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ITIL Foundation

Last Update Nov 21, 2024
Total Questions : 324

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ITIL Total Questions : 503 Updated : Nov 21, 2024
ITILFND Total Questions : 503 Updated : Nov 21, 2024

ITIL Foundation Questions and Answers

Questions 1

Which of the following is the correct definition of an outcome?

Options:

A.

The results specific to the clauses in a service level agreement (SLA)

B.

The result of carrying out an activity, following a process or delivering an IT service

C.

All the accumulated knowledge of the service provider

D.

All incidents reported to the service desk

Questions 2

Which of the following are types of service defined in ITIL?

1. Enabling

2. Core

3. Enhancing

4. Computer

Options:

A.

1, 3 and 4 only

B.

2, 3 and 4 only

C.

1, 2 and 4 only

D.

1, 2 and 3 only

Questions 3

Which of the following would NOT be contained in a release policy?

Options:

A.

Naming and numbering conventions

B.

Entry and exit criteria of the release into testing

C.

Roles and responsibilities for the release

D.

The risk register for the release

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