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Genesys GE0-806 Dumps Questions Answers

GE0-806 exam

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Last Update Dec 3, 2024
Total Questions : 85

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Total Questions : 85

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 1

How are agents linked to activities?

Options:

A.

As a member of a special Agent Group defined on a Activity

B.

By defining a skill and level on an Activity

C.

Manually in WFM configuration utility

D.

Manually in Genesys Administrator

Questions 2

What task can using WFM Web for Supervisors allow you to do?

Options:

A.

Assign Agents into the teams

B.

Approve vacation

C.

Create a Vacation rule

D.

Assign an Agent into Agent Group

Questions 3

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

Options:

A.

How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

B.

How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

C.

How many minutes early or late an agent can transfer to a scheduled state without being considered adherent