COTS software is _______ if correct results will be produced under actual business conditions.
Within an ISO process assessment, a capability level is said to be established 'only' and 'only if' all the process attributes are 'fully achieved'.
Which of the following should be the selection criteria for COTS software regarding the integration of the software into an organization's business system work flow?
Which of the following is an important component of a complaint resolution process?
When a computer operator verifies that the jobs to be run that day have been run is called:
Which of the following is NOT a major concerns during the operation and maintenance of a purchased application or software?
Which of the following models uses this four part cyclE. (part one - plan and organize; part two - acquire and implement; part three - deliver and support; part four - monitor)?
Which of the following is not included in 'Failure Cost' under 'Cost of Quality'?
There are two systems in every business application. The first is the system that ___________ business transactions, and the second is the system that _________ the processing of business transactions.
Which type of monitoring focuses on the input or entrance criteria to a business process, for compliance to organizational policies?
Which of the following is not one of the four major purposes of recording defects?
Causes of variation that are typically "external" to the process are referred to as:
Which of the following is NOT one of the six steps commonly used to build a security baseline?
Which of the following quality control practices would be considered a validation method?
Boundary analysis techniques are used to create test cases that divide equivalence partitioned groups.
When auditors are engaged by the Board of Directors to audit an organization is an example of ____________.
A brainstorming session should be used to develop a cause-and-effect diagram identifying all possible causes of _________________.
There is a risk that products shipped will not be invoiced. If we were to assume that an average of two products will be shipped per day and not be invoiced and the average billing per invoice is $225.50, then the risk associated with not invoicing shipme
____________ provides teams an opportunity to reach high-quality decisions with total team commitment.
Though priority assigned to a defect is usually subjective, but are dependent on user input(s) or factor(s) such as:
A model (like CMMI or ISO 9001) is an idealized concept to be accomplished. Organizations choose to adopt a model for a variety of reasons. Describe two reasons you believe an organization might adopt a model.
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Approximately ten years ago, your IT department organized a process management committee. The committee determined what processes were needed, wrote those processes, incorporated them into the process inventory, and delivered them to the appropriate staff for implementation. After ten years, it is generally agreed that the process improvement program is not working. The IT staff does not follow many of the processes and management rarely enforces compliance to processes. You, as the Quality Assurance Manager, have been asked to develop a new process improvement program.
Indicate what you believe is the responsibility of the following groups in implementing an effective standards program.
1. IT Management
2. Process Management Committee
3. Users of the Processes
4. Quality Assurance Manager
5. Quality Control Function
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While software may be developed by an outside organization, the responsibility for the software's quality cannot be contracted. Describe the quality professional's responsibility for the software developed by an outside organization.
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What is meant by the term "best practice" and what process might be used to identify a best practice?
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Dr. W. Edward Deming stated 14 Quality Principles for organizations to use in becoming a world-class organization. Listed below are four of Dr. Deming's Quality Principles.
Explain what you believe is required to implement each of these four quality principles.
1. Create consistency of purpose in the company.
2. Institute modern aids to training on the job.
3. Drive out fear.
4. Look carefully at work standards.
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Describe the steps to create a histogram.
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With the accelerating rate of technology change, each new technology must mature through five levels of technology maturity. As a Quality Manager describe the five-level framework, that you would suggest for maturing the technology processes.
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One of the means to describe a work task or activity is a workbench; a workbench is a graphical representation of a work task. As a Quality Assurance Manager, one of your work tasks is to provide quality training for the IT staff. Describe the components on the workbench that you would use to train a single individual in the quality principles and indicate the entrance and exit criteria as well as the activity that you would perform for each component of the workbench.
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Quality Awareness Training is an on-going activity for all Quality Assurance staff. Assuming you have been asked to conduct a one-hour training session on quality, write your proposed agenda for the meeting below, giving both the topics to be covered and three points you would cover for each topic.
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What is difference between structural and functional testing? State two advantages of both.
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It is said that the main purpose of a Defect Management Process should be to reduce defects. Explain what this means.
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Businesses often make the mistake of developing both a business plan and a quality plan but failing to integrate them. Explain what it is meant to integrate the business plan and quality plan and how this improves the overall quality of the IT products and/or services.
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Explain the relationship between Process Maturity and End User Satisfaction.
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As the Test Manager of your project team you are responsible for tracking the defects and delivering a tested system, which is 'fit for use'. Design a defect tracking process so that the defects are prioritized and fixed on time.
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Compare and contrast the definitions of "quality” associated with Deming, Juran, and Crosby.
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Describe what "Security Awareness Training" is and outline what steps you would include in your security awareness training program.
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The development of the approach for process deployment is much harder than the actual deployment of the process.
Focusing on quality can increase productivity, reduce costs, and improve customer satisfaction.
As per Deming's principle 'improve supervision', which one of the following should be discouraged?
Which of the following tools category has a mathematical focus and is related to data collection or interpretation?
Critical success factors for purchased software should be defined from the perspective of :
Outsourced software can be developed by an organization within the country of use or developed in another country. Which of the following is a difference associated with software developed by an organization in another country?
In terms of benefit compared to the control's cost, identify the correct sequence of controls in ascending order of cost.
A help desk employee is allowed to hire a courier to deliver a report needed quickly by a user; but only up to a cost of $100. This means that the employee is being ___________.
Project objectives and goals expressed in quantitative terms is part of which planning activity?
The person who accepts personal responsibility for the success of quality management without being assigned the responsibility is called____________ .
Which of the following would be considered an important prerequisite to quality planning?
A weakness in an information system, which is a point where the software systems are easiest to penetrate, is called a:
Tracking the status of each requirement throughout the development and test phases is called:
When making a judgment while compliance monitoring, experience plays a larger role when:
The core activity of Process Definition is not only defining the process but also:
Which of the following processes is / are within the Defect Management level for maturing the Quality Control Processes?
Which of the following is a level for maturing the Quality Assurance Processes?
Which of the following activities should occur before processes are defined to ensure that the most critical processes are defined first.
COTS software is normally developed prior to an organization selecting that software for its use.
Cooperation is required to improve quality and to implement quality management.
When building a quality environment, one of top management's major responsibilities must be:
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In the Cost of Quality diagram shown, the COQ cost labeled "A" represents:
In a Waterfall Development Model, most risk management activity occurs close to milestones.
Procedures describe how methods, _________, techniques, and people are applied to perform a process?
Which of the following is / are level(s) for maturing the Deliverables Processes?
Which of the following management philosophies would be associated with a quality management philosophy as opposed to the traditional management philosophy?
After establishing the team for conducting security baseline, the first step should be to: