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ITIL – Foundation (v4)

Last Update Nov 21, 2024
Total Questions : 503

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Total Questions : 503

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ITIL Total Questions : 503 Updated : Nov 21, 2024
ITIL-F Total Questions : 324 Updated : Nov 21, 2024

ITIL – Foundation (v4) Questions and Answers

Questions 1

Which is a purpose of the ‘service desk’ practice?

Options:

A.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

To be the entry point and single point of contact for the service provider with all of its users

C.

To support the agreed quality of a service by handling all pre-defined, user-initiated service requests

D.

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

Questions 2

Which practice provides visibility of the organization's services by capturing and reporting on service performance?

Options:

A.

Service desk

B.

Service level management

C.

Service request management

D.

Service configuration management

Questions 3

Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

Options:

A.

Service desk

B.

Monitoring and event management

C.

Service level management

D.

Continual improvement

Next Question