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Energy-and-Utilities-Cloud Salesforce Energy and Utilities Cloud Accredited Professional Exam Questions and Answers

Questions 4

consultant has been tasked with gathering and aligning requirements fram a small group of key

stakeholders for an Energy and Utilities Cloud implementation.

Which approach would be most effective for eliciting business requirements from the small group of

stakeholders?

Options:

A.

Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

B.

Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

C.

Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

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Questions 5

An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc

feature and the reusing clauses library.

According to the manager's expectations, which template type should the developer choose to gene new contracts?

Options:

A.

JSON Based Document Template

B.

The Velocity Web Template

C.

POF Template

D.

The Microsoft Word Document Template

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Questions 6

Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of

quoting? Choose 2 answers

Options:

A.

Consider the algorithms used by the pricing and forecasting system to calculate the price.

B.

Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.

C.

Consider if the pricing engine operates synchronously or asynchronously.

D.

Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).

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Questions 7

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

Options:

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

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Questions 8

An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

Options:

A.

Meter

B.

Account

C.

Service Point

D.

Asset

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Questions 9

The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier

What approach should you recommend to build this integration to the legacy billing application?

Options:

A.

Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets

B.

Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.

C.

Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration

D.

Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.

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Questions 10

An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.

How can the utility company meet these requests using Energy and Utilities Cloud?

Options:

A.

Install the "Third Party Pricing Application" DataPack from the Process Library.

B.

Use the external pricing feature to send and receive pricing requests from an external pricing engine.

C.

Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

D.

Duplicate the third-party pricing application prices into the Salesforce Price list.

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Questions 11

An existing Salesforce customer has built a data model with many custom objects for their call center operations.

How can the customer use OmniStudio to improve the agent experience?

Options:

A.

The Energy and Utilities Cloud data model is required for OmniStudio.

B.

Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.

C.

OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.

D.

OmpiStudio can be used with custom objects but will néed to be migrated to the Energy and Utilities Cloud data model.

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Questions 12

A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.

How can this be done with Industries CPQ?

Options:

A.

One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

B.

One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

C.

One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

D.

One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

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Questions 13

What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

Options:

A.

Salesforce Export Wizard

B.

OmniStudio DataPacks

C.

IDX Workbench

D.

DataLoader.io

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Questions 14

Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

Options:

A.

Start evaluating products and offerings from as many third-party suppliers as possible.

B.

Immediately start building the solution in their favorite technology.

C.

install Salesforce Service Cloud and start building custom objects and APEX classes.

D.

Select the Energy and Utilities Cloud applications that best meet the company's needs

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Questions 15

An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

Options:

A.

Set up a payment arrangement.

B.

Manage a customer moving out.

C.

Manage changes to contract clauses.

D.

Create a multi-site quote.

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Questions 16

An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

Options:

A.

Service Account

B.

Quote

C.

Service Point

D.

Premises

E.

Asset

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Questions 17

Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Options:

A.

Metadata API

B.

Streaming data API

C.

SSO data access

D.

Omnichannel data access

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Questions 18

An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

Options:

A.

Some customers existed on a legacy billing system from previous contracts

B.

Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

C.

The potential customer began their journey using WhatsApp.

D.

Credit ratings are actively used as a pricing input for small and medium business customers

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Questions 19

The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.

Which two features of Contract Lifecycle Management and OmniStudio can be used?

Options:

A.

The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign

B.

An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.

C.

An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

D.

An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

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Questions 20

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.

Which two pricing metadata are needed when defining this price with Industries CPQ?

Options:

A.

A Pricing Plan Entry, with type as Price and charge type as Recurring

B.

A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

C.

A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

D.

A Pricing Variable, with type as Price and charge type as Recurring

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Questions 21

A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.

Which two approaches can the consultant take to achieve a consensus while building trust?

Options:

A.

Focus primarily on the contractor organization's concerns.

B.

Propose compromises between stakeholders that could result in collective positive outcomes.

C.

Demonstrate expertise right away to achieve the fastest stakeholder agreement

D.

Ask probing questions to understand and document the needs of all stakeholders.

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Questions 22

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Options:

A.

Confirm customer entitlements for field service appointments.

B.

See a list of all service and work types available in the system.

C.

Accurately confirm and verify customer details.

D.

Check available field service time slots for the week.

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Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional Exam
Last Update: Apr 1, 2025
Questions: 75
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