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L3M4 Team Dynamics and Change Questions and Answers

Questions 4

‘Using expensive equipment for a task when the same task could be done more simply and cheaper another way. Sometimes called “using a sledgehammer to crack a nut” ’. Which one of the ‘wastes’ is being described here?

Options:

A.

Motion

B.

Overproduction

C.

Transportation

D.

Excessive processing

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Questions 5

In the Kubler-Ross Change Curve, which of these comes second?

Options:

A.

Shock

B.

Integration

C.

Denial

D.

Depression

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Questions 6

Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:

Options:

A.

Zazen

B.

Paisan

C.

Chozen

D.

Kaizen

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Questions 7

‘The individual does not believe that the change is really happening and looks for evidence that it is not true’. Which stage of the Kubler-Ross model does this describe?

Options:

A.

Depression

B.

Frustration and anger

C.

Shock

D.

Denial

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Questions 8

A buyer is using a framework agreement to purchase office furniture. The buyer invites the four suppliers listed on the framework to quote for the furniture; the winning bid is the lowest price. What would best describe this approach?

Options:

A.

Direct call-off

B.

Competitive tender

C.

Quotation exercise

D.

Mini competition

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Questions 9

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

Options:

A.

Trust

B.

Distrust

C.

Affection

D.

Respect

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Questions 10

Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?

Options:

A.

Feuding

B.

Plops

C.

Jousting

D.

Wanderlust

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Questions 11

Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?

Options:

A.

No, as the specification is separate to the contract and has no legal standing

B.

Yes, because all specifications must be approved by the organisation's board according to legislation

C.

No, because legally binding contracts only contain terms and conditions

D.

Yes, care needs to be taken because the specification should be part of the contract

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Questions 12

‘operating at its full potential … working positively … getting on with their jobs’

Which of the Tuckman stages of team development is being described here?

Options:

A.

Norming

B.

Storming

C.

Forming

D.

Dorming

E.

Performing

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Questions 13

While it is recognised that longer-term contracts have the potential to drive significant benefits for the organisation, a number of situations are more suited to making one-off purchases. Which of the below situations is likely to be more suited to a one-off purchase?

Options:

A.

The ordering of equipment for a special project

B.

A requirement for the maintenance of buildings

C.

The purchase of compatible IT infrastructure equipment

D.

The purchase of internal and external audit services

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Questions 14

Express terms are terms stated in the contract between the parties. Which of the following are commonly-used express terms?

Options:

A.

Terms found in the Unfair Contract Terms Act 1977, payment terms, and passing of title

B.

Time of performance, passing of title, and terms based on trade custom

C.

Time of performance, payment terms, and passing of title

D.

Force Majeure, terms found in the Sale of Goods Act 1979, and payment terms

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Questions 15

Which of the following are examples of express terms in a contract? Select TWO that apply.

Options:

A.

A retention of title term

B.

Term inserted by the Sale of Goods Act 1979

C.

A liquidated damages term

D.

Term inserted through business efficacy test

E.

Term inserted through the custom of the trade

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Questions 16

Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:

Options:

A.

Zazen

B.

Kaizen

C.

Chozen

D.

Paisan

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Questions 17

Which two of the following are not personality traits?

Options:

A.

Conscientiousness

B.

Determination

C.

Ability to use Microsoft Excel

D.

Never been in trouble with the police

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Questions 18

‘Positivity’ is about (choose one):

Options:

A.

A tendency to develop theories

B.

A ‘can do’ attitude

C.

Adopting a particular viewpoint

D.

Knowledge of electronics

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Questions 19

‘Collaborate, communicate, XXXX and coerce’. Select the missing term.

Options:

A.

Decide

B.

Dictate

C.

Consult

D.

Direct

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Questions 20

A performance specification has several features that make it different from a conformance specification. Which of the following are features of a performance specification? Select TWO that apply.

Options:

A.

It includes quality levels (including relevant quality standards) required

B.

It includes key functionality, attributes, or capabilities to be achieved

C.

It describes to the supplier exactly what the buyer requires

D.

It will need to relate to a brand name and model name

E.

It requires compliance with a recognised standard (e.g. British Standards)

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Questions 21

A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:

Options:

A.

Self-development

B.

Self-awareness

C.

Self-interest

D.

Self-service

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Questions 22

Which of the following would be suitable general key performance indicators (KPIs) for monitoring supplier performance? Select THREE that apply.

Options:

A.

Delivery on time

B.

Financial reports

C.

Quality performance

D.

Cost management

E.

Length of contract

F.

Defining requirements

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Questions 23

The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):

Options:

A.

Z

B.

X

C.

Y

D.

A

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Questions 24

‘A person who solves difficult problems with original and creative ideas’. From the Belbin ‘problem solving / thinking’ section:

Options:

A.

Plant

B.

Monitor / evaluator

C.

Specialist

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Questions 25

Which of these statements is a correct description of a contract?

Options:

A.

A promise made by a supplier to supply goods or services

B.

An agreement enforceable by law made between two or more people

C.

An offer and acceptance has taken place

D.

A promise made by the buyer to place an order

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Questions 26

Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.

