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ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Questions 4

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.

What should be described in the section on opportunity cost?

Options:

A.

The technology and resource costs of migrating to the cloud services

B.

The ongoing cost of maintaining and supporting the cloud services

C.

The estimated increase in revenue generated from sales of the new services

D.

The value that would be generated if the organization made a different investment

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Questions 5

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.

Which is the BEST approach to pricing and charging for the services in the new market?

Options:

A.

Adopt a short-term Increase in the pricing and margins

B.

Adjust competitive prices for the market and competition

C.

Ensure service costs are clear to the consumers to help regulate prices

D.

Establish long-term contracts with fixed prices to help secure future Income

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Questions 6

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.

Which approach is the CIO using to support the programme?

Options:

A.

Encouraging digital technology opportunities

B.

Establishing a mantel intelligence culture

C.

Giving employees time for training and development

D.

Working with workflow and talent management

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Questions 7

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

Options:

A.

Create one single business case that provides justification for all three initiatives

B.

Create one business case for the technology upgrade, and another for the remaining Initiatives

C.

Create three different business cases providing justification for each Initiative

D.

Create one business case for the organizational change, and another for the remaining Initiatives

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Questions 8

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.

Which is the BEST approach to ensure that suppliers and partners support these changes?

Options:

A.

Technology replacement modernization

B.

Uninterrupted delivery

C.

Sourcing strategy

D.

Organizational resilience

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Questions 9

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

Options:

A.

Organizational agility

B.

Organizational resilience

C.

Elimination of waste

D.

Uninterrupted delivery

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Questions 10

An organization strategy requires them to continually maintain market relevance.

Which approach is the MOST relevant to achieve this objective?

Options:

A.

Customer 360

B.

Digital transformation

C.

Employee 360

D.

PESTLE analysis

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Questions 11

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Options:

A.

Low risk capacity, high risk appetite

B.

High risk capacity, high risk appetite

C.

Low risk capacity, low risk appetite

D.

High risk capacity, low risk appetite

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Questions 12

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

Options:

A.

The organization will be able to utilize Innovative technology to develop software apps in faster times to market

B.

Shareholder will receive Improve dividends from increased proms without significant Investment

C.

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

D.

Healthcare professionals will be able to promote the services to healthcare users and reduce costs

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Questions 13

How frequently should an organization generate and manage its strategy?

Options:

A.

Once, and never again

B.

Annually

C.

Continually

D.

Every three months

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Questions 14

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.

Which is the BEST approach to pricing and charging for the services in the new market?

Options:

A.

Adopt a short-term increase in the pricing and margins

B.

Adjust competitive prices for the market and competition

C.

Ensure service costs are clear to the consumers to help regulate prices

D.

Establish long-term contracts with fixed prices to help secure future income

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Questions 15

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.

Which is the BEST strategy to meet the demand in this market?

Options:

A.

Increase the amount of equipment, people, and other resources to deliver the services to the new market

B.

Create new business and operating models to address the specific requirements of the new market

C.

Replace the existing services or products with new or updated services or products for the new market

D.

Copy the current operating model and adapt it to meet the additional regulations for the new market

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Questions 16

Which describes digital technology?

Options:

A.

The internal IT team of a service provider organization

B.

A combination of information technology and operational technology

C.

An organization that is enabled to do business significantly differently

D.

The application of technology for detecting changes in physical devices

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Questions 17

An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.

How could this help the organization become more competitive?

Options:

A.

By educating consumers about changes to services

B.

By improving strategic alignment

C.

By improving return on investment

D.

By encouraging a focus on innovation

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Questions 18

Which describes an aspect of IT strategy?

Options:

A.

An understanding of how the IT department enables the business to achieve its strategic goals

B.

A strategy to re-launch existing products and services using digital technology

C.

A business strategy that relies on digital technology to achieve its goals and purpose

D.

A strategic plan to automate internal activities or replace outdated technology

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Exam Code: ITIL-4-DITS
Exam Name: ITIL 4 Leader: Digital & IT Strategy Exam
Last Update: Jul 10, 2025
Questions: 60
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