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Financial-Services-Cloud Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (WI25) Questions and Answers

Questions 4

Users at Lake Bank have been creating multiple events for once in a lifetime event such as birth. What should an Administrator do to prevent users from accidentally creating more than one event of such anevent type?

Options:

A.

Create an Apex trigger that will prevent the saving of multiple one-time events

B.

Select the Unique checkbox on the picklist value for the Event Type field on the Person Life Event object

C.

Remove user’s ability to create one-time events

D.

Create a validation rule that will stop the user if they attempt to add multiple one-time events.

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Questions 5

A bankingclient currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing.

Which three steps are needed to document this requirement following the discovery session?

Options:

A.

Document the business process flows.

B.

Design the solution using the Financial Services Cloud components.

C.

Create a visual flow diagram.

D.

Understandthe journey!for the multiple personas involved in the process.

E.

Determine the best e-sigTiature solution to use.

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Questions 6

During the delivery stage of a Financial Services Cloud (FSC) implementation, a consultant needs to think about how to utilize FSC-related objects. Which three things should the consultant consider when adopting such objects?

Options:

A.

In a household, each household member is modeled as a Contact, and the household is modeled as an Account.

B.

In a household, each of the household members is modeled as a Person Account and the household ismodeled as an Account.

C.

Role Hierarchy-based sharing can be disabled for the Financial Deal object but can't be disabled for the Opportunity object.

D.

Both the Financial Deal object and the Opportunity object support Compliant Data Sharing.

E.

Interaction Summary is an enhancement of the standard Activity object. FSC implementations should use Interaction Summary as a replacement for the Activity object.

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Questions 7

A new custom object has been created, and the records of this object will be created throughintegration with another system What should a consultant do to ensure the data is loading into the correct fields in Financial Services Cloud?

Options:

A.

Create a junction object between the external system and the new customer object where the data will reside

B.

Ensure custom metadata is configured and each custom metadata record details where the data will be sent

C.

Use a CSV file with the data created and use Data Loader to map to the correct field

D.

Utilize a field mapping file with the external system (allocation and the corresponding field in Salesforce

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Questions 8

Which Salesforce Financial Services Cloud feature enables financial advisors to track and manage clientaccounts?

Options:

A.

Financial accounts management

B.

Performance reporting

C.

Client onboarding

D.

Opportunity management

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Questions 9

For which three objects are Rollup By Lookup (RBL) summaries are available?

Options:

A.

Life Events

B.

Financial Accounts

C.

Assets and Liabilities

D.

Contacts

E.

Claims

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Questions 10

A financial services company wants to plan ahead for designing the Financial Services Cloud (FSC) implementation. Which three activities should the implementation team prioritize during planning?

Options:

A.

Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company's business relies on.

B.

Beyond the preconfigured settings, evaluate whether they need advanced customizations.

C.

Enable and configure person accounts in FSC, and assign users with permission set licenses.

D.

Review the out-of-the-box capabilities and compare them to the company's current needs.

E.

Design the modifications to fields, picklists, layouts, and othKrequired features to support business processes.

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Questions 11

Which 3 options does the Financial Services Cloud application offer to view and update Account-Account. Account-Contact, and Contact-Contact Relationships?

Options:

A.

Actionable Relationship Center

B.

Family Members Component

C.

Relationship Map

D.

Group Members Component

E.

Life Events Component

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Questions 12

How can the Salesforce Administrator make sure that highly sensitive Life Events or Business Milestones will not be shownuntil the event actually happened?

Options:

A.

Hide the Event or Milestone on the Events & Business Milestones Lightning Component page properties.

B.

Delete the value from the Event Type picklist on the Life Event Object or the Milestone type on the BusinessMilestone object

C.

Remove the Event or Milestone from the Lightning Component in the Developer Console.

D.

Life Events are part of the FSC managed package, therefore the Salesforce Admin must contact Salesforce Support to remove the Event from the Lightning Component.

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Questions 13

A major Japanese bank is expanding geographically and opening additional branches in Asia. As such, they hired a regional consulting firmto implement Financial Services Cloud (FSC) locally.

What are the two expectations from implementing multi language features in FSC?

Options:

A.

Referrals in Singapore and Hong Kong will be shared in English, but in Macau, referrals will be shared in Portuguese.

