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You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which
workflow would you update to make this change?
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
Which feature can be used to categorize a set of records from a list and make them visible to other users?
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?
What type of query allows you to filter list data using normal words, instead of the condition builder?
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?
What ServiceNow feature allows you to include data from a secondary related table on a report?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
For your implementation, the following tables. are extended fram each ofher:
* Incident table is extended from Task table.
* Super Incident table is extended from Incident table,
In this situation, which table(s) are P arent, Child and Base tables?
Choose 5 answers
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers
Which one of the following describes the primary operations performed against tables in the Service Now platform?
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
A form displays information about one record at the top, for example a User, Additional records, which are associated with that
User, are displayed on tabs at the bottom of the form. What are those tabs called?
What feature do you use to specify which users are able to access a Service Catalog Item?
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?
Which one of the following statements describes a characteristic of role assignment?
ServiceNow uses what term to describe all the data saved within a particular form?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
Which one of the following statements best describes the purpose of an Update Set?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Reports can be created from which different places in the platform? (Choose two.)
Which one of the following modules can be used to view field settings for a table?
A knowledge article must be which of the following states to display to a user?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
What is the master table that contains a record for each table in the database?
Where would you go in ServiceNow to order services and products offered by various departments?
Which term refers to application menus and modules which you may want to access quickly and often?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Which type of tables may be extended by other tables, but do not extend another table?
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
Access Control rules may provide access security for which of the following database objects?
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
What do you need to do before you can use an Application-based trigger in your flow?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
Which tool is used for creating dependencies between configuration items in the CMDB?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
Which of the following are not included in an Update Set, by default? (Choose four.)
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
Which tool is used to define relationships between fields in an import set table and a target table?
Which of the following protects applications by identifying and restricting access to available files and data?
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)
TESTED 24 Nov 2024