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Marketing-Cloud-Email-Specialist Salesforce Certified Marketing Cloud Email Specialist (SU24) Questions and Answers

Questions 4

Northern Trail Outfitters sends out 50, 000 emails on a Friday. On Monday morning, the marketing team has to go through out–of–office messages and unsubscribe messages to find customer responses to the email.

Which feature should help the team?

Options:

A.

Reply Mail Management

B.

Publication Lists

C.

Parameter Management

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Questions 5

A marketer for Northern Trail Outfitters needs to automatically refresh a filtered data extension prior to sending a daily email.

What would a marketer do to automatically refresh a filtered data extension on a scheduled basis?

Options:

A.

Configure the Send Activity to automate the refresh.

B.

Use a Filter Activity in Automation Studio.

C.

Activate Journey Builder to refresh the data extension.

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Questions 6

Northern Trail Outfitters wants to ensure a group of subscribers never receive a promotional email.

Which configuration ensure these subscribers do NOT receive these emails?

Options:

A.

Add an Auto-Suppression list to the default sender profile.

B.

Configure Auto-Suppression list for the Commercial classification.

C.

Add subscribers to the Account opt-out list.

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Questions 7

A global marketing team has created an email using Content Builder Approvals and shared it

with multiple business units in their Enterprise. Even though the email was approved,

additional changes are needed.

What is the first action the team should take to make the edits?

Options:

A.

Update email approval status.

B.

Cancel send using email.

C.

Unshare the email.

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Questions 8

A marketer with Northern Trail Outfitters needs to review how different variations of an email will render in different email clients.

Which tool should the marketer use?

Options:

A.

Content Detective

B.

Test Send

C.

Send Preview

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Questions 9

Northern Trail Outfitters' marketing manager wants to schedule a report to be sent weekly to an Azure Blob regarding the performance of a holidays campaign.

Which tool should they use?

Options:

A.

Campaign Email Tracking Report

B.

Datorama pivot Table

C.

Tracking Data Extract file transfer

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Questions 10

Northern trail Outfitters (NTO) is designing a journey for its platinum loyalty members. There are more than 2 million NTO loyalty but 100,000 of them qualify as Platinum. NTO stores all loyalty member information in a single data extension.

What is the optimal segmentation process that NTO should use to ensure only Platinum members receive the journey emails?

Options:

A.

Use Filter Contacts criteria in the journey entry source.

B.

Use a Decision Split activity on the journey canvas.

C.

Use Automation Studio to query a population into a data extension.

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Questions 11

A marketer has built an automation using Automation Studio to send data from a data extension to the SFTP as a .csv file. The automation includes a data extract and completes successfully, but the file is still not showing up on the SFTP.

Which activity is missing?

Options:

A.

Fire Event

B.

Import File

C.

File Transfer

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Questions 12

A healthcare company imports its patient portal registrations at the parent level business unit (BU). The marketing team would like to ensure individual office locations have access to this data without giving access to the parent level BU.

What should the marketing team do in Automation Studio to ensure data is available at the child BU level?

Options:

A.

After the file import, use the transfer file activity to move data into data extensions in child BUS.

B.

Create automations that import the data directly into the child BUs to bypass the parent level BU.

C.

After the file import, use the filter activity to populate shared data extensions that are available to child BUs.

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Questions 13

The marketing team at Northern Trail Outfitters observed a bounce rate of 23% for their last email send.

Which best practice should they follow to uphold their sender reputation?

Options:

A.

Continue monitoring the bounce rate for changes.

B.

Remove the bounced addresses before the next send.

C.

Nothing — bounce rates up to 30% are acceptable.

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Questions 14

The data team at Northern Trail Outfitters wants to send a daily report of all subscribers emailed in the last 24 hours to their Enhanced FTP Export folder. The file should contain unique email addresses.

At a minimum, which activities should be configured in Automation Studio to meet their requirements?

Options:

A.

SQL Query, Data Extract, File Transfer

B.

SQL Query, Filter, Data Extract

C.

