequate action taken for noncompliance with the service level agreement (SLA) provides the best evidence that outsourced provider services are being properly managed. This shows that the organization is monitoring the performance of the provider and enforcing the terms of the SLA.

The other options are not as convincing as evidence of proper management. Option A, the SLA includes penalties for non-performance, is a good practice but does not guarantee that the penalties are actually applied or that the performance is satisfactory. Option C, the vendor provides historical data to demonstrate its performance, is not reliable because the data may be biased or inaccurate. Option D, internal performance standards align with corporate strategy, is irrelevant to the question of outsourced provider management.

References:

ISACA, CISA Review Manual, 27th Edition, 2019, page 2821

ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription, QID 1066692

The best course of action for an IS auditor who finds that some critical recommendations have not been implemented is to evaluate senior management’s acceptance of the risk. The IS auditor should understand the reasons why the recommendations have not been implemented and the implications for the organization’s risk exposure. The IS auditor should also verify that senior management has formally acknowledged and accepted the residual risk and has documented the rationale and justification for their decision. The IS auditor should communicate the findings and the risk acceptance to the audit committee and other relevant stakeholders. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

The best way to mitigate the risk associated with unintentional modifications of complex calculations in end-user computing (EUC) is to execute copies of EUC programs out of a secure library. This will ensure that the original EUC programs are protected from unauthorized changes and that thecopies are run in a controlled environment. A secure library is a repository of EUC programs that have been tested, validated, and approved by the appropriate authority. Executing copies of EUC programs out of a secure library can also help with version control, backup, and recovery of EUC programs. Having an independent party review the source calculations, implementing complex password controls, and verifying EUC results through manual calculations are not as effective as executing copies of EUC programs out of a secure library, as they do not prevent or detect unintentional modifications of complex calculations in EUC. References: End-User Computing (EUC) Risks: A Comprehensive Guide, End User Computing (EUC) Risk Management

The first step that the organization should take to ensure that only the corporate network is used for downloading business data is to include a statement in its security policy about Internet use. A security policy is a document that defines the rules, expectations, and overall approach that an organization uses to maintain the confidentiality, integrity, and availability of its data1. A security policy should clearly state the acceptable and unacceptable use of Internet resources, such as personalaccounts with ISPs, and the consequences of violating the policy. A security policy also helps to guide the implementation of technical controls, such as proxy servers, firewalls, or monitoring tools, that can enforce the policy and prevent or detect unauthorized Internet access.

The other options are not the first step that the organization should take, but rather subsequent or complementary steps that depend on the security policy. Using a proxy server to filter out Internet sites that should not be accessed is a technical control that can help implement the security policy, but it does not address the root cause of why users are using personal accounts with ISPs. Keeping a manual log of Internet access is a monitoring technique that can help audit the compliance with the security policy, but it does not prevent or deter users from using personal accounts with ISPs. Monitoring remote access activities is another monitoring technique that can help detect unauthorized Internet access, but it does not specify what constitutes unauthorized access or how to respond to it.

References:

ISACA CISA Review Manual 27th Edition (2019), page 247

What is a Security Policy? Definition, Elements, and Examples - Varonis1

The most useful metric for management to consider when reviewing a project portfolio is the net present value (NPV) of the portfolio. NPV is a measure of the profitability and value of a project or a portfolio of projects, taking into account the time value of money and the expected cash flows. NPV compares the present value of the future cash inflows with the present value of the initial investment and shows how much value is created or lost by undertaking a project or a portfolio of projects1. A positive NPV indicates that the project or portfolio is worth more than its cost and will generate a positive return on investment. A negative NPV indicates that the project or portfolio is worth less than its cost and will result in a loss. Therefore, NPV helps management to prioritize andselect the most profitable and valuable projects or portfolios that align with the organizational strategy and objectives2. The other options are less useful or incorrect because:

A. Cost of projects divided by total IT cost is not a useful metric for reviewing a project portfolio, as it does not reflect the benefits, value, or return of the projects. It only shows the proportion of IT budget allocated to the projects, which may not be indicative oftheir strategic importance or alignment3.

B. Expected return divided by total project cost is not a useful metric for reviewing a project portfolio, as it does not account for the time value of money and the timing of cash flows. It only shows the average return per unit of cost, which may not be comparable across different projects or portfolios with differentdurations, risks, and cash flow patterns4.

D. Total cost of each project is not a useful metric for reviewing a project portfolio, as it does not reflect the benefits, value, or return of the projects. It only shows theinitial investment required for eachproject, which may not be indicative of their profitability or viability5. References: Portfolio, Program and Project Management Using COBIT 5 - ISACA, Project PortfolioManagement - ISACA, CISA Review Manual (Digital Version), Standards, Guidelines, Tools and Techniques

The most important thing to determine during the planning phase of a cloud-based messaging and collaboration platform acquisition is the types of data that can be uploaded to the platform. This is because different types of data may have different security, privacy, and compliance requirements, depending on the nature, sensitivity, and value of the data. For example, personal data, financial data, health data, or intellectual property data may be subject to various laws and regulations thatgovern how they can be collected, stored, processed, and shared in the cloud. Therefore, it is essential to identify and classify the types of data that will be uploadedto the platform, and ensure that the platform meets the organization’s policies and standards for data protection1.

