BigCo receives complaints from existing customers and new prospects that BigCo representatives contact them with irrelevant offers and products.
Which two Pega solutions do you suggest to help solve this problem? (Choose Two)
application ABC defines and creates survey cases based on a customer s profile. a second application, ABCproxy, is hosted in a cloud environment. the ABC proxy application creates a survey proxy case on demand from application ABC. The questions contained in the survey case are transferred to the survey proxy case. customers answer questions on the survey using the ABC proxy application. the completed survey information is passed back to the survey case created by application ABC. the company wants to use REST services to accomplish this interface. select and move the three options that are needed to satisfy the requirement to the configuration columns and place.
You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega.
Which approach satisfies these requirements?
A slow-running connector must run whenever the status of a case changes.
select the three steps to configure a solution that minimizes the delay experienced by the user
Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?
You deplyed a pega web mashup implementation into production and are using IACAuthentication.
which two action ensure that the external authentication module, and not another source, has validated the user?
An application allows users to manage Account cases. You need to configure security so that users are allowed to view and update account only if they are the primary or secondary owner
how do you implement this requirement?
An application uses a property to process customer information that is stored in an external
database. some of the customer information changes infrequently.
how do you ensure the property contains the correct customer information at run time?
You are using pega express. You want to avoid creating unnecessary case-level properties
and views. Which three actions do you take to accomplish this goal? (choose three)
You are configuring the container settings of a display a title. The title is based on the type of loan requested
Using the information shown in the Class structure, select the correct statement.
your application connects to two REST services that list details about bank offices.
One REST service uses a postal code as a GET parameter and returns a detailed list of bank officers in that postal code.
the other REST service uses a city name as a GET parameter and returns a datailed list of back offices in cities with that name. The application uses data pages to cache details about bank offices.
select two options to configure a data page to accept either a postal code or a city name as a parameter and call the appropriate REST connector.(choose TWO)
Identify the two correct statements regarding Localization wizard capabilities. (Choose Two)
You add database connection information to prconfig.xml and want to encrypt the password in the connection information how do you encrypt the password?
XYZ corp expects managers to create a variety of reports. Those reports are always based on the same set of classes, but every report does not use every class in the set.
to simplify report creation for managers, you create________________________
In order to produce a complete view of a customer, a customer service(CS) application requires reference data from multiple external systems. The customer data resides on a customerinfo page in a parent case type. The data on the CustomerInfo Page is also used by some of its subcases. Sometimes, the connectors that populate the data page are slow.
Which two of the following approaches for handling the required reference data from the external systems uses the least system resources? (Choose Two.)
how do you differentiate between satisfied and unsatisfied customers to provide an appropriate greeting for each customer in facebook massenger?
Select and move the three option that are required to enable to access to the client clipboard in a mobile app to the configuration column and place them in the correct order
While configuring GetNextWork, overriding the System Settings rule
GetNextWork__WorkBasketUrgencyThreshold imposes a minimum cutoff value for assignment urgency.
Which statement accurately depicts the system behavior when the GetNextWork_WorkBaseketUrgencyThreshold setting is overridden?