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CA Service Desk Manager r12 Administrator Exam

Last Update Nov 21, 2024
Total Questions : 40

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Total Questions : 40

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CA Service Desk Manager r12 Administrator Exam Questions and Answers

Questions 1

When creating a macro to administer Service Level Agreements (SLAs), what must be associated with the macro?

Options:

A.

Alert

B.

Alarm

C.

Event

D.

Notification

Questions 2

When searching for Incidents, what must you type in the Incident Area field of the Incident List pane to display all Incidents where the Incident area begins with "net"?

Options:

A.

*net

B.

net%

C.

%net

D.

%net%

Questions 3

For the Level 2 Analyst role, which additional My Queue items can you view on the Scoreboard? (Choose two)

Options:

A.

My Incidents

B.

My Requests

C.

My Problems

D.

My Change Orders

Next Question