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GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 4

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

Options:

A.

Answering Inbound calls Monday to Friday in a Working Hours

B.

Paperwork done the last hour of each shift

C.

Training on request

D.

Opening doors everyday for 2 hours in the morning

E.

No call no show

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Questions 5

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

Options:

A.

Alarm notification

B.

Alarm Threshold

C.

End before Threshold

D.

Start after Threshold

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Questions 6

Which statements are correct?

Choose 2 answers

Options:

A.

It is possible to use a Meeting scheduler after a schedule has been published.

B.

It is possible to create a schedule without a published forecast.

C.

Once a schedule is published there it is no longer possible to change it.

D.

It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

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Questions 7

Using which application can you backup the WFM Database?

Options:

A.

Genesys Administrator

B.

WFM Database Utility

C.

WFM Backup Utility

D.

WFM Configuration Utility

E.

WFM Web

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Questions 8

Agent's Skills are added, modified or removed in which Genesys application?

Options:

A.

CC Pulse

B.

WFM web

C.

SCI

D.

Genesys Administrator

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Questions 9

For which of following activity types can you configure statistics to collect historical data?

Choose 2 answers

Options:

A.

Immediate Work

B.

Deferred Work

C.

Fixed Staff Work

D.

Temp Staff Work

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Questions 10

Which are valid scenario elements you can use when creating a schedule scenario?

Choose 4 answers

Options:

A.

Real Agents

B.

Profile Agents

C.

To Sites/Activities

D.

Scenario period

E.

Shifts

F.

Contracts

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Questions 11

Which modules of WFM supervisor are used to set Alerts?

Options:

A.

Schedule Intraday

B.

Performance

C.

Configuration

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Questions 12

Which WFM Server can be set up to act as a Locator?

Options:

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

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Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: Dec 4, 2024
Questions: 85
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