The other options are not as important as the types of data that can be uploaded to the platform during the planning phase of a cloud-based messaging and collaboration platform acquisition. Option A, role-based access control policies, is a mechanism that defines who can access what data and resources on the platform based on their roles and responsibilities. Role-based access control policies are important for ensuring data security and accountability, but they can be designed and implemented after the platform is acquired2. Option C, processes for on-boarding and off-boarding users to the platform, are procedures that enable or disable user accounts and access rights on the platform. Processes for on-boarding and off-boarding users are important for managing user identities and lifecycles, but they can be developed and executed after the platform is acquired3. Option D, processes for reviewing administrator activity, are methods that monitor and audit the actions and events performed by administrators on the platform. Processes for reviewing administrator activity are important for detecting and preventing unauthorized or malicious activities, but they can be established and performed after the platform is acquired4.

References:

Cloud Messaging and Collaboration Services - Maryland.gov DoIT4

MessageBird acquires real-time notifications and in-app messaging platform Pusher for$35M | TechCrunch2

Symphony to lead financial market communicationswith the acquisition of Cloud9 Technologies3

Cloud messaging and collaboration | Sumo Logic

The most significant risk from not testing patches before putting them into production is the lack of system integrity. Patches are software updates that fix bugs, vulnerabilities or performance issues in an application system. However, patches may also introduce new errors, conflicts or compatibility issues that could affect thefunctionality, reliability or security of the system4. By not testing patches before putting them into production, the organization exposes itself to the risk of system failures, datacorruption or unauthorized access. Loss of application support, outdated system documentation and developer access to production are also risks from not testing patches, but they are not as significant as the lack of system integrity. References:

CISA Review Manual, 27th Edition, page 2951

CISA Review Questions, Answers &Explanations Database - 12 Month Subscription

 The type of risk associated with the potential for the auditor to miss a sequence of logged events that could indicate an error in the IPS configuration is detection risk. Detection risk is the risk that the auditor’s procedures will not detect a material misstatement or error that exists in an assertion or a control. Detection risk can be affected by factors such as the nature, timing, and extent of the audit procedures, the quality and sufficiency of the audit evidence, and the auditor’s professional judgment and competence. Detection risk can be reduced by applying appropriate audit techniques, such as sampling, testing, observation, inquiry, and analysis. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

One of the challenges in developing a SLA for network services is finding performance metrics that can be measured properly and reflect the quality of service expected by the customer. Establishing a well-designed framework for network services is not a challenge, but a good practice. Ensuring that network components are not modified by the client or reducing the number of entry points into the network are security issues, not SLA issues. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 333

 Digital watermarks are hidden marks or codes that can be embedded into digital files, such as images, videos, audio, or documents. They can be used to identify the source, owner, or authorized user of the data, as well as to track any unauthorized copying or distribution of the data. Digital watermarks can help prevent data leakage by deterring potential leakers from sharing sensitive data or by providing evidence of data leakage if it occurs.

The other options are not as effective as digital watermarks in preventing data leakage. Ensuring that paper documents are disposed securely can reduce the risk of physical data leakage, but it does not address the digital data leakage that is more prevalent in today’s environment. Implementing an intrusion detection system (IDS) can help detect and respond to cyberattacks that may cause data leakage, but it does not prevent data leakage from insiders or authorized users who have legitimate access to the data. Verifying that application logs capture any changes made can help audit and investigate data leakage incidents, but it does not prevent them from happening in the first place.

References:

What is Data Leakage?

What is Digital Watermarking?

Asset life cycle management is a technique of asset management where facility managers maximize the usable life of assets throughplanning, purchasing, using, maintaining, and disposing of assets1. The mainaim of assetlife cycle management is to reduce costs and increase productivity by optimizing the performance, reliability, and lifespan of assets2. Asset life cycle management can help prevent the situation of having unused applications by ensuring that the applications are aligned with the business needs, objectives, and strategies, and that they are regularly reviewed, updated, or retired as necessary3.

The other options are not as effective as asset life cycle management for preventing unused applications. A formal request for proposal (RFP) process is a method of soliciting bids from potential vendors or suppliers for a project or service. A RFP process can help select the best application for a specific requirement, but it does not ensure that the application will be used or maintained throughout its lifecycle. Business case development procedures are a set of steps that involve defining the problem, analyzing the alternatives, and proposing a solution for a project or initiative. Business case development procedures can help justify the need and value of an application, but they do not guarantee that the application will be utilized or supported after its implementation. An information asset acquisition policy is a document that outlines the rules and standards for acquiring information assets such as applications. An information asset acquisition policy can help ensure that the applications are acquired in a consistent and compliant manner, but it does not address how the applications will be managed or disposed of after their acquisition.

