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ServiceNow CIS-CSM Dumps Questions Answers

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Nov 21, 2024
Total Questions : 239 With Comprehensive Analysis

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CIS-CSM pdf

CIS-CSM PDF

Last Update Nov 21, 2024
Total Questions : 239 With Comprehensive Analysis

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Total Questions : 239

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

Match the definitions for roles relationships.

Hot Area:

Options:

Questions 2

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

Options:

A.

Apply Role by Customer

B.

Auto Assessment

C.

Change Update to Close

D.

Update Case Entitlement

Questions 3

What’s the purpose of the Deactivate Special Handling Notes Scheduled Job?

Options:

A.

Runs at the end of the month and deactivates all Special Handling notes more than 30 days old

B.

Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week

C.

Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated

D.

Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

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