Filter, Data Extract, File Transfer

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Questions 15

Northern Trail Outfitters (NTO) flags test emails by adding a Testing And Content Observations (TACO) prefix to its test send subject lines. NTO wants to ensure no production emails are sent with the TACO prefix.

Options:

A.

In Send Management, add the word TACO to the Auto-Suppression Rules.

B.

In the Subject/Preheader Validation section of Email Studio, add the word TACO.

C.

In Send Classifications, delete TACO from the available classification options.

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Questions 16

Leadership at Northern Trail Outfitters wants to see a dashboard showing the success rate of customers that have been through a Welcome Series Journey in the last 7 days.

Where should they find this dashboard?

Options:

A.

Journey Builder - Journey History

B.

Datorama Reports - Journey Performance

C.

Reports - Journey Engagement

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Questions 17

Northern Trail Outfitters (NTO) sends a birthday coupon during the subscriber's birthday month. NTO wants to reward the subscriber based upon engagement with the email and provide further messages based on that interaction.

Which no-code features should be implemented to accomplish this?

Options:

A.

Journey Builder and Engagement Split

B.

Automation studio and Query Activity

C.

Salesforce CDP and Einstein Engagement Scoring

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Questions 18

After receiving approval from their team, a marketer scheduled a promotional email tend. After the send was scheduled arid the team was notified, they received additional feedback which called for edits to the email copy.

Where should the marketer cancel the send?

Options:

A.

Tracking tab in Journey Bulkier

B.

Overview tab in email Studio

C.

Pending tab in Content Builder

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Questions 19

A marketing team wants to schedule automatic delivery of pivot table data to an Amazon Web Services (AWS) S3 bucket every Monday at 6:00 a.m.

Which method meets their needs?

Options:

A.

Report Scheduling in Datorama Reports

B.

File Transfer Activity in Automation Studio

C.

Report Definition Activity in Automation Studio

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Questions 20

Northern Trail Outfitters’ analytics team has requested data to power a dashboard that can monitor the performance of emails across the company.

Which Marketing Cloud function should be used to get this data automatically on a daily basis?

Options:

A.

Google Analytics Integration

B.

Tracking Extracts

C.

Report Snapshots

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Questions 21

Northern Trail Outfitter (NTO) is warning up a new IP address primarily for a new product line. Initially, NTO wants to move some of its lower-volume transactional sends onto this new IP.

Where should NTO update the IP configured for these sends?

Options:

A.

From Address Management

B.

Delivery Profile

C.

Sender Profile

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Questions 22

Northern Trail Outfitters (NTO) has child business units that share customers. To track customer engagement. NTO wants to identify business unit in each of its links.

Which personalization string should be appended as a parameter?

A)

B)

C)

Options:

A.

Option A

B.

Option B

C.

Option C

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Questions 23

A marketer wants to quickly view the link performance for a specific email, including Total Clicks and Unique Clicks.

Which area of the application should provide this data?

Options:

A.

Send Performance Tab

B.

Email Overlay View

C.

Tracking Conversions Tab

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Questions 24

Northern Trail Outfitters (NTO) is going through IP address warning and would like to understand the metrics of the email sends on a data level.

Which out-of-the-box report should IMTO use to get this information to refine to its sending methods?

Options:

A.

Recent Email Send Summary

B.

Email Performance by Domain

C.

Email Sends by User

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Questions 25

The data team at Northern Trail Outfitters (NTO) has configured a data extension that contains all customer transactions within the last 90 days. NTO’s marketing team would like to target customers who have purchased a camping tent or foldout camper in the last week; however, for this campaign, they would like to exclude anyone who has a ‘silver status.

Which three tools should be used to segment this data?

Options:

A.

SQL Query, Filter Definition, Journey Builder Entry Source

B.

Journey Builder Entry Source, Filter Definition, Segment Builder

C.

SQL Query, Decision Split, Data Designer

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Questions 26

Northern Trail Outfitters (NTO) receives a daily file drop of customers who have made recent purchases. NTO would like to send out a thank you email the first time they Show up in the file drop.

