What is an activity of the Run and Improve stage of the SIAMroadmap?
approve the full business case
introduce service providers
operate governance structures
understand the marketplace
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
appoint the service integrator
produce the outline business case
ongoing organizational change management
What is an example of an end-to-end service measurement?
average availability of an application
average call pickup time at the service desk (in seconds)
percentage of service downtime related tofailed changes
percentage of SLA targets met by one of the external service providers
TESTED 21 Nov 2024
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