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CAT-200 CA Service Desk Manager r12 Administrator Exam Questions and Answers

Questions 4

Your company is increasingly using wireless routers, and you have been asked to incorporate them in the support data for configuration items (CIs). In which records should you store this new category of hardware?

Options:

A.

CI models

B.

CI classes

C.

CI families

D.

CI devices

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Questions 5

Which features characterize CA Workflow? (Choose three)

Options:

A.

It includes inherent security.

B.

It is only used for manual tasks.

C.

It is external to CA Service Desk.

D.

It is used for well defined processes.

E.

Users need to be Analysts in CA Service Desk.

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Questions 6

Which option do you need to customize to send a survey after a certain number of tickets are closed?

Options:

A.

Submit Cycle

B.

Stricter Rules

C.

Close Activity

D.

Activity Notifications

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Exam Code: CAT-200
Exam Name: CA Service Desk Manager r12 Administrator Exam
Last Update: Nov 23, 2024
Questions: 40
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