B.

Bankers in Japan have been accessing FSC in Japanese, but the new bankers in China will be accessing FSC in Chinese.

C.

In Tokyo branches, the names of the Account, Prospect & Contact are in Japanese, but the package Advisor, Personal Banker, D Relationship Manager, and Client Associate profiles are in English.

D.

In Seoul, South Korea, the branch managers will be reviewing their FSC dashboards every morning in Korean, while their colleagues in " Shanghai, China, will be doing so in Chinese.

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Questions 14

Lake Tahoe Bank branch manager Sue Barry wants to encourage all Personal Bankers to use Action Plans to capture repeatable tasks and automate the task sequences, improving collaboration and productivity. Which three of the following statements about Action Plans are true?

Options:

A.

When you work with Action Plans, you first create Action Plan Templates

B.

Action Plans require a monthly license fee per user

C.

Action Plans can be used to schedule appointments with the Bankers

D.

Action Plans make it easy to create reports and dashboards, so you can monitor progress and ensure compliance

E.

Action Plans can be used to automatically assign task owners and deadlines for specific client engagements

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Questions 15

What does the Salesforce Admin have to install to provide users access to referral dashboards and reports?

Options:

A.

The managed extension package for intelligent Need-Based Referrals and Scoring

B.

Einstein Analytics for Financial Services

C.

The unmanaged extension package for Intelligent Need-Based Referrals and Scoring

D.

Salesforce CRM Dashboards

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Questions 16

A consulting firm is asked to add Events and Milestones to a Lightning record page to give financialadvisors deeper insights into their customers' lives.

What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?

Options:

A.

Once-in-a-Lifetime event types

B.

Special event types

C.

Single event types

D.

Unique event types

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Questions 17

A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks. What FSC feature can Lake Tahoe Bank use to track this process?

Options:

A.

Workflow Rules/Process Builder

B.

Action Plans

C.

Apex Tnggers on the task object

D.

Flows

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Questions 18

A financial services company needs a custom field for reporting when relating two-person accounts to each other. Which object should the Financial Services Cloud consultant configure the custom field on?

Options:

A.

Account Contact Relationship

B.

Contact-Contact Relationship

C.

Person Account

D.

Account Account Relationship

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Questions 19

Where should a Salesforce Administrator go to add custom icons to the Life Events and Business Milestones?

Options:

A.

Lightning PageLayout > Life Events and Business Milestones Lightning Component > Page Icon Properties

B.

Setup > Custom Code > Static Resources

C.

Setup > User Interface > icons > Life Events and Business Milestones

D.

Setup > Financial Services > Icons > Life Events and Business Milestones

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Questions 20

A system administrator at a financial services company wants to build a report to show Interest Tags.

Which two things should the administrator consider when configuring the report?

Options:

A.

When the user defines the custom report type, Tag Categories should be selected as the Primary Object.

B.

When the user defines the custom report type, Topics should be selected as the Primary Object.

C.

The user must build a report using the Topics object to view Interest Tags in the report.

D.

To show Interest Tags applied to specific objects, the user can add a filter in the report and select the object name.

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Questions 21

A financial services company is migrating a legacy customer relationship management system to Financial Services Cloud (FSC). The company is requesting that its consulting partner introduce specific customer interaction features mapped to its business processes.

What should the consultant consider when introducing the FSC features?

Options:

A.

If there is a business process for tracking the customer life events and milestones, and timely reminding of opportunities, the Action Plan component is recommended to use.

B.

If there is a business process for limiting role-based data visibility, the Interaction Summaries component is recommended to use.

C.

If there is a business process for taking detailed notesfor client meetings and adding action items, the Action Plan component is recommended to use.

D.

If there is a business process for showing common interests and needs across the company's clients, the Interaction Summaries component is recommended to use.

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Questions 22

A consultant is configuring ademo for a customer but cannot create new residential loan application records. What is prohibiting the consultant from creating a new residential loan application?

Options:

A.

The Residential Loan Application flow was not enabled in the setup.

B.

The administrator did not enable "Allow Mortgage Access" in Setup.

C.

The user does not have "Mortgage User" checked in their user record.

D.

The administrator did not assign the Mortgage permission set to the user.

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Questions 23

Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builderto automate most of an organization's repetitive business processes.

