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Genesys Cloud CX Certified Professional - Consolidated Exam

Last Update Nov 21, 2024
Total Questions : 135 With Comprehensive Analysis

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Last Update Nov 21, 2024
Total Questions : 135 With Comprehensive Analysis

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Total Questions : 135

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Questions 1

Organizations with Communicate licenses can set up basic IVR with inbound call flow

Options:

A.

True

B.

False

Questions 2

Which of the following types of interactions can be configured for Recording Policies?

Options:

A.

Call

B.

Chat

C.

Email

D.

Message

E.

All of the above

Questions 3

Select all available options for adding widgets to a performance dashboard. (Choose four.)

Options:

A.

Agent Status

B.

Grid

C.

Text

D.

Metric

E.

Interaction

F.

Chart

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