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GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 4

Which of the following reports are aggregated daily? (Choose two.)

Options:

A.

Agent Metrics Export Report

B.

Agent Metrics Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

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Questions 5

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

Options:

A.

Offer

B.

Answer%

C.

Service Level%

D.

ASA

E.

Avg Handler

F.

Avg Wait

G.

Hold

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Questions 6

Reports provide only real-time information.

Options:

A.

True

B.

False

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Questions 7

Which definition matches the performance view for Dashboard?

Options:

A.

It is used to monitor real-time contact center metrics.

B.

It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

It is used to view historical data only.

E.

It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Questions 8

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

Options:

A.

Interaction Details reports

B.

Queue Wrap-up reports

C.

Agent Metrics reports

D.

Queue Metrics reports

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Questions 9

Which of the following statements are true? (Choose three.)

Options:

A.

A queue report only counts interactions handled by an agent.

B.

An Abandon is an interaction that disconnects before an agent handles it.

C.

An agent-based report counts any interactions an agent worked with.

D.

Each report contains a pre-defined set of metrics.

E.

Reports can be created and then configured.

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Questions 10

How can we monitor the real-time statistics for all queues?

Options:

A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

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Exam Code: GCP-GC-REP
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Last Update: Nov 21, 2024
Questions: 35
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