Which use case is a suitable fit for Flow Builder?

Options:

A.

Coordinate multiple flows and assign them to multiple teams or individuals.

B.

Suggest offers and actions to users that are tailoredto meet an organization's unique business criteria.

C.

Collect input from internal users with a form placed on a Lightning page cKlaunched by abutton.

D.

Perform an operation for more records than schedule-triggered flows allow

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Questions 24

The Salesforce Admin at Lake Tahoe Bank considering implementing Financial Services Cloud. What is thebest way for the Admin to access a Financial Services pre-configured org, including data and the right licenses, to learn about the product?

Options:

A.

Request a 30-day Financial Services Cloud trial org

B.

Request a Salesforce developer org.

C.

Purchase one license of Financial Services Cloud and install it in a production org.

D.

Spin up a Salesforce sandbox org.

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Questions 25

Which two statements are true about Group Membership in Financial Services Cloud?

Options:

A.

Group Membership defines the role of the member within the Group.

B.

With Group Membership settings you can define if a Group is the member's primaryGroup.

C.

With Group Membership settings you can define who is the primary and who is the secondary member within the Group.

D.

Group Membership is modeled using the Account-Group Relationship object.

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Questions 26

Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)

Options:

A.

Contact

B.

Lead

C.

Account

D.

Residential Loan Application

E.

Opportunity

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Questions 27

Which three types of Account-Account relationships are displayed in the Actionable Relationship Center?

Options:

A.

Accounts & Businesses

B.

Accounts & Members

C.

Accounts & Peers

D.

Accounts & Groups

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Questions 28

The system administrator team at a retail consumer bank justreceived data migration instructions and guidance on Data Loader from their Salesforce architect to upgrade the existing Service Cloud org to a Financial Services Cloud (FSC) org.

In what order should the Salesforce objects be uploaded during an FSC datamigration?

Options:

A.

1. Accounts and contacts2. Financial accounts3. Account groups and households

B.

1. Financial accounts2. Accounts and contacts3, Account groups

C.

1. Accounts and contacts2. Households3. Financial accounts

D.

1. Households2.Financial accounts3. Person accounts

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Questions 29

Lake Tahoe Bank is rolling out Financial Services Cloud and the VP of IT is concerned about the cost of the licenses. TheSystem Admin recommends using restricted licenses for users that need only limited access to Financial Service Cloud features. Which Financial Services Cloud permission set license enables user access to a license with contractual restrictions for Financial Services Cloud and can be used to grant restricted access to users like Bank Tellers?

Options:

A.

Financial Services Cloud Standard

B.

Client Segmentation

C.

Financial Service Cloud Basic

D.

Financial Service Cloud Extension

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Questions 30

A bank recently sold its wealth management division and wants to improve its customers’ digital experience. The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.

Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?

Options:

A.

Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.

B.

Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.

C.

Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.

D.

Manage policy holder’s interactions with customer service agents intelligently through the underwriting process.

E.

Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.

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Questions 31

An insurance company needs to ensure the record rollups aggregate information from related records for several objects in the Financial Services Cloud at a client orgroup level.

What should the administrator configure to meet the requirement?

Options:

A.

To show all Primary Group member cases on a related list at the group level, the administrator should add Cases as a picklist value to the Rollup__c field on Account Contact Relationship.

B.

Client-level records are aggregated by setting up client-level rollups to all primary group members.

C.

When the administrator enables record rollups at the group level, all corresponding records are stamped with the Primary Group in the Rallup_c lookup field

D.

To show all Primary Group member opportunities on a related list at the group level, the administrator should add Opportunities as a picklist value to the Household__c field on Account Contact Relationship.

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Questions 32

How shoulddevelopers configure customized nodes for display in the Actionable Relationship Center (ARC)?

Options:

A.

Reference the Lightning web component in the Display properties of the custom ARC relationship graph.

B.

Select Use Flex Card from the node Display tab to show the node in a Flex Card

C.

Reference the flex Card in the Display properties of the custom ARC relationship graph.

D.

Select Omni Script from the node Actions tab to show the node in an Omni Script.

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Questions 33

An advisor is setting up a Household in Financial Services Cloud for their new clients, Oliver and Macie Dogging ton. The advisor created a Person Account record for both Oliver and Macie, and a Household record for the Dogging ton household. While creating the Household group, the advisor attempted to input the below information but received an error.

