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The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)
When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)
Refer to the exhibit.
What are three reasons for turning on “Net Redir” = y? (Choose three.)
Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
TESTED 03 Dec 2024