Avaya Aura® Call Center Elite Support Exam
Last Update Nov 21, 2024
Total Questions : 83
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A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
Which two components installed on the same PC does the TTrace tool require? (Choose two.)