Member Name: Oliver Dogging ton

Role in Group: Client

Primary Member: Enabled

Primary Group: Enabled

Activities and Objects to Roll Up: All

Member Name: Macie Dogging ton

Role in Group: Spouse

Primary Member: Enabled

Primary Group: Enabled

Activities and Objects to Roll Up: All

Based on the information provided, what caused the error that the advisor received?

Options:

A.

Primary Member - two individuals cannot be designated as the Primary Member of the same Household.

B.

Spouse is not a valid Role within a Group.

C.

Primary Group -two individuals cannot designate the same Household as their Primary Group.

D.

Activities and Objects to Roll Up - two individuals cannot designate their activities to roll up to the same Household.

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Questions 34

One administrator user at a financial services company needs to help management build reports and gain insights into business performance by including branch management reportable objects.

Which two considerations should the administrator include when configuring the report?

Options:

A.

Branch Unit Related Record report types have related object names including Lead, Account, and Contact but exclude Financial Account.

B.

Bankers with Branches withOpportunities, Accounts. Leads, and Contacts report types are available for creating reports with Branch Unit Related Records.

C.

The reportable objects include Banker. Branch Unit, Branch Unit Related Records, and Branch Unit Customer.

D.

When Branch Unitis the primary object, the administrator can select Branch Unit Customers or Branch Unit Related Records as related objects.

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Questions 35

Lake Tahoe Bank is implementingFinancial Services Cloud. The bank's new business processes require that Financial Advisors can add individuals to more than one Group or Household using Multiple Relationship Groups. Where do Admins enable Multiple Relationship Groups?

Options:

A.

Object Settings

B.

Custom Settings

C.

Lightning Page Editor

D.

Profiles

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Questions 36

Lake Tahoe Bank's financial advisors are complaining that they can't see an accurate summary of their clients financial data as clients often change households. How can an Admin set up Financial Services Cloud to provide financial advisorswith an accurate summary of their client's financial data?

Options:

A.

Create a roll-up field on the Opportunity object to track client's Financial Account balance and display the summary amount on the Person Account object.

B.

Set clients financial data to be rolled up using Financial Services Cloud Primary Group.

C.

Create a custom obiect to track client's financial data

D.

Use Process Builder to create a workflow to summarize data at the Person Account level.

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Questions 37

An insurance companyaims to improve a call center's productivity. A detailed analysis discovered that agents spend a lot of time capturing data while adding and updating beneficiary details. Capturing premium payment details (payment date and frequency) is another time-consuming task. Which action should a Financial Services Cloud consultant take to resolve the issue?

Options:

A.

Utilize Insurance Flow Templates.

B.

Create an Action Plan Template for capturing beneficiary data and payment information.

C.

Provide a better user interfaceby building Lightning web components for beneficiary data and payment information.

D.

Install an Insurance Data AppExchange package.

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Questions 38

Cumulus Cloud Bank, a major financial services provider, has engaged Salesforce Professional Services to transform its operations with Financial Services Cloud (FSC). The Addams family are wealth management clients with the following relationships:

• The wife and her husband are part of the Addams Household.

The wife is the primary member, and together the couple run the Addams Charitable Trust.

• The wife is also part of the Symonds Household with her father as the primary member. Which tool should the Salesforce FSC consultant recommend so a wealth manager could make sense of this complex data to provide impeccable service to the Addams family and discover new business opportunities?

Options:

A.

Data Filtering and Sorting in Tableau Desktop

B.

Financial Services Cloud Einstein

C.

Data Visualization with Marketing Cloud Intelligence

D.

Actionable Relationship Center (ARC), an advanced visualization engine

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Questions 39

Which of the following objects do support Group-Level Rollups?

Options:

A.

Tasks

B.

Alerts

C.

Financial Accounts

D.

Action Plans

E.

Opportunities

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Questions 40

If a client is associated with more than one Household or Group, where will this clients records get rolled up to?

Options:

A.

to the household with the client's primary address

B.

to all the parent households and groups

C.

to the household selected by the advisor for record rollups.

D.

to the Household where the client is the primary member

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Questions 41

A wealth management division manages the financial assets of many wealthy clients.