Options:

A.

Autocratic

B.

Dictatorial

C.

Laissez-faire

D.

Democratic

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Questions 27

Which one of the Tuckman stages of team development is being described here?

‘..the team struggles to come together … conflict … competing for status and position’

Options:

A.

Storming

B.

Forming

C.

Dorming

D.

Performing

E.

Norming

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Questions 28

Company A sends a purchase order complete with a set of conditions of contract for the provision of professional services to Company B. Company B responds with an invoice complete with a set of its own conditions of contract. Company A pays the invoice. Which conditions of contract take legal precedence?

Options:

A.

Company A's

B.

Company B's

C.

Neither Company A's nor Company B's

D.

Both Company A's and Company B's

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Questions 29

A psychological view in which an employee treats the business and the work as if it were their own:

Options:

A.

Legal ownership

B.

Work ownership

C.

Problem ownership

D.

Small business ownership

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Questions 30

Daryl was expecting some spare parts to arrive from abroad by air freight. He hears on the news that flights have been delayed due to an ash cloud from a volcano that has erupted. Which contract provision is likely to deal with this scenario?

Options:

A.

Warranties

B.

Caveat emptor

C.

Force majeure

D.

Confidentiality

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Questions 31

It is said that society is undergoing the ‘fourth industrial revolution’. Which description most close-ly defines this idea?

Options:

A.

The development of equalities thinking, respect for others, reduced working hours, working from home, discussion of a universal basic income

B.

The use of electric power to create mass production

C.

The bringing together of various technologies, such as artificial intelligence, efficient en-ergy storage, 3D printing, quantum computing, etc

D.

The use of outsourcing, low-cost labour, offshoring and modern slavery

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Questions 32

‘A person who is reliable in seeing a task through to the end’.

Which of the Belbin team roles is being described here?

(An easy one – perhaps too easy)

Options:

A.

Implementer

B.

Shaper

C.

Completer / finisher

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Questions 33

Which of the following is a key element for the development of a contract?

Options:

A.

Scoping specifications

B.

Contract management

C.

Budget approval

D.

Managing suppliers

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Questions 34

Which of these describes 'consideration' within a contract?

Options:

A.

The communication of an unconditional agreement

B.

Both parties exchange something of value

C.

The desire of both parties to enter into a contract

D.

The ability of both parties to be able to enter into a contract

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Questions 35

A catering supplier agrees to provide a meal to a school for $1.15 per unit for two years. What type of commercial agreement is this?

Options:

A.

Cost plus pricing

B.

Fixed pricing

C.

Incentive pricing

D.

Performance pricing

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Questions 36

Thinking about the STEP / PESTEL / STEEPLE model, into which two categories would taxation most suitably fall?

Options:

A.

Socio-cultural

B.

Political

C.

Technological

D.

Economic

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Questions 37

Which of these are elements of a contract being in existence?

    Confidentiality

    Written format

    Legal capacity

    Correct form

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

3 and 4 only

D.

1 and 4 only

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Questions 38

Which of the following departments would be both internal customers and internal suppliers of an organisational procurement function? Select all that apply.

Options:

A.

Accounting and finance

B.

Legal department

C.

Human resources

D.

Information and communications technology

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Questions 39

Prior to circulating the service specification to a tendering supplier, it is good practice for the purchasing organisation to request completion of a non-disclosure agreement. Is this statement correct?

Options:

A.

No, because the non-disclosure agreement only applies after contracting

B.

Yes, because the non-disclosure agreement protects intellectual property

C.

Yes, because the non-disclosure agreement encourages transparent bidding

D.

No, because the non-disclosure agreement has no legal standing

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Questions 40

Northern Province Authority (NPA) seeks to use market dialogue to improve the contract specification for a new procurement tender of a domestic waste collection contract. Which of the following topics would be appropriate for dialogue with potential suppliers?

Options:

A.

Service innovation

B.

Pricing proposals

C.

Contract terms

D.

Human resourcing

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Questions 41

The Mendelow matrix deals with:

Options:

A.

Products and markets (new or established)

B.

Level of profit and market risk

C.

Market share and market growth

D.

Power and interest of stakeholders

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Questions 42

The letters ‘BPR’ stand for:

Options:

A.

Business Project Re-engineering

B.

Business Process Re-engineering

C.

Business Procurement Re-engineering

D.

Business People Re-training

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Questions 43

Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.

Options:

A.

Preparing purchase orders

B.

Establishing long-term partnership relations with key suppliers

C.

Expediting

D.

Preparing specifications

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Questions 44

Which of the following would be most suitable for a one-off purchase agreement?

Options:

A.

New desk fans for a sales office

B.

Copy paper for a printing supplier

C.

Installation of and support for new HR software

D.

Supply of vegetables for an office canteen

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Questions 45

A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.

Select one which best replaces xxxx.

Options:

A.

Cross-stitch

B.

Cross-organisational

C.

Cross-functional

D.

Cross-training

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Exam Code: L3M4
Exam Name: Team Dynamics and Change
Last Update: Nov 21, 2024
Questions: 150
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