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Genesys GCX-ARC Dumps Questions Answers

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Genesys Cloud CX: Architect Certification

Last Update Dec 3, 2024
Total Questions : 60

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Total Questions : 60

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Genesys Cloud CX: Architect Certification Questions and Answers

Questions 1

Which definition matches the ACD Evaluation Method Best Available Skills?

Options:

A.

Looks for the first available agent and ignores any skill requirements

B.

Matches the interaction to the first available agent who has all of the requested skills

C.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills

Questions 2

Why must you create queues for ACD functionality to work?

Options:

A.

Queues are the waiting lines for the agents who will be assigned interactions through ACD

B.

Queues provide ACD with a means to determine the skill level requirement of an interaction

C.

Queues are the waiting lines for interactions that are routed using ACD

D.

Queues match agents to an appropriate interaction using ACD

Questions 3

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

Options:

A.

Use an outbound campaign to promote the product.

B.

Use the directory feature for advertising the product.

C.

Use the prompt feature to play the product details every time customer dials your contact center.

D.

Use the data tables feature for advertising the product.

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