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Avaya Aura Call Center Elite Implementation Exam
Last Update Nov 21, 2024
Total Questions : 63
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Avaya 7392X
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Refer to the Exhibit.
The diagram shows the content namespace UUID(ANNC-9C2ec05e-a518-41e8-95b1-0050569dee68) on the Avaya Aura® Media Server for placement of announcements and music wave files.
Which two Communication Manager (CM) commands are used to verify the files have been placed correctly? (Choose two.)
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?
TESTED 21 Nov 2024