How should Journey Builder be configured to meet this requirement?

Options:

A.

Configure Journey Settings to 'allow no re-entry.

B.

Configure Journey Email Send to dedupe on email address.

C.

Configure Journey Entry Event to 'allow no re-entry.'

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Questions 27

Northern Trail Outfitters (NTO) stores sales representative information in a data extension. NTO wants to personalize the From Name in emails with the targeted customer's specific representative.

Which functionalities accomplish the requested configuration?

Options:

A.

Delivery Profile and AMP script Lookup

B.

Send Classification and Subscriber Attributes

C.

Sender Profile and AMP script Lookup

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Questions 28

Northern Trail Outfitters wants to ensure that the Email Address field value is not duplicated

in a data extension.

What should a marketer do to ensure the Email Address field values are unique?

Options:

A.

Use Email Address as Subscriber Key.

B.

Select 'Deduplicate by Email' checkbox.

C.

Mark the field as the Primary Key.

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Questions 29

A marketer has noticed an increase in unsubscribes. They would like to address this concern but, going into a holiday season, want to avoid eliminating planned emails.

What should they use to easily focus their marketing efforts on subscribers who are least likely to unsubscribe?

Options:

A.

Path Optimizer

B.

Scoring Split

C.

Frequency Split

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Questions 30

Northern Trail Outfitters (NTO) sends 500,000 emails per month and shares its sending domain and IP with other customers.

Which action ensures NTO's sending reputation remains intact?

Options:

A.

Implement an SAP with Private Domain and a Dedicated IP.

B.

Request three Dedicated IPs to spread out the sending volume.

C.

Request a Private Domain to leverage SPF and DKIM authentication.

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Questions 31

Northern Trail Outfitters imports an encrypted file of its subscribers' favorite colors.

Which automation activity and configuration setting should be used to import decrypted information to a data extension?

Options:

A.

Manager Files in File Transfer.

B.

Specify character encoding in import file.

C.

Configure Field-Level Encryption in import file.

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Questions 32

The marketing team wants to target subscribers with a ‘think you’ offer for all subscribers who have opened an email in the past year.

Which tool should they use to identify the subscribers to send to?

Options:

A.

Total Opens measure

B.

_Open data view

C.

Tracking Data Extract

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Questions 33

Following a batch email sent. Northern Trail Outfitters wants to update an email link's URL.

Which action should be recommended?

Options:

A.

Navigate to the email in Content Builder and update the URL.

B.

Navigate to the Job Links tab In My Tracking and update the URL.

C.

Navigate to URL Expiration in Setup and update the URL.

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Questions 34

Northern trail Outfitters recently purchased stock art to be used within its emails. However, given the sheer amount of content, locating images for specific campaigns proves to be difficult.

Which solution should make locating appropriate images easier?

Options:

A.

Configure Eastern Content Tagging to automatically tag stock art.

B.

Import a metadata tag index for the stock art so the images are searchable

C.

Select categories and content type from the import dropdown when importing images.

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Questions 35

Northern Trail Outfitters third-party point-of-sale software order information in batches of large files. the timing varies throughout the day.

Which feature should be used to accommodate this setup?

Options:

A.

Triggered Automation

B.

Scheduled Automation

C.

Wait Activity

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Questions 36

A marketer has built a journey that they want to run multiple times a day after new data is compiled. The data is NOT in an attribute group in Contact Builder.

What should the marketer do in order to accomplish this?

Options:

A.

Select the Recurring schedule type for the entry source in Journey Builder.

B.

Schedule and activate Triggered Sends for the messages in the journey.

C.

Select an automation to populate the Entry Source Data Extension.

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Questions 37

Northern Trail Outfitters (NTO) is having an issue with bad email addresses coming into its website email signup form, impacting deliverability and sender reputation.

What should NTO use to make sure email addresses are valid before adding to its audience?

Options:

A.