The primary objective of an IS auditor when reviewing the installation of a new server is to ensure that security parameters are set in accordance with the organization’s policies. Security parameters are settingsor options that control the security level and behavior of the server, such as authentication methods, encryption algorithms, access rights, audit logs, firewall rules, or password policies7. The organization’s policies are documents that define the security goals, requirements, standards, and guidelines for the organization’s information systems. An IS auditor should verify that security parameters are set in accordance with the organization’s policies to ensure that the new server complies with the organization’s security expectations and regulations. The other options are less important or incorrect because:

A. Security parameters should not be set in accordance with the manufacturer’s standards alone, as they may not reflect the organization’s specific security needs and environment. The manufacturer’s standards are general recommendations or best practices for configuring the server’s security parameters based on common scenarios and threats. An IS auditor should compare the manufacturer’s standards with the organization’s policies and identify any gaps or conflicts that need to be resolved.

B. A detailed business case should have been formally approved prior to the purchase of a new server rather than during its installation. A business case is a document that justifies the need for a new server based on its expected benefits, costs, risks, and alternatives. A business case should be approved by senior management before initiating a project to acquire a new server.

D. The procurement project should have invited tenders from at least three different suppliers before purchasing a new server rather than during its installation. A tender is a formal offer or proposal to provide a product or service at a specified price and quality. Inviting tenders from multiple suppliers helps to ensure a fair and competitive procurement process that can result in the best value for money and quality for the organization. References: Server Security - ISACA, [Information Security Policy - ISACA], [Server Hardening - ISACA], [Business Case - ISACA], [Tender - ISACA], [Procurement Management - ISACA]

The first thing that should be performed before key performance indicators (KPIs) can be implemented is the identification of organizational goals. This is because KPIs are measurable values that demonstrate how effectively an organization is achieving its key business objectives4. Therefore, it is necessary that the organization defines its goals clearly and aligns them with its vision, mission, and strategy. By identifying its goals, the organization can then determine what KPIs are relevant and meaningful to measure its progress and performance . References: 4: CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.3: Benefits Realization, page 77 :CISA Online Review Course, Module 2: Governance and Management of IT, Lesson 2.3: Benefits Realization : ISACA Journal Volume 1, 2020, Article: How to Measure Anything in IT Governance

A compliance gap analysis is a detailed review of an organization’s current state of compliance against a specific regulation or standard. It helps identify the areas and controls that are not meeting the requirements, assess their risk levels, and determine the corrective actions that can be taken to achieve compliance12. A compliance gap analysis is the most useful tool for an IS auditor to review when auditing against a new regulation, as it provides a clear and comprehensive picture of the compliance status, gaps, and remediation plan of the organization.

References

1: Information Security Architecture: Gap Assessment and Prioritization - ISACA

2: How to perform Compliance Gap Analysis? - Sprinto

A balanced scorecard is a strategic planning framework that companies use to assign priority to their products, projects, and services; communicate about their targets or goals; and plan their routine activities1. The scorecard enables companies to monitor and measure the success of their strategies to determine how well they have performed. A balanced scorecard for IT management can help assess IT functions and processes by defining four perspectives: financial, customer, internal business process, and learning and growth2. These perspectives can help IT management align their IT objectives with the organization’s vision and mission, identify and prioritize the key performance indicators (KPIs) for IT, and evaluate the effectiveness and efficiency of IT operations and services3.

References

1: Balanced Scorecard - Overview, Four Perspectives 2: The IT Balanced Scorecard (BSC) Explained - BMC Software 3: A BALANCED SCORECARD (BSC) FOR IT PERFORMANCE MANAGEMENT - SAS Support

Comprehensive and Detailed Step-by-Step Explanation:

Ifmeasurable benefitswerenot defined, the organizationcannot assess whether the system achieved its intended goals, making it the mostcriticalissue.

Measurable Benefits Not Defined (Correct Answer – D)

No clear KPIs or success metricsmeans no way toevaluate ROI.

Example:A company implementsan ERP systembut has no performance indicators to measure success.

No Lessons Learned (Incorrect – A)

Important but doesnot impact system effectiveness.

Missing Dashboard Deliverables (Incorrect – B)

A reporting issue,not a strategic failure.

Budget Overrun (Incorrect – C)

A financial concern butnot as critical as system success measurement.

References:

ISACA CISA Review Manual

COBIT 2019 (Project Governance)

Comprehensive and Detailed Step-by-Step Explanation:

Thespeed at which security threats are mitigatedis akey indicatorof an organization'srisk management effectiveness.

Option A (Correct):Response time to security threatsmeasures how efficiently security teams detect, analyze, and mitigate risks, providingclear insight into security operations.

Option B (Incorrect):The number of security controls auditeddoes not indicatehow well risk is being managed, only that reviews are taking place.

Option C (Incorrect):Log analysis speedis useful, but it does notdirectly measure risk mitigation effectiveness.

Option D (Incorrect):Risk register entriesindicate known risks but do not provide insight intohow well those risks are managed.