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ServiceNow CIS-ITSM Dumps Questions Answers

CIS-ITSM exam

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Certified Implementation Specialist - IT Service Management

Last Update Nov 23, 2024
Total Questions : 170 With Comprehensive Analysis

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CIS-ITSM pdf

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Last Update Nov 23, 2024
Total Questions : 170 With Comprehensive Analysis

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Last Update Nov 23, 2024
Total Questions : 170

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

Options:

A.

Populate Assignment Group based on CI/SO

B.

Populate Assignment Group based on Cl Support Group

C.

Problem Assignment Group based on CI Support Group

D.

ITSM Best Practice Group Assignment

Questions 2

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Options:

A.

Workflow has not been published

B.

Testers need itil role to see me change models

C.

New change models are only visible to Change Managers

D.

New change model needs Active lo be set to True

Questions 3

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

Options:

A.

If 7 days has passed, since the Problem was closed, it cannot be re-opened

B.

Problem Manager clicks Re-Analyze on the Problem record

C.

Problem Assignee clicks Re-Open on the Problem record

D.

Administrator clicks Re-Open on the Problem Record

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