Leverage a Smart Capture block

B.

A double opt-in at signup

C.

Add CAPTCHA validation to the form

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Questions 38

Northern Trail Outfitters (NTO) notices that some of its unsubscribe reasons are related to Reply Mail Management (RMM). NTO does not have RMM in its account.

What contributes to these unsubscribe reasons?

Options:

A.

List Unsubscribe header

B.

Profile Center Unsubscribe

C.

Universal Unsubscribe

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Questions 39

A marketer has been asked to collect consumer information using Marketing Cloud for users obtained from social channels for future mailing.

What should the marketer do to accomplish this?

Options:

A.

Leverage Social Studio to capture email addresses.

B.

Create CloudPages to collect and subscribe users,

C.

Use Journey Builder to build an audience using Ad Studio.

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Questions 40

A marketing manager has created a global template at the top level to control branding

standards and make updates easy. The template needs to be used company-wide across all

business units.

How should the manager configure the template once it's moved to the shared folder to

ensure it remains on-brand?

Options:

A.

Select the Edit Globally permission option.

B.

Select the View and Send permission option.

C.

Make a copy in each business unit to allow local edits.

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Questions 41

Within Datorama reports for Marketing Cloud, a marketer would like to create new set of report for the organization that are custom and not available within the perconfigured reports.

What should be created to achieve this?

Options:

A.

A collection

B.

A Dimension

C.

A Dashboard

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Questions 42

Northern Trail Outfitters (NTO) wants to include specific content for its most engaged customers and different content for its least engaged customers.

Which Journey Builder activity should NTO use?

Options:

A.

Engagement Split

B.

Frequency Split

C.

Scoring Split

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Questions 43

Every day, Northern Trail Outfitters (NTO) adds to a data extension with purchasers of a new luxury cooler line. To give these customers a high-end purchasing experience, NTO wants to send a customized 'congratulations' email the day they are posted in the data extension, and follow up with a review request 14 days later.

Which automation solutions should be set up to accommodate this request?

Options:

A.

Journey Builder and Behavioral Triggers

B.

Automation Studio and Path Optimizer

C.

Automation Studio and Journey Builder

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Questions 44

The Northern Trail Outfitters (NTO) marketers want to easily track the performance of NTO's

interest and profile data capture journeys.

Which action should the marketer take to evaluate conversion of those journeys?

Options:

A.

Export the journey email analytics.

B.

Define a goal for each journey.

C.

Review opens and clicks activity summaries.

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Questions 45

A marketer at Northern Trail Outfitters is asked about whether there is an actual requirement of a dedicated IP to send emails.

What is a key differentiator to get a dedicated IP rather than using a shared one?

Options:

A.

Requirement to have Custom URLs on Cloud Pages

B.

Requirement to have Custom URLs on images hosted in Marketing Cloud

C.

Sending. Volume > 250,000 Email/Month

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Questions 46

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated email address, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.

What is preventing the customer from receiving emails at their new address?

Options:

A.

The new email address is from an unsupported domain.

B.

The email address has not been updated in All Subscribers.

C.

The customer has not opted in again with the new address.

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Questions 47

A retailer has revamped their loyalty program. They want to send a loyalty series to new and

existing members to share the perks of the new program.

Which action should the retailer take to ensure deliverability is not impacted?

Options:

A.

Create a new, friendly From Name for the updated program.

B.

Purge inactive subscribers to avoid high bounce rates.

C.

Send to subscribers, asking for them to confirm opt-in.

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Questions 48

An upcoming campaign at Northern Trail Outfitters (NTO) has an audience list larger than the company's daily sends. NTO's marketing team is concerned about this send affecting deliverability.

Which feature should help NTO achieve this send while keeping deliverability metrics in mind?

Options:

A.

Einstein Engagement Frequency

B.

Send Throttling

C.

Sender Authentication Package

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Exam Name: Salesforce Certified Marketing Cloud Email Specialist (SU24)
Last Update: Dec 3, 2024
Questions: 161
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