Which three steps should the Financial Services Cloud consultant take to offer ahigh level of customization to boost user productivity?

Options:

A.

Create a new type of person account so trust group details roll down to the beneficiaries level.

B.

Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.

C.

Assign the Custom Field Set to the Financial Summary component.

D.

Create and assign the Cuslhm Field Set permission set to all users.

E.

Assign the Custom Field Set To a Lightning component.

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Questions 42

To access Financial Services Cloud Lightning Components "My Domain" must be enabled. How does the System Admin accomplish this?

Options:

A.

Register a subdomam using the My Domain wizard and then deploy it

B.

Open a case withSalesforce Support

C.

Enable Communities

D.

Go to Custom Settings and edit the Industries Settings

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Questions 43

A Salesforce administrator updating a record page to add a Chatter component to the Action Plan Lightning record page is unable to find the Chatter components for selection.

What is the reason for this?

Options:

A.

Feedtracking has to be enabled for the Action Plan object.

B.

Chatter has to be enabled for Action Plans via Chatter settings in setup.

C.

Salesforce is yet to roll out Chatter for the Action Plan object.

D.

Admin users have to be assigned the Action Plans permission set.

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Questions 44

A financial services company wants to track different categories of financial accounts in its org. Relationship managers must be able to see all of these financial accounts in one place on the customer's Account record page grouped by categories.

Which three steps should an administrator take to configure the Financial Account object and the Account Lightning record page to meet the design?

Options:

A.

Add the Financial Account List component to the Account Lightning record page.

B.

Configure the Financial Account List components for each required category.

C.

Create Account lookup fields on the Financial Account object to link the Financial Accounts to an Account.

D.

Create a custom picklist on the Financial Account object totrack the Typ

E.

Configure Financial Account record types to match the required categories.

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Questions 45

Which of the following statements are correct when creating Financial Goals?

Options:

A.

Users can only create savings oriented goals.

B.

Users require the Financial Goals permission set to works with Financial Goals

C.

Users can associate a goal with a specific Financial Account.

D.

Users can create goals for paying down debt

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Questions 46

Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

Options:

A.

Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.

B.

Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.

C.

Create a custom Person Account hierarchy to link duplicate client records.

D.

Create custom components to provide a single view of the client.

E.

Link individuals using related contacts to link duplicate client records

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Questions 47

Which two statements are true for a Group inFinancial Services Cloud?

Options:

A.

Financial Services Cloud includes a group record type for households

B.

A group is a type of account record that people and businesses can be related to through the Financial Account relationship object

C.

A group is a type ofaccount record that people and businesses can be related to through the account contact relationship object.

D.

Financial Services Cloud includes a group record type for businesses

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Questions 48

The ActionableRelationship Center (ARC) is using the Association Type picklist to control the account-account relationships. Which three of the following names are Association Type picklist field values?

Options:

A.

Member

B.

Group

C.

Trust

D.

Family

E.

Peer

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Questions 49

Personal Banker Hank Burton is questioning hisReferral Score shown in Salesforce Financial Services Cloud. When is the Referral Score updated?

Options:

A.

The Referral Score updated when a referral is convened to an Opportunity or closed.

B.

The Referral Score updated when a lead is created using the referralrecord type.

C.

The Referral Score updated when a referral is assigned from the queue to a user.

D.

The Referral Score updated when an opportunity associated with the Referral is Closed Won

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Questions 50

Acorporate investment banking associate at Cumulus Capital works with a trusted analyst to create pitch books, analyze market data, and generate reports. The banking associate is looking to capture sensitive deal information in Salesforce. They wish to share the deal information with the trustedanalyst only, without giving access to Salesforce users up the management chain in the Role Hierarchy.

What should a consultant do in Salesforce to build the required sharing model for sensitive deal data?

Options:

A.

Use the Opportunity object to capture the deal data and use manual sharing to grant the analyst access.

B.

Use the Financial Deal object to captu^* y^ deal data anc* use Compliant Data Sharing to grant the analyst access.

C.

Use the Financial Deal object to capture the deal data and use restriction rules to block user access above the banking associate in the Role Hierarchy.

D.

Use the Opportunity object to capture the deal data and use Compliant Data Sharing to grant the analyst access.

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Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (WI25)
Last Update: Apr 26, 2025
Questions: 168
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